39207 comments found.
Hi, your portfolio theme breaks on ipad Google chrome: https://avada.website/portfolio/
Is there a fix for this?
Hi
This can depend quite a bit on your device width/iPad model and breakpoint.
We do see you have valid support. Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Sorry if i wasn’t clear but I was referring to your template. Not a site I built with it.
Hi
Yes, it would depend on the type of device used as the prebuilt is more meant to show the prowess of the Avada. You can however reach out to support and they can suggest a breakpoint based on the device you are using
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi there I have almost 10 licenses of avada theme. suddenly something happened and ı can’t login to my .avada account ı can’t view prebuilt websites and i can’t even view avada.com please help
Hi
We have sent a ticket to you on your registered support ID. Please do check and add a reply
Thank you, Shaminder
How can I use the portfolio feature to build a product display section similar to an e-commerce website
Hi
We do see you have valid support. I would request you to please reach out to support team as they can advise better on a ticket
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I’m not able to use your live preview site since yesterday. When can I able to see the demo sites? What is the problem?
Still I can’t reach the prebuilt websites. Today is the 3rd day. Also to use import prebuilt websites feature is not working. It gives timeout error. Someone help.
Hi
We unable to see such an issue at our end. Temp Video here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, Thank you for your answer. Unfortunately I am not requesting a support which needs a ticket. In Envato (Themeforest) you have “Live Preview” button. And when you click this button, no site appears. blank screen and a message in the middle “avada.com took too long to respond.”. So, I wanted to buy another Avada team but I want to see the prebuilt sites and I can’t since 3 days. Although I have working Avada site and I can’t see previews from prebuilt website sections too. Also as in the video which you shared, you stopped, PLEASE continue and select and press import button and see.. Again it doesn’t import. There is time out error.
So, I think it is clear now. Please tell me when I can see Live Preview? Or should I buy another Theme?
Finally it’s working.
Glad its now working well!
Hello.
I hope you are doing well. This question is about Blog layout, not about blog post layouts. I try to choose the blog layout like the homepage layout, but it is not possible. My blog is a page, in setting -> Reading I select like the page for posts. In Avada -> Layouts, I select inside the homepage layout in the manage conditions, but after that I see that the header is different, the footer is different…, please, how can I solve this problem?
Thanks in advance.
Antonio.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I’ve encountered an issue with the Counter Box. Everything seemed fine, but suddenly the contents became misaligned. This isn’t happening on just one page—it’s affecting every instance where I use a Counter Box. Do you have any idea what might have caused this? Please see the attached screenshot for details. https://app.screenclip.com/6LXB
Hi
Please check the font sizes applied for the relevant div/header tag/p tag used by going to WordPress admin panel dashboard → Avada → Options → Typography
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Resolved
Hi
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I want to add an RSS feed, but there seems to be no way to do it. I tested it, but the result was negative. So, how can I implement an RSS feed? Thank you.
Hi
Avada does allow you to have a feed that can be seen adding /feed at the end of the URL. Example https://avada.com/feed/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I’ve submitted a request for assistance but haven’t received any response yet. My support subscription is about to expire in just a few days, and I’m concerned that the issue remains unresolved.
The problem is with the RSS feed on my website — it’s not functioning correctly. Posts are not appearing as expected in the RSS feed, even though they are visible on the homepage. You can check the feed here: https://www.isfipp.org/feed/
I would greatly appreciate your help in resolving this issue before my support period ends.
Thank you in advance for your attention.
Hi
Once a ticket is submitted within a valid support period it will be replied by our team in 24hrs. Our team has responded to your issue. Please do make a check
Thank you
thank you, I’ve founded the mail. Resolved! All the best!
Hi
Happy to help!
Thank you
Avada forms issues: 1. Using the Image select field with both the multiple select option and the required field option will break the field. It forces you to select all the field choices, not just one or two.
2. Adding a toggle to a form breaks the Avada Live Builder “Appearance” and “step progress” form options. When a toggle is added, you can only access these form options through the back-end builder
Hi
1) This is a limitation of the field for now
2) Our team will make checks for the issue and if this does appear at our end we will be taking the necessary steps to address this
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I have changed the website address of my website and have used the same Avada theme for the new website. How can I transfer the license to the new website. I won’t be using the old website anymore. Appreciate your assistance asap. Thanks Waqas
Hi
You can manage this from your my.avada.com account. We do have a documentation that outlines this, https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
thanks
You are most welcome 
Hi
I have two columns – column 1 containing an image and column 2 containing info. What I want to do is when a user hovers or clicks on image in column 1, the relevant info is displayed in column 2 (so column 2 info is hidden until user clicks on image in column 1).
