10688 comments found.
I’m having a small issue with paragraph line breaks in pages and articles. In the WP backend, I can see the line breaks correctly, but they’re not being applied to the frontend.
What fonts are being used in Porto Demo shop 53 for wordpress and when will this be available for Magento 2? Thank you. Please let me know.
Regarding the fonts used in Porto Demo Shop 53 for WordPress, at the moment this demo is only available on the WordPress version.
We plan to update and add more WordPress demos to the Magento theme in upcoming updates. In the next update, there will be some new designs added; however, Demo 53 is not included yet. We will consider adding Demo 53 in a future release.
Thank you for your interest and understanding.
Hello Team
We have buy the theme and also reported issue on platform but we are not getting any response from 2 days.
Ticket ID : Id #65373
Please help to resolve this ASAP as we have live website been stopped.
Regards, Vishal P
We sincerely apologize for the delay in responding to your ticket.
Your ticket was mistakenly assigned to the wrong department, which is why it was not checked earlier. We’re very sorry for the inconvenience this has caused, especially since your website is live.
Could you please provide us with your FTP and SSH access details? We will check the issue immediately and work on resolving it as soon as possible.
Thank you for your patience and understanding.
Best regards,
Hello Team
No reply to the ticket after the next reply.
Hello Team
We are getting the same error again which was solved by your team.
We need the permanent solution. As on live site we can not have such same error again and again.
Regards,
Hello Alex,
Its also giving the error Activation code is not valid now.
Can you please look in to this and help to solve this issues?
Regards,
Vishal P
Hello,
Could you please open a new ticket at https://portotheme.com/support, or contact me directly via https://themeforest.net/user/pt-support1 or by email at hou0103@gmail.com? I’ll be happy to help you with your issue directly.
Regards,
Hello Team
We have already created ticket there and also sent email on hou0103@gmail.com.
We have live website getting same error again and again.
We need to have solution permanent on both live and development website.
Regards, Vishal P
Hello,
Thank you for your message. We have received your ticket and email, and we sincerely apologize for the inconvenience.
We understand this issue is affecting your live website, and we will investigate the root cause to provide a permanent solution for both the live and development environments.
Our team is currently checking this and will update you shortly. Thank you for your patience.
Hello Team
Ticket support is not replying how to solve this issue if this create issue again also same error we have on local development and we need to solve that as-well.
We have already talk with Alex multiple time for the same to share us details how to solve root cause permanent but he never replied.
So we can not solve this on local aswell and if we do some changes on the live with theme setting the same error comes again and again.
Need to help to check by your management and give us the permanent solutions.
Regards, Vishal P
Hello Team
Any update on the resolution of the issue?
We are still waiting.
Regards, Vishal P
Hello,
Sorry for my late reply,
The reason you were unable to upload the logo for the sticky header was caused by an issue with the newsletter popup. The logo file configured in the newsletter popup did not exist, so when you tried to save the settings, Magento could not save the configuration. Because of this, other settings (including the sticky header logo) were also not saved, which caused the issue. I have fixed the missing logo file in the newsletter popup, and now the settings can be saved properly. The sticky header logo upload is working fine now.
Please contact us again if you need any further support.
Regards,
Hello Team
Added other error aswell. Still no reply.
Can you please look at the ticket.
Regards, Vishal P
Hello Team
Any update on the last issue?
Its been 16+ hours we have live website.
Please help to resolve it ASAP.
Regards, Vishal P
We are also getting the same error as radnicmilan on the review tab
<span class="”counter”">1</span>
Where can we download the latest themefiles?
Hello,
You can download the latesst theme files directly in your downloadable section http://themeforest.net/downloads
Regards,
Please can you provide us a download link for the Porto theme in our ticket (#65114)?
Yes, please kindly check the comment in your ticket.
REgards,
so where can i download the latest themefiles? on themeforest there are still so many syntaxerrros in the files. i am running Magento ver. 2.4.8-p3. i opened a ticket too, but no response for 3 days.
