5386 comments found.
Hello, My support expired some time ago, but due to my father’s health problems and his death, I really didn’t have time to focus on projects. I have one simple question, is there a way to alter the design of the Privacy Bar which appears at the bottom of the pages or delete it? I changed the link and text. I don’t mean that. I need to change the design. Thank you for your understanding.
Hello @sahinozyurek,
First of all, I’m truly sorry to hear about your father’s passing. Regarding your question about the Privacy Bar — while it’s not possible to modify the HTML structure directly, you can change its appearance through the Theme Options or by using custom CSS. This allows you to adjust elements like colors, spacing, fonts, and other visual aspects to better match your design preferences. If you need any help identifying the CSS selectors or getting started with the customizations, feel free to let me know — I’m happy to assist.
Regards Andon-Design.
Many thanks, Help with identifying the CSS selectors and where to put it (header, footer etc) will be enough as a great assist. Thank you
Hello @sahinozyurek,
Please inspect the element, and you will see the CSS selectors and classes associated with it. You can use these classes to add CSS properties according to your needs.
Refer to the image: https://ibb.co/RxtG4nZ.
Once you’ve created your code, you can add it in U-Design by navigating to Theme Options, then Custom CSS and JS. Add your code in the CSS section and save the settings.
Regards Andon-Design.
The image link does not work. But I understand the logic. Many thanks
Hello @sahinozyurek,
You’re welcome! Sorry about the image link not working, but glad the logic makes sense. If you need any help implementing or testing the idea, feel free to reach out!
Regards Andon-Design.
How can I have Language Switcher without dropdown, as Button (Animated). Also its not changing the language, as I have is Arabic andI am using Polylang
Hello @BayanInv,
Can you please share the login details of your site through our support forum so I will check on your site directly and give you a possible solution.
Regards Andon-Design.
Hi, i want to change icon (Udesign Icon) in member type to icon whatsapp. (please see attachment)
But the icon disappeared, and the WhatsApp icon didn’t appear. Previously, the sidebar on the right side was a Facebook icon (a-icon-facebook), and the Facebook icon appeared. But when I changed it to WhatsApp, it didn’t work. Why is this happening, and what’s the solution?
please respons my ticket with ID : #60367
Thank you
Hello @rusdii23,
We have already responded to your support ticket #60360. Please check our response there and reply directly to the ticket. Thank you!
Regards Andon-Design.
Su sistema de tickets no funciona y tarda mucho en responder. No me deja validar mi correo.
Mi sitio web tiene problema al traducir “Description” en la ficha de producto de woocommerce.
Además, en los productos muestra el nombre de otro producto y no he logrado solucionarlo.
Hello @kta_rodrigo,
We apologize for the inconvenience. Both of your issues have been resolved, and we’ve responded to your tickets. Please check our replies and get back to us accordingly. Thank you again for your patience and understanding.
Regards Andon-Design.
Seguimos con problemas y no responden. No funciona su plantilla y a todo nos dicen que desactivemos los plugins de terceros y aun asi sigue con problemas. Muy mala experiencia.
NO FUNCIONA
Por qué desapareció la calificación baja que puse a este tema? No son transparentes, solo dejan las buenas calificaciones.
Hello @kta_rodrigo,
We apologize for the inconvenience. We have already replied to you about this issue. The two tickets #60188 and #60271 have been replied to, and we are waiting for your response.
Regards Andon-Design.
Hello, could you tell me how to translate/change the title of the description on a product card in WooCommerce? If we enter text in “Product Description” in the product, but on the product page the title is Description. The problem is that the languages on the site may be different from english, but it is unclear where this can be changed.
There is also a second question. On the “My Account” page, in addition to the standard menu, there is also a dashboard with tiles that duplicates the menu:
Orders Downloads Addresses Account details Wishlist Logout
How can I hide them? Because this is duplicate information, and they are not translated into other languages anywhere.
