39339 comments found.
How do I change the title bar? The default text says ‘Your heading goes here.’ When I click on ‘Edit Text,’ I only see the options ‘Before,’ ‘After,’ and ‘Fallback.’ There’s no option to actually change the text.
Hello @calmengine
That is because the text is set to dynamic value, kindly remove the dynamic property and set it to simple text, more about this can be read here => https://avada.com/documentation/how-to-build-a-custom-page-title-bar-layout/
If you need further assistance, kindly open a support ticket and our team will get back to you as soon as possibe.
Click Here to Get Avada Support
Thanks
-Ammar
Hello Theme-Fusion Team,
I changed the URL of a project and unfortunately didn’t deregister the old site – so the project’s page is currently unregistered. I want to fix this, of course, and I tried to create a ticket in my “My Avada” account. That didn’t work; it says “Your support period has expired. To submit new support tickets, please renew support.” even though I still have three months of support remaining. Can you help me?
Best regards, thermano
Hello @ThermanoT
Kindly reapply your support extension to your support account following the instructions here => https://avada.com/documentation/extending-and-renewing-avada-support/#toc_How_To_Apply_A_Support_Extension
Let us know if that helps.
Thanks
-Ammar
Hello, wondering if you are going to patch this https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-themes/Avada/avada-7131-missing-authorization\
thanks
Hello @Jason94024
We have patched this versions ago, kindly read the changelog here => https://avada.com/wp-content/uploads/2023/03/changelog.txt and make sure that you download towards the latest version of Avada that is 7.14.2
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, today it’s impossible to start a ticket and always receiver the answer “There was an error with your submission.”? I tried different browser but nothing works
Hello @feelerfolg
Avada ticket submission is working fine as we are getting tickets from our customers just fine, kindly make sure that none of your browser extensions are causing this issue.
If the issue persists, kindly contact us here => https://avada.com/contact/#contact
Thanks
-Ammar
Hello, Is there any plans to increase max upload size in avada forms because 100Mb is too small for files?
Hello @chakib1
You will need to make some adjustments into the form files for this, however to provide a more precise response we will need you to kindly open a support ticket with our team.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
thank you for suggestion but i already opened ticket in support and made adjustments as they said in Fusion-Builder plugin/ shortcodes / form / upload.php ,now it accept larger files in form same as php limits but the problem is the upload end with error of submiting .that why i writed that comment to ask if developpers can make edits on theme to accept larger files . regards,
Hi
We would request you to please further respond to the ticket for further support
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
ok thank you
You are most welcome 
Hello.
I want to use Claude to design a website based on Avada. How can I make sure Claude understands the structure of each Avada element when writing/building the site? Is there any approach that would let AI automate this better?
Hello @Thurpo
Avada uses its own page builder called Avada Website Builder in this case, we have not officially tested this with Avada so can not provide you with a very precise response.
Thanks
-Ammar
Hi! I’m interested in purchasing the Avada Theme for use in client projects as a freelancer/developer. I wanted to check if there are any special offers, discounts, or bulk licensing options available for developers who build sites for multiple clients?
Also — for agency use or multiple projects, is there guidance on the best licensing approach (regular vs extended) for freelancers who work with many clients?
Thanks in advance for any info!
Hello @jatinchavda
License terms are set by Envato and you can read all about them further at link below, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Hello to the whole team
I have a problem.
My website’s domain name has expired, and I’ve opted to change it. However, I can no longer access the back office of the old site to deactivate my license and activate it on the new domain name.
Could you please remove the domain name currently associated with my license? Thank you in advance.
Best regard
Hi
The domains against your purchase code can be managed from your my.avada.com account area. You can remove the old domain and then use the code to register the new domain. Please do refer the link https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
i still wonder why avada is not introducing multisite license. is there any chance i can buy a multi site license of avada? its quite difficult to manage license for each site as individually .