Thanks for contacting us.
Could you please let me know your ticket number? You can also contact me directly via my profile page at https://themeforest.net/user/pt-support1 to get the downloadable link.
Looking forward to hearing from you soon.
Regards,
on your profile page, there is no contact button. my ticket number is: #64917 please send me the link to a the latest version in a comment there. thank you!
Thank you for your patience.
The reason I could not see your ticket earlier is that it was mistakenly assigned to the Porto WordPress department instead of the Porto Magento department. That’s why it did not appear in our queue initially.
And one question, please: are you using a child theme from an older theme version?
The ticket has now been reassigned correctly, and I am checking it for you.
Regards,
I’m updating to M.2.4.8 on my development VPS hosting. Everything is done well and works fine. The only problem is with the template. I’m using demo 33.
On the CMS pages, where the price should be displayed, I have this message:
<span class=”price-container price-final_price tax weee”>
<span class=”price-label”>Price from:</span>
<span id=”11962” data-price-amount=”891” data-price-type=”” class=”price-wrapper”>891.00 EUR</span>
</span>
Also in the REVIEWS tab <span class=”counter”>1</span>
If anyone had this problem, how did they solve it?
I found the problem:
app/code/Smartwave/Dailydeals/view/frontend/templates/product/price/final_price.phtml
Instead of <?php echo $block->escapeHtml($block->renderAmountMinimal()); ?>
This is required: <?= /* @noEscape */ $block->renderAmountMinimal(); ?>
I have the impression that themefiles with errors are being uploaded on purpose to buy support. I don’t want to accuse anyone but I notice that others have the same problems as me. I solved my problem by spending a lot of time finding errors and fixing them. If I could fix the errors, why can’t the Porto Themes development team? Something is not right and not fair here.
Thank you for sharing your concerns with us.
We would like to clarify that we have actually uploaded a newer package to ThemeForest. However, we are not sure why the older package is still available for download on your side. We will recheck this issue with ThemeForest to make sure everything is updated correctly.
We sincerely apologize for any inconvenience this may have caused and appreciate the time and effort you spent resolving the issue.
For further support, please kindly contact us via our helpdesk at https://portotheme.com/support so our team can assist you more directly.
Regards,
Can anyone provide me with a download of version 2.2.1? I will be willing to pay for it (also paid for theme). Need it urgently
Hello,
We do not support Porto for Magento 2.2.1 as this version is too outdated.
However, if you would like us to check what is wrong with your site, please contact us via our helpdesk at: https://portotheme.com/supportRegards,
Hi,
No I want Porto version 2.2.1. So the version is for the theme. Can you provide me download for that please?
Hi,
Thank you for your message.
Currently, the latest Porto theme version is 5.1.0. The version 2.2.1 is extremely old and has been discontinued for a long time. Unfortunately, we no longer keep or provide downloads for such outdated versions, as they are not compatible with current Magento standards and may cause security or performance issues.
If you would like, I can help you check the issue on your site or advise the best upgrade path to ensure stability and compatibility.
Looking forward to your understanding.
Best regards,
So no version control?
I need in no way (and will not ask) support after the download. Just need the files for 2.2.1 to find chances in files.
Please provide download.
Hi,
I understand your need.
Porto theme version 2.2.1 is very old and has been discontinued for many years. We no longer store or share download files for such old versions, even if support is not required.
Because of this, I’m sorry that we cannot provide the download for version 2.2.1.
Thank you for your understanding.
REgards,
I’ve just updated Magento to 2.4.8 and I get this error when trying to run: bin/magento setup:static-content:deploy
Compilation from source: .../app/design/frontend/Smartwave/porto/web/css/animate.css Compilation from source: LESS file is empty: frontend/Smartwave/porto_child/en_GB/css/animate.less
Error happened during deploy process: Compilation from source: .../app/design/frontend/Smartwave/porto/web/css/animate.css Compilation from source: LESS file is empty: frontend/Smartwave/porto_child/en_GB/css/animate.less
Hi,
Sorry for the late reply.