Regarding the second question, I resolved it as follows: .woocommerce-MyAccount-content .icon-boxes-wrapper { display: none !important; }
I solved the first question too) But a new question has arisen, as in this thread: how do I change the width of the side menu? It is currently 435 pixels wide. How do I make it 250 pixels wide, for example? https://d-themes.com/wordpress/udesign/dentist/
If I enter the following code in the CSS header: .custom-header .sticky-content { width: 250px !important; min-width: 250px !important; }
then it decreases in width, but the content to the right of the menu does not fit the new menu width. There is a gap between them. How can I fix this? Or is there a normal way to change the menu width?
Hello @lockki,
Can you please share the login details of your site through our support forum so I will check on your site directly and give you a possible solution.
Regards Andon-Design.
Hello,
I’ve switched to a different theme but it still shows traces of the udesign theme, is there an easy way to delete the theme including all the traces? (database tables etc)
Thanks.
Hello @jwvb,
1. Delete the Theme via WordPress Admin Go to Appearance > Themes.
Click Theme Details on uDesign and click Delete.
2. Clean Database Entries Use a plugin like WP-Optimize or Advanced Database Cleaner to remove leftover theme options.
Alternatively, search for any udesign_ entries in phpMyAdmin and delete them.
3. Remove Files via FTP Delete the uDesign folder in wp-content/themes/.
Check wp-content/uploads/ for any uDesign-related files and delete them.
4. Clear Caches Clear caches from any caching plugins and browser/CDN caches.
5. Check for Leftover Widgets & Shortcodes Go to Appearance > Widgets and remove Udesign widgets.
Remove any Udesign-related shortcodes from your content.
Regards Andon-Design.
My website is using old hph/wordpress/mysql, I indent to use bitnami wordpress VM and customize my website to the new design looks. Can I use the same License on the other development server and install the theme and work on it, with the production website still using the license? So License will be used with two wordpress websites.
Hello @BayanInv,
Yes, you can use the same license for the 2 sites when one site is the production r staging site and the other will be the live site.
I have reset the theme license for you, now you can use the same license code for both sites to activate the theme again.
Regards Andon-Design.
Hi, when I changed hosting, I forgot to back up the installation of this theme. Can I reset the activation to reinstall from scratch?
Hello @@MarceloTech,
Can you please share the starting 8 words of the theme purchase code or the site URL where you have activated the theme before?
Or can you please contact us through our support forum and share the license and site details so I will check and reset the license code for you to use it on the new domain or site.
Regards Andon-Design.
Hello @@MarceloTech,
Can you please share the starting 8 words of the theme purchase code or the site URL where you have activated the theme before?
Or can you please contact us through our support forum and share the license and site details so I will check and reset the license code for you to use it on the new domain or site.
Regards Andon-Design.
Hello, domain URL is waltostech.com . Thank you 
Hello, @MarceloTech,
We have checked and found no purchase code linked with that domain, so please share the PDF file of the purchase code with us via our support system, we will check/verify and reset it for you.
Regards Andon-Design.
Hello, Apparently I had already deactivated it and that is why the domain was not activated, thank you.
Hello @MarceloTech,
You are Welcome!
Regards Andon-Design.
Does the latest U-Design version 4.14 work with Elementor 3.30? Because the other U-Design theme versions were breaking the website with Elementor versions newer than 3.29
Hello @campi6277,
Yes, the new version of the theme is working fine and is fully compatible with the elementor. Are there any specific issues on your site that are causing it not to work? If so, please contact us through the support form so that we can check and resolve the issue for you.
Regards Andon-Design.
Thanks a lot for the fast reply. Everything works fine with all the latest updates
Hello @campi6277,
Thank you so much for your kind words and valuable feedback — we’re really happy to hear that the latest updates are working well for you!
We truly appreciate your suggestions. Improving custom widgets, blocks, and overall performance is already part of our roadmap, and feedback like yours helps us make the theme even better. Your ideas are important to us and help shape future updates in the right direction.
If you’re open to updating your rating from 4 to 5 stars, it would mean a lot to us. It not only motivates our team to keep improving, but also helps us bring new updates faster and continue delivering high-quality features.
