13006 comments found.
Hi, you asked me to get in touch with you per ticket, but I can’t verify my purchase code. I know the code and tried different times, but unfortunately it doesn’t work. Can you please help me? Jana
Hello Ronneby Support Team, I’m using the Ronneby theme with WPBakery and I have several fullwidth rows with a parallax effect and a background image. On desktop everything looks perfect and sharp. However, on tablet and mobile devices the same background images become noticeably blurry / pixelated, even though the source images are high quality and optimized. I already tried: Uploading separate mobile images Adjusting row padding and height Changing background settings (cover / contain / no-repeat) Clearing caches (browser + website) Unfortunately the issue remains: desktop is sharp, but tablet/mobile is always blurred. Could you please advise what the best solution is in Ronneby to keep parallax background images sharp on tablet and mobile? Is there a recommended setting, or a way to disable parallax only for mobile/tablet while keeping it on desktop? Also I have some other issues I will tell you about later. Thank you very much in advance for your help. Kind regards, Jana
Hello Philippsprunger!
Could you please get in touch with us via ticket here and clarify the WP access details? We will check everything and try to fix it.
Best regards,
DFD Support Team
Hello,
i can’t update the theme, can you tell me why? thank you!
Hello Mihai!
Could you please get in touch with us via ticket here and clarify the WP access details?
Best regards,
DFD Support Team
Hello, We are using these Theme for years. Recently the Licence was not active anymore/We could not update it anymore. Now we purchased the theme with anouther user account. How can we activate the new licence for Ronneby? I did not find any inputfield for that within the options of RonneBy. Thank you for your work. Best regards Gregor Pridun
Hello Gregorpridun!
Could you please get in touch with us via ticket here and clarify the WP access details and purchase code?
Best regards,
DFD Support Team
i had pruchased this license for a website for sometimee ago , i had deactivated it ( or you can deactivate now from your end , the website is slitherstravels.com).
i want to use my licence now for recover.ng
Thanks for your attention
Hello Marksot!
I couldn’t find the purchase code on the website URL. Try activating the new website using your purchase code. If you are unable to activate the website, please submit a request here or Envato contact form and provide a link to the website, access to the website’s admin panel, and the purchase code, and we will help you.
Best regards,
DFD Support Team
i have sent you all details you require. Thanks for your help
Yes, thank you. Everything is ready. The answer has been sent to your email address.
Thanks for the activation , im using the travel demo – eighty secind layout but only the home page is available , how do i import/get the other inner pages i.e about , contact etc
The requested pages are included in the “Additional pages” demo content. We recommend you use WordPress Importer to import the layouts. While installing the content via Appearance > Installer panel the theme options and Revolution sliders will be overwritten and you’ll get only the ones from the last installed layout in the end. To avoid that, we’d recommend you use WordPress importer to install additional layouts/demos. Navigate to Tools > Import > install and activate the WordPress Importer > and select the file to import the content from. E.g.: for Additional Pages Layout import select the file from the following path – \themeforest-11776839-ronneby-highperformance-wordpress-theme\Mainfiles\import\04_pages_demo\content.xml.
Hi,
I purchased Ronneby today on my own because the company that developed my web is asking for more money to update ronneby. I already had a purchase code and the theme activated, however the ronneby plugin does not update
(Order #208280770).
After downloading the package, I noticed that ronneby-core.zip is not included in the plugins folder (only js_composer.zip and revslider.zip are there).
I also tried updating via the WordPress Setup Wizard, but it fails because the dfd.name server returns empty packages.
Could you please provide a direct download link for ronneby-core.zip v1.2.5?
And, if needed I can introduce the new purchase code in the wordpress page, but I can not find where to.
Hello Adriane!
Could you please get in touch with us via ticket here and clarify the WP access details?
I would also like to note that the current version is 3.5.70, and the ronneby-core plugin is 1.5.70. We do not provide older versions.