I tried applying various rendering logic to column 2 but can’t seem to get it right. What would be the correct way?
Thank you kindly
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
How do I remove all of this space? https://imgur.com/a/EDrsoRs
Hi
It would be difficult to assess/advise on the issue via the comments section as without a link
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
hi, on containers>background>image I see no options for parallax, despite them being documented. Is there something I have to turn on to see the background parallax options for images? Please help, I upload an image to the background of a container and I see no options for parallax?
Hi
You will see the option on when the background image is added, Screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
any news with Avada 8? any update? ...
Hi
Please follow the Avada roadmap for more updates on this, https://avada.com/blog/avada-roadmap-march-2025-progress-update/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I hope you never lose your Avada details, if you do you have no way to recover other than buying a new licence, they have sold $70 million worth of this theme and they give zero customer support unless you pay over and over again, (I’ve had to buy it three times) avoid, there are so many better themes.
Hi
Any purchase details of Avada are available in the ThemeForest account. The ThemeForest/Envato account can be used to purchase any product in ThemeForest marketplace. As theme authors, we have no exclusive access to a user’s account to get those details. If you do need help in retrieving those details, we would request you to please reach out ThemeForest support on the link here
Thank you, Shaminder
Yeah, if you lose your Avada login (where your Avada licences are) you can’t get any support.
You have to enter your Licence key to create a new Avada account. I just tried that and is says my Licence keys have already been linked to another Avada account (the one that you no longer have the log in details for) so you are stuffed and can’t get help from anyone at Avada, unless you buy ANOTHER licence just to get into their support system.
Hi there
You do not need to purchase another license to get in touch with our team. You have already made contact here.
On the My Avada log-in page, there is a “Forgot Password?” option. Have you tried that option?
You can also get a hold of our team via this contact page. Be sure to reference your Themeforest comment so that we can identify you.
Another option is a direct email (reference your Themeforest comment) > support@avada.com
Thank you, MB
We no longer have access to the email address that was used on the Avada account, so we can not use the “Forgot Password?” option
Hi
In that case you can reach us via out contact page here and share proof of purchase from your themeforest account
Thank you
There isn’t a contact page there. Do you mean I should use the “Presales Help” form?
Hi
Yes, use the presales form
Thanks
i no longer have access to the old website. Also, this is not linked to my account. Now, how can I reset the license with a new domain, or what should I do?
Hi there
You can log into your support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/
Click the unlink icon next to the domain type for the specific purchase code > https://d.pr/i/4UYWT6 – Once you have done this, log back into the site’s backend and register Avada.
Thank you, MB
Hi,
Ticket ID is – 569492. Please reply to our ticket. We are wiaitng for your reply since 3 days. Please reply.
Hi
Our team is working fewer hours over the weekend. We have responded to your ticket
Thank you
Hi,
After updating the Avada theme to version 7.12.1, the website now keeps loading indefinitely.
In the server logs, we’re seeing the following error (with IP and other sensitive details omitted): ModSecurity: collections_remove_stale: Failed deleting collection (...) Internal error.
For reference, the previous version 7.12 was stable and working fine without this issue.
Can you please help investigate and resolve this?
Hi
We do not have any such specific issues reported with 7.12.1
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
You should add a container carousel
Hi
I would request you to please consider to pass this as a feature suggest. You can do this by going to https://my.avada.com/make-a-request/ You can also +1 a existing feature request that you would like to develop at https://my.avada.com/feature-voting
Thank you
Hi! I’m considering using Avada for a new project and would like to confirm compatibility with the Release0 WordPress Plugin (https://wordpress.org/plugins/release0), which enables ChatAgent Support via embedded customer experience widgets.
Could you please let me know if Avada supports this plugin out-of-the-box or if any theme-specific adjustments are needed for proper integration?
Thanks in advance!
Bastian
Hi
We have not tested the plugin with Avada to guarantee compatibility. We do offer the HubSpot plugin bundled with Avada that offers a chat feature
Thank you, Shaminder
