39339 comments found.
Hi, why the “portfolio category page” show the same page, But now show the archive page? thank you
Hello @hqin
I am afraid I didnt quite get the issue you are facing here and need you to add some more context in what the issue is, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Here is the details:
https://avada.website/health/portfolio_category/sports/ Your offical site shows normal, it’s archive style, but mine show to one page, all the category shows same page: https://avada.website/health/portfolio-items/pre-natal-care/.Hello @hqin
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Are there any plans of supporting SureCart with Avada, like you do with WooCommerce? SureCart is much better than WooCommerce, and is quickly becoming the #1 ecommerce platform on WordPress. Thank you!
Hello @jrthor2
We currently don’t have any plans for this specific integration as we do support WooCommerce for the ecommerce requirement and have design integration with that, however we are always listening to our customer’s feature requests and suggestions.
Thank you for being a part of this amazing community!
-Ammar
Hello Support Team, I am having trouble logging into my account at my.avada.com. Despite entering the correct login credentials, I am unable to access my account. Could you please assist me in resolving this issue as soon as possible?
Hello @koobid
We have sent you a reset password link, kindly check the email associated with the account, if you are however are still not able to login, kindly send us an email here => https://avada.com/contact/#contact
Let us know if that helps.
Thanks
-Ammar
Hello, Amazing theme, I am wondering how to disable the horizontal line that shows when a menu item is hovered over and shows permanently when on that page? Thank you!
Hi
Please make checks for menu item border settings in the menu element. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you, I figured it out 
Glad to assist.
Hey Guys, Your my avada account is not logging me in, despite me having a correct password. i dont know how else to reach out. My email is maazh.akhtar@gmail.com.
Do you think you can help support, please?
Hi
We have reached out to your ID. We look forward to helping you!
Thank you, Shaminder
Hi, how is it possible to show the category description on the category archive page?
Hello @vorsta
Yes, this is possible using our dynamic archive description property, you can read more about how to use dynamic options in Avada here => https://avada.com/documentation/using-dynamic-data-in-avada/
If you need further assistanc with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
After adding the license, only one theme can be input here, but later if I change my business plan, I cannot import any other theme. This is not just flexibility for customers to increase sales. Since I bought the license for a domain, I also got all the themes. I can activate any theme at any time as I wish because I own all the themes for a domain. For a domain I can change all the themes at any time with one license, one software, it should be there but they stopped it because they want to increase their sales. ((impotent)) This is required when the customer purchases a license for a domain and can activate any theme they want with a domain.
Hi
We are not sure if your comment is for the prebuilts or for theme usage on multiple domains.
There is no limitation from our end from importing any prebuilt. You can import any prebuilt site as many times as you want. However your site’s setup can not have more than one prebuilt. This will cause Avada options and your pages to overlap (And so logically it should not be done). Also uninstalling a prebuilt from a site with content can also remove some of the content from the site as the prebuilt will uninstall the pages it has added
As for the theme installation and purchase code, If you change your domain then you can manage the domain against your code from my.avada.com. and add a new domain However, one purchase code can be used only for one domain. The rules of licensing are set by Themeforest/Envato
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, how do we edit the details of a home listing in the Real Estate theme? At the top of the page with price per sq foot and the description. See attached screenshot: https://www.dropbox.com/scl/fi/xi3egigyk89zq1ntvax10/Screenshot-2026-01-07-at-7.09.56-PM.png?rlkey=cs5yjqp1kwnio6k6akqk5reux&dl=0
Its just shortcodes and text.
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Pre-sales question: for the Avada Life Coach prebuild, is it possible to add a shop to that theme aswell with WooCommerce? Or do I need to style the whole shop myself if I choose that prebuild theme?
Hi
You can add WooCommerce to any Avada prebuilt. The styling will be based on the Avada options set in the site. You can change them as needed or make custom layouts for WooCommerce pages
Thank you, Shaminder
Hi Avada People,
I used my license for Avada in a localhost website that was never published and now I can’t use my license again.
How can I retrieve my license back as the project that I used the license is long go to rubbish and destroyed and Avada have a very poor communication including on their own platform.
Anyone has a similar situation and if yes, how did you get your license back?
Kind regards,
Fernando
Hi
1) You have grandfathered support, so you can reach out to support for any issues regarding your purchase code. We only have one ticket from your end which does not have any requests/details about an issue for your licenses.
2) You can unregister the domain associated with the code from your my.avada.com account. Once done, it can be used for a new domain. Please refer to the link https://avada.com/blog/how-to-manage-your-avada-licenses/. We have detailed documentation on how the licenses can be unassigned from domains and used again.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi there, I went to my profile on Avada and it says I don’t have any license. I’m sure you can see from your side where the license has been used as it was more than 10 years ago in a localhost project that never went live. Also, I can’t attach a screenshot of my Avada profile here, but you can access the profile from your side at fernandofas-2. Cheers
Hello There
The purchase code is registered multiple times so that’s why its registration is limited. Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works?
If the issue persists, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Just discovered that the off-canvas does not carry forward any data set in the on click event.
Eg. When a button widget is assigned a class ID and that ID us used for opening a off-canvas using on click, the URL parameters are not passed specifically to hidden fields.
My immediate concern is how to implement: A button for downloading a pdf is created. On clicking the button, the Off-canvas is triggered which opens a Formidable form containing a hidden field to store the WP media ID for onward processing of creating a download URL in the email being sent.
