Discussion on Avada | Website Builder For WordPress & eCommerce

Discussion on Avada | Website Builder For WordPress & eCommerce

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39213 comments found.

Hi, since updating Avada Builder 3.13.1 (Avada 7.13.1), Edit on posts/pages redirects to front-end 404. Works only if Builder is disabled. Cache cleared & permalinks re-saved. Need a fix.

Hi

Can you please try and resave permalinks by going to WordPress admin panel dashboard → Settings ⇒ Permalinks. Once done please make a check to edit the post.

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, Shaminder

Hi Shaminder,

Thanks for your reply. I’ve already tried re-saving the permalinks multiple times — unfortunately, the issue still persists.

Here are a few key notes that might help:

The problem only appears on the live server, not on my local MAMP environment (where everything works fine).

It started right after updating Avada Builder to version 3.13.1.

The 404 error occurs when trying to edit posts or pages on the front-end.

If I disable the Avada Builder plugin, the issue completely disappears.

So it seems directly related to the Builder update. Please advise on a possible fix or patch.

Thank you!

Hi. Is it possible to use AVADA as a SaaS with domain and subdomain modules?

Hi

Currently we do not have the option to use Avada as SaaS. This will require quite some customisation and subdomains may require a separate license

We thank you for your interest

Thank you, Shaminder

tricell

tricell Purchased

Good stuff.

We agree :)

haashi

haashi Purchased

Hello , I am interested in purchasing Avada and using the Real Estate theme. I would like to confirm whether users are able to add and post properties directly on the website.

Thank you

Hello Haashi

We are glad to hear that your are interested in Avada. regarding your query about users being able to add their property directly to the website, this is not a possibility and this is something that will require an editor level account on the website so the post can be created.

If you need further assistance with this, kindly open a support ticket and our team should follow up with you.

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide

Click Here to Get Avada Support

Thanks

-Ammar

Hello, I have a problem with your complementary products module which always displays the same product category, regardless of the products, this has been going on for several days now, how is this possible? Thank you.

Hello @MSCOM

This will require our team to take a closer look into the setup, we suggest you to open a support ticket with our team regarding this.

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide

Click Here to Get Avada Support

Thanks

-Ammar

I inserted AdSense code into a code block using the Avada theme’s layout, but no ads are displayed. However, automatic ads are displayed correctly. I’ve also seen the same issue on websites with other Avada themes. Could it be that ads placed in code blocks within the layout aren’t being displayed?

Hello @oldlookie

This will require our team to take a closer look into the setup to provide a more precise response regarding this actually.

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide

Click Here to Get Avada Support

Thanks

-Ammar

code blocks are not working…

Hello @ascentdm

You have a valid support with Avada, we suggest you to open a support ticket and our team will check this out in details.

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide

Click Here to Get Avada Support

Thanks

-Ammar

Hello @ascentdm

We have recently released a patch for the code block, make sure that you have it applied :)

Thanks

-Ammar

The latest update took our website DOWN. We had to restore a backup. All the pages and posts were there, but we could not see any content when we looked at the front end. This is BAD, and we are very disappointed. We sent in a ticket but are writing this for everyone else. Restore a backup of your website until they fix this issue! Our website went blank literally!

Hello fusedmarketing

There is no issue with our latest update and each of our update is tested by our team rigorously before it goes out.

With that being said, we have responded to your ticket as the issue you are facing is specific to your setup and needs to be checked, kindly respond to us with the details of your website so our team can check why you are having this specific issue.

Thanks

-Ammar

Hello,

I have extended my support, but my Avada does not show this, so I cannot open a ticket there. That is why I am writing here. Since the new update, it no longer shows me the content of the code blocks. Do I need to change something?

Hello @albinocarlo

We have recently released a patch for the code block, make sure that you have it applied :)

Thanks

-Ammar

Great, thanks for the reply!

You are most welcome :)

XD-DAVE

XD-DAVE Purchased

Is it possible to change the Avada theme image using the White Label plugin, so that a user with update permissions does not see that it is Avada? thanks

Hello XD-DAVE

The images can actually be changed even without the white lable plugin as they are a part of content in this case, but surely this is doable :)

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide

Click Here to Get Avada Support

Thanks

-Ammar

I have presale question, I am at moment checking all the elements in image carousel. I see there quite good. However I see cool element which supported swipe from mobile rather than simple button. Here I highlighted https://app.screencast.com/lMZslyGCFDUom however there were no instructions on how to achive it or can have that effect on other image carsoul element too.

