9289 comments found.
I’m experiencing an issue with the currency exchange feature on my website. The theme is not displaying the dropdown menu to change the currency, and I’m unable to switch between different currencies.
Could you please help me identify the cause and provide a solution?
Hi,
Thank you for your comment.
A fix was added in the last theme version.
In the change log, you will have a video with what needs to be checked afetr the 5.2 theme version: https://help.wpresidence.net/article/wp-residence-change-log/, and here you can find the documentation for the theme update: https://help.wpresidence.net/article/how-to-update-the-theme/
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
I have updated the theme now it is showing the dropdown but not changing the currency on listing pages or lists.
Hello. There is no more an issue with the currency switcher. If you still have issues, please clear all caching from all cdn, server, plugins and browser.
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone. If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Hello. Can property features be specified per property type (or categories), instead of being shared across all property types (or categories)?
Hi,
Thank you for your comment.
You have the option to group features, but we do not have the option to display based on the property category.
https://help.wpresidence.net/article/listings-features-and-amenities-listings-labels/Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Hi, How can I get the header with a background color, not transparent? 2. Where do I change the Feature-Active-Sold-For Sale-For Rent icons on the images on the front page? 3. How can I place icons for bathrooms, rooms, size, etc., instead of text in the front page images? Thanks.
Hi,
Thank you for your comment.
1. You need to disable the transparent header: https://help.wpresidence.net/article/wpresidence-theme-options-header/ 2. The labels in the card are for Type categpry and Status, please check our documentation on how to manage: https://help.wpresidence.net/article/wpresidence-theme-options-listing-labels/ https://help.wpresidence.net/article/featured-properties-paid-submission-set-to-no/ https://help.wpresidence.net/article/all-about-taxonomies/ 3. You can use the card composer to make the settings that you want: https://help.wpresidence.net/article/default-property-card-units/Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Thanks. Excellent.
Hi, how can I edit this text title to read “Contact Us” instead of “Me’ in the form below the Contact Us page in the Baltimore demo?
Screenshot: https://tinyurl.com/26majrlu
Thanks in advance.
Regards
Hi,
Thank you for your comment.
The words can be renamed in the theme code or with the Loco Translate plugin: https://help.wpresidence.net/article/how-to-rename-theme-words-with-loco-translate/
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Hi. When I try to install the plugins, it gives me this error: An error occurred while installing WpResidence Core functionality: Download failed. cURL error 35: Recv failure: Connection reset by peer. Please let me know what to do to fix it. Thanks.
Hello. This is in general a server side setup (either the PHP Curl module is missing or the SSL is not correctly set on your domain). You can check the SSL with hosting, or you can install the plugins from the separate folder with plugins shared with the theme.
If you have any further questions or need assistance, please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Fixed. Thanks.
You’re welcome
Hi,
If I set up social login (Google), the user is only created as a regular user. Is there a way to set them as an agent so they can post listings?
Is there a way to automatically assign them the agent role so they can post listings, instead of manually setting the role in the Users section of WordPress?
Hello, and thank you for your comment!
By using custom code, it may be possible to assign a specific user role (such as WpResidence Agent) after a user registers through social login. However, we do not have ready-made code or step-by-step guidance available for this specific use case.
The latest version of the WpResidence theme includes support for multiple roles:
WpResidence Agent
WpResidence Agency
WpResidence Developer
Subscriber
(You can see this here: https://prnt.sc/3_xy5KtGvEPa)
Whether this role can be automatically set via social login depends in part on how the Google API works and whether it supports sending role-related data during the authentication process. Unfortunately, I don’t have this specific information, and our developers have not implemented or tested this type of customization.
If you’re working with a developer, we’re happy to point you to the existing theme files that manage user roles or registration if that helps. Please note, though, that we are not able to provide support for custom development requests, as per Envato support policy.
Let us know how you’d like to proceed, and we’ll do our best to assist within the scope of the theme’s built-in features.
If you have any further questions or need assistance, please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
After updating to the latest version, the Agent Profile page is no longer loading. It shows a fatal error related to the wpestate_single_agent_enabled() function missing in header.php.
Please check if this function was removed or not included in the update.
Hi,
Thank you for your messsage.
We are not aware of the situation that you describe. Please make sure that the update is complete by updating all themes included plugins.
In the change log, you will have a video with what needs to be checked afetr the 5.2 theme version: https://help.wpresidence.net/article/wp-residence-change-log/, and here you can find the documentation for the theme update: https://help.wpresidence.net/article/how-to-update-the-theme/
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Hello! the theme says its competent with WPML translation, i already contacted them and they say that it looks like some kind of possible compatiability problem.
We have difficulty with for example within elementor : Custom Contact Form With The WP Residence and Edit Search Form Builder WP, both of them. There is no way to translate them into spanish from english. Please help!
Hello. Thank you for the message. There is no known issue as you describe. I do not know what the support team referred to to advise on that. If you send us the ticket you had with WPML, we can check.
The transllations are either loading from the language pot files or from WPML string translation – if they are not managed from the content. If they are managed from the content – as you created your translated pages, you translate them directly in the page you create for the 2nd languages.
We are happy to check the WPML comment you refer to, as well also check what you have done so far for the translations you cannot complete. We will be able to check and see if we can help with the WPML knowledge we have from WPML support team, or guide you what to check with them in the ticket you said you have opened.
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
And as a separate note, There is only 1 know compatibility conflict – for which WPML support already offered a solution they created and which we already addressed in the latest theme update. It was related to language switcher behavior when used in header menu, and it is already addressed with latest theme update. Thank you
Hi, When I click the ‘See Available Packages and Payment Methods’ button, the menu opens downward but immediately closes. How can we fix this issue?
