6349 comments found.
Hello, I have noticed that on older smartphones and tablets, no keyboard appears when you go to the search function. According to my information, this seems to affect older Android models. The keyboard appears very briefly and then disappears again. Does anyone have any idea what might be causing this?
Hello,
Multiple possible reasons, including conflicts with third-party plugins, custom code, or browser extensions, could cause it. If you wish to investigate the issue, please create a ticket on the Support Portal.
Update: This bug also affects the latest Android system and was only noticed today after the last update was installed. According to the customer, it was still working perfectly yesterday. Perhaps this will help with the investigation?!
Please create a ticket at the Support Portal and share an example URL and the website credentials in a private reply inside that support ticket.
I did it. Thank you for support.
Hi. I’m trying to activate the theme on a development domain without SSL. During activation, it redirects to the domain with SSL. But that domain is redirecting to the hosting’s main page. So, basically, I can’t activate the theme. I never had this issue before on the same hosting. Is there anything I can do to redirect to http during activation instead of https?
Hello,
Unfortunately, we can’t replicate the issue in our testing environment. Please create a support ticket and share your website and FTP credentials in a private reply to this ticket so our techs can investigate.
There are problems with the latest Impreza and Gravity Forms. Something with the style sheet. Example: field Address, choose Country, and the select arrow will multiply and fill the whole field. Also, after updating the theme, other GF styles go a bit off. Tested on multiple sites after updating.
Hello,
Please use the contact form here to email us an example page URL and access to your site so we can investigate.
I cannot activate this theme. It says 502 bad gateway
Hello,
Sorry for the inconvenience. There was a server-side issue; it should now be working correctly. Please give it another try.
502 Bad Gateway on help.us-themes.com. Thank you to reopen access as soon as possible.
Hello,
Sorry for the inconvenience. There was a server-side issue; it should now be working correctly. Please give it another try.
Thanks and best regards.
Trying to login into the support portal https://help.us-themes.com/, bad gateway too.
Hello,
Sorry for the inconvenience. There was a server-side issue; it should now be working correctly. Please give it another try.
Hello
I am trying to updated Theme and Plugins coming within the Theme, but getting “Update failed: Download failed. Bad Gateway”.
Trying to login into the support portal https://help.us-themes.com/, bad gateway too.
Regards,
Simon
Hello,
Sorry for the inconvenience. There was a server-side issue; it should now be working correctly. Please give it another try.
Hello
Thanks, yes, it is working now.
Regards,
Simon
I cannot activate the theme, or go to your support page. It says bad gateway. Please fix.
Hello,
Sorry for the inconvenience. There was a server-side issue; it should now be working correctly. Please give it another try.
Hello The color change button in the Fashion Shop demo doesn’t work. It doesn’t change the color.
<input class=”screen-reader-text” type=”checkbox” name=”us-color-scheme-switch”>
Hello,
Unfortunately, I am unable to replicate the issue. If you refer to a copy of the demo site, please share a URL of an example page.
I haven’t made any changes since importing the demo.
This case needs more data to investigate its reason. Please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team can investigate. Thanks in advance!
I haven’t made any changes since importing the demo.
The Color Scheme Switch button in the header doesn’t work.
Please create a support ticket and provide your WP admin credentials via private reply
Hi, after the last update smooth scrolling stopped working. What could be the reason?
Hello,
I just checked, and it works on our demo site. Please check if the issue is due to caching.
This is what is written in the developer panel:
SmoothScroll.min.js?ver=3.21.0:1 [Intervention] Unable to preventDefault inside passive event listener due to target being treated as passive. See https://www.chromestatus.com/feature/6662647093133312 e @ SmoothScroll.min.js?ver=3.21.0:1
Not related to caching, checked.
please help me where to look for the problem. Thank you.
Please use the contact form here to email us the example page URL and your website credentials so we can take a look.
Sent all the info
hi, sir,
i wanna delete an row from a page. but i dont see the controls at corner right. i am using v 3.86.1
is it a bug design? https://prnt.sc/k9Ucpgk7Fvd9
Hello,
Try updating WPBakery to its latest available version.
it was WPBakery Page Builder 8.2… i have updated to 8.5, and is ok. thank you!
hello i wanna make a variation in product page like color shows with colors not dropdown and size checkbox
Hello,
Unfortunately, our theme doesn’t provide such a feature. You can search for third-party plugins developed for it.
this line is appearing on the top of the pages. Check the site here: https://www.tennesseepestcontrol.com/beta/
Can you please let me know what can be the issue?