For getting support for theme-related issues, please kindly open a new ticket at the official Porto support page below: https://portotheme.com/supportRegards,
Porto 5.1 just downloaded from Themeforest. And still basic syntax errors in composer.json files - app/code/Mageplaza/AjaxLayer/composer.json - app/code/Mageplaza/LayeredNavigation/composer.json - app/code/Mageplaza/Search/composer.json - app/code/Smartwave/Core/composer.json - app/code/Smartwave/Dailydeals/composer.json - app/code/Smartwave/Filterproducts/composer.json - app/code/Smartwave/Megamenu/composer.json - app/code/Smartwave/Porto/composer.json - app/code/Smartwave/Socialfeeds/composer.json
in all this files there is missing comma after require: php line - “php”: “8.2.0 || ~8.3.0 || ~8.4.0” + “php”: “8.2.0 || ~8.3.0 || ~8.4.0”,
What ever is going on, I have very low confidence to put this into production page.
and additiona JS syntax errors in - app/design/frontend/Smartwave/porto/Mageplaza_AjaxLayer/web/js/view/layer.js - app/design/frontend/Smartwave/porto/Mageplaza_AjaxLayer/templates/layer/view.phtml
please have a look in a original file from Mageplaza_AjayLayer and update this override As far I can see there are basically no changes, just remove this files from your package.
Hello,
We have already submitted an updated package that fixes this syntax issue.
If you’re unable to download the update from ThemeForest, please contact us through our helpdesk using your purchased account, and we will provide you with a direct download link.
REgards,
is this theme magento 2.4.7-p8+nginx+valkey+varnish compatable?
Thanks for your interest in Porto,
Yes, the theme is compatible with the latest Magento 2.4.x versions and commonly used server environments such as Nginx, Valkey, and Varnish. We always recommend using the latest stable setup for the best performance and compatibility.
Regards,
The last Themeforest version has plenty of incredible syntax errors like unclosed parentheses, double > to close an HTML tag, the composer.json files of all the theme modules are wrong formatted, the mobile front version does not work…
I submited a request in your zendesk. Could you please send us the latest fixed version?
Hello,
It seems there might have been an issue with your package on ThemeForest. Could you please share your ticket number with me? I’ll make sure to send you the latest version 5.0.1 right away.
Regards,
Can you please update the change log? Last one is at Version 5.0.0 (8/13/2025) but theme updated at 1 September 2025. It’s not like one or two days so I could assume it’s the same update.
Hi there,
Both are the same version 5.0 — there hasn’t been a new release since then. You can reach out to us via our helpdesk, and we’ll send you the latest download link.
We’re currently submitting version 5.0.1 to ThemeForest.
Thanks for your patience!
You previously commented about a problem with the theme version on Themeforest. We’re currently experiencing similar issues — particularly with composer.json and some .phtml files — and it seems the ThemeForest version might still be outdated. Although our support period has expired, ThemeForest’s licensing terms state that we should still have access to theme updates. Could you please let us know: When will the latest fixed version be available on ThemeForest? Or is there a way for us to download the corrected package directly? Thank you for your help.
Hello,
It seems there might have been an issue with your package on ThemeForest. Could you please share your ticket number with me? I’ll make sure to send you the latest version 5.0.1 right away.
Regards,
Ticket number: Id #63091
I used your theme but had issues so had to restore from a backup made before I installed the theme so I have no way of de registering the theme will you deregister please. YOU REPLIED THAT I NEED TO USE SUPPORT HOWEVER MY SUPPORT HAS EXPIRED SO I CANNOT CONTACT YOU YOU APPEAR TO BE ASKING ME TO PAY TO ACTIVATE SOMETHING I HAVE ALREADY PAID FOR
Hello,
We sincerely apologize for the inconvenience. Please contact us through our helpdesk at https://portotheme.com/support , or reach out directly via https://themeforest.net/user/pt-support1 for further assistance.
