8685 comments found.
I am getting a stuck loader when trying to add a new course, resulting in a blank page with an error showing after 5 minutes or so. Only using the required plugins, and site health is all green. Ticket Z94374
Hello there!
Thank you so much for reaching out, and I’m sorry to hear about the stuck loader issue when adding a new course—how frustrating that must be! Please try disabling third-party plugins one by one, keeping only the theme plugins active. This will help us check for any plugin conflicts—starting with cache plugins is a good idea, as they often cause unexpected issues. If that doesn’t resolve it, please try switching your PHP version to at least 8.1.
Regarding your ticket (Z94374), our team will review it in the order it was received, and we’ll get back to you as soon as possible. Hang in there—we’re here to help!
Best regards,
Woo Commerce was the issue. Now how to deal with it? Further, STM Configurator is causing major slow downs which goes away when disabled. I responded to the ticket, so I’ll follow up there. Thanks
Thanks for the update!
To move forward, please allow our support agents to disable third-party plugins on your site via your ticket and, just to be safe, include FTP access details. They’ll thoroughly check your site and get back to you with a solution.
Looking forward to resolving this for you!
Best regards,
Hello, I added free assessment on my website. After last update for MasterStudy LMS – Online Courses, eLearning PRO there is an issue with the online testing addon .. the online test page doesn’t load. once I disable the addon it works
Hello there!
Thank you so much for reaching out, and I’m sorry to hear about the issue with the online testing addon after the last MasterStudy LMS update!
To help us pinpoint the problem, please try disabling all third-party plugins on your site, keeping only the MasterStudy plugins active, and then clear your cache. This will help determine if there’s a plugin conflict. If the issue persists, please visit our support portal by clicking the “Support” button below and submit a ticket. Be sure to include admin access details in the ticket so our agents can investigate the issue directly on your site.
Best regards,
Hello support, one more question: when creating an assignment, it is populate the suggest a pre-populated template vs. the standard blank text editor available by default? Thank you!
Hello there!
Thank you for your question! When creating a new assignment, you should see the standard editor by default, as shown here: https://prnt.sc/9zq3oQfkzVSs, without any pre-populated template. If you’re experiencing something different, please try clearing your cache and creating a new assignment again to see if that resolves it.
If I’ve misunderstood your concern, please let me know, and I’ll be happy to assist further!
Best regards,
My question is more the other way around. What if I would like to have a pre-populated template visible via the default editor? Also is there a way to disable assessment review by instructors and/or Moodle admin? In our instance assignments are more personal reflections from learners and will not require grading. Thanks!
Thank you for clarification! Unfortunately, these features are not available by default in MasterStudy LMS.
If this functionality is critical for your setup, we recommend reaching out to our Stylemix Digital Agency via the “Hire Us” button above — they’ll be happy to explore a custom solution tailored to your needs.
Best regards,
Thanks
You’re very welcome! We’re always happy to help. Please feel free to let us know if you have any more questions!
Best regards,
Hi Support Team, We’d like some guidance on how to add a quiz to our platform that uses a number scale format. Specifically, we’re looking to create a quiz where, after a user completes it, they are shown a result or score based on their answers — ideally displayed on a scale or visual indicator. Could you please advise us on how to set this up, or let us know if this feature is supported? I also raised a support ticket on the same. Thank you!
Hello there!
Thank you for reaching out and for submitting a support ticket regarding this!
Currently, quiz results are shown after a test, but not in the exact format you’ve shared in your ticket screenshots. An example of how it typically displays can be seen here: https://prnt.sc/qpDIn5vHY0wS. You can explore this functionality further on our backend demo site here: https://stylemixthemes.com/masterstudy/.
If you’d like to display results in the specific style from your examples, this would require custom development. Should you need assistance with this customization, please feel free to contact our Digital Agency by clicking the “Hire us” button below.
We’ll also follow up on your ticket soon. Thank you for your patience!
Best regards,
Why cant i fully control the header with elementor. right now things dont line up and my only way to adjust its looks is through the themes header page, which is really limited design wise.
Hello there!
Thanks for reaching out! You can fully customize your header and footer using the UAE plugin, which allows you to build and set them for display on your site. If you run into any issues, feel free to contact our support team—they’ll be happy to help you navigate the settings. Let me know if you need further assistance!
