12939 comments found.
same issue everyone else is having. Theme will not update – missing files. Can’t update the CORE plugin either. This is a purchased item and only has run on this 1 site.
Please advise. I shouldn’t have to renew support for an error that is clearly not on my end….
Hello Jsnhoffman!
There is no need to extend the support period.
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details?
Best regards,
DFD Support Team
Hi, We’re unable to update the theme; “There was an error updating DFD Ronneby: The package could not be installed. The package does not contain any files.”
I’m sorry, but my support has expired. Do I need to renew it for this request as well?
I need help, Thanks
Hello Rain!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details?
Best regards,
DFD Support Team
Thanks, I have sent the ticket
Hello, I do struggle to do a recent update of the theme. ( I do have 3 license keys on 3 websites) If I try to do it through the wordpress interface “contains no files” error pops up.
I have managed to update the theme manually through ftp on one of the websites however then problem with ronneby-core occurs as again the same error as above pops up and there is no “ronneby-core” file in your .zip files.
I have send out two tickets through your envato page as well (around week ago) however still none replied.
I never had a problem for years with the theme until the recent update. Could someone help me please 
Have a lovely day.
Hello Maikoonly!
The answer has just been sent to your email address.
Best regards,
DFD Support Team
problem solved! always top class help from your side Thank you so much <3
You’re very welcome! If you need any further assistance, feel free to let us know.
Good morning I have just purchased your theme and am trying to get it set up. I’ve installed it but am not batteling to install the plugins. Pls help. This is the message.
Install Required Plugins The installation and activation process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode…
Installing and Activating Plugin Ronneby Core (1/3) Downloading installation package from http://dfd.name/check/plugins.php?plugin=ronneby-core&code=… Unpacking the package… Installing the plugin… Plugin installation failed.
Hello Trayzee!
Could you please get in touch with us via ticket here and clarify the WP access details?
Best regards,
DFD Support Team
Good morning, my IT guy doesn’t uninstall your layout when changing the server, so we can’t reinstall it now. Is there anything we can do about it?
Hello Adrenalinapro!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details? And describe the problem in more detail. I don’t quite understand what exactly your IT specialist is not deleting. If possible, please provide screenshots as well.
Best regards,
DFD Support Team
I would love to, but I can’t log in.We used the Ronneby layout we purchased. Unfortunately, when we switched servers, the layout wasn’t uninstalled. We can’t use it again because we’re getting a message that this number is still in use.
Best regards,
Good morning
Were you able to log in and download your ticket? When can we expect the issue to be resolved?
Best regards.
We received your email and replied to it. Please respond to it.
I replied to your email
However, your email address is not working, in other words, the system returned an error to me.
You replied to “biuro@adrenalina.pro,” but I got a message saying “could not find domain adrenalina.pro.” I found your purchase code and deactivated it on the old site. Now you can use it on the new site. I also found another email address of yours and sent a letter there.
That’s because, as you can see, we’ve changed our domain to biuro@stealthpro.tech.
And we received a message from you at that email address, asking us to reply.
Please note that on the themeforest.net website, our account also has the same email address change.
The biuro@adrenalina.pro address is no longer in use, and we can’t use it.
Thank you for the explanation. In any case, I have already deactivated the old site, and you can use the code on the new site.
Thank you
You’re very welcome! If you need any further assistance, feel free to let us know.
Kindly cancel my order, I bought other theme and setup on our website.
my code cxxxxx afd51b3
https://velskitchen.com/Hello Senthil!
I am very sorry that you have encountered problems. Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details? Please also describe in more detail what exactly you found difficult.
Best regards, DFD Support Team
Hello Senthil!
Please provide a link to the website and access to the admin panel, and I will check everything and help with the settings.
Best regards,
DFD Support Team
Latest Update does not work. Tried to update via the Website and no file found. Tried the Manual Update using CPanel, which should be simple enough, but while the theme update, it would update the Ronneby Core. When I tried to revert back to the previous Ronneby Version, I got a Critical Error on the website. Not good enough Ronneby!
Hello!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details and purchase code?
Best regards,
DFD Support Team
Hello, Unfortunately, the product code no longer works. I used to have a different website, which has not existed for years, and now I wanted to create a new one. How can I reactivate my purchased product? It says, “Reminder! One registration per website. If registered elsewhere, please deactivate that registration first.” Since the old website has not existed for years, I cannot deactivate the theme there.
Please note that deactivation will work only on the domain where it was activated. If you changed domain name but haven’t deactivated the purchase code, please contact our support team via ticket. Thats my Problem…
I was able to solve it myself with a local backup. But now the question is, how do I activate Slider Revolution? When uploading a theme in Elementor, I keep getting the error message, “Seems like there is a problem with the zip files. Try installing again and if the problem persists, contact Support.”
Hello!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details and purchase code?
Best regards,
DFD Support Team
I sent a previous comment regarding updating theme. I did it manually but now it won’t update the required plugins. Gives the following error: Downloading update from http://dfd.name/check/plugins.php?plugin=ronneby-core&code=3cc460f8-b040-46cd-b3ac-7ad2b5e99b01… Unpacking the update… Installing the latest version… The package could not be installed. The package contains no files. Plugin update failed. Plugin not activated. A higher version of Ronneby Core is needed for this theme. Please update the plugin.
Hello Ozzi!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details?