Best regards,
DFD Support Team
I am not able to register through the purchase code to submit the ticket. Here is our email if it is posible to contact us about this issue, Thank you for the help
You have already submitted a request. You received a response on January 29, 2026, but we have not received a reply from you. Please check your spam folder.
Hello, I have the same error as everyone else, please advise on how to update or fix the error, thanks!
Hello!
The problem is known and, unfortunately, cannot be remotely fixed. Create a request here or Envato contact form and provide access to the site’s admin panel, and we will fix everything.
Best regards,
DFD Support Team
same issue everyone else is having. Theme will not update – missing files. Can’t update the CORE plugin either. This is a purchased item and only has run on this 1 site.
Please advise. I shouldn’t have to renew support for an error that is clearly not on my end….
Hello Jsnhoffman!
There is no need to extend the support period.
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details?
Best regards,
DFD Support Team
Hi, We’re unable to update the theme; “There was an error updating DFD Ronneby: The package could not be installed. The package does not contain any files.”
I’m sorry, but my support has expired. Do I need to renew it for this request as well?
I need help, Thanks
Hello Rain!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details?
Best regards,
DFD Support Team
Thanks, I have sent the ticket
Yes, we received your letter. The issue has been resolved, and the response has been sent by email.
Thanks
Hello, I do struggle to do a recent update of the theme. ( I do have 3 license keys on 3 websites) If I try to do it through the wordpress interface “contains no files” error pops up.
I have managed to update the theme manually through ftp on one of the websites however then problem with ronneby-core occurs as again the same error as above pops up and there is no “ronneby-core” file in your .zip files.
I have send out two tickets through your envato page as well (around week ago) however still none replied.
I never had a problem for years with the theme until the recent update. Could someone help me please 
Have a lovely day.
Hello Maikoonly!
The answer has just been sent to your email address.
Best regards,
DFD Support Team
problem solved! always top class help from your side Thank you so much <3
You’re very welcome! If you need any further assistance, feel free to let us know.
Good morning I have just purchased your theme and am trying to get it set up. I’ve installed it but am not batteling to install the plugins. Pls help. This is the message.
Install Required Plugins The installation and activation process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode…
Installing and Activating Plugin Ronneby Core (1/3) Downloading installation package from http://dfd.name/check/plugins.php?plugin=ronneby-core&code=… Unpacking the package… Installing the plugin… Plugin installation failed.
Hello Trayzee!
Could you please get in touch with us via ticket here and clarify the WP access details?
Best regards,
DFD Support Team
Good morning, my IT guy doesn’t uninstall your layout when changing the server, so we can’t reinstall it now. Is there anything we can do about it?
Hello Adrenalinapro!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details? And describe the problem in more detail. I don’t quite understand what exactly your IT specialist is not deleting. If possible, please provide screenshots as well.
Best regards,
DFD Support Team
I would love to, but I can’t log in.We used the Ronneby layout we purchased. Unfortunately, when we switched servers, the layout wasn’t uninstalled. We can’t use it again because we’re getting a message that this number is still in use.
Best regards,
Good morning
Were you able to log in and download your ticket? When can we expect the issue to be resolved?
Best regards.
We received your email and replied to it. Please respond to it.
I replied to your email
However, your email address is not working, in other words, the system returned an error to me.
You replied to “biuro@adrenalina.pro,” but I got a message saying “could not find domain adrenalina.pro.” I found your purchase code and deactivated it on the old site. Now you can use it on the new site. I also found another email address of yours and sent a letter there.
That’s because, as you can see, we’ve changed our domain to biuro@stealthpro.tech.
And we received a message from you at that email address, asking us to reply.
Please note that on the themeforest.net website, our account also has the same email address change.
The biuro@adrenalina.pro address is no longer in use, and we can’t use it.
Thank you for the explanation. In any case, I have already deactivated the old site, and you can use the code on the new site.
Thank you
You’re very welcome! If you need any further assistance, feel free to let us know.
Kindly cancel my order, I bought other theme and setup on our website.
my code cxxxxx afd51b3
https://velskitchen.com/Hello Senthil!
