39369 comments found.
I renewed my support on this December 2025. I’m on your support site trying to open a ticket and being told my support has expired. Please let me know how to proceed.
Hi
We have made a check at our end and the support extension is applied to your account. Can you please clear cache and make a check if you are able to create a ticket. If you still face an issue then please add a comment back here and we will reach out to you
We look forward to helping you!
Thank you, Shaminder
Good day, I have been using this theme since 2020. It is working pretty well so far. Recently i checked on the plugins and found out that three plugins are updated. Our security team thinks that there could be a vulnerability in the old version as well. - Avada Core - Avada Builder
So i was wandering if we can update these plugins? Thank you
Hi
We do patch any security issues with Avada with updates. Please ensure the theme is updated to the latest version (7.14.2 as we speak). Kindly refer the documentation here, https://avada.com/tag/security/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
hi avada team, I have been using your theme for more than 5 years now. it has everything also some issues. Just to reproduce a small issue, create a form and a field, email or textfield, head towards Field Value and make it dynamic, on the right side Select Dynamic Content, inside that its very basic, unable to get logged in email, but display name, Also the shortcode, the action, they doest work. maybe there is a bug with Input field’s dynamic data thing. I couldnt fine any resource or guide on input dynamic field values and how they work. shortcode with simple return doest work. its always blank, maybe you should create documentation or have a look into this 
thanks
Hello @rezasamad
We are happy to hear that you like Avada and have been a loyal customer of it, regarding your query on dynamic fields issue, we will suggest you to kindly open a support ticket with us and explain what exactly are you looking to achieve, the action method works fine with Avada forms so perhaps something else might be at play here.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
thanks for the reply. Can you share the documentation on how dynamic field values work? This will really help in achieving desired results with dynamic input fields values. Also, if you could update the list to more things from user meta etc
Hello @rezasamad
Here is a very detailed guide on how dynamic fields work in Avada.
https://avada.com/documentation/using-dynamic-data-in-avada/ https://avada.com/documentation/inline-dynamic-data/Thanks
-Ammar
there are only limited options and still not able to find how shortcode and action works with input fields. thanks for sharing the url
Hello Reza
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
I am not able to login to wordpress admin after importing avada hosting theme, I keep getting this error: Sorry, you are not allowed to access this page.
Hello @babular06
Avada prebuilt imports do not change the login details/user role/access to the situe. If you are do a manual import then please use the admin login given at our prebuilt import page, https://avada.com/documentation/alternate-import-method/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I have opened a ticket and no one has reached to me for over 12hrs
Hello @babular06
Our team will get back to you in due time
Hi, I’m encountering an error in the menu section after importing the web-hosting theme, and I’m also unable to view the main menu.
a:13:{s:10:”aria-label”;s:0:””;s:4:”type”;s:8:”repeater”;s:12:”instructions”;s:0:””;s:8:”required”;i:0;s:17:”conditional_logic”;i:0;s:7:”wrapper”;a:3:{s:5:”width”;s:0:””;s:5:”class”;s:0:””;s:2:”id”;s:0:””;}s:6:”layout”;s:5:”table”;s:10:”pagination”;i:0;s:3:”min”;i:0;s:3:”max”;i:0;s:9:”collapsed”;s:0:””;s:12:”button_label”;s:7:”Add Row”;s:13:”rows_per_page”;i:20;}
Never mind, figured it out
Hello @babular06
Glad to hear you have worked this out, if you need further assistance, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
naui domein-i byeongyeongdoeeoss-eo, gijon-e deunglogdoen domein-eul sagjehago sip-eo. jochileul butaghae
Hi
I am afraid we are not able to follow your comment. If you are facing any issues, please reach out to support
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I have an urgent issue – the Avada forms stopped working… can you please let me know if there is a patch coming or something else? my client is very concerned as they get hundreds of submissions and are not receiving them… Thank you!
Hello @ricrucial
The Avada form works fine and good without any issues so if you are seeing any issue, this could be due to some other resource and our team will need to take a closer look into your website to provide more instructions about it.
Kindly open a support ticket and our team will get back to you as soon as possible regarding this issue.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you, I figured it out
Glad to hear that.