Somehow, the value never gets passed on to the hidden field.
On inspecting, the value of the hidden field is always blank/empty.
Do yo have any documentation on how to pass the parameters to the fields from off-canvas?
Tia.
Hello @bhavins
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello! My Avada Builder Live is not working.
When I try to edit live, the site goes blank. I tried logging in with other browsers, but it doesn’t work.
Before updating the editor, it wasn’t working, then I updated everything to the latest version and it still doesn’t work.
Before updating, nothing had changed on the website for two weeks, and now that I’ve opened it, it doesn’t work.
Can you help me, please?
Hello @danielatsf
The Live Builder works all fine and good with our latest version, so if you are seeing a different behaviour, this maybe due to some other 3rd party plugin that needs to be checked, we suggest you to send us a support ticket and our team will follow this up.
Click Here to Get Avada Support
Thanks
-Ammar
I paid for support, but when I try to log in/access my account to make a support ticket, the support system tells me there has been an error and refuses to both create an account nor help me see if I have lost my password. Please help, thanks.
Hi,
When support extension is purchased then this needs to be applied on the support account. Please do refer the link, https://avada.com/documentation/extending-and-renewing-avada-support/#toc_How_To_Apply_A_Support_Extension
I have applied this from my end. Please. do let ys know if you have any further issues in creating a support ticket
We look forward to helping you!
Thank you, Shaminder
Hi, thank you for your help. To clarify, it will not let me make a support account, nor will it tell me if there is an account to which my purchase code has already been applied. I cannot get in to my avada account at all.
Hello There
I do see that you have a valid support and account and should be able to open a support account, if however the issue persists please contact us here => https://avada.com/contact/#contact
Thanks
-Ammar
Thank you! I will reach out there. Much appreciated.
You are most welcome
Excellent template! I’ve been using it in several projects the past few years! A question raised in my recent project… Is it possible to create more a complex mega menu that displays a submenu in which each item displays custom content (ie list of wc categories) on hover event?
Hello @cris_sawfish
We are glad to hear you like Avada, regarding the mega menu we will need more information to provide a more solid response but you can checkout our mega menu builder here => https://avada.com/documentation/how-to-use-the-mega-menu-builder/
If you need further assistance with this, kindly open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, why is my account blocked in avada website? I constanstly getting an error when i am trying to log in? The error says “There was an error while attempting to log in.”,
Hello @williamcuarts13
We may need some more information on this before providing a more detailed reseponse, can you kindly send us an email from here and also include your purchase code so this can be sorted => https://avada.com/contact/#contact
Looking forward to assist you.
Thanks
-Ammar
How do I access and edit functions.php in the Avada child theme? I could do that earlier in the customize option but now I can’t find it.
Hi
This is something that is not controlled by Avada. Some hosts block the edit from the WP admin area for security reasons. You can make edits via FTP or via your cPanel in this case
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I want to change the domain on my website. How can I do this? I can’t do this in Manage Licenses. Thanks!
Hello @VladasJo
Kindly make sure that you have unregistered the license first from your domain itself, once that is done try to unlink it from your my.avada.com dashboard.
If however the issue persists, we suggest you open a support ticket and our team should follow up with you.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks! I already figured out how to change the domain. But still, thanks! You have great customer support!
Glad to hear that
Hello, I have 9 Licences bought for your theme but in my Account at Avada dashboard tried to add other Licences that are not still used to any websites but does not accept them, I must first asign them to a domain/website?
Hello @leveltgp
That is not required, you should be able to add them to your support account following the instructions here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If however the issue persists, we suggest you open a support ticket and our team should follow up with you.
Click Here to Get Avada Support
Thanks
-Ammar
You should make a column carousel widget
Hi
We are not entirely sure on the specifics of the request but Avada does have an image carousel element
If you have a specific feature not present in the element then I would request you to please consider to pass this as a feature suggest. You can do this by going to https://my.avada.com/make-a-request/ You can also +1 a existing feature request that you would like to develop at https://my.avada.com/feature-voting
Thank you, Shaminder
Hello Avada Support Team,
We have activated the Avada theme, but while trying to register it, we are getting the message “The purchase code is already being used on another domain.”
We believe the client may have already used this purchase code on another site earlier. Now we are setting up a testing/staging site, and we want to register the theme.
Could you please clarify:
Can the existing purchase code be deactivated from the old domain and reused for this testing site?
Or do we need to purchase a new license to register the theme for testing and later move it to the live domain?
Please guide us on the correct approach.
Thank you.
Hi
You can unregister the domain against the code from your my.avada.com account. Once done, it can be used for a new domain. Please do refer the link https://avada.com/blog/how-to-manage-your-avada-licenses/
Thank you, Shaminder
Hi, We are setting up a testing/staging site using Avada. The purchase code seems to be already used on another domain. Could you please confirm if the same license can be used for a testing/staging site before moving to the final live domain, or if a new license is required? Thanks.
Hello @sameermkulkarni
You should definitely be able to use the same purchase code on your testing / staging domain in this case, however you will need to make sure that your staging site meets our requirements for staging as mentioned in this document post => https://avada.com/documentation/avada-registration-and-licensing-faq/#collapse-1-864011
Thanks
-Ammar
