26857 comments found.
Tomorrow is the weekend, so I need your help to resolve this issue quickly. Please check your email as soon as possible.
Hi, We did our best to answer as many emails as possible! Thanks, Calin
Please reply to my email!
I wonder whose idea it was to remove WhatsApp, LinkedIn, Instagram, etc. addresses from the SOCIAL NETWORKS section and replace them with ridiculous social networks like Gettr and Koa.
Hi,
We haven’t removed any socials, we only added more over time. They should all be there, I checked on my end now and WhatsApp, LinkedIn and Instagram are available. If there is a problem on your website, please send us an email at contact@tagdiv.com and provide a link to the website and admin login, we will take a look.
Regards, Simion C.
I have a Flex Block 1 with Category Filter = All Categories, there I show 4 news. Next row I have the same a Flex Block 1 with Category Filter = All Categories, there I show 6 news, BUT the second Flex Block is showing the first 4 news that shows the first Flex Block, then 2 more (like duplicating the info). I will like the second Flex Block show news after the 5th news.. ex : the First Flex Block will show news 1, 2, 3 & 4… Then the second Flex Block will show news 5, 6, 7, 8, 9 & 10. knowing that a new news come, then the news No. 4 (on first block) will be moved the news No. 5 (on second block). How can I do that ?
Hi,
Please use the block offset option https://forum.tagdiv.com/offset-feature/ This is exactly what the option is for.
Regards, Simion C.
Yes… it works… thank you very much for your support
Hi, how can I unhide a row or column that has been hidden (tagdiv composer – row – css – display – hidden)? since it disappears from the composer there’s no way to select it and there’s no way to change the display setting back to show, I mean it’s hidden from the composer too. I only know it’s still there because the code is visible via wordpress editor, for example: [vc_row_inner tdc_css=”eyJh… ...[/vc_row_inner] but nothing on the composer. Thanks for your help
Hi,
Please use the option to see hidden elements in the composer https://prnt.sc/QfqtPlN5Xdke then the hidden elements will appear like so https://prnt.sc/joMLNTuMOOSH Please try it.
Regards, Simion C.
Hi Simion, I was sure it had to be something that simple. Thank you!
Hi, I am working on the migration on WP NewsPaper. Can I use the existing license for staging on same domain?
Hi,
Yes you can. The same key can be used on a main website and a staging website at the same time. In case there are any issues, please send us an email at contact@tagdiv.com and provide the license key and we will check.
Regards, Simion C.
I sent an email on Friday evening and have been waiting all weekend. Please check your email and help me resolve this issue ASAP!
Hi,
We are checking the email now and we will get back to you as soon as possible.
Regards, Simion C.
Hi I am interesting buying this theme and also additional licence is there any discount for the second licence
Hi,
There isn’t unfortunately. The only discounts on the themeforest website are during the black friday event, which should take place at the end of November. There used to be more events throughout the year, but that’s the only remaining one. We can only discount the price for everyone at once, during the black friday event.
Regards, Simion C.
Hi Simion,
Thanks a lot for getting back to me and explaining how the discounts work. I really appreciate the update I’ll keep an eye out for the Black Friday event later in November.
I will need 2 or 3 Licenses
Thanks again for your help and for taking the time to clarify this.
Best regards, Ayuub
Hi, does the Newspaper theme support the Ajax Load More plugin or any other infinite scroll plugin for loading all posts consecutively within the same page? I’m looking for a solution where all posts load continuously without pagination.
Hi,
The theme already has infinite loading for posts, if that is what you mean. It can be activated while editing the post template with the composer https://forum.tagdiv.com/infinite-loading-single-posts/ it can be seen in action on this demo for example https://demo.tagdiv.com/newspaper_magazine_pro/2020/06/03/td-post-what-makeup-to-wear-daily-no-matter-what-youve-got-planned/ When the current post ends the next post will be loaded. Please try it.
Regards, Simion C.
Helooo, how to get tutorial for use this theme?
Hi,
There is documentation here https://forum.tagdiv.com/newspaper-theme-documentation/ And there are a few video guides on our YouTube channel https://www.youtube.com/@tagdivThemes/videos And of course, if you purchase the theme you can always use our support forum or send us an email https://forum.tagdiv.com/newspaper-theme-support/ and will provide assistance.
Regards, Simion C.