Best regards,
How can I edit the current existing ones? they are not in UAE, i can only create new ones?
The default header cannot be edited directly through Elementor, but you can manage its settings as outlined here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/blocks-and-sidebars/masterstudy-theme-manual-header-setup.
If you’d like to create a custom header, it will be necessary to build it from scratch by following the instructions provided here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/blocks-and-sidebars/elementor-header-and-footer. Please don’t hesitate to let me know if you need any further.
Best regards,
Good evening, can you help me activate the MasterStudy theme on my new website? I want to remove the existing domain names, as they have both expired and I can’t access them because the theme hasn’t been activated on them. Please help me, as the new domain name is the new brand name for my educational academy.
Hello there!
Thank you for reaching out! I’ve checked and couldn’t find any domains currently tied to your license. Please try activating the license on your new domain now and let me know if everything works fine. Looking forward to your update!
Best regards,
Course page loading more types, only buttons and Infinite Scrolling, can you add pagination function，Or tell me how.
$courses = STM_LMS_Courses::get_all_courses( $args );
STM_LMS_Templates::show_lms_template( ‘components/pagination’, array( ‘max_visible_pages’ => 5, ‘total_pages’ => $courses[‘total_pages’], ‘current_page’ => 1, ‘dark_mode’ => false, ‘is_queryable’ => false, ‘done_indicator’ => false, ‘is_api’ => true, ) );
Pagination comes up, but links don’t respond
Hello there!
Thank you for your request!
If you are using WP Bakery page builder, to add pagination functionality instead of infinite scrolling or more buttons on the course page, you’ll need to customize the widget code, which requires developing skills. If you need assistance with this, I recommend reaching out to our Digital Agency team by clicking the “Hire Us” button below. They can help you implement this change.
Best regards,
课程分页是一个成熟LMS系统最基本的功能，但遗憾的是变成了需要开发的功能，很多年前就反馈PRO组件菜单翻译的问题， ‘menu_title’ => ‘Drip Content Settings’, ’’menu_title’ => esc_html__( ‘Drip Content Settings’, ‘masterstudy-lms-learning-management-system-pro’ ), 基本上PRO组件的菜单都没有加入语言项 ...... 就一行代码的事，但是隔了这么多年问题依旧，我自己也能修改，但要考虑你们频繁的升级，感觉这几年不断升级，无论是前端还是后端，加载一个字：慢，慢到你怀疑人生，前些时间买了ENFOLD,同样都是海外主题，那个加载速度，一个在天一个在地。还有我本身购买了这个主题，升级多次发现很多功能还要你再买，这还无所谓，每次打开后台，都是你们家的推送广告， 网站引用cdnjs和google等外部资源太多，这在中国这些是根本连接不上的， wp_dequeue_script( ‘select2’ ); .... 类似被禁用的特别多，不知道禁用后对功能有无影响
整个主题生成的图片多的吓人 unset( $sizes[‘thumbnail’]); unset( $sizes[‘medium’]); unset( $sizes[‘large’]); unset( $sizes[‘1536×1536’]); unset( $sizes[‘2048×2048’]); unset( $sizes[‘img-1100-450’]); unset( $sizes[‘img-870-440’]); unset( $sizes[‘img-1120-800’]); unset( $sizes[‘img-480-380’]); unset( $sizes[‘img-300-225’]); unset( $sizes[‘img-540-700’]); unset( $sizes[‘img-75-75’]); unset( $sizes[‘img-840-400’]); unset( $sizes[‘img-270-283’]); unset( $sizes[‘img-270-180’]); unset( $sizes[‘img-270-153’]); unset( $sizes[‘img-129-129’]); unset( $sizes[‘img-122-120’]); unset( $sizes[‘img-69-69’]); unset( $sizes[‘img-63-50’]); unset( $sizes[‘img-50-56’]); unset( $sizes[‘img-1170-500’]); unset( $sizes[‘img-840-430’]); unset( $sizes[‘img-770-300’]); unset( $sizes[‘img-370-193’]); ......
