5418 comments found.
Why are the plugins not updated? I just downloaded the theme again and the included plugins are still the ones bundled with 4.9.2.
Hello @mpgjunky,
The required plugins that come bundled with the theme have already been updated to their latest supported versions. If you’re referring to a specific plugin that still shows an older version, could you please let us know which one you’re seeing? You mentioned version 4.9.2—if you can confirm which plugin that relates to (and feel free to refer to the image: https://ibb.co/tPPyWVR7 ) we’ll be happy to look into it for you.
Regards Andon-Design.
I cant get the mobile menu show in the Arabic language, its showing only english, I am using Polylang, and also in the arabic site, the menus is showing on the left side, off the page. What am I missing or needs to be checked?
(I dont have the development website online, its locally on my workstation.)
Hello @BayanInv,
Can you please contact us through our support forum so I will check and solve the issue directly on your site.
Regards Andon-Design.
Hello, I would like to install the theme on my development site to copy certain blocks from other demos to my live website. Could you please advise on how to properly activate the license key on both the development and production environments?
Thank you for your assistance
Hello @Raied-AlHaj,
Please try to activate the theme on the staging site, I am sure you will not find the issue to activate the theme.
Regards Andon-Design.
thank you, how to disable the popup ?
Hello @Raied-AlHaj,
In order to disable Popup from your Site, you need to navigate to Dashboard > U-Design > Layout Builder > Global Layout and click General Settings. In General settings, you can disable Popup.
Regards Andon-Design.
It means it’s not compatible, and the import is messy. I’ve often purchased licenses before, but this theme has been problematic during import (it doesn’t match the demo and is messy). I’ve tried two methods. RETURN MY MONEY. And many more, for example, according to all of them, it doesn’t match. Don’t Cheat
Hello @erpedia,
Can you please share the WP admin login details of your site through our support forum and tell us which demo do you want to import, we will do it for you and set the exact demo on your site.
Regards Andon-Design.
I asked questions before purchasing, and if there were no bugs, I would have purchased it because my website already had traffic and was running Google Ads. It turned out that after purchasing, there were many bugs. Editing the font size didn’t work, and the demo wasn’t available in Usestudio or Elements either. If I had continued using your theme and waited for you to reply to the ticket, how much would I have lost just because of this theme and waiting for you to help?
Please don’t make things worse. What you’re offering is not appropriate.
Hello @erpedia,
Please share your all issues details through our support forum so we will solve all the issues on your site one by one and make your site workable for you.
We are always here for your help and support.
Regards Andon-Design.
Please author immediately confirm the refund because there are many bugs and demo items are not in udesign studio, I thought there were many 1 star because you have fixed the bugs but it turns out there is no improvement at all.
Hello @erpedia,
Why do you want a refund? Could you please explain in detail, and please write a reply via my email: udesignaizaz@gmail.com so that we can discuss there further?
Also, you did not mention any bugs.
Regards Andon-Design.
Tidak ada email. Dan sidah saya jelaskan berantakan saat import, dan library nya tidak sesuai degan demo, misal table harga,
Hello @erpedia,
If you want to import the demo, then you can easily import it by following the instructions here: https://d-themes.com/wordpress/udesign/documentation/2022/02/13/install-demo/Also, we have not added all the demo pages and all the sections in the U-design Studio. We have given some sections in the U-design studio so this is not a bug.
Regards Andon-Design.
Berati tidak sesuai, dan import pun berantakan, sebelum nya saya sering membeli licence dan cuma thema ini saat import berkendala ( tidak sesuai dengan demo dan berantakan ) saya sudah mencoba 2 metode, KEMBALIKAN UANG SAYA
Dan bayak lagi misal according semua tidak sesuai,,
Jangan Menipu
Hello @erpedia,
Can you please share the WP admin login details of your site through our support forum and tell us which demo do you want to import, we will do it for you and set the exact demo on your site.
Regards Andon-Design.
I asked questions before purchasing, and if there were no bugs, I would have purchased it because my website already had traffic and was running Google Ads. It turned out that after purchasing, there were many bugs. Editing the font size didn’t work, and the demo wasn’t available in Usestudio or Elements either. If I had continued using your theme and waited for you to reply to the ticket, how much would I have lost just because of this theme and waiting for you to help?
Please don’t make things worse. What you’re offering is not appropriate.
Hello @erpedia,
Please share your all issues details through our support forum so we will solve all the issues on your site one by one and make your site workable for you.
We are always here for your help and support.
Regards Andon-Design.
