8661 comments found.
I have purchased the Masterstudy theme from Envato, and I’m facing an issue while importing the demo content.
During the demo import process, I consistently receive the following error:
“Error occurred: 524 – error!”
I’ve already verified that all server requirements, theme settings, and configurations meet the recommended specifications, but the issue persists and the demo content cannot be imported.
I have also created support ticket #Z104942 2 days back but there is no updates on it. Please check and revert back ASAP.
Hello there!
Thank you for your message and for providing the ticket number. I checked your site and the demo import has actually completed successfully. The content is displaying correctly on the frontend.
The “Error occurred: 524 – error!” message means the server (or a proxy like Cloudflare) did not respond within the allowed time limit during the import process. This is not a problem with the theme itself.
If you are using Cloudflare, please try temporarily disabling it or switching to Development Mode before running the import again. If Cloudflare is not enabled, please contact your hosting provider and ask them to check to make sure nothing is blocking the import on their side.
Also, we strongly recommend against re-importing demo content without first resetting the site complete.
If you try the Cloudflare/hosting steps above and still see the issue, please reply here with the outcome or any new error message and I’ll help speed things up.
Thank you for your patience!
Best regards,
Hi there! We’re using the theme on latest version on studententarife.org, but the slider does not look right – it sometimes hides the menu, often does not have the full width. The current version of Slider Revolution included in the theme and installed is 6.7.37, but there’s 6.7.40 already from the authors. Not sure if that would fix it, but would be great if you would publish it.
There appears a log in the console in /wp-content/themes/masterstudy/assets/js/custom.js?ver=4.8.135 connected to the Slider Revolution height calculation, so I would think the theme and Slider don’t work together as supposed to in this version?
Thanks for looking into this!
Hello there!
Thank you for reaching out!
All the plugins, which are not free, come under our Extended License for these plugins, so you do not need to pay for these plugins’ licenses to use them or extend your license through ThemeForest.
Slider Revolution comes with our extended license. Therefore, the plugin can only be updated after the theme update as we include new versions of the plugin in the theme package.
If a newer version of the plugin is not included in the new version of the theme, its compatibility was not checked with the theme completely.
The new version of the Slider Revolution will be included in upcoming theme updates after checking. If you want to be able to auto-update them from wp-admin, you will need to buy your own personal license for that. Or you can contact our support team. They will send you a new version of the plugin.
Best regards,
Thanks for your quick reply, I’m aware of all of that. That’s why I’m asking you to publish a new version of the theme, bundled with the newest version of the plugin.
It would also be great if you’d have a look at our home page slider, to make sure with the newest version of theme & plugin the home slider will work again and not produce the same size-calculation errors
Thanks!
Currently, the only immediate solution I can offer is for you to contact our support team directly. They can provide you with the file for the newest version of Slider Revolution separately, which you can then install and test on a staging environment to ensure it fixes the vulnerability and the size calculation errors on your homepage before the official theme update is released.
Best regards,
Subject: Header layout issue at default browser zoom (100%)
Description: There is a layout issue affecting the default header of the MasterStudy theme when the website is viewed at the standard browser zoom level (100%). At this zoom level, multiple header elements overlap, including the navigation menu, the “Become an Instructor” link, the search element, and the login/register buttons.
The issue does not occur when the browser zoom is reduced to 90%, which indicates that the header layout is not properly responsive at the default scale. This behavior is especially noticeable when using Arabic (RTL) text, where longer menu labels require additional horizontal space.
The problem is not related to typography settings, font sizes, or caching, but appears to be caused by fixed-width elements and insufficient responsive handling (CSS/Flexbox behavior) within the header structure.
Impact: The header appears visually broken on desktop screens, negatively affecting usability and the professional appearance of the website.
Expected behavior: Header elements should remain properly aligned and non-overlapping at 100% browser zoom across common desktop resolutions, with appropriate responsive handling for RTL languages.