本地课程播放禁用了vimeo还是会加载，还好提供了add_action可以移除修改 remove_action( ‘masterstudy_lms_course_player_register_assets’, ‘masterstudy_lms_course_player_register_assets’); add_action(...... 还有许多问题已通过子主题的方式自己完善了，有些无法通过子主题的，希望官方正视 1，课程分页 2，减少外部库调用 3.完善翻译字段 4.考虑中国用户，优化加载速度
Thank you for your detailed feedback and for sharing your concerns about the MasterStudy LMS system. We truly value your input and are committed to addressing your points as best we can. Let’s break this down:
Regarding the reduction of external resource links, such as cdnjs and Google, we are gradually minimizing their use and they may only remain in some add-ons at this stage. However, there’s no inherent downside to using them—in fact, from an optimization perspective, leveraging CDNs is often recommended as it can improve performance by distributing load efficiently.
About the large number of generated images, this is due to the theme’s adaptability to various widgets. A single course might be displayed across different widgets with varying image dimensions, which is why multiple sizes are created. This ensures flexibility but we understand it can feel excessive, and we’ll consider ways to streamline this in the future.
Concerning the translation issue with ‘Drip Content Settings’, this task is under review by our developers. Unfortunately, with our current limited resources, I can’t provide a specific timeline for implementation, but rest assured it’s on our radar.
For the optimization of video loading, especially from platforms like Vimeo, we’re pleased to note that this is already in the testing phase with our QA team. Once they complete their work, we’ll release a new update with this improvement.
We recognize your requests for course pagination, reduced external library calls, improved translation fields, and optimization for Chinese users to enhance loading speed. These are important points, and while some issues may require custom development at this stage, we’re taking your feedback seriously.
Thank you for your patience and for choosing our theme. If you have further details or additional suggestions, please feel free to share—we’re here to help!
Best regards,
Hello, We have purchased your theme, and I need to hide result details and redirect to custom result page in Masterstusy lms plugin quiz with online test, how can I approach that without need to buy pro plus lms plugin.
Hello there!
Thank you for purchasing our theme! The functionality you’re requesting—to hide result details and redirect to a custom result page in the MasterStudy LMS plugin quiz with an online test—is not available by default in either the theme or the Pro Plus plugin. This would require custom development to achieve. If you need assistance with this customization, I recommend reaching out to our Digital Agency team by clicking the “Hire us” button below. They can help you implement this solution.
Best regards,
Hello, thank you for your replay, I will try to work around it, but is there a way to show a message “you already have take the quiz!”, if the user back to quiz page which contained in Elementor page builder?
Thank you for your reply! If a user is logged in, they won’t be able to retake an online test again (unless a Passing Grade is set in the quiz settings). You can check this feature in action on our backend demo here: https://stylemixthemes.com/masterstudy/. This should display a result indicating they’ve already taken the quiz. Let me know if you need further assistance!
Best regards,
Your website is not working. I have wanted to upgrade to the pro version for days now, but your website is not working. Please let me know what other options you have.
Hello there!
Thank you for reaching out and expressing your interest in upgrading to the Pro version. I apologize for any inconvenience caused by website issues. However, I’m unable to identify your account to check your site. Could you please provide more details about the issue or share the nickname of the license owner? This will help me assist you better.
Best regards,
Hi, I want to remove the existing domain names (both have expired) from my Masterstudy theme and add a new domain name to the same license. Can you please help me remove the existing domain names associated with my theme’s license? Please delete both of them. I will then add the new domain name myself. Kindly help me in this matter. I am rebranding my educational institute and this new domain name will be the new brand name. Thanks.
Hello there!
Thank you for reaching out regarding your license update for the MasterStudy theme. I’ve successfully deactivated the existing domains associated with your license, as both have expired.
For future domain changes, please follow the instructions provided here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/installation-and-activation/license-key-deactivation. We wish you the best with your educational institute’s rebranding, and feel free to let me know if you need any further assistance!
Best regards,
How do I change the domain on the .stylemixthemes.com site for activation? I have 2 domains listed there and I can’t delete any of them.
Hello there!
Thanks for reaching out!
To deactivate domains on your .stylemixthemes.com account, please follow the instructions here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/installation-and-activation/license-key-deactivation.
If you no longer have access to the sites associated with those domains, let me know the specific domains, and I’ll verify your details to assist further. We’ll get this sorted for you!
