1237 comments found.
Problems with WP Bakery.
Suddenly I can´t edit pages made with WP Bakery. I get message that I have to purchase the Pro version and activate my theme (Extra theme), like this: Element is PRO element. Activate your theme to access all PRO features”. Why is it so? I built the page with no such problems? What does “Activate you theme” means? I have built the page with a child version of your theme, and your main theme is recently updated. How could I solve this?
Hi there,
You do not need to upgrapde any of those plugins, you have to just activate the Xtra Theme with purchase code that you got from themeforest.
https://xtratheme.com/docs/getting-started/how-to-activate-your-theme-with-a-license-code/Regards
Hi Support – I do have the demo of the book shop installed and i need to know how i can re-add the demo menu with the category widget as I erroneously deleted the default settings. (Add exact menu from the demo because I mistakenly deleted it)
How to remove the product countdown. I mean there is a ‘data-countdown’ on product thumbnails? It is added by the theme and waited for an option to disable it easily, but is this possible? (Btw, this “feature” should have been disabled by default).
Hi,
Please send your question via our profile page here: https://themeforest.net/user/codevz our technical team will help you to fix your issue.
Regards
hello there is a problem with the new update if i make the website language arabic some sections automatically shift to the right. if i switch it back to english it goes back to normal. even when i deleted and cleaned everything and fresh install wordpress it gives me the same issue as soon as i import the demo.
Hi,
Please deactivate the Codevz Plus plugin and delete it, and install it again from Xtra > Plugin Installation then clear your cache and check your website again.
Regards
YOU ARE SIMPLY THE BEST RTL AND LTR WORDPRESS THEME ON THEMEFOREST.NET everything is top quality. it worked!! thank you for being so fast. thank you for making such a beautiful theme.
Hi,
You are welcome
we will grateful if you write your review about our theme in download page by clicking on 5 stars icon.
Regards
The template is very excellent and wonderful, but an error has been appearing for a month and I cannot import any theme from the template. I tried many times and bought another template and the same problem, and I hope to solve it. Thank you.
Hi,
You can send your question via our profile page here: https://themeforest.net/user/codevz
Regards
Hello
how i can know on which domain license are active?
and how i can change it?
thanks
Hi,
You can send your purchase code via our profile page here: https://themeforest.net/user/codevz so we will check it for you.
Regards
i cant send my support finished
Hi,
You do not need support for sending email via our profile page here: https://themeforest.net/user/codevz
Regards
The counters only work on desktop. On smartphones and also on iPhones, only standing numbers are displayed.
Hi there,
From theme options > general > layout you can change mobile breakpoint to 1024 and have mobile menu on landscape or tablet too.
Regards
Hello dear CodeVZ team,
We have discovered a major bug that has been noticeable for quite some time.
You can see the error on your website https://codevz.com/ (in our case Chrome, but the problem also occurs in other browsers:
Go to the page on a smartphone. In landscape mode, the three-dot menu should appear before the mobile navigation switches (NOT the hamburger menu, but the desktop menu). When you click on this and want to select a navigation item in the drop-down menu, it is not clickable. The same applies to all normal menus with drop-down menus that are executed on touch devices. The problem occurs on all our pages with XTRA. Perhaps many users don’t notice it because they rarely use the desktop menu on tablets.
Best Regards Thomas
Hi,
You can send your question via our profile page here: https://themeforest.net/user/codevz
Regards
please check it by your self the free and pro Version have same problem https://www.youtube.com/watch?v=_bHQgtw7qlE
Hi,
You can send your question via our profile page here: https://themeforest.net/user/codevz
Regards
since codevz version 5, all presets are missing from WPBakery PageBuilder. When will they be switched on again?
Hello,
You can use the Templates instead of presets, we will add all presets to templates in the future update.
Regards
Today I installed the new Update. Under 5.2, it says: ‘650+ section templates from Demos to Elementor library’. Unfortunately, the Bakery page Builder has been ‘forgotten’?