I am very sorry that you have encountered problems. Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details? Please also describe in more detail what exactly you found difficult.
Best regards, DFD Support Team
Hello Senthil!
Please provide a link to the website and access to the admin panel, and I will check everything and help with the settings.
Best regards,
DFD Support Team
Latest Update does not work. Tried to update via the Website and no file found. Tried the Manual Update using CPanel, which should be simple enough, but while the theme update, it would update the Ronneby Core. When I tried to revert back to the previous Ronneby Version, I got a Critical Error on the website. Not good enough Ronneby!
Hello!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details and purchase code?
Best regards,
DFD Support Team
I followed your instructions and raised a ticket, provided all the correct details and I have heard nothing back. Website theme is still not updated and cannot be updated. An error occurred while updating DFD Ronneby: The package could not be installed. The package contains no files.
Why don’t you just roll out an update that works?
This is not related to the update.
Could you please contact us via Envato contact form.
OK, I’ve sent message through Envato Contact Form as well as your Support ticket
Yes, we received your letter and replied to it. Please check your email. If the letter is not in your inbox, check your spam folder.
Hello, Unfortunately, the product code no longer works. I used to have a different website, which has not existed for years, and now I wanted to create a new one. How can I reactivate my purchased product? It says, “Reminder! One registration per website. If registered elsewhere, please deactivate that registration first.” Since the old website has not existed for years, I cannot deactivate the theme there.
Please note that deactivation will work only on the domain where it was activated. If you changed domain name but haven’t deactivated the purchase code, please contact our support team via ticket. Thats my Problem…
I was able to solve it myself with a local backup. But now the question is, how do I activate Slider Revolution? When uploading a theme in Elementor, I keep getting the error message, “Seems like there is a problem with the zip files. Try installing again and if the problem persists, contact Support.”
Hello!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details and purchase code?
Best regards,
DFD Support Team
I sent a previous comment regarding updating theme. I did it manually but now it won’t update the required plugins. Gives the following error: Downloading update from http://dfd.name/check/plugins.php?plugin=ronneby-core&code=3cc460f8-b040-46cd-b3ac-7ad2b5e99b01… Unpacking the update… Installing the latest version… The package could not be installed. The package contains no files. Plugin update failed. Plugin not activated. A higher version of Ronneby Core is needed for this theme. Please update the plugin.
Hello Ozzi!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details?
Best regards,
DFD Support Team
Update theme: when I try to update the theme within Wordpress: “update now” it comes up with an error “update failed”. Please help.
Hello Ozzi!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details?
Best regards,
DFD Support Team
Hello. If I download All files and documentatiot or WP files only, the version that I get is 3.5.69, not 3.5.70 and VPBackery 8.6.1. Can you update the files? thanks an BR!
Hello Minimizan!
The files have been sent to Themeforest. They will appear shortly. If you wish, write to us here and I will install the latest version for you.
Best regards,
DFD Support Team
Thank you for your quick response. I will wait for ThemeForest. Kind regards.
You’re very welcome! If you need any further assistance, feel free to let us know.
Problems UPDATING our theme
Warning: unlink(/tmp/plugins-RQlsjT.tmp): No such file or directory in /home/user/public_html/wp-admin/includes/class-wp-upgrader.php on line 388
Installing the latest version…
The package could not be installed. The package contains no files.
Plugin update failed.
Warning: Undefined array key “plugins” in /home/user/public_html/wp-content/plugins/js_composer/include/autoload/vc-pages/welcome-screen.php on line 130
Warning: foreach() argument must be of type array|object, null given in /home/user/public_html/wp-content/plugins/js_composer/include/autoload/vc-pages/welcome-screen.php on line 131
Plugin not activated. A higher version of Ronneby Core is needed for this theme. Please update the plugin.
I’m trying to sign up on your support site with my purchase code, but when I click “Verify”, the page just reloads back to the same screen with no message.
Hello Psytanium!
Could you please contact us via Envato contact form.
Best regards,
DFD Support Team
Sent
Yes, we received the message and replied by email.