Best regards,
There are two domains there. You can delete both. I will add a new domain, because it will be possible.
Thank you for your message! I’ve reset both domains as requested. You’re now free to activate your license on a new domain. Please let me know if you encounter any issues during the process or need further assistance.
Best regards,
Currently there are 3 problems 1, I am in China, I have blocked the loading of google and gravatars etc. in the background, but the background still loads https://secure.gravatar.com/avatar/b7705e63e44c3f80245bab3823f4c506?s=32&d=mm&r=g, resulting in The backend page is waiting 1 minute each time to finish loading, and I have activated the theme in the backend; 2, course certificate editor is currently completely with google fants, can you customize the font, of course I can violently modify the plugin, but in order to avoid upgrading the override, there is no way is it possible to use the child theme to modify; 3, I and my colleagues can not read English, incremental language packages can use add_action( ‘load_textdomain’, ‘my_custom_load_textdomain_hook’, 10, 2 ); way to override the collocation, but add add-ons to add add-ons to the menu of the official in many places and did not join the language translations, for example: ’ menu_title’ => esc_html__( ‘Course Bundle Settings’, ‘masterstudy-lms-learning-management-system-pro’ ), this has add_filter which can be overridden by child themes, but if you look carefully at the files in the Most of the files in addons can’t be modified.
Translated with DeepL.com (free version)
Please, next update, add a similar menu in the addons menu ‘menu_title’ => ‘Drip Content Settings’, add language ‘menu_title’ => esc_html__( ‘Drip Content Settings’, ‘masterstudy-lms-learning-management-system -pro’ ),
Hi there!
Thank you for reaching out with your detailed feedback, and I apologize for any inconvenience you’ve experienced. I’ve reviewed your concerns and will address each one below.
Regarding the Gravatar loading issue in the backend causing delays in China despite blocking Gravatar services, I understand how frustrating this must be. This is default WordPress functionality loading avatars via Gravatar, and the only workaround I can suggest right now is to replace user avatars through the frontend to avoid the issue. Let me know if this doesn’t work, and I’ll explore further options with you.
For the course certificate editor using Google Fonts by default, you’re right, and if you’d like to add custom fonts through default settings without modifying the plugin to avoid update overrides, I encourage you to submit a feature request here: https://stylemixthemes.cnflx.io/boards/masterstudy-lms . Our product managers will review it based on popularity, and we’ll consider adding this functionality.
On the language translation front, thanks for pointing out the gaps with add-on menu titles like ‘Course Bundle Settings’ and your suggestion for ‘Drip Content Settings’ with proper translation like esc_html__. I’ve asked our developers to add these translations, but I can’t provide a timeline for implementation yet.
I’m sorry for any inconvenience, and I appreciate your patience. If you have more details or need further help, please feel free to reach out—I’m here to support you!
Best regards,
Pre-Buy Query
1. I have a requirement for 5 page website with Quiz option in it. Each user will face 20 unique question. and also questions will shuffle it self everytime. Is this possible to implement with this theme?
Hello there!
Thank you for reaching out with your requirements! I’m happy to confirm that yes, it’s definitely possible to implement a 5-page website with a quiz feature using our theme. We have a built-in quiz option with a randomizer for lessons, which I believe will suit your needs perfectly. Specifically, the Quiz with Question Bank feature will allow you to set up 20 unique questions per user with automatic shuffling each time, ensuring a different experience for every attempt. You can learn more about working with quizzes here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-courses-features/masterstudy-theme-manual-quizzes.
If you need to place the quiz outside of a course structure, you might find our Online Testing Addon helpful. This addon is included in the theme package and allows for more flexible quiz placement. You can find details on it here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/masterstudy-theme-manual-online-testing.
Additionally, you’re welcome to explore these functionalities yourself in our backend demo here: https://stylemixthemes.com/masterstudy/. This will give you a hands-on feel for how the quiz system works.
If you have any further questions or need assistance with setup, feel free to let me know—I’m here to help!
Best regards,
I hope you’re doing well. We are experiencing a recurring issue on the LMS website, which is built using the MasterStudy theme. The problem arises during the course enrollment and checkout process.
Here’s a detailed explanation of the issue:
A student clicks “Take this Course” and is redirected to the checkout page.
