435 comments found.
Hi,
Please don’t worry, we’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Thank you!
Hi team
I’m using your theme on a bilingual website with Polylang. I’ve created separate FR and EN footers using Elementor / Header Footer & Blocks.
The issue is that the theme’s global footer is displayed on all pages, so I cannot have different footers for each language.
Is there a way to disable the theme’s global footer or replace it so that my custom FR and EN footers can appear correctly?
Thank you for your guidance!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
hi doest this them support RTL ? are the layout and the elements ready?
Hi,
Sorry for delay reply. Our theme support RTL language.
Thank you for interest in our theme!
Hi This theme is exactly what i need!
Will this theme work in RTL layout?
Hi,
Our theme is compatible with RTL languages, but you need to build the RTL content for your website.
Thank you!
Hi, I have purchased the wordpress theme, but the style.css file is missing.
Hi,
Missing style sheet error when installing the theme A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix: https://help.market.envato.com/hc/en-us/articles/202821510
Thank you!
What is the booking plugin you use on the theme? is this sold within the theme price?
Hi,
The booking plugin compatible with the Mentor theme: https://codecanyon.net/item/quickcal-appointment-booking-calendar-for-wordpress/47981746
Our theme included the old Booked plugin. We’ll included the new Quickcal plugin in the theme package as soon as possible.
Thank you!
I am getting the following errors when using your theme:
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the mentor domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/flnit8khi2lw/public_html/my_domain.com/wp-includes/functions.php on line 6121
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hello,
I recently purchased the Mentor theme for WordPress and encountered an issue with the navigation menu.
When the page initially loads, all menus appear correctly in their positions.
However, when I navigate to another section (e.g., the Blog page), the menu items overlap and appear incorrectly.
I have tried clearing the cache and disabling plugins, but the issue persists. Could you please assist me in resolving this?
here is 2 screenshots with the problem. https://imgur.com/a/i2C2Z6yLooking forward to your support.
Best regards,
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hi! Suddenly on my website, all the page titles appeared.
I tried removing the title: - from the elementor page settings - with “remove title” plugin but it keeps showed all the titles.
Do you know hao to stop this? I cannot find this function in the “Customize” section.
I would appreciate if you could help me. Thank you All the best, Jessica
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
I am trying to fix my website. The team at GoDaddy sent me this message: “We have cross-checked the site and noticed that the booked and slider plugins are bundled with the theme. Therefore, we need to update the theme to ensure that these plugins are updated automatically. As mentioned, the theme was updated just a week ago, so we request contacting the Mentor theme development team regarding this issue.” I have been in touch with Chris from Envato, he said to contact you as the author. I appreciate your help. Sincerely. Nancy E.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
Goodmorning I have 2 question:
1 Where is the option to change the link for the “Top Icon Class/Text Button”? I can change the icon but I don’t find the way to change the link
2 Where can I find the list of the icons? Because I can find it
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you!
Goodmorning, I download the theme but it’s impossible to install it because there is an error. There is not style.css file. What do I do?
Sorry… I fix it…
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you!
I sent a message a week and a half ago and received not response. Will someone get back to me please?!
Hi,
Sorry for reply delay, our developer will be check and support for your problems as soon as possible.
Thank you!
I am having 2 issues with this theme: 1. It says that it is a responsive theme, however, the homepage is not responsive, there is no place for me to define what the Hero Image (which is developed on SliderRevolution) will show for mobile. 2. The theme opens with “Mentor” as a screen saver while the theme loads. I would like it to be my logo or something that is connected to my company – how do I go about changing that?
Video of the difficulties I have run into: https://www.loom.com/share/f5da6b56af8f41f4b8d594054a3a58de?sid=63bc64d2-6b78-41dd-a5b3-c5a5fe57c922Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you!
Hi there, I am trying to follow the video to change the logos and social media icons, the video shows an option called “Mentor Options” in the tool bar which also appears on the NavBar. I am not seeing this option.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
Hi,
I bought and installed mentor theme with Version 2.1.4. It included a license for WPBakery Page Builder. It runs fine on PHP 7.4.
I want to update to PHP 8.2, but the WPBakery Page Builder isnt compatible. To upgrade to a higher version of WPBakery Page Builder I seem to miss a license.
I tried upgrading to the newest version of mentor, 2.3.5. This however only offers Elementor to be installed, and there’s no migration path from wpbakery. Does the 2.3.5 version of the theme still support WPBakery, and if yes, is a licence included which works for me with PHP 8.2?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
I just bought the template but it turns out that Booked is discontinued, do you plan to include QuickCal? Or what alternative will they provide?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
We are still waiting for a solution to this, it has been 5 months and there is no response.
Hi,
Sorry for delay, We’ll try to provide new plugin as soon as possible.
Thank you!
Hi, do I get Quickcal for free since Booked is no longer available?
Regards Marcus
Sorry, we have not yet made the purchase of the Quickcal plugin version available for free inclusion in the theme. Thank you!
Hi, is Redux Plugin necessary, to run the Mentor Theme if I dont use Guttenberg?
Regards Marcus
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
What a theme ???? the documentation is soo bad, how can i import the demo, there’s no one click import ?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
In your so call support ticket i can’t even find the mentor theme.
Sorry, please submit a ticket again: https://oceanthemes.ticksy.com/submit/#100004704