Best regards,
DFD Support Team
Update theme: when I try to update the theme within Wordpress: “update now” it comes up with an error “update failed”. Please help.
Hello Ozzi!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details?
Best regards,
DFD Support Team
Hello. If I download All files and documentatiot or WP files only, the version that I get is 3.5.69, not 3.5.70 and VPBackery 8.6.1. Can you update the files? thanks an BR!
Hello Minimizan!
The files have been sent to Themeforest. They will appear shortly. If you wish, write to us here and I will install the latest version for you.
Best regards,
DFD Support Team
Thank you for your quick response. I will wait for ThemeForest. Kind regards.
You’re very welcome! If you need any further assistance, feel free to let us know.
Problems UPDATING our theme
Warning: unlink(/tmp/plugins-RQlsjT.tmp): No such file or directory in /home/user/public_html/wp-admin/includes/class-wp-upgrader.php on line 388
Installing the latest version…
The package could not be installed. The package contains no files.
Plugin update failed.
Warning: Undefined array key “plugins” in /home/user/public_html/wp-content/plugins/js_composer/include/autoload/vc-pages/welcome-screen.php on line 130
Warning: foreach() argument must be of type array|object, null given in /home/user/public_html/wp-content/plugins/js_composer/include/autoload/vc-pages/welcome-screen.php on line 131
Plugin not activated. A higher version of Ronneby Core is needed for this theme. Please update the plugin.
I’m trying to sign up on your support site with my purchase code, but when I click “Verify”, the page just reloads back to the same screen with no message.
Hello Psytanium!
Could you please contact us via Envato contact form.
Best regards,
DFD Support Team
Sent
Yes, we received the message and replied by email.
I have trouble updating theme because of ronneby core. I can’t get the last version 1.5.69 in ronneby zip file. Thanks
Hello Nathllq!
Could you please get in touch with us via ticket here and clarify the WP access details?
Best regards,
DFD Support Team
Thanks for the quick response. I restored the previous version to keep the site working. I’ve seen that a new version is available, so I’ll try updating the website again, and if it fails again, I’ll contact you. Thank you.
Yes of course. If you need any further assistance, feel free to let us know.
Hello again, I can’t contact through the link you give me, purchase code to sign in is not recognised.
Could you please contact us via Envato contact form.
Done, thanks
You’re very welcome! If you need any further assistance, feel free to let us know.
Hi,
this is a reply to my message on the review section.
I try to login on https://rnbtheme.com/documentation/ with my purchase code, but it does not work.
Would be nice if you can help me with the Ronneby Core Plugin. You can write me a message on kontakt@hepting-media.de
Regards, Sven from HeptingMedia
Hello Heptingmedia!
Could you please contact us via Envato contact form.
Best regards,
DFD Support Team
After updating the Ronneby theme, the Media Library no longer loads when selecting an image through the WPBakery “Image” module. The media modal opens, but no media items are displayed, even though all files are correctly uploaded and visible in the WordPress Media Library.
Environment: WordPress version: 6.9 Ronneby theme version: 3.5.69 WPBakery Page Builder version: 8.6.1 (bundled with the theme)
Additional details: The issue occurs only inside WPBakery modules; the Media Library works correctly in the standard WordPress editor. Browser console shows JavaScript errors related to Ronneby backend scripts (e.g. rbm_tracking_firstgo in utils.min.js). The problem appeared immediately after updating the theme.
Could you please confirm whether this is a known compatibility issue between Ronneby 3.5.69 and WPBakery 8.x, and advise on a fix or an upcoming patch?
Thank you.
Hello Bikofree!
No one has ever reported this problem before. Could you please get in touch with us via ticket here and clarify the WP access details?
Best regards,
DFD Support Team
Done as requested
Thank you. The response has been sent to your email address.
I am not using this theme with any domain but I wish to use it now, while registering the theme with my Purchase code it shows an error. Please help to get it working properly.
Hello Ranvirsingh!
Could you please get in touch with us via ticket here and clarify the WP access details and purchase code?
Best regards,
DFD Support Team
Thanks for your prompt revert, I am unable to submit a ticket as it is not accepting my Purchase code. Please advice how to proceed?
Could you please contact us via Envato contact form.
I did sent you my Domain name and Purchase code via this contact form, looking forward for your swift revert.
Yes, thank you. A reply has been sent to your email address.
No, I have’nt received any reply on my email, checked SPAM folder too, can you confirm which Email Address are you replying to?
Received it, thanks for your support!
You’re very welcome! If you need any further assistance, feel free to let us know.
I just filled out a support ticket on the support site, but I have had issues with this particular site of getting a response from support. Can you verify you received a support ticket for https://www.viscosiphotography.com/.
The individual gallery links are returning a 404 error and he has a bridal show on Sunday and needs these to work.
Hello Bemery!
We checked the support service requests and found that the last request for this site was on December 4, 2025. I checked the website and indeed, some gallery pages lead to a 404 page. Try resaving the permalinks (Settings – Permalinks). If that doesn’t work, leave a request here and provide access to the website’s admin panel.
Best regards,
DFD Support Team
When I put in the purchase code in https://rnbtheme.com/ it does not recognize it and does nothing. I need to register the website with the theme purchase code but I cant.
I have bought 3 new licences but when I write my licence code to activate theme the systeme does not recognise it
Hello!
Could you please get in touch with us via ticket here and clarify the WP access details?
Best regards,
DFD Support Team