Hi,
Our concentration is on Elementor, which is the most popular page builder with over 90% of users, so we will bring more templates to WPBakery in the future.
Regards
For the fourth day in a row, the problem persists. Note that I tried the free version and the paid version! I tried on more than one host, so I am sure that the problem is with you! Please solve it as soon as possible.
Hi,
Sorry for this issue, we did not receive any report from our users yet, please send your website URL and login credentials via our profile page here: https://themeforest.net/user/codevz so we will check it for you.
Regards
my support finish ,please try it by your self
Hi,
You can send your question via our profile page here: https://themeforest.net/user/codevz
Regards
Hello i got this error “Download failed, Please try again if you have the same problem, contact with theme support” before that it was work very good
Hi there,
It should be a temporary error, did you test it again? if you have issue again please send your issue via our profile page: https://themeforest.net/user/codevz
Regards
Up to this moment the problem still exists
Hi,
Sorry for this issue, we did not receive any report from our users yet, please send your website URL and login credentials via our profile page here: https://themeforest.net/user/codevz so we will check it for you.
Regards
hello I want to purchase multi domains license, do you have offer for me ?
Hello,
We do not have any multi domains license, you should buy a new license for each website separately.
Regards
Vor 2 Monaten hatten wir das gleiche Thema schon einmal, ebenso vor längerer Zeit: das Update des WP Bakery Page Builders. Siehe meinen Post von vor 2 Monaten. Das Einzige, was sich geändert hat, ist die Version: dieses Mal das Update von 8.5 auf 8.6.1. Auch jetzt wieder: bei anderen Themes, welche den WP Bakery integriert haben, ist das Update schon erledigt. Hat auch was mit Sicherheit zu tun. Ach, ich bin derjenige, der über 50 XTRA-Themes gekauft hat, bei denen allerdings schon der Support abgelaufen ist. Und nein, ich werde wegen dieser Nachricht an den Support KEINEN zusätzlichen Support kaufen. Deshalb meine Nachricht wieder an dieser Stelle.
Hi,
Please send your issue in English via our profile page here: https://themeforest.net/user/codevz
Regards
Carousel is broken and so is the post grid filters…When will this be fixed? Modules should be tested thoroughly before releasing updates. Envato give no option to download prior versions…
carousel filter not working in widget post grid(((
Hi,
You can send your question via our profile page here: https://themeforest.net/user/codevz
Regards
Looks like the latest update broke PROJECTS for me. When using the CAROUSEL element with images, the navigation / pagination arrows don’t show up (they do show up if used anywhere else other than projects).
It’s not a plugin conflict, nor a styling issue.
My client is using your theme one of the site. They want to create product page using subdomain? So, do I have to buy another license? Thanks.
Their main domain is used for banking portfolio and they would like to add sub domain for product page.
Please let me know
Hi,
No need the new license for subdomains and subfolders of a unique domain name.
Regards
Do you have an example of a portfolio on your demo site? Can’t seem to find one but see there is the option to have one. Would like to see the layout if possible.
Hi,
We have too many Portfolio demo website, you can filter the demos by potfoio and check the specific demos for Portfolio purpose.
For example: https://xtratheme.com/elementor/portfolio/ https://xtratheme.com/elementor/3d-portfolio/ https://xtratheme.com/elementor/logo-portfolio/Regards
Hello support. today i got a message on my dashboard saying the license is being used on multiple domains and has been flagged and i have to buy a new one. i never shared my license with anybody. my one and only domain is shababcrypto.ly which im using and always been happily using ur theme. i had nothing but good service from you guys so im very hopeful you will fix this. i have one domain only its shababcrypto.ly if you see any other domain using my key then its not mine and you can disable it.
Hi,
Please send your Purchase code via our profile page here: https://themeforest.net/user/codevz we will check it for you.
Regards
ok. thank you. it is working normally but i will do like u said.
You are welcome 