Hello there,
Thank you for the detailed report regarding the header layout issue.
To ensure we completely understand the problem and are looking at the exact same behavior you are experiencing, could you please provide screenshots showing the incorrect display and overlapping elements at 100% zoom? Having visual examples from your specific setup will help us identify the root cause much faster.
Best regards,
Hello there,
Thank you for your reply.
As requested, I have provided screenshots showing the incorrect display and overlapping elements at 100% zoom. You can view them using the following link:
https://imgur.com/a/W1XrVlqPlease let me know if you need any additional information or further details from my side.
Best regards
Thank you for providing the screenshots. This is indeed a very strange case. Since we cannot reproduce this behavior on our end, we need to investigate your website’s environment directly. Please contact us via the feedback form on our profile page at https://themeforest.net/user/stylemixthemes . In your request, be sure to include a detailed description of the problem along with the screenshots and your WordPress admin access credentials so our team can examine the issue properly.
Best regards,
Hello Support Team,
I have an issue: when I set the institution’s price, it does not appear on the front page. Is there a solution to this problem?
Thank you.
Hello there!
Thank you for your question.
If I understand correctly, you are referring to the Enterprise Price feature. Please note that by design, this specific price is visible only to logged-in users, so visitors who are not signed in will not see it on the front page.
Best regards,
Hello,
Thank you so much for your clear explanation! I really appreciate you taking the time to clarify how the Enterprise Price works. Your help makes things much easier to understand.
Hello MasterStudy team,
I hope you’re doing well.
I previously purchased MasterStudy for www.saveeartheducation.com , but that site is now inactive. Four months ago I asked you’ll to use the same license for my new site www.saveearthchain.com which you’ll happily transferred licensing to.
Could you please help me with:
Deactivating the license tied to www.saveearthchain.com
Transferring or re-assigning that license to the new domain which is: www.kuanela.com
Any steps I must follow from my end (purchase code, account info, etc.)
Thank you for your support. I look forward to your guidance so I can get everything running on the new site.
Best regards
Hello there!
Thank you for reaching us out!
I have checked our records but could not find the mentioned domain linked to any MasterStudy license. However, I did notice that this domain is currently attached to a license for another one of our themes, Crypterio. Unfortunately, we cannot deactivate a domain from a Crypterio license on our end, especially since the theme is installed on a live site. If you wish to unlink the domain from the Crypterio theme, you will need to generate a new Envato Token in your Envato account settings; this action will automatically deactivate all domains connected to the old token, freeing up the license.
Best regards,
Hello, I tried to create a ticket unsuccessfully… My issue is that : Students can’t play lesson videos from my vimeo account. On vimeo the courses are unlisted. As unlisted the url looks like https://vimeo.com/VIDEO-ID/HASH. When I look closely the theme keeps only https://vimeo.com/VIDEO-ID/ without the hash with order controls as parameters. Without the Hash vimeo will not authorize the video to play even though my domain is whitelisted.
How may you help me please.
Hello there!
Thank you for reaching us out!
This issue requires individual investigation directly on your website using your specific video links to identify why the hash parameter is being stripped. However, only our support team can perform this check. I am not entirely sure what specific difficulty you encountered while trying to create a ticket, but it appears that your support period may have expired, which restricts access to the ticket system. To proceed, please renew your support service by following the instructions here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/how-to-get-support#how-do-i-renew-or-extend-my-support , and then you will be able to open a ticket for our team to resolve this for you.
Best regards,
Currently, the STM plugin being enabled on the site results in some, but not all, Courses to display a 503 error. Caching isn’t at fault and renaming URLs, resetting permalinks, or disabling other plugins, doesn’t fix it. Specific Lessons, Sections, Quizzes, or Assignments don’t cause it. It seems like server issue, but we can’t seem to find the common thread. Everything is up to date. All requirements are met regarding the background setup. Only enabling the STM plugin results in the issue. It doesn’t affect all Courses, but not a single one either. For now we have to run the site without the STM plugin enabled in order for users to get to their Courses.
