26636 comments found.
There is a huge malware problem with the theme.
Ive been using wpbakery since 2019 on one of my client websites.
They keep injecting malware virus.
It starts with a folder being created called ‘notification-center-master’.
I reinstalled the entire theme and plugins and yet they still get in.
Theme needs to be patched asap! Matter of emergency.
They also create a Google Search Console file and verify property.
Every time i clean the website they keep coming back in 2 hours.
Theme has huge security flaw.
I left it for 24 hours and some pages are getting scripted injected where pages redirect to an adult website.
This malware infection is nasty….
Please patch it asap otherwise i have to rebuild the entire site using another theme.
Here is the screenshot. This is how it starts. 2 hours after fresh install it keeps coming back. Your theme has a massive security flaw right now.
https://ibb.co/pBQ3WhhFRunning version: Bridge 30.8.8.4
Hello,
Please understand that we are not developers of WPBakery page builder, however, the latest version of the plugin is included with the theme. If you haven’t updated it you can do it in Appearance > Install Plugins.
We also recommend trying suggestions from this article How To Protect Your Site From Viruses And Malware.
If there is anything regarding theme you need assistance with, please submit a ticket at our Help Center, and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The support website doesn’t seem to work properly. I can’t sign in to make a support ticket. I wanted to ask if the latest versions of bridge are ready for the european accessibility act. In my current websites there are certain things in Bridge that prevents me from meeting the EAA standards such as titles for button elements and the back to top button not having text in it or a title so it fails.
Hello,
The theme meets EAA standards to a certain point, however, we do recommend using some 3rd party plugin for accessibility optimization in order to meet all use cases.
If you are getting the “Working” message when you try to login to your account, please try suggestions below:
1. Clear your browser cache so old session is deleted from the browser and try accessing login page again.
2. Access login page from a different browser (where no browser extensions are installed).
3. Reset the password and try logging in with a new password.
Let us know if you managed to login or you need further assistance. We can also send you the password reset link.
You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello we meet this message : Code is already registered for other domain
then we try to sign-up on your ticket system to ask about this isse… but the web site just saiy “working” and nothing happend we waiting for more then 2 hour.. Best regards
Hello,
We deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
oh thank you… for the both keys ? we buyed 2 license
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thank you
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This is a prepurchase question
Can I be able to import other demo elements? for example I imported this: https://bridge498.qodeinteractive.com/Can I be able to add from a library and import an slider from other demo?
Like import from the library of items it already has the theme?
Like in this theme you see the hub collection: https://preview.themeforest.net/item/hub-responsive-multipurpose-wordpress-theme/full_screen_preview/31569152Hello,
Only whole demos can be imported. There is no option to import demo and then just individual pages or sections unfortunately. Only sliders (created using Slider Revolution) can be imported separately regardless of the demo.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have bought this theme with Revolution Slider but i can’t update the plugin anymore, bc: There is a new version (6.7.37) of Slider Revolution available. To update directly register your license key now or purchase a new license key to access all premium features.
Why is this licence ending?
Hello,
Bundled plugins are updated with the theme and a new update should be available soon. You can find theme changelog in this link.
In case you need immediate update of any bundled plugin you can also contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
OK, i sent an email
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Hi, I’m looking for a SPA theme for my new project. Would you mind I ask your theme layouts are based on the new Elementor Flexbox or the traditional Sections and Columns? Look forward to hearing from you, thank you.
Hello,
Thank you for taking interest.
This will depend based on when the Elementor demo was added to the theme. The ones added after Flexbox Container feature was added to Elementor will be using containers. Older ones are using sections.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. Hi. Is there a way, to create a carousel with a specific woocommerce category? There is a lot uf stuff, but cant find something like this in your theme. Thank you for your help.
Hi,
There is no product slider element unfortunately. If you are using Elementor as page builder, then you can use Product Slider element by Qi Addons for Elementor plugin.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, Can You revoke my License please. Thank you
Hello,
We deregistered the purchase code for you. You should be able to register the theme now.
You also have an option deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
After an update, the headings of the respective portfolio pages on every other page are shifted to the left instead of in the center. I can fix this by opening each page in the dashboard, clicking in a text area, and then “publishing.” With 53 pages, that’s a lot of work. Why is this? The pages are all formatted the same. But every other page is displayed incorrectly. The selected font also appears different. This has happened before, after an update. I don’t want to check and correct all 53 pages every time. What can I do please?
Hello,
Have you saved options after the update? When theme and plugins are updated, one last necessary step is to navigate to Qode Options > General and click on ‘Save Changes’ button in order to generate a dynamic CSS file.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Yes, of course. I do this after every update, simply because my header looks different after each update.
