26701 comments found.
You said that before I can submit a request, I have to add the support item. However, following your provided procedures cannot help me to add the supported item. I’m unable to submit ticket now. Can you help? It’s very difficult to get help from you.
Hello,
Could you please add screenshot of how you filled in the support request? It should be populated as in screenshot.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
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Hello,
We are running your Bridge/Qode theme on PHP 8.2 and encountering the following PHP warning mostly on every page load:
PHP Warning: Undefined variable $bridge_qode_blog_page_range in /wp-content/themes/bridge/templates/blog-structure.php on line 259
This occurs despite your documentation stating the theme is tested up to PHP 8.3. The issue appears to be an uninitialized variable passed to a foreach() loop, which PHP 8.x handles more strictly than previous versions.
Could you please provide a fix or patch for this issue?
Thank you.
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update Bridge theme and bundled plugins please follow instructions from the video in this link: How To Update The Bridge WordPress Theme And Bundled Plugins and please don’t skip ‘10:34 – One final step after updating the Bridge theme’ part of the video.
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. It is important to update Bridge Core plugin that will be listed there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
As per your previous guidance, we have been checking the Dropbox link provided for the latest version of the bundled plugin (Slider Revolution).
However, after reviewing the Dropbox, we could not find the updated version of the plugin there.
Could you please let us know where we can download the latest version, or kindly update the Dropbox with the current version so we can proceed with installing it on the website?
Thank you for your support.
Hello,
We now added the latest version to Dropbox. Please try now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello Support Team,
In 2020, I purchased your theme with the intention of using it for my website, lifetimepublishing.eu. At that time, I made an initial attempt to set it up, but ultimately did not proceed with using it.
Now, I would like to install and use the theme on the same domain (lifetimepublishing.eu). However, I am encountering an error message stating: “Code is already registered for another domain.”
Since the theme was originally purchased specifically for this domain and has not been actively used elsewhere, I kindly ask for your assistance in resolving this issue. Could you please reset or reactivate the license so I can proceed with the installation?
Thank you in advance for your support. I look forward to your guidance on how to fix this.
Hello,
Thank you for choosing our theme!
We deregistered the purchase code for you. You should be able to register the theme now.
There is also an option to deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’ve installed Bridge on my localhost but the Bridge Dashboard, System Info & Import pages are all blank so I can’t enter my licence key or anything. All recommended plugins are installed and activated.
Hello,
This could be due to the PHP version. Theme is tested up to PHP 8.3 at the moment.
Have you perhaps installed Qode Essential Addons plugin? This plugin should not be used with Bridge theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It appears to be an issue with my localhost server as I have managed to successfully install it on a “live” site.
However could you please deactive my licence from whatever domain it was previously registered to. thanks.
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Perfect, thank you!
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Hi, I have a question regarding the Qode SEO feature. Is there a control panel of this feature? and is this enough for the SEO or I was thinking of activating the Yoast plugin? Please advice.
Hello,
Our built-in SEO is a basic search engine optimization to get you going and you can find more info about available options in this section of documentation. However, if you want to go more in depth, especially in regards to social sharing etc. we recommend using an SEO plugin. So when it comes to Yoast SEO this plugin will in no way cause conflicts with the existing SEO fields, but override them.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for the reply it’s helpful. So I can see the Qode SEO feature in every page, but it’s not available in the Individual Product page only Qode General is available?
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Thank you!
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I have a question regarding my portfolio. When I open an image in the Lightbox, I would like to be able to share that specific image directly on social media. Is this feature supported, or is there a way to enable it?
Hello,
Unfortunately, this is not one of the available social sharing features.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
why can’t i just get a multi web site license for this theme? you have it for the Qi theme, but i don’t like any of those demos? I would pay for a multilecense but i have buy a license for each site just to use ONE theme
Hello,
Unfortunately, there is no multi web site license for Bridge theme. The theme is sold exclusively on ThemeForest under the Regular License.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, is the theme compatible with LatePoint? Thanks Best regards
Hello,
We haven’t tested the plugin with the theme. To test it, you can set up the theme on a locahost installation and check how the plugin is working with the theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
thanks
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I moved my website to another domain/server and would like to deregister the theme from the old domain/server. Said old domain/server does not exist anymore. Please advise as how to proceed. Many thanks.
