39216 comments found.
Hi. Quick question in considering this purchase thanks. Does the theme support a public site and also a members only sub/child site? Thanks
Hello @williak1
You will require multisite to do that, we do have a very detailed article about how the multisite works in Avada here => https://avada.com/blog/how-to-setup-a-wordpress-multisite-environment/
We will be happy for you to be a part of this Amazing Community 
Thanks
-Ammar
Thanks for the prompt reply. Have purchased.
We are happy for you to be a part of this Amazing Community
Solved.
Glad to hear it was resolved, if you have any other queries, kindly know that you can open a support ticket with our team following the link below.
Click Here to Get Avada Support
Thanks
-Ammar
When do you plan to release a new version of Avada with support for WooCommerce 10.x?
Tnx
Hello @Alex_overman
The current version of Avada is already compatible with the latest version of WooCommerce and you should be able to use it without any issues.
Thanks
-Ammar
Subject: Follow-up on Refund Request
Hello,
I submitted a refund request on the same day I purchased the theme, as it unfortunately did not meet my expectations.
According to ThemeForest’s refund policy, I am eligible for a refund under these circumstances. Since I have not received a reply yet, I am following up to kindly request an update.
Thank you in advance for your understanding and support.
Best regards,
Hello @nguessankoffi49
Refunds are not processed via comments section and we will suggest you to actually create a support ticket so our team can assist you further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
I made the refund request and you ignore so I will write here to make you understand, here is the link, confirm my refund
Hello @nguessankoffi49
As I mentioned earlier, refunds can not be processed over here, we have recieved your support ticket and our team will get back to you as soon as possible about this.
Thanks
-Ammar
Can I ask what font you used for the logo in your Bakery theme? I’m going to purchase your theme and would like to stick with that lovely font for my business logo.
Hello @cairns_nic
We use source serif 4 there, however I see that you already have an active support and should be able to open a support ticket with our team if you need any further assistance.
Click Here to Get Avada Support
Thanks
-Ammar
Hello,
I recently migrated a website to a new server. The site was originally set up by another agency, and I do not have access to the original Avada purchase key or Envato account. How can I recover or transfer the Avada license for this installation so I can receive updates and support?
Thank you for your help!
Hello @Chrizoo
This will surely require you to have access to an envato account, it will not be possible to provide you with the purchase code as we have no access to user’s account details.
I will suggest you to get in touch with the person who have the details of the account in this case.
Thanks
-Ammar
When i send you the code and the domain can you reset it for me so i can make a fresh registration after the server transfer ?
Helo @Chrizoo
I am afraid we can not do that as you will need to provide us more details about the fact that you are the original buyer of license in this case.
Thanks
-Ammar
Hello, I’ve set an image as background but there are no options for position, repeat, size etc. I can just Remove and Edit. But in one of your video tutorial there’s these options.
Hi
We do have the options to set this in Avada, Screenshot here → https://share.cleanshot.com/1sX4RSGgjs37NqDhLPvb I would request you to please reach out to support and they can check this further for you
Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Thank you
Install on new domain error. The link you followed has expired. Please try again.
Hello @pramodmaurya
This means that your server is timing out before the installation is complete hence the error, you can simply try installing the files using FTP method as mentioned in our document post here => https://avada.com/documentation/how-to-install-avada-via-ftp/
Thanks
-Ammar
Is the theme WordPress multisite-compatible? Can we create multiple WordPress subpages with one licence?
Hello @pcreparatur
We have a very detailed article about how the multisite works in Avada here => https://avada.com/blog/how-to-setup-a-wordpress-multisite-environment/
Regarding the licenses, this depends on how the mulsitie is being setup here => https://avada.com/documentation/avada-license-information/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I bought your plugin and I’m very happy with it.
However, I cannot find where to translate something:
If you hover over the cart, a preview of the cart appears. There you can see the products in the cart, and two buttons: “View Cart” and “Checkout”. I want to translate them to German, but cannot find where. I have already tried with a translation plugin (Loco Translate), but no success.
Can you please tell me how to translate these terms? Thank you
Best regards, David
Hello David
We are glad to hear that you like Avada, regarding your query on translation, make sure that the buttons are not being added manually into an off canvas element or woo mini cart element, however make sure that you are completely translating the Avada Builder files too in this case.
If you need further assistance with this, we will need you to open a support ticket with us and our team will sort this out for you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello,
I’m very interested in purchasing the Avada theme for my e-commerce website. I currently use the Woodmart theme, but over time, I’ve grown less satisfied with it. I’m looking for something more modern and fluid, especially since 100% of my visitors use mobile devices. I also want a solution that requires fewer plugins while still offering strong performance.
Before making a decision, I have a few important questions:
Mobile product layout: Is it possible to display products in 2 or 3 columns on mobile instead of just one per row? And can we easily customize spacing, buttons, and filters?
Advanced product search in the header: Can I add a central search bar like on Amazon, with autocomplete, suggestions, or filters?
Sticky bottom menu on mobile: Does the theme allow creating a sticky bottom navigation menu with icons (Home, Categories, Cart, Account, etc.)? This feature is very important for mobile usability.