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Update for Revolution Slider since there is a vulnerability?
Hello,
The theme will be updated soon, but in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I plan to start building my site with one of your demos. Can I then import individual sections and blocks from your other different demos onto my pages?
I just want to confirm this “mix-and-match” functionality is possible.
Thank you.
Hello,
Thank you for taking interest.
The import is just for whole demos. There isn’t an option to import just individual pages or sections from other demos. To add section from another demo you would need to install the theme on a localhost and import new demo there. Then, For WPBakery demos you can combine demos as explained here. For Elementor demos you can save sections or pages as templates then export them from localhost and import to your other installation.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I am using the Bridge theme on several of my websites together with Elementor. Most of my site is built with the Bridge Title Area enabled, so I need to keep it for consistency
Here is the issue I am facing:
When using the Default template, the Bridge Title Area is displayed correctly, but Elementor containers are restricted to the theme’s max width (~1400px).
When switching the page layout to Elementor Full Width, the containers stretch across the screen, but the Bridge Title Area disappears.
Elementor Support has confirmed that this behavior is linked to how Bridge integrates with Elementor templates. They suggested checking for a theme setting or filter that would allow Elementor’s full-width layout while still keeping the Bridge Title Area visible.
Could you please confirm if there is a known setting or workaround for this issue? If not, is there a recommended way to achieve both full-width containers and the Title Area at the same time?
Thank you very much for your help!
Hello,
Please use Full Width template by the theme shown in screenshot in order to use templates by the theme (like Title Area).Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello where can search icon in mobile header activated ? As seen it here in documents : https://bridge.qodeinteractive.com/wp-content/uploads/2015/10/6-2-4-2-docs-2.png
Hello,
The search icon is hidden on mobile by default. For it to be displayed you can use custom css below:
@media only screen and (max-width: 1000px) {
.side_menu_button>a.search_button {
display: inline-block !important;
}
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. Thank you for your last answer and I would like to ask you additional questions.
I’m trying to import the entire site of the link below as it is, but the header and footer are not being applied as they were.
https://bridge498.qodeinteractive.com/How can I import the same as the sample site including the menu effect?
Currently, importing the demo site with the following conditions does not change the header and footer at all. How can I import the demo site as it is?
Import Type : AllImport Attachments : Yes
Following plugins should be installed and activated before demo import:
Elementor – Activated
Revolution Slider – Activated
Contact Form 7 – Activated
QI Addons for Elementor – Activated
QI Blocks – Activated
Hello,
Are you importing the demo on a clean installation of WordPress? If already imported some demo and you are planning to import another one, it is good practice to first clear your existing demo by resetting the database.
Once you import demo you should navigate to Qode Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.
When importing Elementor demos we recommend following steps covered in this tutorial: How to Import Demos Made with Elementor in Bridge.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I have purchased multiple licenses for the Bridge theme. Some of the websites where the licenses were activated no longer exist, but the licenses still appear as active. Since I can’t deregister them from the old websites, could you please reset or release those licenses so I can use them on new projects?
Thank you for your help.
Hello,
You have an option deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase codes in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, Solved, thanks!
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Is there an efficient way to make the theme customizable entirely with Elementor? What’s the point of making a theme elementor friendly if then, for example, i won’t be able to change font style, size, decoration and the like for different text html elements without having to set them in Qode Options…Elementor is way more intuitive, fast and “per-container” based… Elementor should have precedence over Qode Options because it’s not convenient to set a static color for H2s or H3s or Ps if I need them styled differntly in different pages…If i set those in Elementor it doesn’t change, sign that the Qode Options are set to be more specific than Elementor
Hello,
We understand that this is your preference, however, when the theme was created Elementor didn’t exist yet so it was developed to use options by the theme. Also, the theme is developed to be compatible with three page builders: WPBakery page builder, Elementor and Block Editor. This is why the global options need to in the theme so they could be available no matter the page builder users chooses to use.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have another issue with another instance of bridge but I can’t open a ticket even though I paid for support it says it expired. I’m having an issue with Revslider plugin, we’re on the last version and when active is not possible to edit anything, giving a critical wordpress error. I have the debug log but can’t send it through support.
Hello,
Sometimes support extension takes a bit more time to be processed. We located a ticket created with your account (#301474). If you need further assistance please continue the conversation in this ticket or open a new one.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I do need further assistance. It seems like it has to do with the purchase code (which is good and active) I can open tickets with one purchase code but no other
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I opened a ticket but I’m trying here as well in case it’s faster since this is urgent. I’m reinstalling a website using the same purchase code, on the same domain/directory but with a new database. As we’re rebranding our site, this is currently a dev environment.