Hello,
Thank you for using our theme!
We deregistered the purchase code for you. You should be able to register the theme now.
There is also an option to deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
In the licensing files, it is specified that WPBakery grants a license to QODE which means the theme buyer, yet I can’t update the plugin on a new version.
Do I need to create an account on WPBakery website and register the domain with the theme purchase code?
Hello,
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us using this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Also, if you are using Elementor, we recommend deactivating WPBakery page builder. Once you pick a page builder you wish to use, you should stick to that plugin and make sure that the other one is Deactivated. Having both page builders installed and activated at the same time can have a significant impact on your website speed and overall performance.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Are these updates lifetime or just during the 6 month support? For both themes and plugins
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Hi
I have a problem installing the required Qode Optimizer plugin.
I made an account and logged in, entered my purchase code, but when I try to submit a ticket it always gives this error: ‘Autentification error. Please try to login in again from our help center here.’. So i’m running from one problem into the next 
It might have something to do with the fact that I bought a theme from you 5 years ago.
Hello,
You can also contact our support using this email, just include your purchase code in the mail, and our support agents will gladly help you.
This plugin is not required for the theme. It can be downloaded from here (please see screenshot).Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have a pre-sales question. On the shop page, where it displays all the items. Is there an option to add a quantity (for example, 2 or 5 of the same item) and then add it to the cart straight away? I am trying to get away from the client having to click on the item to go to the product page and then only increase the quantity there.
Hello,
Thank you for taking interest!
The quantity selection on product lists is not a feature of the theme unfortunately.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I need to add a custom icon to a single menu item. The site uses both white and black menus. How can I add the icon next to the single menu item in both colors? That is, two different icons: one white for the white menu and one black for the black menu. Is the icon a PNG or JPG file, or can you advise me how to convert it? Thanks.
Hello,
If you are using Dark and Light “Header Skin” option shown in screenshot and the icons are set in Appearance > Menus as in screenshot, then the icons will also inherit the “Header Skin” setting.
As we do not have enough information about your settings, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include URL of your site, and one of our support agents will check your settings and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Even though my site is “registered” i’m still not seeing any options to actually update. I’m stuck on like 28.8. What do i do? thanks
Hello,
To update Bridge theme and bundled plugins please follow instructions from the video in this link: How To Update The Bridge WordPress Theme And Bundled Plugins and please don’t skip ‘10:34 – One final step after updating the Bridge theme’ part of the video.
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. It is important to update Bridge Core plugin that will be listed there.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I submitted the license key in my wordpress, but it kept prompting me to wait. I bought it earlier. It should be around 2014. Maybe it was bound to other websites at that time. Can you remove it from the previous binding information for me? At present, I haven’t considered the domain name of the website. Can I access it normally without a domain name?
Hello,
Thank you for using our theme.
Your license is not connected to any domain at the moment. To resolve “Please wait…” message, try suggestions listed here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is it possible to add a suffix before or after the counter? E.g.: 10,000 > 10k?
Best regards
Hello,
Please submit a ticket at our Help Center and one of our support agents will check if this can be achieved with some custom css.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Team,
I’m unable to recall where my license key is currently registered. Could you please remove/deactivate the key from the existing domain so that I can activate the theme on my new website?
Thank you for your support.
Regards, Sandeep Singh
Hello,
Thank you for using our theme!
We deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I imported the demo, and the layout is damage. https://prnt.sc/kW0YButsSw4j
never mind it. fixed it. THanks
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Very annoying, updated the plugins for the website and it’s totally ruined my website, the old qode blocks dont load so i am left with code all over the site. AND I cannot add the pruchase code no more. Frustrating
Hello,
Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.
Could you please let us know what kind of message are you getting when you try to register your purchase code?Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
No message, it just reloads the page for me to enter the email and the purchase code
Just says ” Please Wait…” for ages and then nothing. Is it linked to another website?
For “Please Wait” message, try suggestions from this article.
You can also contact us using this email, include your purchase code in the email, and our support agents will assist you with registration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