Hello Avada. Quick question: The avada postcast – grid layout with infinite scroll has a transition effect when showing posts. How can i remove that effect as there is no such option in its settings.
Hi
The animation is applied to the postcard element (via the extra tab of the element). This is using the fade animation (bottom)i with .3 sec delay
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
duplicate
HI I have used lisence key in temproray domain now my temproray domain removed but i forget to deactivate the key . could you please help me to remove kery from that domain so i can use in main domain
Hello @ankur602
The purchase code is registered multiple times so that’s why its registration is limited. Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works?
If the issue persists, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
My lisence is not showing in my account https://prnt.sc/e05NMgGoPrDw
Hello ankur602
You will have to manually add it in this case following the instructions here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/#toc_Add_New_License
Thanks
-Ammar
Its not adding please have a look https://prnt.sc/uuma949Ek9Dl
Hello There
Please make sure you are not adding a token key instead, to get your purchase code you need to follow the instructions here => https://avada.com/documentation/how-to-locate-your-purchase-code-on-themeforest/
Thanks
-Ammar
HI Ammar I am adding purchase code . I have bought this 10 years before i know what i am adding .. https://prnt.sc/DWft7OABKnXx
Please fix it from your side as soon as possible my site is stopped working from last week
Hello @ankur602
Can you kindly get in touch with our support team about this so they can look into this further?
Click Here to Get Avada Support
Thanks
-Ammar
Hi there, it seems there is a bug on your Avada Online School website. When I create a Variable Product, I can’t see the price options. Can you check please? I know I should reactivate my support membership but it seems it could be a bug right? Thanks for your help
Hello @gregb28
The variable product doesn’t directly show prices as they require you to select the variation first, but there is no bug in how the variable products work and you should be able to use them without any issues.
Kindly check the online school prebuilt here again, the prices are showing up fine for me => https://avada.website/online-school/
Click Here to Get Avada Support
Thanks
-Ammar
Thanks Ammar for your reply but on your demo website, there are only Single Product. You don’t have Variable product. With Variable product, you have to choose a variation (color, size, pack,...) and after that the price will appear. Right now, on your Demo website, we can’t see the choice of variation. Can you try your Demo website and change a Single product to a Variable product? You will see what I mean.
Hello Gregb28
Works fine for me, here is a variable product page that shows prices just fine => https://avada.website/modern-shop/product/suede-jacket/
Thanks
-Ammar
Of course Variable products are working on others of your Demo websites. I bought more than 20 licences to install on my client’s website so I know it’s working. But not on this one, not on Online School. Can you show me a product page on this website with Variable Product please?
Hello @gregb28
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Thanks Ammar but this is not support, this is clearly a bug from one of your Demo Website. It could have been nice to correct it without asking to buy an extension access of your support…
Hi
This depends on how the prebuilt is made. There is no bug here. You would need to check for relevant WooCommerce element. Ensure you have elements enabled by going to WordPress admin panel dashboard → Avada → Options → Options tab (screenshot ⇒ https://tinyurl.com/y26o725a) → Builder options.
If you are using the prebuilt layout for single product pages then ensure you have the WooCommerce add to cart element. Please refer the documentation on WooCommerce elements if needed. https://avada.com/documentation/the-avada-woocommerce-builder/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, why the “portfolio category page” show the same page, But now show the archive page? thank you
Hello @hqin
I am afraid I didnt quite get the issue you are facing here and need you to add some more context in what the issue is, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Here is the details:
https://avada.website/health/portfolio_category/sports/ Your offical site shows normal, it’s archive style, but mine show to one page, all the category shows same page: https://avada.website/health/portfolio-items/pre-natal-care/.Hello @hqin
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Are there any plans of supporting SureCart with Avada, like you do with WooCommerce? SureCart is much better than WooCommerce, and is quickly becoming the #1 ecommerce platform on WordPress. Thank you!
Hello @jrthor2
We currently don’t have any plans for this specific integration as we do support WooCommerce for the ecommerce requirement and have design integration with that, however we are always listening to our customer’s feature requests and suggestions.
Thank you for being a part of this amazing community!