The issue is that I can’t register the theme. I already tried deregistering, but it still gets stuck on “Please Wait” when I enter the purchase code and email. How can I continue?
I fixed it
Hello,
We are glad to hear that you’ve managed to resolve this in the meantime. There is an option deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
This is my second time posting here and my second attempt to use this theme on a new project. Unfortunately, I’m facing the same error regardless of what I try. Every time I attempt to import the demo content, the process stops at 98% and displays the message: “Something went wrong. Please contact support.”
I purchased this theme, have already lost several hours troubleshooting, and still haven’t been able to use it. I would greatly appreciate your urgent assistance in resolving this issue.
Hello,
If the import reaches 98% and stops, this usually means that everything is imported except sliders, however, they can be imported manually. See one-click import → Bonus tips.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It’s not just the slider — the entire design is broken. I’ve already read the documentation, and unfortunately, this isn’t my first attempt.
After writing a detailed message explaining everything, I receive the message in the TICKET section: “Support for ‘Bridge – Creative Elementor and WooCommerce WordPress Theme’ has expired.”
It feels like we’re not making any progress. Is there any way you could still assist me? I would really prefer to resolve this issue rather than leave a negative review. After all i have purchased the THEME and i would like to use it.
Hi,
We would appreciate if you could extend your support. Both the theme and demo import is working correctly on our installation. Our support can import demo for you, however, we kindly need to ask you to extend your support. You can find more info regarding support expiration and option to extend it in this article.
Note that using ratings to force authors to provide support when customer’s support has expired is against Envato Market rating policy.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I understand your point regarding support expiration. However, my concern is that the demo import and basic theme functionality should work out of the box, without requiring active support. Since I’ve been unable to get the demo import working and it’s not the first time despite following the documentation, this feels more like a product issue than a support question.
I would sincerely appreciate if you could help me resolve this, even without an extended support package, as I haven’t yet been able to properly use the theme I purchased. If we can get this sorted, I’d be happy to consider extending support for future needs.
Thank you for your understanding.
Bridge theme already passed Envato Market quality check and the demo import is working correctly. We will link below detailed tutorials on how to import demos (both one-click and XML demo import methods):
How to Import Demos Made with Elementor in Bridge
How to Import Bridge Demos Made with WPBakery
The XML import method is a lighter method (it doesn’t require as much server resources).
In case you further assistance we kindly need to ask you to extend your support.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’ve already gone through all of these steps — watched the videos, read the documentation, completed the troubleshooting, and configured the server parameters exactly as indicated in the docs. Altogether, I’ve spent several hours on this, and with 15 years of experience as a web designer, I’m confident I’ve covered the basics thoroughly. Still if the DEMO is not installed completely i will not be able to use the THEME.
This is not something we can reproduce on our end and we are not sure what you exactly mean by “demo is not installed completely”. In your original message you wrote that import reached 98%. This means that everything is imported except sliders and they can be imported manually which is covered in video tutorials.
We understand that you’ve purchased the theme in 2022. and you want to use it now however your support expired. Once again we kindly need to ask you to extend your support.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your response. As mentioned, the demo import does not complete and consistently gets stuck at 98%. This is a product functionality issue rather than a support matter.
Also, as I’ve already clarified, it’s not just about the sliders. The entire website design is broken due to the partial import of the demo, which makes the theme unusable.
I purchased the theme in good faith, and while some time has passed, I believe that core functionality such as demo import should work regardless of whether support is currently active.
If we can resolve this issue, I’ll be glad to consider extending support for future projects. However, I don’t see the value in paying an additional $50 on top of what I’ve already spent if the theme cannot perform its basic functions.
Thank you for your understanding.
As we already mentioned several times before Bridge theme passed quality check by Envato Market and it is used on more than 200.000+ websites. The theme and demo import are both working correctly.
You say that you followed all of the steps from the video tutorials we linked. Please add screenshots of the errors you mention you’re experiencing here (both for one-click and XML demo import) so we can review. The video recording of you performing one-click and XML demo import would also be helpful so we can tell you what you can try. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I will get back to you tomorrow. Thank you.
This website crashes if the theme is activated. https://sarenosolutions.com/jikfi/ If using other themes – works; disabling all plugins – same crash issue.
Hello,
We couldn’t reproduce this on our installation. Is this a clean installation of WordPress or you’re trying to install the theme on a site with existing content which was made with some other theme? We always recommend installing the theme and importing the demo on a clean WordPress installation.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