Hi Wanted to inform you that, your theme’s favicon is overriding the site’s favicon on “Firefox”. We had to forcefully disable the “shortcut icon” link rel using a function.
If you could look into that, that would be great.
Hello @websitedesignkingston,
Can you please contact us through our support forum so I will check and solve the issue directly on your site.
Regards Andon-Design.
awal membeli di luar espetasi, demo tidak sesuai dan berantakan saat di import. 1000% Kecewa Web akhir nya tidak bisa langsung di gunakan
Hello @erpedia,
Can you please contact us through our support forum so I will check and solve the issue directly on your site.
Regards Andon-Design.
tolong kembalikan uang saya, saya cek rewie tenyata dari dulu berkendala bug,
Hello @erpedia,
There are no issues with the demo import process. After the import, the site is functioning properly for all users. If some users experience difficulties, it is typically due to factors such as HTTPS protocols not being configured, outdated PHP versions, or server memory not meeting the minimum requirements specified by the theme.
Without thoroughly debugging your specific site, it is challenging to provide an accurate solution.
Please note that once the template has been downloaded, processing a refund can be difficult. However, our support team is always available to assist you with any issues you may encounter. For more information, you may refer to Envato’s refund policy here: https://themeforest.net/page/customer_refund_policy?srsltid=AfmBOoqbg50bHzYUepq7oPW8RVlApgX2VsuXSLiQq3srhTaxP5HT2ngaRegards Andon-Design.
Sebelum ym nya saya bilang sata membeli jika tidak ada bug. Jika anda menolak pengembalian saya akan bintang 1, dan ternyata banyak bintang 1 dan komentar bug dan sampai saat ini belum di perbaiki
Hello @erpedia,
Sorry, but there is no bug in the theme. Also, you can not blackmail us to give bad review just only to get the refund without any bug or reason.
If you will tell us or just send the video of the bug in the theme, then we will refund you.
Regards Andon-Design.
anda sudah saya berikan bukti , jagan menjadi pecundang dan penipu
Hello @erpedia,
Why do you want a refund? Could you please explain in detail, and please write a reply via my email: udesignaizaz@gmail.com so that we can discuss there further?
Also, you did not mention any bugs.
Regards Andon-Design.
Good morning, when I add the “product title” to a WooCommerce expanded product, the product name always remains the same across all products (I do this as a single product). Is this a theme error, or am I doing something wrong?
Hello @dwvisual,
Can you please contact us through our support forum so I will check and solve the issue directly on your site.
Regards Andon-Design.
ok
Hello @dwvisual,
Thanks!
Regards Andon-Design.
sejujur nya saya ingin membeli thema ini, tetapi saya lihat ulasan dan komentar banayk bug stelah instalasi atau penerapan thema, yang dimana web saya sudah aktif dan ingin menggunakan template secara langsung, yang saya kuatirkan adalah setelah pembelian web saya tidak harus maintenance untuk menunggu balasan tiket, kecuali bisa menggunakan ofline dan di bantu setelah jadi baru saya pindah ke hosting
Hello @erpedia,
Thank you for your message! We understand your concerns. U-design is easy to set up, and we provide detailed documentation to guide you through it. https://d-themes.com/wordpress/udesign/documentation/If you encounter any issues, our support team is here to assist via tickets, and we respond quickly.
If you need help, we’re happy to support you throughout the process!
Let us know if you have any other questions.
Regards Andon-Design.
Apa bisa di instal di sub jika ada bug di perbaiki dan kemudian reset key instal ke domain utama, karena jika ada bug saya instal di offline anda tidak bisa, kenapa saya kuatir, karena banyak komentar dan pertanyaan dari kendala setalah import,
Pertanyaan terakhir “46+Pre-Built Demos 46+ demos are pre-built. Save time by single-clicking any demo and build your website even more appealing in order to draw a large number of people and boost revenue.” Anda menggunakan plugin apa?
Hello @erpedia,
Thanks for your questions!
Subdomain Installation: Yes, you can install the theme on a subdomain first, test it, and then transfer it to your main domain. The key can be reset for the new domain, and we can assist you if needed.
Pre-Built Demos: The pre-built demos use a custom import feature, which doesn’t require extra plugins, though it uses Elementor. It’s designed for ease of use with full documentation. https://d-themes.com/wordpress/udesign/documentation/Regards Andon-Design.
Hello @erpedia,
Yes, these are the pre-built demos available with our theme. You can import any of them and change the content after importing.