Hello @antonyalston

The swipe by hand is already a feature in our image carousel and can surely be enabled on it, more about the image carousel element can be read here => https://avada.com/documentation/image-carousel-element/

We will be happy for you to be a part of this Amazing Community :)

Thanks

-Ammar

Thank you that’s great but are you sure in the document you have given it only mentions mouse scroll and not hand swipe from mobile.

Hello Antonyalston

On touch devices, the mouse scroll is replicated by hand swipe :)

Thanks

-Ammar

I used the purchase code on my website a few years ago. But now, I do not have the domain. It has expired a long time ago. Now, can I use the purchase code on my new domain? If I can, then how to do it? Please help me. (Update: The problem is fixed)

Hello @darkshadow21

You should be able to do that without any issues, kindly follow the instructions here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/

If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.

Click Here to Get Avada Support

Thanks

-Ammar

Hi! Is it possible to include the URL of the page where the form was filled out in the notification email? I haven’t found any documentation on this. Thanks, Nico.

Hello @Nicopellacani

You should be able to do that, however this will require our team to see how the form is being setup.

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide

Click Here to Get Avada Support

Thanks

-Ammar

Is there a way to enforce global settings, for example, with a button? Currently, I have a border applied to my custom buttons throughout my site when I added them. But if I wanted to remove the border in the Global settings, it wouldn’t remove the border on the individual buttons. It would be great if you could enforce specific settings globally. It would make rebranding your website a lot faster.

Hello @CreativeGamut

You should defintely be seeing the global options set in button element applied to all the buttons in your website, however that works only if the button element is set to Default styling from design tab, if however you have changed the styling to custom, button will not be taking the styles set inside the global options.

More about how global options work in Avada is here => https://avada.com/documentation/the-avada-options-network/

If you need any further assistance with this, kindly open a support ticket and our team will follow up.

Click Here to Get Avada Support

Thanks

-Ammar

Maxdir

Maxdir Purchased

Hello

I’ve just installed the latest Avada ecommerce demo. And when i click on a product that’s on a homepage, from a desktop, all works all ok.

But when I click from a mobile, then it throws to a error page, with “something great is happening, please come back later”

Would you know what wrong did i ?

Thanks

Maxdir

Maxdir Purchased

It’s okay, i’ve searched and fixed it, thanks.

Tips : go to woocommerce/ settings / site visibility / switch from coming soon, to online

Thanks

Hello @Maxdir

Glad to hear you have worked this out, if you need any further assistance with this, kindly open a support ticket following the link below and our team will get back to you.

Click Here to Get Avada Support

Thanks

-Ammar

$69 every time I need to build a website is getting crazy. We’re developing 10 per month AT THE LEAST and yet we don’t see volume licensing options. Considering learning Elementor Pro out of necessity at this point.

Hello @inyerface

That is the standard licensing procedure from themeforest for all premium themes out there and is not limited to Avada, more about it can be read here => https://avada.com/documentation/avada-license-information/

Thanks

-Ammar

Hello, Hope you are doing well. I am using Avada and installed it’s pre built templated “Avada Business Website”. I can’t edit the contact number and email on the button in the header where menu is opened. I have attached the screenshot. I have searched it every where like header edit, homepage edit, avada options but couldn’t find how to edit it. Please help me in this regard.

https://prnt.sc/pPsxZx19G9xi

Hello @bulltech_solutions

What you see is coming from inside an off canvas that you should be able to change that following the instructions here => https://avada.com/documentation/how-to-make-a-push-menu-with-the-off-canvas-builder/

If you need further assistance with this, kindly open a support ticket and our team will help you out.

Click Here to Get Avada Support

Thanks

-Ammar

Hi. Quick question in considering this purchase thanks. Does the theme support a public site and also a members only sub/child site? Thanks

Hello @williak1

You will require multisite to do that, we do have a very detailed article about how the multisite works in Avada here => https://avada.com/blog/how-to-setup-a-wordpress-multisite-environment/

We will be happy for you to be a part of this Amazing Community :)

Thanks

-Ammar

Thanks for the prompt reply. Have purchased.

We are happy for you to be a part of this Amazing Community :)

Solved.

Glad to hear it was resolved, if you have any other queries, kindly know that you can open a support ticket with our team following the link below.

Click Here to Get Avada Support

Thanks

-Ammar

When do you plan to release a new version of Avada with support for WooCommerce 10.x?

Tnx

Hello @Alex_overman

The current version of Avada is already compatible with the latest version of WooCommerce and you should be able to use it without any issues.

Thanks

-Ammar

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