Hi, Even after disabling the comments, I am getting spam comments in my Wordpress news site. Seems to be spam comments 1000s of. Is it possible to avoid this?
Hi,
So the comments are disabled globally in wordpress, and there are still spam comments being created on the website? That could happen, I believe there are bots that could keep creating comments despite disabling them.
You could try this plugin https://wordpress.org/plugins/disable-comments/ to see if it stops the bots.
Or if you want to reenable the comments but stop the spam, then you will need an antispam plugin, like this one https://wordpress.org/plugins/antispam-bee/ or a similar one
Regards, Simion C.
Where is the problem? Why can’t I install the prebuilt websites? It shows “An issue has been encountered while trying to validate your license key” See the Screenshot https://prnt.sc/3V0ei-0QbDnh
Hi,
We will have to investigate the problem. The causes can be an invalid theme activation, plugin conflicts, conflicts with security or firewall settings, etc. These are things that we cannot control from the theme. If something is blocking or interfering with the license key verification, then there will be such issues. We will check once you provide access to the website and try to find the cause of the problem.
Regards, Simion C.
Hi, is there a way to make the “featured video” auto-play on page load? Thank you!
Hi,
Yes there is. The option is here https://prnt.sc/FHa6CdXkyMZy The featured video will autoplay without sound, as most browsers won’t allow autoplay with sound. Please try it.
Regards, Simion C.
Great! thanks a lot Simion. Best regards
Hello,
I use Standard Pack Template for the single post template manually. Now, I use Cloud Library template for the single post template. I found one issue for all single post that used Standard Pack. When I use Cloud Library template globally, the post should be assign “From Panel Template” automatically.
Any idea to solve this issue because I see a message “There is a critical error” when I enter the post that used Standard Pack Template before?
Hi,
If the posts used the global setting https://prnt.sc/9a_GkhDlm6It then switching to a cloud post template is very easy, you just have to set the template globally https://prnt.sc/P_ruDr7m13Q7
But if you set standard templates per post, meaning like this https://prnt.sc/sxxnvcO8wzfR then the posts will always try to use that post template. They won’t switch to from panel just by deactivating the standard pack plugin if that is what you are doing, or by setting a cloud post template globally. Deactivating the standard pack plugin can have other purposes (like updates) so what would happen if all the post templates were reset.
In case I am misunderstanding what you mean please let me know.
Regards, Simion C.
I set standard templates per post, meaning like this https://prnt.sc/sxxnvcO8wzfR then the posts will always try to use that post template. So, I will set From Panel Template for each single post?
If you set templates per post, then the only way to change the template is to edit the post and change it or set it on the from panel option. We might add a setting to reset the post template for all the posts to the default from panel option, which will be useful in such cases. Maybe we can add it in time for the next theme update.
Regards, Simion C.
What php is the theme compatible with?
Hi,
We recommend using PHP version between 8 and 8.4 including. Any of these versions should work fine.
Regards, Simion C.
Hi tagDiv team,
I’ve encountered a conflict between the tagDiv Opt-In Builder plugin and Yoast SEO. The issue only occurs on a custom post type (movie) created by the MAS Videos plugin.
When editing a post of this type, the Yoast SEO meta box fails to save, and I see the following error in the browser console:
Code POST https://www.studioflicks.com/wp-admin/post.php?post=65623&action=edit&meta-box-loader=1&meta-box-loader-nonce=ca6c26a5a5&_locale=user 500 (Internal Server Error) This only happens when tagDiv Opt-In Builder is enabled. If I disable it, Yoast SEO works fine—even on the same CPT.
The issue does not occur on regular posts/pages
Could you please advise if there’s a way to exclude specific CPTs from tagDiv Opt-In Builder or if a compatibility fix is available?
Thank you for your help!
Hi,
We are aware of that issue, its fixed in the next theme update. It happens when updating/publishing custom post types, and the optin builder plugin is active.
A quick fix is to check in the theme panel in the CPT section and activate the locker for your custom post type, for example https://prnt.sc/J_jMRkGI3Lsl You don’t have to actually use the locker, just activate it for the respective post type and it should fix the problem. Please try it. We are very sorry for this inconvenience.
Regards, Simion C.
Great, the quick solution you provided has fixed this issue.
can i add 3 menus to the header ? one on top left and two under logo in the middle, one on the left and one on the right on same bar?