Refer to the link please: https://d-themes.com/wordpress/udesign/documentation/2022/02/13/install-demo/
Regards Andon-Design.
yang saya tanyakan untuk membuat portofolio seperti halaman pada gambar diatas bagaimana
Hello @erpedia,
Can you please contact us through our support forum so I can check and guide you directly on your site?
Regards Andon-Design.
My support has expired, but I need to deregister my theme purchase code from an old site so that I can use it again. I’ve already sent an email regarding this, but I’m also reaching out here as I need this resolved as soon as possible.
Hello @shash-design,
I have reset your theme purchase code, now you can use the same purchase code for the new site to activate the theme again.
Regards Andon-Design.
Hello Support,
It seems impossible to install the new updates. Every time I try, my website gets a critical error and I have to upload a backup. I find it very hard and unclear how to install the updates. I do not have support anymore, but it would be appreciated to receive step-by-step instructions on how to install the new version (I still paid $60 for this theme). I think the issue is connected to Elementor, but I am not sure.
It worked once but I lost all the content of my website.. So I uploaded a backup again.
Help would be greatly appreciated. Regards, Charles
Hello @ChazzerD,
Apologies for the inconvenience. Please ensure that all core and additional plugins are up to date. You can refer to the following documentation for guidance on updating your theme: https://d-themes.com/wordpress/udesign/documentation/?post_type=&s=update
Regards Andon-Design.
Thanks for the reply, I tried but still makes the website crash when I try to update the other plugins. It keeps saying ‘already_used’ when i try to update the UDesign Core.
Thanks for the help, I don’t get what I am doing wrong.
Charles
Hello @ChazzerD,
To resolve this issue, please follow these steps:
Un-register the theme from the Dashboard.
Re-activate the theme using the same license code.
After reactivation, try updating the theme and core plugin again.
This should resolve the problem. Let me know if you need any further assistance!
Regards Andon-Design.
Hello, thanks for the reply and solutions. It does work, the theme and plugins update correctly. But the website crashes when I update the other plugins such as Elementor. It says it is 100% compatible with Elementor but does not seem to be. What can I do?
Regards, Charles
Hello @ChazzerD,
Can you please contact us through our support forum so I will check and solve the issue directly on your site.
Regards Andon-Design.
I need to make Arabic home page, with different header and footer. I cannot duplicate nor copy neither create a “Home Page Layout”. How can I create a new “Home Page Layout 2” for arabic home age with different header and footer?
Hello @BayanInv,
Do you want to create the site into Multi Langauges? Also, please tell me which plugin you are using for the Multiple languages translation?
Regards Andon-Design.
I am using Polylang, I am not using translation (no auto translation), I will be translating or creating Arabic Pages, for the English.
Hello @BayanInv,
Can you please contact us through our support forum so I will check and solve the issue directly on your site. Without checking the Polylang settings I am not able to give you the exact and accurate solution to your issue.
Regards Andon-Design.
Hello, after update al icons was lost, as you can see here : https://aktaios.gr/services/building-construction/ all icons and in breadcumps are missing how can I silve that ?
Hello @leveltgp,
Sorry, I just checked your site, and the icons are displaying correctly. Please refer to the image: https://ibb.co/N8xqjHS Could you check again and let me know?
Regards Andon-Design.
Hello, My support expired some time ago, but due to my father’s health problems and his death, I really didn’t have time to focus on projects. I have one simple question, is there a way to alter the design of the Privacy Bar which appears at the bottom of the pages or delete it? I changed the link and text. I don’t mean that. I need to change the design. Thank you for your understanding.
Hello @sahinozyurek,
First of all, I’m truly sorry to hear about your father’s passing. Regarding your question about the Privacy Bar — while it’s not possible to modify the HTML structure directly, you can change its appearance through the Theme Options or by using custom CSS. This allows you to adjust elements like colors, spacing, fonts, and other visual aspects to better match your design preferences. If you need any help identifying the CSS selectors or getting started with the customizations, feel free to let me know — I’m happy to assist.
Regards Andon-Design.
Many thanks, Help with identifying the CSS selectors and where to put it (header, footer etc) will be enough as a great assist. Thank you
Hello @sahinozyurek,
Please inspect the element, and you will see the CSS selectors and classes associated with it. You can use these classes to add CSS properties according to your needs.
Refer to the image: https://ibb.co/RxtG4nZ.
Once you’ve created your code, you can add it in U-Design by navigating to Theme Options, then Custom CSS and JS. Add your code in the CSS section and save the settings.
Regards Andon-Design.
The image link does not work. But I understand the logic. Many thanks
Hello @sahinozyurek,
You’re welcome! Sorry about the image link not working, but glad the logic makes sense. If you need any help implementing or testing the idea, feel free to reach out!