Regards,
can I also get the full link to download directly because this is not working
Hello,
We sincerely apologize for the inconvenience. Please contact us through our helpdesk at https://portotheme.com/support , or reach out directly via https://themeforest.net/user/pt-support1 for further assistance.
Regards,
Greetings, do I need a product key for magefan blog with my porto theme?
Greetings,
Please note that Magefan Blog has recently changed to a paid (commercial) model. Previously, it was available for free, but now a separate license or product key is required in order to use it.
The Porto theme does not include a Magefan Blog license, so if you want to continue using this extension, you’ll need to purchase a license directly from Magefan’s official website.
Thank you for your understanding.
Best regards,
Can we all please have an error free download of the latest version. The latest download is still full of coding errors and un-usable. I have no support account, I just need the latest error free version as per license.
For reference, all composer.json files have errors:app/code/Smartwave/Filterproducts/composer.json app/code/Smartwave/Socialfeeds/composer.json app/code/Smartwave/Porto/composer.json app/code/Smartwave/Dailydeals/composer.json app/code/Smartwave/Megamenu/composer.json app/code/Smartwave/Core/composer.json
As well as previous mentions: custom_link.phtml header.phtml form.mini.phtml small_list.phtml (both copies)
Additional: Mageplaza incorporated composer.json files are also incorrect.
Had to give up fixing, too many errors. Playing Whack-a-Mole here!
Hello,
We sincerely apologize for the inconvenience. Although we have already fixed this issue and carefully tested the updated package, it seems that the version currently available on ThemeForest is still not the latest one. We have submitted the corrected package to ThemeForest multiple times, but unfortunately the update process is beyond our direct control.
To make sure you can proceed without delay, please contact us via our helpdesk https://portotheme.com/support and I will personally provide you with a direct download link to the latest working package.
Thank you for your patience and understanding.
We are interested in Demo 53 for Magento 2? Is this available now?
Hello,
Thank you for contacting us.
Unfortunately, Demo 53 is not available at the moment. We will include this new design in the theme in an upcoming update.
Regards,
A lot of code errores, no compatibility with Magento 2.4.8 json files not correctly made. Impossible to work with these theme
Hello,
Porto is fully compatible with Magento 2.4.8. If the installation didn’t work on your site, it’s usually due to setup steps or environment configuration, not because the theme is incompatible. We are always ready to assist — Please kindly share your site URL along with admin, FTP, and SSH access, we can help you complete the installation.
Regards,
but nobody respond un support system ….
Hello,
The reason we could not see your ticket is because it was mistakenly assigned to the WordPress support department. We already left a comment on your ticket at the same time we received your first comment on ThemeForest.
Kindly check the ticket again and reply there so we can continue assisting you.
Regards,
Please advise. Update from 4.0.9 > 5.0. Error; ParseError: syntax error, unexpected token ”;”, expecting “)” in app/design/frontend/Smartwave/porto/Smartwave_Porto/templates/html/header.phtml:166
I know my support is expired.
Regards
Hello,
We have submitted the fixed package to Envato, but it has not been approved yet. Please contact us via our helpdesk at https://portotheme.com/support to receive support and the downloadable package.
Regards,
Thanks for the quick responds. #61575
Hello,
We already contacted you via our helpdesk and sent you the downloadable package right after receiving your comment here. We hope you have been able to install the theme successfully.
Please feel free to contact us through the helpdesk if you need any further assistance.
Best regards,
Hello, After install the downloadable package, stil have errors;
1 exception(s): Exception #0 (InvalidArgumentException): Mageplaza_AjaxLayer composer.json error: Unable to unserialize value. Error: Syntax error
Could you please open new ticket at https://portotheme.com/support and provide us your Site URL, admin and FTP access info. Let me check it.
Regards,
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