Hello there,
Thank you for reaching us out!
I have checked your website configuration and noticed that you are currently running an outdated version of the theme. Therefore, I strongly recommend that you first create a full backup of your website and then proceed to update both the theme and all its associated plugins to their absolute latest versions. Once the update is complete, please try disabling all third-party plugins one more time to verify if the issue persists with the new code base.
Please let me know how it goes after taking these steps.
Best regards,
Our site is up to date, and all plugins are up to date. And, as said initially, disabling other plugins doesn’t fix it. The issue is with the STM plugin
Thank you for informing.
Kindly please contact our team via the contact form on our page here https://themeforest.net/user/stylemixthemes . Please decribe the issue with attaching screenshots and steps that you made for troubleshooting. Additionally it will be helpful if you share your wp-admin credentials, so the team can investigate the case on your site directly.
Best regards,
I am experiencing a critical performance issue that prevents the Elementor editor from loading. After a deep dive into the logs, I have identified the root cause in the following file: plugins/masterstudy-lms-learning-management-system/_core/includes/elementor/widgets/deprecated/stm_lms_featured_teacher.php
The Problem: On line (95-105), the code uses get_users() to fetch all users from the database without any pagination or role filtering. It then iterates through every user to check \STM_LMS_Instructor::is_instructor($user_id).
On my website, there are 57,000+ users. Fetching and looping through 57,000 user objects during the Elementor initialization process causes a memory exhaustion error and PHP timeouts, making the editor unusable.
Hello there,
Thank you very much for your detailed report. We have immediately forwarded it to our development team for review.
The performance issue you are experiencing is occurring because your site is utilizing the deprecated ‘Featured Teacher’ widget, which indeed processes user data inefficiently at that scale. As a quick and effective temporary solution, we strongly recommend replacing this deprecated widget with the ‘Courses’ widget and setting its display type to ‘Featured Teacher’ as shown in this screenshot: https://prnt.sc/uyU3GqpkCulG , which should resolve the loading issue.
Please let me know if you have more questions.
Best regards,
Hi,
Thank you for your response, but I believe there is a misunderstanding regarding how this bug affects the system.
I am not actually using the ‘Featured Teacher’ widget on my pages. The problem is that the Elementor Editor fails to load (stuck on the loading screen) for any page, even blank ones.
The reason is that during the Elementor Editor initialization process, all registered widgets (including deprecated ones) are loaded into the backend. The code in stm_lms_featured_teacher.php runs as soon as the Elementor editor starts to build its widget panel. Because it tries to fetch 57,000 users at that moment, the server hits the memory limit or execution timeout before the editor can even open.
Simply not using the widget on a page does not solve the problem, as the file is still active in the plugin’s core. The only way I could fix the Elementor loading issue was to manually delete or comment out the problematic code in your plugin files.
Please ask the development team to add a proper role filter or a limit to the get_users query in that deprecated file to prevent it from crashing large-scale WordPress sites during the Elementor init process.
Thank you for taking the time to explain this in detail, and I’m sorry for the confusion earlier.I appreciate you clarifying how this is affecting your setup.
I’ve also taken a closer look at your site, and I noticed that it’s currently running a very old version of the theme, along with correspondingly old plugin versions: https://prnt.sc/7cMozOdkQDeJ
Most likely, this is a key factor in what you’re experiencing. Over time, both the theme and bundled plugins have gone through significant changes, including performance improvements and adjustments around deprecated functionality. You can review what has been updated and included in newer versions here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/extra-materials/changelogThat said, I do want to be very clear: because your current version is quite old, I would not recommend updating directly to the latest version on the live site without testing. A lot of code has changed over time, and a sudden major update could introduce conflicts or breaking changes.