Hi,
You can add as many menus as you want. The headers are built with our page builder, the composer. It’s just a matter of creating the menus in wordpress and then adding them in the header with the composer https://prnt.sc/mnUjBD1sG5Ai Please let us know if you have more questions.
Regards, Simion C.
HI in the Youtube Video Playlist, the video which is having the title in Hindi, its coming as ??, how to resolve this?
Hi,
I think I’ve seen that issue before. Please check if the theme detects the mbstring PHP extension as active https://prnt.sc/tjgVjvVpMXqb If it’s not active, please activate it in cPanel. Or ask the hosting provider to enable it in case you don’t have a way to do it, they should be able to do it for you. Then the issue should be solved.
Regards, Simion C.
Hi, every cloud header that I’ve tried defaults as full width, and I need them to be boxed because my website has a boxed layout. The problem is that I can’t find anywhere to change them to boxed layout, no selector or other way on tagdiv composer or else. I haven’t been able to find information about how to do it either. Being something so basic I’m sure that there must be a simple way to do it, I was expecting for them to default as the website layout is, boxed. I’m trying the cloud headers on a draft page that is the exact copy of my homepage. Any info will be great, thank you.
Hi,
That is possible. We will take care of it, please send us an email at contact@tagdiv.com and provide a link to the website and admin login. We will make the header boxed to match the page content.
Regards, Simion C.
Hi, thanks for your reply Simion. So it’s not as simple as selecting a layout and you have to work directly on my website?, the point is that I want to try several headers (add, remove, change things on them) before deciding which one to use on a given category, maybe a different one for each category. Isn’t there a way for us to do it? I guess you are aware that no one would like to depend on that for something so simple. Even if I install all the headers available for you to “adapt” them to a boxed layout and then delete the ones I didn’t use, maybe later you’ll publish new ones and so on. Does the theme really lack of that function? I mean there’s a native boxed layout on the theme, full width is just an option not the only way to go.
Anyway, if it has to be resized and adapted via css, that I can do. So please just let me know if that’s the case. Thank you!
A header can be customized to look how you want, it’s just a matter of using the composer to adjust it. For example this demo is boxed https://demo.tagdiv.com/newspaper_magazine_pro/ The header is boxed because the header zone is set to have a maximum width like this on desktop https://prnt.sc/AniyF4vUEOna and like this on tablets https://prnt.sc/XXOq6reIydpR This same method can be applied to any header template. Maybe more minor adjustments to the contents of the header are needed. You could try setting the header that way. Import a boxed header like the magazine demo header to see how its built, as its already boxed https://prnt.sc/FDFAgeNdrSD6 I will also gladly help you with as many header templates as you need, it takes very little time to adjust them. Let me know at any time.
Regards, Simion C.
Hi Simion, I installed the boxed Newspaper Pro demo on my site since I first got the theme. Recently I wanted to adjust the logo size but it’s not possible directly using the Tagdiv Composer so I had to download a Cloud Header. I downloaded exactly the Newspaper Magazine Pro Cloud Header and it turned to be full width not boxed, then I found the Newspaper Pro Cloud header which is exactly the same as the demo I have but it turned to be full width too. That’s why I tried other cloud headers with no success. After your message I understood that there’s a bug or some kind of problem there (since at least those two cloud headers should be boxed as you mention) so I just went ahead and customize the demo´s header hardcoding it’s size and so in the composer plugin files. So it’s not clean and will need extra work for further customization but it’s working. Thanks as always Simion, your help has always been great, best regards!
I want to buy the theme but i want to ask, if is possible to add visa or any bank cards as payment method in the subscription plugin for unlock the user access to the content. Is that possible ?
Hi,
That is possible. We provide PayPal and Stripe as payment methods, and both of them support bank cards like Visa and Mastercard. In addition there is a bank transfer method. These are the 3 payment methods the subscription plugin has. Please let me know if you have more questions.
Regards, Simion C.
For Greek Banks the SEPA will apply, the client want to use Greek bank since he is located in Greece. Stripe and Paypal i am afraid they are not gona work.
Those are the only payment methods our subscription plugin provides unfortunately. A solution would be to use a different subscription/membership plugin, that has the required payment options. We are very sorry for the inconvenience.
Regards, Simion C.