On the checkout page, some students partially fill out their details (such as address) and then leave the website without clicking “Place Order” or proceeding to the payment step.
Later, when they return to the site and try to enroll in the same course again by clicking “Take this Course”, they are redirected to the checkout page.
They complete all the required fields and click “Place Order”, but then receive the error:
“You cannot add another ‘Internationally Certified KYC Manager (IR-KAM)’ to your cart. View cart.”
When they click “View Cart”, it only shows one course in the cart, yet the system still blocks them from proceeding.
Additionally, in some cases:
Students don’t update any checkout information the first time.
When they return later and try to proceed normally (fill in all details and attempt payment), they still receive the same error message.
It seems like the cart or session is not resetting properly when users abandon the checkout process, causing issues on their return.
Could you please investigate this and help us implement a fix or workaround? Ideally, the system should:
Detect and clear any stale or abandoned cart/session data.
Allow users to proceed without conflict if the cart only contains one instance of the course.
Let me know if you need any further details or access to debug this.
Hello there!
Thank you for reaching out and providing a detailed explanation of the recurring issue with the course enrollment and checkout process on your LMS website built with the MasterStudy theme—I hope you’re doing well! I completely understand how frustrating this must be for your students.
By default, MasterStudy allows a student to add a course to their cart only once to prevent duplicate purchases of the same course. This is why they encounter the error “You cannot add another ‘Internationally Certified KYC Manager (IR-KAM)’ to your cart” when trying to add the course again after abandoning the checkout process. The course remains in their cart, which blocks them from proceeding.
As a workaround, you can display the cart with the item count on your website—for example, in the site header (this may require adjusting the header layout). This will help students see if a course is already in their cart and manage it accordingly (e.g., remove the course if needed). You can also use third-party plugins to enhance cart visibility, though you may need to customize their placement to fit your design.
Alternatively, you can use a third-party plugin that automatically clears the cart and sessions after a defined time of inactivity, such as the Simple Empty Cart plugin or similar ones. This would help prevent stale cart data from causing conflicts when students return to the site. However, I’d like to note that we haven’t tested these plugins with our theme, so we can’t guarantee their compatibility or seamless functionality with MasterStudy. I recommend testing any such plugin on a staging site first to ensure it works as expected with your setup.
Let me know if you need further clarification or assistance—I’m here to help!
Best regards,
Thank you for your detailed response and for explaining the current behavior of the MasterStudy theme regarding duplicate course additions.
However, I’d like to clarify that the issue we are facing goes a bit beyond the standard cart duplication prevention logic.
In our case:
Students click “Take this Course”, get redirected to checkout, but do not fill or submit anything – they simply leave the site.
When they return and try to re-enroll in the same course, they receive the error: “You cannot add another ‘Internationally Certified KYC Manager (IR-KAM)’ to your cart. View cart.”
When they check their cart, it appears empty. No visible product is shown.
These incomplete attempts are generating ‘Draft’ orders in WooCommerce, even when no user input is submitted or payment made.
The only current workaround is to manually delete the customer’s WooCommerce profile entirely and ask them to start over — which is not sustainable or user-friendly.
This issue wasn’t occurring previously and seems to have started only in the past week. It’s impacting enrollments and leading to user frustration.
What we need ideally is:
A way to clear abandoned cart/session data automatically or,
A way to bypass the “duplicate course” error if the cart is technically empty, or,
Guidance on how to prevent these abandoned “draft” orders from blocking future enrollment attempts.
Please let me know if this behavior is known or if any patch/workaround has been released recently. I can provide staging access or error logs if needed.
Looking forward to your assistance in resolving this.
Thank you for detailed clarification.
Could you please go to your StylemixThemes account and fill out the form here: https://themeforest.net/user/stylemixthemes ? In your request, please provide a detailed description of the issue and include admin access so we can investigate your case more thoroughly.
Best regards,
Thanks, We have sent the email with all details including credentials. please prioritize this.
Thank you for sending the email with all the details and credentials. Our support team will review and respond to all requests in the order they were received, with each ticket assigned to an individual support manager. Please expect a response in due time.