-Ammar
Hello Support Team, I am having trouble logging into my account at my.avada.com. Despite entering the correct login credentials, I am unable to access my account. Could you please assist me in resolving this issue as soon as possible?
Hello @koobid
We have sent you a reset password link, kindly check the email associated with the account, if you are however are still not able to login, kindly send us an email here => https://avada.com/contact/#contact
Let us know if that helps.
Thanks
-Ammar
Hello, Amazing theme, I am wondering how to disable the horizontal line that shows when a menu item is hovered over and shows permanently when on that page? Thank you!
Hi
Please make checks for menu item border settings in the menu element. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you, I figured it out
Glad to assist.
Hey Guys, Your my avada account is not logging me in, despite me having a correct password. i dont know how else to reach out. My email is maazh.akhtar@gmail.com.
Do you think you can help support, please?
Hi
We have reached out to your ID. We look forward to helping you!
Thank you, Shaminder
Hi, how is it possible to show the category description on the category archive page?
Hello @vorsta
Yes, this is possible using our dynamic archive description property, you can read more about how to use dynamic options in Avada here => https://avada.com/documentation/using-dynamic-data-in-avada/
If you need further assistanc with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
After adding the license, only one theme can be input here, but later if I change my business plan, I cannot import any other theme. This is not just flexibility for customers to increase sales. Since I bought the license for a domain, I also got all the themes. I can activate any theme at any time as I wish because I own all the themes for a domain. For a domain I can change all the themes at any time with one license, one software, it should be there but they stopped it because they want to increase their sales. ((impotent)) This is required when the customer purchases a license for a domain and can activate any theme they want with a domain.
Hi
We are not sure if your comment is for the prebuilts or for theme usage on multiple domains.
There is no limitation from our end from importing any prebuilt. You can import any prebuilt site as many times as you want. However your site’s setup can not have more than one prebuilt. This will cause Avada options and your pages to overlap (And so logically it should not be done). Also uninstalling a prebuilt from a site with content can also remove some of the content from the site as the prebuilt will uninstall the pages it has added
As for the theme installation and purchase code, If you change your domain then you can manage the domain against your code from my.avada.com. and add a new domain However, one purchase code can be used only for one domain. The rules of licensing are set by Themeforest/Envato
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, how do we edit the details of a home listing in the Real Estate theme? At the top of the page with price per sq foot and the description. See attached screenshot: https://www.dropbox.com/scl/fi/xi3egigyk89zq1ntvax10/Screenshot-2026-01-07-at-7.09.56-PM.png?rlkey=cs5yjqp1kwnio6k6akqk5reux&dl=0
Its just shortcodes and text.
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Pre-sales question: for the Avada Life Coach prebuild, is it possible to add a shop to that theme aswell with WooCommerce? Or do I need to style the whole shop myself if I choose that prebuild theme?
Hi
You can add WooCommerce to any Avada prebuilt. The styling will be based on the Avada options set in the site. You can change them as needed or make custom layouts for WooCommerce pages
Thank you, Shaminder
Hi Avada People,
I used my license for Avada in a localhost website that was never published and now I can’t use my license again.
How can I retrieve my license back as the project that I used the license is long go to rubbish and destroyed and Avada have a very poor communication including on their own platform.
Anyone has a similar situation and if yes, how did you get your license back?
Kind regards,
Fernando
Hi
1) You have grandfathered support, so you can reach out to support for any issues regarding your purchase code. We only have one ticket from your end which does not have any requests/details about an issue for your licenses.
2) You can unregister the domain associated with the code from your my.avada.com account. Once done, it can be used for a new domain. Please refer to the link https://avada.com/blog/how-to-manage-your-avada-licenses/. We have detailed documentation on how the licenses can be unassigned from domains and used again.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi there, I went to my profile on Avada and it says I don’t have any license. I’m sure you can see from your side where the license has been used as it was more than 10 years ago in a localhost project that never went live. Also, I can’t attach a screenshot of my Avada profile here, but you can access the profile from your side at fernandofas-2. Cheers
Hello There
The purchase code is registered multiple times so that’s why its registration is limited. Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works?
If the issue persists, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