Thanks again for your support — your satisfaction is what keeps us moving forward! ❤️
Regards Andon-Design.
Hi. Demo site not work? Renew domain d-themes.com
Hello @dower,
Thanks for bringing this to our attention! We’ll look into the issue with the demo site and the domain renewal right away. It should be resolved soon.
Regards Andon-Design.
I have a problem with the Google Analytics tracking codes, the site is not accepting them. We have used the site’s child template from the beginning and installed the Google Site Kit plugin. We have linked the accounts and everything seems to be configured correctly except that the site does not track anything. I tried manually entering the code in the main theme’s header file since the child theme does not have a header. However, only when activating the main theme does the code work and starts recording metrics in Google. The problem is that when changing to the main theme, the entire design is damaged. How can I resolve this?
Hello @zionet,
Please contact us through our support system and share your site credentials. This will help us investigate and resolve the issue as quickly as possible.
Regards Andon-Design.
Hi,
I have created the website in 2 languages, (English & Arabic), the English version is good, For the Arabic, I use Polylang plugin and I have created another templates for Arabic (Like Header and footer etc…),,, Also, I created another template in Arabic for (Page Header), But I have one problem with (breadcrumb) it shows Home/ Page Name,,,, and if you click Home, it will take you to Home English,,, My question is, How to change breadcrumb (Home) to (Arabic letters), and Make it direct to Home in Arabic.? Thank you
Hello @Themes-Plus,
Please contact us through our support system and share your site credentials. This will help us investigate and resolve the issue as quickly as possible.
Regards Andon-Design.
I’ve noticed that the custom meta fields for the Portfolio post type (such as portfolio_client_text, portfolio_copyright_text, etc.) are not being saved when the Classic Editor plugin is active. After some investigation, I found that these fields only save correctly when using the block editor (Gutenberg).
It would be very helpful if future updates could include proper support for the Classic Editor (active installations: 9+ million), or at least provide a fallback mechanism for saving these meta fields via PHP.
For now I’ve fixed it with this code in functions.php:
add_action('save_post_udesign_portfolio', function($post_id) {
if (defined('DOING_AUTOSAVE') && DOING_AUTOSAVE) return;
if (wp_is_post_revision($post_id)) return;
$fields = [
'portfolio_link',
'portfolio_text',
'portfolio_client_link',
'portfolio_client_text',
'portfolio_copyright_link',
'portfolio_copyright_text',
];
foreach ($fields as $field) {
if (isset($_POST[$field])) {
update_post_meta($post_id, $field, sanitize_text_field($_POST[$field]));
}
}
});
Thank you for your attention, and for your continued work on the theme.
Best regards
Hello @LaPleiadesrl,
Thank you for reaching out and for taking the time to share both your observations and the custom code solution — it’s much appreciated.
You’re absolutely right: currently, the custom meta fields for the Portfolio post type are designed to work with the block editor (Gutenberg), and they do not fully support the Classic Editor out of the box.
We’re actively working on updates to improve the theme and enhance the experience for all users. Supporting the Classic Editor — still widely used — is something we’ll definitely take into consideration for future updates. Your feedback helps guide those improvements, so thank you again for bringing this to our attention.
If you have any further questions or suggestions, feel free to let us know!
Regards Andon-Design.
Hi I’m having a problem with the theme… Display issues on pages, on certain elements like Google review shortcodes, pricing tables, or gallery images. For these three types of elements, they only occupy a third of the block in which they’re placed. And copying and pasting from an existing, functional page systematically results in a truncated block… Everything is up to date. Thank you for your feedback.
Hello @zutercherri,
Please contact us through our support system and share your site credentials. This will help us investigate and resolve the issue as quickly as possible.
Regards Andon-Design.
Unfortunately, I can no longer use your support system, but I can provide you with my website login details by any means you prefer. My email address is eric@graphicomm.fr. Thank you.
no, its ok, I was able to log in and therefore submit my problem to you. 
Hello @zutercherri,
We’ve already responded to your support ticket. Please check our reply there and provide your response directly to the ticket.
