26702 comments found.
Hi there, the site where I registered your theme at the time of purchase is no longer active. Please could you delete the license from that old installation so I can use it for another project? Thank you.
Hello,
We deregistered the purchase code for you. You should be able to register the theme now.
You also have an option deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your quick reply!
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Hi, how can I reconnect to a new domain. I have installed the theme and I want to use the theme now for a new project. Could you tell me how does it works. Thanks for your help.
Hello,
You have an option deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, A new version 3.30.4 of Elementor is available. Can I install it? Thank you
I withdraw my question; it is not about Bridge, but about Oraiste. Sorry
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OK, many thanks
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Hi, what version of PHP can I assign, thank you
Hello,
The current version of the theme listed in change log is compatible up to PHP 8.3.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
OK, many thanks
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Hi, I cannot switch to version php 8.3 the site is in error, I have tried with: 8.0 8.1 8.2 Same thing Regards
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Everything is updated
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OK, many thanks
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Hi friends, I sent you an email asking to change the license for my template so I can use it on another domain.
Can you help me?
Hello,
Thank you for contacting our support. You can now use the license for your new project.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! I am seeing this outdated WooCommerce file – do you plan an update soon? “bridge/woocommerce/cart/cart.php version 7.9.0 is out of date. The core version is 10.0.0,”
Thank you!
Hello,
We are constantly working on updating all our themes and you can find Bridge changelog in this link. You will be notified via email when the new update is online on ThemeForest.
As you may know, WooCommerce releases new versions of the plugin every few weeks. This means that some of the template files we use in our theme might show up for you as outdated.Note that most of the WooCommerce updates do not change anything critical, so it should not have an impact on the theme’s functionality. You can go through the Checkout process to make sure everything is working fine. If everything appears normal, and in most cases, it will, you can feel free to ignore the ‘out of date’ warning.
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Your https://qodeinteractive.com/ has been down and I cannot get support. What is going on??
Hello,
This was due to the temporary server downtime. Please clear your browser cache and submit support request here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi thanks for the great work. But I am stuck at the “Please Wait…” when I am trying to activate it using Purchase Code and Email, please send help. Thanks in advance
Upon troubleshooting I noticed the API URL is not working at all https://api.qodeinteractive.com/purchase-code-validation.php
Hello,
This was due to the temporary server downtime. Please try now.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! I’d like to know how I can change the position of the menu icon. It appears on the left, and I need it to show on the right. (I’m using a WPBakery theme)
https://postimg.cc/hhTNnn1THope your help, thanks!
Hello,
There is no option to change position of the icons next to the menu items unfortunately. Implementing this would require additional customization, but this falls out of our support scope.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
The theme is compatible with the “QODE Wishlist for WooCommerce” plugin and the free version can be installed directly from Plugins > Add New (it is available in wordpress.org repository). The premium version needs to be purchased separately.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The search button on my site stopped working, whit the actualization.
https://comparador.fogeler.ar/Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will investigate and assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, so sorry to post it here but the site where I registered my theme has been removed and I no longer have access to its domain. Please could you delete the licence from that old installation so that I can use it elsewhere? Thank you.
Hello,
Thank you for using our theme.
We deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Does the Bridge support blocks. Especially for the Cart and Checkout pages? Thanks
Hello,
The Cart, Checkout, My Account and other WooCommerce pages use templates by the theme. Unfortunately, these templates cannot be edited with Block Editor.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok, thanks.
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Hello QODE,
I’m using BRIDGE templates/themes for some of my websites, and I’m now considering using it for another project, but I haven’t purchased it yet. I wanted to test it on my website by importing the “bridge511.qodeinteractive.com” theme. However, Elementor isn’t working for editing the homepage. I’ve tried everything, but nothing worked.
I also wondered if Elementor isn’t working because I haven’t paid for the theme yet, could that be the reason?
On my other website, I’m using WPBakery with BRIDGE, so that one has a different setup. If Elementor won’t work, I’ll probably avoid using this theme. But honestly, I haven’t found any good alternatives to BRIDGE that work well with WPBakery for this website.
What do you suggest? Any ideas or recommendations? – Linda
Plus, I want to use a theme compatible with PHP 8.3 and above, that’s why I’m changing my current theme.
Hello,
Bridge theme is fully compatible with Elementor. If you have issues with Elementor on your website, please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Support Team,
I’m thinking about purchasing this theme: https://bridge494.qodeinteractive.com/
Do I need to purchase Elementor Pro to use your theme? And can you please tell me what’s limitations of this theme using Elementor Free that I should be aware of before purchasing?
Thanks, Kayla
Hello,
All of the features showcased in the Elementor demos shown in the landing page and listed in the Theme Features list can be achieved with the theme options, custom shortcodes by the theme and free version of Elementor.
For a more detailed overview of theme’s options please check the documentation in this link.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you!
This theme is more relevant to my content: https://bridge503.qodeinteractive.com/ Can you please tell me if it’s Elementor version?
And how can I tell if the theme/demo is Elementor.
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Thanks so much for your response! I’ve a concern about the speed. I’ve checked with GTmetrix and it scores only 62%-64%. Can you please advise the possible solution to improve its performance to at least 80%?