The safest next step would be to try updating the theme and related plugins on a staging or local environment first, and then check whether the Elementor loading issue persists there.
Please try this approach and let me know how it goes.
Best regards,
Before buying, I see that there is a separate version of this with all the PRO features. What is the actual price to have all the features enabled? Absolutely all of them.
Hello there!
Thank you for reaching us out!
Yes, you are correct. We offer a separate product called MasterStudy LMS Pro Plus, which is sold independently and includes all the premium features. The price depends on the specific license type you choose, and you can view the full pricing details here: https://stylemixthemes.com/wordpress-lms-plugin/pricing/ .
If you are interested in the Theme itself, for example, because of its ready-made demo layouts, and also want to unlock all the premium features found in the Pro Plus plugin, combining both products is an excellent idea. Moreover, we have a special offer specifically for Theme users who wish to upgrade to the Pro Plus plugin, which you can learn more about here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-pro-plus/upgrade-to-pro-plus-for-free .
Please let me know if you have more questions.
Best regards,
I like the plugin however I have a question regarding the pro version. is the layout there locked to Elementor only or can one also use WPBakery too?
Hello there!
Thank you for your interest in our plugin!
If I understand your question correctly, you are referring to the Custom Course Pages feature available for MasterStudy LMS Pro Plus users. To answer your question: yes, currently this specific feature for customizing single course layouts is exclusively compatible with Elementor and does not support WPBakery.
Best regards,
I have tested MasterStudy Pro for 3 months for free on the demo version of my website. I would like to use the trial version on my live website, but I am getting a license issue related to a different email address.
Additionally, when I try to proceed with the purchase, the page I am redirected to says that I do not have permission to access it.
Could you please help me activate the trial period and also assist me with purchasing a one-year license?
Hello there,
Thank you for reaching us out!
I would like to clarify that the trial period is intended specifically for testing the functionality, and since you have already utilized this free period on your demo version, I can only recommend purchasing a full license for your live site.
Regarding the access issue you are encountering during the purchase process, I suggest trying to access the page using a VPN, as this often resolves permission errors related to regional restrictions. If using a VPN does not solve the problem, please contact our support team directly via the contact form on our profile page at https://themeforest.net/user/stylemixthemes so they can assist you futher.
Best regards,
Good job, just a quick one before I buy the theme. Does it come with the master study plugin or I have to buy that separately?
Hello there!
Thank you for your interest in our theme!
To answer your question, yes, the theme package includes the MasterStudy LMS Pro plugin, which covers all the essential and basic functionalities you need to get started.
However, we also offer a separate product called the MasterStudy LMS Pro Plus plugin, which is sold independently from the theme. This version includes everything in the standard Pro plugin but adds exclusive premium addons and advanced settings. Furthermore, please note that moving forward, all new features will be available exclusively for users of the MasterStudy LMS Pro Plus plugin.
You can learn more about both products here: Theme: https://stylemixthemes.com/masterstudy/ Pro Plus plugin: https://stylemixthemes.com/wordpress-lms-plugin/ .
If you have any further questions, please feel free to ask. We’re happy to help!
Best regards,
My support ended. I just wanted to send you a bug report. The “Password forgotten” function available from the theme’s frontend log in screen does not work.
Hello there!
Thank you for taking the time to report this. Could you please clarify exactly what happens when you try to use the ‘Password forgotten’ function? For example, does nothing happen when you click, or do you receive an error message? If possible, please send us a screenshot of the issue and check your browser’s Console Panel for any errors, as this information will help us understand the potential issue better.
Best regards,
It’ the dialog you get when clicking Login on the frontend and then “Password forgotten”. After sending the email address it returns success. There is no error in the console, ajax returns success as well. But no mail is send. When doing the same via backend or the backend login screen, it works.
Thank you for the detailed clarification. Since the functionality works correctly via the backend and no console errors are appearing from our side, it seems that this issue is reproducing specifically within your website’s environment or configuration. To help us identify the root cause, could you please send us screenshots showing the process and the error, so we can analyze the behavior more closely?