Ajax filters and navigation: Does the theme offer dynamic Ajax product filters (size, color, price, etc.) similar to Woodmart? Can users filter without page reload?
Customizable product pages: Can I fully customize the product page layout (block order, promo badges, variations, etc.) using Avada Builder, just like with Elementor or Woodmart’s builder?
Performance and included plugins: What plugins are included or recommended with Avada? Is it possible to run the theme smoothly without installing too many plugins? And is it optimized for speed, SEO, and Core Web Vitals?
Comparison with Elementor: Does Avada Builder offer more features than the free (or even Pro) version of Elementor? I’d like to know if I can fully customize everything visually, including buttons, blocks, filters, popups, etc.
Header builder and Mega Menu: Can I easily build custom headers and mega menus (with icons, images, subcategories) like I can with Woodmart?
Updates and support: How frequently is the theme updated, and how responsive is the support team?
Thank you in advance for your detailed answers. I want to be sure that this theme fully meets my expectations before making a purchase.
Best regards,
Hello @nguessankoffi49
We are glad to hear that you are interested in Avada Website Builder and I will be responding to each of your query in same order.
Setting multiple columns for mobile is surely doable, you can use Avada post cards to setup your own custom grid style and have complete control over this, more about it can be read here => https://avada.com/documentation/how-to-use-post-cards-in-avada/
To learn more about how the search works in Avada, kindly check out our document post here => https://avada.com/documentation/search-options-in-avada/
Avada has an option for sticky containers, as well as off canvas sliding bar and popups which you can use to create a sticky container or popup sticked at bottom, more about this can be read here => https://avada.com/documentation/working-with-sticky-containers/
We do have WooCommerce filters but they are not ajax based, more about them can be read here => https://avada.com/element/woo-filter-by-attribute/
We have Avada Layout Builder that you can use to create your own custom layouts for your single product pages, more about this can be read here => https://avada.com/documentation/the-avada-woocommerce-builder-product-layouts/
Here is a very detailed article about speed and performance and how it works with Avada => https://avada.com/documentation/avada-speed-performance/
Every page builder is different and we have not done any comparison with any specific page builder plugin, what we can tell you is that with Avada Website Builder, the only limitation is your own creativity, more about Avada Website Builder can be read here => https://avada.com/documentation/the-avada-live-workspace/
Yes, surely you can build custom headers, footers and mega menus using Avada Layout Builder and Mega Menu builder, more about these both can be read below
https://avada.com/documentation/how-to-use-the-mega-menu-builder/ https://avada.com/documentation/the-layout-builder/Avada is developed and updated frequently by our team of developers, we have a team of 7+ support reps working round the clock and Avada is known for its splendid support, you can checkout our review section about this.
I hope that clears most of your queries, we will be happy for you to be a part of this amazing community
Thanks
-Ammar
Hello Avada Team,
I recently purchased the Avada theme based on your team’s recommendations and marketing presentation, which highlighted its strong support for WooCommerce and flexible customization.
I was convinced by what I saw, and I truly believed Avada would help me build a modern and efficient eCommerce store. That’s why I made the decision to trust your product.
However, after installing and exploring the theme, I realized that it’s not delivering exactly what I expected or what was showcased. I’m currently struggling to achieve the look and functionality I need for my online store.
Since it was your team’s suggestions that influenced my purchase, I kindly ask for your help to get the most out of Avada – especially for building a professional, mobile-friendly WooCommerce shop with well-presented product layouts and a smooth user experience.
I’d really appreciate your support in pointing me to the right demo, setup instructions, or customizations to help me achieve what I had in mind.
Thank you in advance for your assistance. I’m committed to using Avada, I just need a bit of help to get it right.
Hello @nguessankoffi49
Our team will surely help you out with any issues you have in terms of using Avada and its functionalities.
Click Here to Get Avada Support
Thanks
-Ammar
Hello,
I recently purchased the Avada theme based on recommendations and high reviews, but unfortunately, it does not work for me. I tried several times to build my homepage and customize the theme, but I found it very complex and not beginner-friendly.
Despite my efforts, I was unable to make the theme work as expected, and it did not meet my needs for a simple and efficient e-commerce setup. I eventually had to uninstall Avada and install another theme that better suited my goals.
I kindly ask for a refund, as I am not able to use the product and have now completely stopped using it. Thank you for your understanding and support.
Hello @nguessankoffi49
We don’t see a ticket specific to these issues in our system yet, when it comes to refund we will need you to open a support ticket with our team please.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hey, does this work with bookly or Amelia for appointment booking? I realize there is one included that you normally suggest. Does the one included also accept payments? Thanks!
Hello Plea
We have not officially tested any of those 2 plugin(s) with Avada, however we do have customers who use Calendly, for the payments you will need to get in touch with plugin authors further if they have compatibility with Avada in this case.
Thanks
Hello, Im building a webapge for a client and I need help integrating custom post types and fields into a card design and then have a slider to display 3 at a time with controls to navigate through the slider. They want to use native WP / Avada components, and I cannot seem to figure this out. The Post Slider element, does not allow me to select a custom post type. Any help would be greatly appreciated.