HI,
Thank you for your comment.
Please disable the minify option. This will be fixed in the next theme version.
https://help.wpresidence.net/article/wpresidence-theme-options-minify-css-and-js-file/Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Hi, The featured listings used to have a button overlay at the top of their images, but it has disappeared and is not showing anymore. How can we restore this button back to appear on the featured listing images?
Hello. The new caching system influences this. The solution si already in our next theme update, which includes many other new features. The new version is now in the final stages of the release, and will be available today or tomorrow. After update you will have this displaying. if you need to revert the theme version until the new one is live, please contact us via client support and we will assist asap – https://support.wpestate.org/
Thank you
Hi, When I click the “Add New Agent” button, why does it redirect me to the homepage instead of opening the new agent creation page? What is the solution to this issue?
Hi,
Thank you for your comment.
A fix will be included in the next theme version that will be released in the next days.
If you want the fix today, plaese use the ticket system.
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Hi, how can I add image here please; https://tinyurl.com/yn5mhwev
In the demo, there were no images.
With regards
HI,
Thank you for your comment.
You need to edit the page with Elementor and change/add images.
We explain how to manage the homepage section in our video for the demo import: https://help.wpresidence.net/article/demo-import-video-tutorials/
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Thanks a lot. Resolved. cheers!
Thank you for the follow up!
Hello! I have an inconvenience in the Property page, where i have Address and map. In my Wpml all import all my addresses are like Calle Maria 0, Calle Alfredo 0, but i guess that geocoding is filling it in automatically and now all my properties have numbers and street. How can i deactivate that? I want the street to be shown but not the exact location. Is there something inside the theme that we can deactivate exact location? how can this be resolved? thank you!
Hi,
Thank you for your comment.
The theme includes an option to not show the exact location on the map, which can be managed from Theme options: https://help.wpresidence.net/article/how-to-manage-the-theme-options-property-page/#map
The best way to get the answer and if possible, a solution, is from WP ALL IMPORT as they developed the addon on their own. I know they can be reached through here http://www.wpallimport.com/support/
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Hello,
I’ve reinstalled my site and want to import a demo using the “One-click demo import” option. However, the demos to be imported aren’t available. I think you need to clear your server’s cache to allow me to load the demos to be imported.
Thank you
Hi,
Thank you for your message.
Please raise this in the ticket system, and the support team will assist.
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Hi, I’ve successfully installed the theme and tried importing the demo, but the images are not importing and the site looks too plain. I’m finding it difficult to figure out where and how to make the necessary changes. Could you please help me import the full demo content with all images so I can replace them with my own later? Thank you!
Hi,
Thank you for your messsage.
The support team can assist.
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
I have this issue, the property doesn’t display well. I found this error /public_html/wp-content/plugins/wpresidence-core/shortcodes/property_page_shortcodes.php on line 501. How do I resolve this
Hi,
Thank you for your comment.
The support team needs to see and check the error that you get.
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Hi, can i replace contact form 7 with Gravity forms?
Or can i have both plugins activated?
Thx 
Hi,
Thank you for your comment.
The WP Gravity Form plugin is not integrated into the theme. You can use Contact 7 form only: https://help.wpresidence.net/article/contact-7-for-contact-forms/
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Ok i will try both on a dev website…
it seems to work with both plugin activated!!!
Hi,
Thank you for your feedback.
Hello Please can you guys indicate me.
1. Where i can change order in PROPERTY DETAILS (the brief information at the beginning), on property page. for example: bathroom, property ID etc. i want to change the order.
2. is there NO WAY i can implement captcha in wpresidence forms? i am a little bit worried about bots, contact form 7, is very primate i would love to stick with wpresidence form.
thank you!
Hi,
Thank you for your comment.
1. Where i can change order in PROPERTY DETAILS (the brief information at the beginning), on property page. for example: bathroom, property ID etc. i want to change the order. The Overview elements order can be changed in Theme options if you use the property default templates: https://help.wpresidence.net/article/how-to-manage-the-theme-options-property-page/#overview
If you use a custom template, the order is defined from the custom template page by editing the Overview widget: https://help.wpresidence.net/article/how-to-manage-the-theme-options-property-page/#custom
2. is there NO WAY i can implement captcha in wpresidence forms? i am a little bit worried about bots, contact form 7, is very primate i would love to stick with wpresidence form.
The theme supports reCAPTCHA for the register form only; the rest of the forms are protected by WP Nonces: https://developer.wordpress.org/apis/security/nonces/
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Hi!
A love this theme. Please help, the contact form on the agency page is not sending the message. What could be the problem?
Rregards, Gergo
Hi,
Thank you for your comment.
First, please make sure that your properties have an agent with a valid email address assigned: https://help.wpresidence.net/article/how-to-assign-properties-to-users-agent-agency-or-developer-from-admin/
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Hello there, I keep getting spam agent registration accounts showing up and wondered if there was a way to stop them from registering. Thanks in advance.
User role Subscriber and added to the agents list.
Hi,
Thank you for your comment.
It will help to use a security plugin.
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Hello. An additional comment. In WordPress settings you have a checkbox for all users can register who is used for wordpress wp-admin dashboard and allows register through a different channel than the theme. Please be sure that is disabled. Theme front end register and login form are both secured by WordPress Nonces ( similar to recaptcha) and you can also add separate recaptcha if you need.
Please use our client support to verify your setup. Thank you