Best regards,
I belive the error is within your programming and that the function is not called. As you said: since it’s working from the backend and only your frontend does not work, I would assume that your programming has a problem.
Sending you a screenshot of your interface and the success message is useless. And the error is, that I don’t receive an email. So a screenshot of my empty mailbox won’t help either.
Please accept my apologies as I seem to have misunderstood your previous message. I have re-tested the case on our end, and I am not observing any issues with email delivery, as you can see here: https://prnt.sc/c38Xg5jaObiO .
Unfortunately, I was unable to check the behavior directly on your site because your security settings have blocked my access: https://prnt.sc/BevSh3D6YgS3 .
Could you please check your spam and junk folders to see if the emails are landing there? If they are not, could you clarify if this is the only email failing to send, or are all emails from the site affected? Also, are you using the WP Mail SMTP plugin? We highly recommend it, as it resolves the vast majority of email delivery issues on WordPress sites.
Best regards,
It’s not a spam problem. I checked the log files and am getting two warnings. It is trying to find this in the pro plugin: addons-plus/Subscriptions/Services/CourseService.php which is not existing. Again: the normal password reset function from the wordpress login screen works fine, so it’s not a mail sending problem that can be solved with WP Mail SMTP. It must be related to your code.
Thanks for the additional details.
We’ve already made adjustments to the subscription-related code, and they will be included in the next update.
Please wait for the update, apply it, and let us know if helps to solve the issue.
If the problem still persists once the update is live, please open a support ticket with our team so we can investigate your specific setup in more detail.
Appreciate your patience — we’ll get this resolved!
Best regards,
5 updates later it’s still not working.
Need to check your site environment and email configurations. From our side there is no issues with sending emails https://prnt.sc/4FdpJc-kTCA2
If need our support team investigate the case on your site directly, please, contact them via support portal.
Best regards,
As written before, I don’t have a running service anymore. And as mentioned, since the regular WP password forgotten function is working just fine, it is probably not an issue with sending mails?
As you can see from the screenshot I shared earlier, the email system itself is functioning properly on our end.
Something on your site is blocking that specific process. If you would like our support agent investigate this case deeper, you can follow the instructions here to extend and renew the support service: https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/how-to-get-support#extending-and-renewing-item-supportOne more thing, did you happen to use our Trial Pro Plus version at any point?
Let me know once you’ve had a chance to check!
Best regards,
Hello Support Team,
There is an issue with the header: there is an overlap between the “Become an Instructor” tab and the “Institutions” tab. Additionally, the search icon and the profile icon do not appear on tablets; only the yellow color is visible.
In your tutorials, I could not find an explanation on how to edit these icons or fix the overlap between the tabs. I found detailed tutorials on editing the header for the tablet version, but not for the MasterStudy theme that I am using.
Could you please help me find a solution to this issue?
Thank you.
Hello therу!
Thank you for reaching out to us.
To ensure we are completely on the same page and looking at the exact same problem, could you please provide us with screenshots showing the overlap and the missing icons as they appear on your device? Having visual confirmation of the incorrect display will help us identify the specific cause and guide you toward the right solution.
Best regards,
I’d like to report a CLS (Cumulative Layout Shift) issue related to the theme header.
The issue appears site-wide (not limited to specific pages), but is more noticeable on inner/service pages where CLS values become very high on desktop.
Lighthouse consistently reports the header logo as “Unsized image element”, even though width and height attributes are present and sticky header behavior is disabled.
This suggests the header is recalculating its height or switching states after First Paint, likely via JavaScript, causing a layout reflow that shifts the entire page content.
This seems to be a core header behavior rather than a CSS or image configuration issue and may affect Core Web Vitals compliance.
Thank you for looking into this.
Hello there!
Thank you for the detailed report regarding the CLS issue.