Hi
You can make use of the Avada postcard element to do this. It would however, be difficult to provide detailed support here. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello @SimetriaStudio
You should be able to do that using the post cards element in this case, however to provide a more detailed response on this, we will need you to open a support ticket with us.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi Team, I’m currently using the latest version of the Avada theme (v7.12.2). During a recent security scan, I received a notice regarding a known vulnerability: WordPress Redux Framework <= 4.2.11 – Information Disclosure.
Upon checking the Avada theme files, I found that the Redux Framework version in use is 3.5.9.8, located at: /wp-content/themes/Avada/includes/lib/inc/redux/framework/FusionReduxCore/framework.php
Could you please confirm when the Redux Framework will be updated in the theme to address this vulnerability?
Hello @canprevcanada
At Avada we take security very seriously and any vulnerability is immediately patched, regarding this one, it appears that the tool being used to do the check is only checking for the version number of framework and hence marking it as a risk, while Avad simply use a version that does not offer the install of template blocks, thus Avada is not affected by it so you can ignore that as a false positive.
Thank you
-Ammar
I have purchased this Theme long time ago and my Support is EXPIRED. However I would like to know why the Purchase Code is not getting accepted on a second WordPress installation which is on a SUBDOMAIN.
The Purpose is pretty clear. I do have my productional website and at the same time I do also have the same theme installed on my sandbox/playground on which I want to do some tests before applying it on the productional website. Please help here.
Extending or repurchasing the support for 50 USD only to get this question responded doesnt make sense to me at this point as it is a pretty generic question. Thanks!
Hello @M365GroupSIA
You will need to get in touch with our team about this further, I want you to kindly send us an email on the provided contact form here => https://avada.com/contact/#contact
Kindly add all the details including your purchase code as well as your domain and sub-domains.
Thanks
-Ammar
Hello, I’ve just installed the theme but the icons are just empty rectangles, like the cart icon in the main menu. How can I fix this? Thank you
Hi
This generally happens either due to a cross origin error or due to cache. Please reset Avada cache by going to Avada > Performance. If you still see an issue then please do reach out to our support team as you have valid support
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello Avada Support Team,
I’m currently working on a FAQ page on my WordPress website using the Avada theme. While the FAQ entries are being displayed correctly on the front-end and I can manage the FAQs under the “FAQs” post type in the WordPress dashboard, I am unable to directly edit the content from the FAQ page using the Avada Builder.
Even though the FAQ page is created via the Pages menu, when I try to edit it with Avada Builder, the FAQ elements appear visually, but I cannot modify the question-answer blocks directly in the builder interface.
Is this a known limitation? Is there a way to edit individual FAQ items directly from the page builder view, or must all edits be made through the FAQs post type only?
I would appreciate your guidance on the best way to manage and display customized FAQ content with Avada.
Hello @Tasdermireta
You should definitely be able to edit the FAQ item in this case without any issues using the live builder as well, however to provide a more precise response on this, we will need you to send us a support ticket with more details.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Thank you ThemeFusion Team! We truly appreciate your support and dedication. We chose Avada because of its strong infrastructure and flexibility — and we’re glad we did. The performance, speed, and design possibilities are unmatched.
Your support team has been very helpful and responsive, and we sincerely thank you for that. We look forward to continuing our work with Avada and building an outstanding site with your amazing framework.
Warm regards, NanoOrjin Team
Hello @Tasdermireta
We are happy to hear that you like Avada Website Builder
Have a great day!
Thanks
-Ammar
Hello.
I am using multiple “Post Cards” on the same page to display the latest posts.
But it is showing duplicate posts, all “Post Cards” show the same list of posts.
I want: For example, on a page with 12 posts
- Post Card 1: Show the first post.
- Post Card 2: Show from post 2 to post 6.
- Post Card 3: Show from post 7 to post 12.
Is there any solution to handle it?
Thank you.
Hello Thupro
Surely there is, the option is called post offset and you can learn all about it here in our document post => https://avada.com/documentation/post-cards-element/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
Hello, We previously purchased this theme and successfully used it for our website tardissenerji.com. Later, we closed that site and re-used the license for our new website nanoorjin.com. The activation worked perfectly.
However, due to serious issues on your Classic Demo (broken layout and non-functional sections), we had no choice but to delete WordPress completely and reinstall the Avada theme from scratch.
Shockingly, even though it’s the same license and same domain, the license key is now locked, and we are unable to activate it again. This happened just one day after the original activation.
This is frustrating and unacceptable. We did everything properly. Please urgently unlock the license key or allow us to activate it again.
We are preparing a professional site as an official distributor of an industrial product, and this delay is damaging our schedule.
Thank you in advance.
Hello Tasdemireta
This can happen when the license was not properly unregistered and hence in our system the website is still linked to the license, it can be very easily released by simply following the instructions below.
Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works.
If you are still getting the same issue on your end, open a support ticket and our ticket should sort this out for you in no time.
Click Here to Get Avada Support
Thanks
-Ammar