Hi
Licensing terms are set by themeforest. As we sell on the themeforest marketplace, we do have adhere the licesneing terms set by them. Currently, such a licenseing format is not provided as an option
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I would like to open a ticket since I’m having problems with Revolution Slider (not getting the premium version) and The events calendar (it breaks the wp-admin section of the web) but I can’t create an account in “my.avada.com” it just throws an error saying “There was an error when attempting to register your account.”. Can somaone help me? Thanks
Hello @Francachela
Can you send us an email with your purchase code via here => https://avada.com/contact/#contact
Our team will get back to you as soon as possible.
Thanks
-Ammar
I renewed my support on this December 2025. I’m on your support site trying to open a ticket and being told my support has expired. Please let me know how to proceed.
Hi
We have made a check at our end and the support extension is applied to your account. Can you please clear cache and make a check if you are able to create a ticket. If you still face an issue then please add a comment back here and we will reach out to you
We look forward to helping you!
Thank you, Shaminder
Good day, I have been using this theme since 2020. It is working pretty well so far. Recently i checked on the plugins and found out that three plugins are updated. Our security team thinks that there could be a vulnerability in the old version as well. - Avada Core - Avada Builder
So i was wandering if we can update these plugins? Thank you
Hi
We do patch any security issues with Avada with updates. Please ensure the theme is updated to the latest version (7.14.2 as we speak). Kindly refer the documentation here, https://avada.com/tag/security/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
hi avada team, I have been using your theme for more than 5 years now. it has everything also some issues. Just to reproduce a small issue, create a form and a field, email or textfield, head towards Field Value and make it dynamic, on the right side Select Dynamic Content, inside that its very basic, unable to get logged in email, but display name, Also the shortcode, the action, they doest work. maybe there is a bug with Input field’s dynamic data thing. I couldnt fine any resource or guide on input dynamic field values and how they work. shortcode with simple return doest work. its always blank, maybe you should create documentation or have a look into this thanks
Hello @rezasamad
We are happy to hear that you like Avada and have been a loyal customer of it, regarding your query on dynamic fields issue, we will suggest you to kindly open a support ticket with us and explain what exactly are you looking to achieve, the action method works fine with Avada forms so perhaps something else might be at play here.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
thanks for the reply. Can you share the documentation on how dynamic field values work? This will really help in achieving desired results with dynamic input fields values. Also, if you could update the list to more things from user meta etc
Hello @rezasamad
Here is a very detailed guide on how dynamic fields work in Avada.
https://avada.com/documentation/using-dynamic-data-in-avada/ https://avada.com/documentation/inline-dynamic-data/Thanks
-Ammar
there are only limited options and still not able to find how shortcode and action works with input fields. thanks for sharing the url
Hello Reza
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
I am not able to login to wordpress admin after importing avada hosting theme, I keep getting this error: Sorry, you are not allowed to access this page.
Hello @babular06
Avada prebuilt imports do not change the login details/user role/access to the situe. If you are do a manual import then please use the admin login given at our prebuilt import page, https://avada.com/documentation/alternate-import-method/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I have opened a ticket and no one has reached to me for over 12hrs
Hello @babular06
Our team will get back to you in due time
Hi, I’m encountering an error in the menu section after importing the web-hosting theme, and I’m also unable to view the main menu.
a:13:{s:10:”aria-label”;s:0:””;s:4:”type”;s:8:”repeater”;s:12:”instructions”;s:0:””;s:8:”required”;i:0;s:17:”conditional_logic”;i:0;s:7:”wrapper”;a:3:{s:5:”width”;s:0:””;s:5:”class”;s:0:””;s:2:”id”;s:0:””;}s:6:”layout”;s:5:”table”;s:10:”pagination”;i:0;s:3:”min”;i:0;s:3:”max”;i:0;s:9:”collapsed”;s:0:””;s:12:”button_label”;s:7:”Add Row”;s:13:”rows_per_page”;i:20;}
Never mind, figured it out
Hello @babular06
Glad to hear you have worked this out, if you need further assistance, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
naui domein-i byeongyeongdoeeoss-eo, gijon-e deunglogdoen domein-eul sagjehago sip-eo. jochileul butaghae
Hi
I am afraid we are not able to follow your comment. If you are facing any issues, please reach out to support
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I have an urgent issue – the Avada forms stopped working… can you please let me know if there is a patch coming or something else? my client is very concerned as they get hundreds of submissions and are not receiving them… Thank you!