We would like to investigate this case in more detail to identify the exact cause of the layout shift. Please contact our support team directly via the contact form on our profile page at https://themeforest.net/user/stylemixthemes . In your request, it is essential that you include the Lighthouse report, a video or screenshot clearly showing the visible shift on desktop, the URLs of the specific service or inner pages where the issue is reproduced, and your WordPress admin access credentials so our developers can check the behavior directly on your site and apply a fix if necessary.
Best regards,
If I am using the Udemy template, it is compulsory to only sell courses from Udemy website or be affiliate with Udemy?
Hello there!
Thank you for reaching us out!
No, it is not compulsory at all.
The Udemy template in MasterStudy is just a pre-designed demo layout, but it does not restrict you in any way to selling only Udemy courses or being an affiliate.
You can fully create, manage, and sell your own courses directly on your MasterStudy website.
If you have any other questions about setup, I’m happy to help.
Best regards,
Hello, I have two problems:
There is a very slow loading when trying to open the homepage, even though it doesn’t contain anything except a gallery of some courses.
When navigating between pages, besides the slow loading, there is a strong shaking effect in the page content, or the page appears unstable and jittery.
How can these problems be solved?
Hello there!
Thank you for reaching out!
To start troubleshooting the slow loading on the homepage and the jittery/shaking effect when navigating between pages, please make sure your site meets our system requirements (you can check them in the theme documentation) and that you’re using the latest versions of the theme and all plugins.
Next, try the standard troubleshooting steps: temporarily disable third-party plugins one by one, starting with any caching plugin, as misconfigured caching often causes loading delays or layout instability, and any customizations. This will help identify if there’s a conflict.
Please let me know if these steps resolve the issue or if the problems persist!
Best regards,
As I trying to update through envato API i am getting this error. https://www.awesomescreenshot.com/image/58221981?key=fea599d1693c302683637b5f9f53a768 What should I do?
Hello there!
Thank you for reaching us out!
To resolve this, please first make sure your internet connection is stable during the update process. Also, temporarily disable any caching plugins and security plugins, as they can sometimes interfere with the update request.
After that, try updating the theme again.
If the error persists, please submit a support request via the contact form on our ThemeForest item page here: https://themeforest.net/item/masterstudy-education-center-wordpress-theme/12170274 . Please don’t forget to share with your wp-admin credentials. Our team will investigate and help you directly.
Let me know how it goes!
Best regards,
Hello,
I purchased the license some time ago, and I saw that in the latest update, the coupon management feature that I had been waiting for is now available.
However, I can’t find it anywhere on the interface. The support team told me that I need to pay for the Pro Plus version, but in the interface, there is no option to upgrade. It just redirects me to your website and asks me to pay for a new license from scratch. So, it’s not at all clear what I’ve already purchased and what I still need to buy…
How can I access the coupon management feature? Is it included in the license or not? If not, how can I get it without paying for a full new license?
Hello there!
Thank you for reaching us out!
Based on your description, it appears that you purchased the MasterStudy Theme, which includes the bundled MasterStudy LMS Pro plugin. I would like to clarify that the native Coupon Management feature is exclusively available for users of the MasterStudy LMS Pro Plus plugin, which is a standalone product sold separately from the theme.
However, we have a special offer specifically for our theme users to acquire the MasterStudy LMS Pro Plus plugin. You can find detailed instructions on how to access this offer here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-pro-plus/upgrade-to-pro-plus-for-free .
I also want to highlight that moving forward, all new features will be available exclusively for MasterStudy LMS Pro Plus users.
Best regards,
Is it compatible with PWA?
Hello there!
Thank you for reaching us out!
I would like to inform you that MasterStudy is currently not officially compatible with PWA. This is because we have developed our own dedicated native Mobile Application designed to provide the best mobile experience for your users, which is available as a separate product sold independently from the theme.
Please let me know if you have additional questions!
Best regards,