You’re welcome.
For our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos.
There are many ways and tricks for improving WordPress site speed and you can find some of our recommendations in this link. A balance between size and quality is necessary. A good hosting server is also very important for the site’s performance and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them. We always give advice to our users in support tickets when they build a site with our themes, what steps they should take in order to improve the speed.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks so much for your quick response. I’d like to make sure the speed is good for the site, and understand that we need to balance between speed and high quality look. Now I understand that…the steps are, I make a purchase, then submit the ticket for the performance advice before setting up the environment and installing the theme. Is this correct? Can you please advice where I can submit that ticket after purchasing? I’ve used siteground for hosting.
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Thank you for your instruction. I already purchased the theme and submitted a ticket.
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Hi, I bought Bridge theme yesterday and I’m struggling hardly to import the demo I was interested in when I saw the theme. It’s called Travelogue and doesn’t matter which import method I use it will always fail.
I’ve doble-checked all the Wordpress server parameters to install bridge properly in my site. I’ve activated all the recommended plugins, both theme and demo. If I try importing from the bridge dashboard, it remains stuck at 8% forever. If I try to import xml files I get a list of error messages and no content is added to my site.
I’ve carefully followed all the steps provided in the theme documentation, text and video, always getting the same results.
Hello,
Thank you for choosing our theme.
To import this demo please make sure to have Bridge Core and plugins shown in screenshot active. You can activate other plugins later if you plan on using them.
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you. Every time I’ve tried to import the demo I’ve done it starting in a new, clean, wordpress site. Just for clarification, I’ve tried activating the recommended plugins that are suggested when you install the theme along with Contact Form 7, I’ve tried also activating just Bridge Core plus the required plugins for the demo (those shown in the screenshot). It never works. Either importation gets stuck (using dashboard method) or it throws errors and no content is created. I’ve only been able to make some progress after excluding attachments from the process, but I need them in order to customise the site.
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I bought this a while ago, was using demo305 all was fine until recently the numbered carousel stopped displaying. Tried EVERYTHING. updated core, increased execution limit, deactivated all none qode plugins, theme up to date, nothing is working. Anyone with a fix?
Hello,
We couldn’t reproduce this on our installation.
We’ve checked the site where your purchase code is currently registered and there is a notice shown in screenshot. This is usually because no slides are assigned to the slider added on the page. Please check the Qode Slider documentation in this link to make sure you set up everything correctly.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey, guys, I bought this template many years ago, and I never used it officially. I mean, I used it to do a prototype and the site never went out. Now, I need this theme to create a site, but when I try to install the code it says “Code is already registered for other domain”. Please, help, I need to deattach this, and I cannot find how to do this.
Hello,
You can deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I’m reaching out because I purchased a template from your marketplace, and after installing one of the recent updates, many features stopped working correctly. This has negatively affected the usability and stability of the template.
Furthermore, when I downloaded the latest version from your website, my security software flagged it as containing suspicious files and blocked the installation. This raises serious concerns about the integrity and safety of the product.
I kindly request that you look into this issue and provide a clean and fully functional version of the template as soon as possible. I expect a resolution or clear guidance from the author on how to fix the broken features and ensure the files are secure.
Please let me know how to proceed.
Thank you,
Hello,
The theme cannot be downloaded from our website. The latest version can only be downloaded from ThemeForest in the “Downloads” section of your account. It’s important to stress that Envato does thorough examinations and inspects all the themes featured on their market, and this is especially true when it comes to the safety aspects. Moreover we, the theme authors, conduct additional tests to eliminate the possibility of there being any malicious content.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
Also, please make sure your Bridge Core plugin is updated to version latest version (3.3.4.2 at the moment). After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
One more thing you should check is if your purchase code is registered in Bridge Dashboard. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Thank you for your response.
Just to clarify, I have always downloaded the theme directly from ThemeForest, specifically from the “Downloads” section of my account. I’ve done this with previous versions of the theme without any issues.
However, with the latest version, my security software is flagging the download as suspicious and automatically blocking it. This is the first time I’ve encountered this issue with your theme, which makes me believe there might be something different or unexpected in this particular package.
Due to this, I’m currently unable to complete the download and therefore cannot proceed with updating the theme or the Bridge Core plugin. As a result, I’m stuck with a version that’s not functioning properly, and I can’t apply the necessary updates.
I’d appreciate it if you could review the current package on ThemeForest and confirm that it’s clean and fully operational. If possible, I’d also welcome an alternative way to access a secure version of the theme so I can complete the update and resolve the functionality issues.
Looking forward to your assistance.
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Hi guys,
I have a question about this demo version: https://bridge163.qodeinteractive.com/ Is it possible to change the pink background color?
And do I have to subscribe to Elementor to use it as a page builder or is it included in the theme?
I hope to hear from you soon. Thanks in advance.
Hello,
The background can be changed. This one is added as image (please see screenshot).
The theme is compatible with Elementor. All of the features showcased in the Elementor demos on landing page and listed in the Theme Features list can be achieved with the theme options, custom shortcodes by the theme and free version of Elementor.
This demo has both WPBakery and Elementor demo version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