Best regards,
I’m extremely disappointed with the support experience so far. I just received a generic response stating:
“By default, MasterStudy LMS allows each course to be purchased only once per student. If a student adds a course to their cart but does not proceed to checkout, the course will remain in the cart and cannot be added again until it is removed or the order is completed…”
This does not address the issue I clearly described in the form, which stated:
“Upon clicking ‘View Cart,’ it appears empty, with no course visibly present — yet the system still blocks them from proceeding.”
So I’m stuck in a loop: the cart shows as empty, but I’m unable to re-add the course or complete the purchase.
What exactly am I supposed to do now? Wait another 3 days for a vague, unhelpful reply?
This has already wasted 5 days of my time, and I expect a direct fix or clear resolution immediately.
Please advise a working solution — not a canned response.
I sincerely apologize for the frustrating experience you’ve had with our MasterStudy LMS plugin and the support you’ve received so far. Your frustration is completely valid, and I want to assure you that we are taking this matter very seriously.
I want to inform you that our team initially had some difficulty reproducing the exact scenario you described. However, after further investigation and dedicated effort, we have now successfully reproduced the issue: the cart appearing empty while still preventing further action. This is a significant step, as it allows our development team to pinpoint the root cause and work on a definitive solution. We have already reported this problem to our developers, and it has been escalated as a high-priority bug.
As soon as fix is ready and thoroughly tested, we will release an update for the MasterStudy theme. Please understand that while we are committed to a swift resolution, our resources are limited, and we prioritize thorough testing to ensure the fix is stable and doesn’t introduce new issues. We will also make sure to announce this fix in the plugin’s changelog, so you are aware of the update. I understand that waiting for an update is not an immediate fix, and I truly regret that we cannot provide an instant resolution at this moment.
Your experience is important to us, and we are dedicated to restoring your trust in our product and support.
Thank you for your patience and understanding as we work to resolve this. We will keep you informed of our progress.
Best regards,
Is this fixed with new update?
Thanks for checking in! The issue is currently in the testing phase with our QA team. As soon as they complete the process, we’ll release an update with this fix. Please keep an eye on the changelog for the latest news!
Best regards,
Sure, Let me know once it is resolved. I checked 2nd July’s updates but still same issue.
Hello, please tell me how to add or modify the social media in the backend theme settings to China’s social media through the child theme
Hello there!
Thank you for reaching out!
As an option, you can add the desired social media link to any available social network field in the theme settings and then use custom CSS to replace the default icon with the one for the Chinese social media platform.
Could you please let me know if this approach works for you? If you need more detailed guidance or if this doesn’t meet your needs, I’d be happy to explore other options!
Best regards,
Thanks for your reply, can you post an example, thanks again!
Thank you for your reply! If I understood correctly, you’d like an example of CSS to replace a social media logo. Below is an example for you:
.header_top_bar_socs a[href*=”twitter”] i { font-family: initial !important; width: 20px; height: 20px; background: url(‘https://yourdomain.com/icon.png') no-repeat center; background-size: contain; }
In this code, you can replace “twitter” with the social network of your choice (e.g., “facebook”, “instagram”, etc.) and update the URL (https://yourdomain.com/icon.png) to point to the logo image you’d like to use. Make sure to upload your custom icon to your site and adjust the path accordingly.
Let me know if you need further clarification or assistance—I’m here to help!
Best regards,
Thank you for your patience and I wish masterstudy the best!
Thank you so much for your kind words and for your patience—we truly appreciate it! Wishing MasterStudy the best as well, and we’re glad to have you with us. As a small favor, I’d be grateful if you could leave us 5* and a review on Trustpilot here: https://www.trustpilot.com/evaluate/stylemixthemes.com. It would mean a lot to our team!
If you need any further assistance, feel free to reach out—I’m here to help!
Best regards,
Hello Team, My support has been expired but I’m getting error while try to access “Slider Revolution”
Here is the screenshot of error: https://snipboard.io/kw5s7F.jpgPlease check and help me with this Website: torusskillforce.cm
Hello there!
Thank you for reaching out, and I’m sorry to hear about the error you’re encountering while trying to access Slider Revolution on your website.
To start troubleshooting, could you please ensure you’re using the latest versions of both the theme and all plugins, including Slider Revolution? Sometimes, outdated versions can cause compatibility issues. Additionally, I recommend temporarily disabling all third-party plugins (except Slider Revolution) to check if there’s a conflict with another plugin. If the error disappears, re-enable the plugins one by one to identify the conflicting one.