Regards Andon-Design.
How can I have Language Switcher without dropdown, as Button (Animated). Also its not changing the language, as I have is Arabic andI am using Polylang
Hello @BayanInv,
Can you please share the login details of your site through our support forum so I will check on your site directly and give you a possible solution.
Regards Andon-Design.
Hi, i want to change icon (Udesign Icon) in member type to icon whatsapp. (please see attachment)
But the icon disappeared, and the WhatsApp icon didn’t appear. Previously, the sidebar on the right side was a Facebook icon (a-icon-facebook), and the Facebook icon appeared. But when I changed it to WhatsApp, it didn’t work. Why is this happening, and what’s the solution?
please respons my ticket with ID : #60367
Thank you
Hello @rusdii23,
We have already responded to your support ticket #60360. Please check our response there and reply directly to the ticket. Thank you!
Regards Andon-Design.
Su sistema de tickets no funciona y tarda mucho en responder. No me deja validar mi correo.
Mi sitio web tiene problema al traducir “Description” en la ficha de producto de woocommerce.
Además, en los productos muestra el nombre de otro producto y no he logrado solucionarlo.
Hello @kta_rodrigo,
We apologize for the inconvenience. Both of your issues have been resolved, and we’ve responded to your tickets. Please check our replies and get back to us accordingly. Thank you again for your patience and understanding.
Regards Andon-Design.
Seguimos con problemas y no responden. No funciona su plantilla y a todo nos dicen que desactivemos los plugins de terceros y aun asi sigue con problemas. Muy mala experiencia.
NO FUNCIONA
Por qué desapareció la calificación baja que puse a este tema? No son transparentes, solo dejan las buenas calificaciones.
Hello @kta_rodrigo,
We apologize for the inconvenience. We have already replied to you about this issue. The two tickets #60188 and #60271 have been replied to, and we are waiting for your response.
Regards Andon-Design.
Hello, could you tell me how to translate/change the title of the description on a product card in WooCommerce? If we enter text in “Product Description” in the product, but on the product page the title is Description. The problem is that the languages on the site may be different from english, but it is unclear where this can be changed.
There is also a second question. On the “My Account” page, in addition to the standard menu, there is also a dashboard with tiles that duplicates the menu:
Orders Downloads Addresses Account details Wishlist Logout
How can I hide them? Because this is duplicate information, and they are not translated into other languages anywhere.
Regarding the second question, I resolved it as follows: .woocommerce-MyAccount-content .icon-boxes-wrapper { display: none !important; }
I solved the first question too) But a new question has arisen, as in this thread: how do I change the width of the side menu? It is currently 435 pixels wide. How do I make it 250 pixels wide, for example? https://d-themes.com/wordpress/udesign/dentist/
If I enter the following code in the CSS header: .custom-header .sticky-content { width: 250px !important; min-width: 250px !important; }
then it decreases in width, but the content to the right of the menu does not fit the new menu width. There is a gap between them. How can I fix this? Or is there a normal way to change the menu width?
Hello @lockki,
Can you please share the login details of your site through our support forum so I will check on your site directly and give you a possible solution.
Regards Andon-Design.
Hello,
I’ve switched to a different theme but it still shows traces of the udesign theme, is there an easy way to delete the theme including all the traces? (database tables etc)
Thanks.
Hello @jwvb,
1. Delete the Theme via WordPress Admin Go to Appearance > Themes.
Click Theme Details on uDesign and click Delete.
2. Clean Database Entries Use a plugin like WP-Optimize or Advanced Database Cleaner to remove leftover theme options.
Alternatively, search for any udesign_ entries in phpMyAdmin and delete them.
3. Remove Files via FTP Delete the uDesign folder in wp-content/themes/.
Check wp-content/uploads/ for any uDesign-related files and delete them.
4. Clear Caches Clear caches from any caching plugins and browser/CDN caches.
5. Check for Leftover Widgets & Shortcodes Go to Appearance > Widgets and remove Udesign widgets.
Remove any Udesign-related shortcodes from your content.
Regards Andon-Design.
My website is using old hph/wordpress/mysql, I indent to use bitnami wordpress VM and customize my website to the new design looks. Can I use the same License on the other development server and install the theme and work on it, with the production website still using the license? So License will be used with two wordpress websites.
Hello @BayanInv,
Yes, you can use the same license for the 2 sites when one site is the production r staging site and the other will be the live site.
I have reset the theme license for you, now you can use the same license code for both sites to activate the theme again.
Regards Andon-Design.
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