Regards Andon-Design.
I have made a purchase, but my theme isn’t working. it gives an error saying my key is invalid. they key i got from Theme forest only after buying. please help. it’s been 2 days since I have bought it, and haven’t been able to use it.
Hello @aakashk19,
Please contact us through our support system and share your site credentials. This will help us investigate and resolve the issue as quickly as possible.
Regards Andon-Design.
Hola cuando van a arreglar el problema que esta generando el plugin core del theme con elementor. Es insoportable que se rompa el sitio a cada rato por culpa de esto que hace ya mas de un mes esta generando estos problemas!
Hello @cbrentalpc,
We apologize for the inconvenience. This issue has already been resolved. Please update your theme and core plugin, and everything will function correctly.
Regards Andon-Design.
Hello, I am pressed for time and would like to request that you review ticket #58280. It concerns the inability to edit pages. After installing the template, I am unable to edit pages. When I load Elementor, an error appears.
Hello @czuprkam,
We’ve already responded to your support ticket. Please check our reply there and provide your response directly to the ticket.
Regards Andon-Design.
Thank you. I just received a reply. I updated the theme and it works now.
Hello @czuprkam,
That sounds good.
Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Thanks and have a great day!
Regards Andon-Design.
Hi, I deleted my website to use another template, could you reset my purchase code please? I need to reinstall my website.
Hello @apclanish,
I did not find any purchased code registered on any site with your username. Can you please contact us through our support forum and share the theme purchased code that you want to reset?
Regards Andon-Design.
it seems that the fix regarding elementor still not fixed (even with fix of 5 june 2025) Fatal error: Uncaught Error: Class ‘Alpha_Customizer’ not found in /home/lepiscin/domains/xxxxxxx/public_html/wp-content/themes/u-design/inc/admin/customizer/dynamic/dynamic_vars.php:215 Stack trace: #0 /home/lepiscin/domains/xxxxxxx/public_html/wp-content/themes/u-design/framework/admin/optimize-wizard/class-alpha-optimize-stylesheets.php(191): include_once() #1 /home/lepiscin/domains/xxxxxxx/public_html/wp-content/plugins/u-design-core/framework/class-alpha-base.php(41): Alpha_Optimize_Stylesheets->__construct() #2 /home/lepiscin/domains/xxxxxxx/public_html/wp-content/themes/u-design/framework/admin/optimize-wizard/class-alpha-optimize-stylesheets.php(792): Alpha_Base::get_instance() #3 /home/lepiscin/domains/xxxxxxx/public_html/wp-content/themes/u-design/framework/init.php(131): require_once(’/home/lepiscin/...’) #4 /home/lepiscin/domains/xxxxxxx/public_html/wp-content/themes/u-design/functions.php(60): require_once(’/home/lepiscin/...’) #5 /home/lepiscin/domains/lepiscin in /home/lepiscin/domains/xxxxxxx/public_html/wp-content/themes/u-design/inc/admin/customizer/dynamic/dynamic_vars.php on line 215 Il y a eu une erreur critique sur ce site.
Hello @tonioc75,
Please contact us through our support system and share your site credentials. This will help us investigate and resolve the issue as quickly as possible.
Regards Andon-Design.
I’m having a problem when trying to insert any block from “UDesign Studio.” I get an alert saying: “Security issue found! Please try again later.”
How can this be resolved?
I’ve already resolved it. It was just a matter of re-entering the purchase code since I migrated the folder from a test environment to a production environment.
However, I have Elementor version 3.28.4. If I try to update Elementor, the editor automatically stops working and displays an editor error.
Hello @zionet,
Sorry for the inconvenience caused. We are aware of this issue with the latest update of Elementor. We have already reported this to our development team, who will investigate and resolve the problem in the next theme update. In the meantime, you can continue using the previous version of Elementor, which is functioning properly.
Please navigate to the Elementor >> Tools >> Version Control >> Select the 3.28.3 and click reinstall.
Regards Andon-Design.
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