Hello @ricrucial
The Avada form works fine and good without any issues so if you are seeing any issue, this could be due to some other resource and our team will need to take a closer look into your website to provide more instructions about it.
Kindly open a support ticket and our team will get back to you as soon as possible regarding this issue.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you, I figured it out
Glad to hear that.
Hello Avada. Quick question: The avada postcast – grid layout with infinite scroll has a transition effect when showing posts. How can i remove that effect as there is no such option in its settings.
Hi
The animation is applied to the postcard element (via the extra tab of the element). This is using the fade animation (bottom)i with .3 sec delay
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
duplicate
HI I have used lisence key in temproray domain now my temproray domain removed but i forget to deactivate the key . could you please help me to remove kery from that domain so i can use in main domain
Hello @ankur602
The purchase code is registered multiple times so that’s why its registration is limited. Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works?
If the issue persists, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
My lisence is not showing in my account https://prnt.sc/e05NMgGoPrDw
Hello ankur602
You will have to manually add it in this case following the instructions here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/#toc_Add_New_License
Thanks
-Ammar
Its not adding please have a look https://prnt.sc/uuma949Ek9Dl
Hello There
Please make sure you are not adding a token key instead, to get your purchase code you need to follow the instructions here => https://avada.com/documentation/how-to-locate-your-purchase-code-on-themeforest/
Thanks
-Ammar
HI Ammar I am adding purchase code . I have bought this 10 years before i know what i am adding .. https://prnt.sc/DWft7OABKnXx
Please fix it from your side as soon as possible my site is stopped working from last week
Hello @ankur602
Can you kindly get in touch with our support team about this so they can look into this further?
Click Here to Get Avada Support
Thanks
-Ammar
Hi there, it seems there is a bug on your Avada Online School website. When I create a Variable Product, I can’t see the price options. Can you check please? I know I should reactivate my support membership but it seems it could be a bug right? Thanks for your help
Hello @gregb28
The variable product doesn’t directly show prices as they require you to select the variation first, but there is no bug in how the variable products work and you should be able to use them without any issues.
Kindly check the online school prebuilt here again, the prices are showing up fine for me => https://avada.website/online-school/
Click Here to Get Avada Support
Thanks
-Ammar
Thanks Ammar for your reply but on your demo website, there are only Single Product. You don’t have Variable product. With Variable product, you have to choose a variation (color, size, pack,...) and after that the price will appear. Right now, on your Demo website, we can’t see the choice of variation. Can you try your Demo website and change a Single product to a Variable product? You will see what I mean.
Hello Gregb28
Works fine for me, here is a variable product page that shows prices just fine => https://avada.website/modern-shop/product/suede-jacket/
Thanks
-Ammar
Of course Variable products are working on others of your Demo websites. I bought more than 20 licences to install on my client’s website so I know it’s working. But not on this one, not on Online School. Can you show me a product page on this website with Variable Product please?
Hello @gregb28
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Thanks Ammar but this is not support, this is clearly a bug from one of your Demo Website. It could have been nice to correct it without asking to buy an extension access of your support…
Hi
This depends on how the prebuilt is made. There is no bug here. You would need to check for relevant WooCommerce element. Ensure you have elements enabled by going to WordPress admin panel dashboard → Avada → Options → Options tab (screenshot ⇒ https://tinyurl.com/y26o725a) → Builder options.
If you are using the prebuilt layout for single product pages then ensure you have the WooCommerce add to cart element. Please refer the documentation on WooCommerce elements if needed. https://avada.com/documentation/the-avada-woocommerce-builder/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