Let me know if you have addutional questons. I shall be glad to assist you!
Best regards,
Tried everything but still getting the same error
I’m really sorry to hear that you’re still encountering the same error despite trying everything. To identify the root cause, I’ll need to take a closer look at your site’s settings.
Could you please go to your StylemixThemes account and fill out the form here: https://themeforest.net/user/stylemixthemes ? In your request, please provide a detailed description of the issue and include admin access so we can investigate your case more thoroughly. Additionally, I noticed your site has a security protection in place—could you please temporarily deactivate it while we troubleshoot? This will help us access the necessary settings to resolve the error.
Looking forward to your response so we can get this sorted for you!
Best regards,
Great theme guys. I would like to know if Masterstudy supports integration of API from a course provider using another LMS. If yes, is there any article that could be of help?
Thank you for your kind words about the MasterStudy theme—we’re glad you like it! Regarding your question about API integration with a course provider using another LMS, I’m sorry to say that we don’t currently have built-in API integration with third-party LMS systems.
However, I’d be happy to suggest submitting your integration request on our feature request board here: https://stylemixthemes.cnflx.io/boards/masterstudy-lms. Please specify which LMS system you’d like to integrate with, and our product managers will review the possibility of adding this integration based on its popularity.
If you have any other questions or need further assistance, feel free to reach out!
Best regards,
Please integrate Jitsi in (since it is based on Open Source) together with Zoom (which has a lot of surveillance connotations)
Hello there!
Thank you so much for your suggestion to integrate Jitsi! We truly appreciate your input and are grateful for your interest in enhancing MasterStudy. To move this forward, I kindly ask you to submit your request on our request board here: https://stylemixthemes.cnflx.io/boards/masterstudy-lms. Our product managers will review the possibility of adding this integration based on the popularity of the request. Thank you for your patience, and feel free to share more ideas anytime!
Best regards,
Error calling GET https://www.udemy.com/api-2.0/courses/?search=stres&page_size=50: (403) {detail do not have permission to perform this action.”}
Hello there! Thanks for reaching out about the Udemy importer issue—I completely understand how frustrating it must be to encounter the 403 error when trying to access the API, and I’m sorry for the inconvenience this has caused. Your feedback is incredibly valuable to us, and we’re definitely taking it seriously.
Here’s the situation with the Udemy Importer: Udemy no longer supports API integration, which is likely causing the “do not have permission” error you’re seeing, and they now rely on Rakuten for such integrations. We’ve updated the necessary elements on our end, but we found that Rakuten’s import doesn’t include all course data. To ensure a complete course import, we decided against releasing a partial fix—we want to get this right for you. We’ve reached out to Rakuten, who informed us they can only share the data Udemy permits, and we’ve also contacted Udemy to allow full data transfer through Rakuten. We’re currently waiting for their response.
We know how important this feature is to you, and we’re fully committed to resolving this properly. Releasing an import with incomplete data just wouldn’t meet our standards! As soon as we hear back from Udemy and can restore full integration with Rakuten, we’ll roll out an update as quickly as possible.
Thank you for your patience and understanding—we’re working hard on this! Feel free to share any other thoughts or check in with me anytime.
Best regards,
There is no better course theme! In advance, thank you for answering my question.
I’d like to use your Course Player with YouTube videos, but at the end of the videos, suggested vids from other channels come up. I know when embedding, you used to be able to use &rel=0 to force suggested vids only from your channel. Adding that to the URL in course builder gets stripped. Any ideas? Thanks!
Hello there!
Thank you so much for your kind words about our course theme—we’re thrilled to hear it’s the best for you! I’m happy to help with your question about the Course Player and YouTube videos.
Regarding the suggested videos. Unfortunately, YouTube has updated its policy, and it’s no longer possible to completely disable suggested video. This change is beyond our control, as it’s dictated by YouTube’s platform rules. You can only manage to show video from your channel by using the parameter &rel=0
One workaround you might consider is hosting your videos on a different platform, like Vimeo.
I’m sorry we can’t influence YouTube’s policy on this, but if you have other ideas or need assistance with other questions, I’d be glad to help! Thanks again for choosing our theme.
Best regards,
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