Hello,
You can try disabling all plugins except Upsolution Core and check if the issue disappears. If it does, activate plugins one by one to determine which one causes the issue.
Additionally, it may be related to custom code. Check the Theme Options > Custom Code, or switch the Child theme to the main one (if you use it).
Thanks, it was in Custom code… Thanks for the prompt response.
When I search my published pages in the dashboard the search feature does not work and bring up one page I am looking for. If I search facelift, nothing happens even though I have a page for facelift. It also doesn’t work when I am trying to build a menu and have to search through the published pages. Is anyone else having this issue?
Hello,
This case needs more data to investigate its reason. Please create a ticket on the Support Portal and provide your WordPress admin credentials via a private reply so our support team can investigate. Thanks in advance!
Hello, please why in impreza theme there is not regular price and sale pricou shown on cart and checkout price? I tried this but not working
https://www.businessbloomer.com/woocommerce-display-regularsale-price-cart-table/seems like cart and checkout is using your template. Please add possibility. thanks
Hello,
This case requires additional data to investigate its cause. Please create a ticket on the Support Portal and provide your WordPress admin credentials via a private reply so our support team can investigate. Thanks in advance!
I cannot create ticket my support period is gone. this is general topic.
This plugin is not in the list of supported ones. If you’d like us to investigate a potential quick workaround, we’ll need access to your site to check.
You can use a contact form here to email us your website credentials and an example page URL so we can investigate further.
ok i have send message pelase respnd to my mail account i will share details there.
Hello Impreza team,
i want to remove space between row, that i bordered orange https://prnt.sc/GgiEJKEC4hHM
already tried input the padding but it crossed with grey https://prnt.sc/0GpPtC_5kJnpthank you
Hello,
This case requires additional data to investigate its cause. Please create a ticket on the Support Portal and provide your WordPress admin credentials via private reply so our support team can investigate. Thanks in advance!
Hello,
Do you know from where is the error line in error_log file, from public_thml?
PHP Warning: Undefined variable $icons_color in /home/xxxxxxx/public_html/wp-content/plugins/us-core/templates/elements/socials.php on line 19
( The error log file has 39904 lines with just this error… – from 20 may 2025 till 16 june 2025 )
Hello,
This is a complicated question. Please create a ticket on the Support Portal and provide your WordPress admin credentials via a private reply so our support team can investigate. Thanks in advance!
Hello Team,
Hope you’re doing well.
I’m reaching out on behalf of the MultiVendorX support team. We have a few queries related to your theme, and it would be greatly appreciated if you could share the contact email for your theme support team. This will help us connect with them directly and address the questions more efficiently.
Looking forward to your response.
Does your theme offer login to a Client Panel (Agency Dashboard, Project Management and CRM) after the client purchasing a service?
If this theme offers this tool, how can I view the Customer Dashboard demos?
Hello,
Unfortunately, there’s no Client Panel.
You can check the available features by creating a free Test Drive site with Impreza installed.
Hello. I think there is an error at colour settings.. I have tried to optimise, but not solved yet. On mobile, is the same result..
https://prnt.sc/_hCInyWdOSyGHello,
I just tested this setting, and it works correctly on my end. Please ensure you’re using the latest version of the theme and the Upsoluion Core plugin. Also, check if the relevant Row doesn’t have other colors specified via the Design settings of the Column, Row, or via custom CSS.
If you need further assistance, please create a ticket on the Support Portal, and our team will be glad to assist and guide you.
Hello, Since yesterday, it has been impossible to import demo content.
Hello,
I just checked, and it works correctly on my end. I assume there must be two possible reasons for the issue: 1) a temporary connection issue, which you can check by giving it another try. 2) your site is blocking requests coming from/to https://help.us-themes.com/ site. This might be due to security plugins or hosting-side settings. Please check the security plugin settings or contact your hosting provider regarding this issue.
