778 comments found.
Hi. I have tow sites eith this theme, that are so slow or dont open at all. Everithing up mto date. If i deactivade PSGcore, it works. Is there a fix? Im i the only one?
Sorry. Just found out it was a question from our server! PSGcore was tring to comunicat with some IP our server bloked. Solved!
Hello,
Thank you for letting us know that your issue has been resolved.
If you have any other queries, please create a support ticket on our support portal (https://potezasupport.ticksy.com/) and include detailed information about the issue you’re experiencing, along with screenshots and steps to reproduce the problem. This will help our team to review the matter and assist you more efficiently.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Great theme, used for a few years now, thank you – but I am unable to update WPBakery? Error in backend says, package not available…? How to update, please and thank you.
Hello,
It seems there is an issue with the license activation. Please reactivate the purchase code and try again.
If you have any other queries, please create a support ticket on our support portal (https://potezasupport.ticksy.com/) and include detailed information about the issue you’re experiencing, along with screenshots and steps to reproduce the problem. This will help our team to review the matter and assist you more efficiently.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hello,
I’m experiencing an issue with the Category Icon Carousel in the CiyaShop theme.
The category icons slider is no longer displayed on the frontend. Previously it was working correctly, but now the carousel does not appear at all.
Environment details:
Theme: CiyaShop 4.23.1
WordPress version: 6.9.1
WooCommerce version: 10.5.0
PHP version: 8.3.29
Recently I performed updates on WordPress core and multiple plugins.
What I already checked:
Cleared cache
Verified that product categories and icons are correctly configured
The element exists in the layout but does not render on frontend
Could you please confirm:
If this is a known compatibility issue with WordPress 6.9.1 or WooCommerce 10.5.0
If a theme update or patch is available
If there are recommended debugging steps
This issue affects the frontend layout and usability, so any guidance would be greatly appreciated.
If needed, I can provide screenshots or temporary access.
Thank you.
Hello,
Please create a support ticket on our support portal (https://potezasupport.ticksy.com/) and include detailed information about the issue you’re experiencing, along with screenshots and steps to reproduce the problem. This will help our team to review the matter and assist you more efficiently.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hi,
Still it doesnot support AMP Plugin which is required for seo by google. Its been a long time a major update comes for this theme.
Hi, when will you be updating WPBAKERY, it is very out of date? Version 8.6.1 installed. 8.7.2 is current on updates… thanks
Hello,
We are currently working on a release, which will be available soon.
If you have any other queries, please create a support ticket on our support portal (https://potezasupport.ticksy.com/) and include detailed information about the issue you’re experiencing, along with screenshots and steps to reproduce the problem. This will help our team to review the matter and assist you more efficiently.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
respond ticket #4532558
Hello,
We replied to your ticket. Please check and provide the requested details so that we can proceed further.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
hi there guys, i have some problem with my theme. i create a stagig site because i have some problem to solve and i need to insert some css in admin panel but i cant and i dont know why! here a screenshot: https://www.dropbox.com/scl/fi/mh0jhubuiho1hvk5kp84b/screen-ciya.png?rlkey=vu6nddp7n0w9whp27vlicyyeo&dl=0 ... the website is here: https://www.didattica-odontoiatrica.it/webapp/ ideas?
Hello,
Please create a support ticket on our support portal (https://potezasupport.ticksy.com/) and include detailed information about the issue you’re experiencing, along with screenshots and steps to reproduce the problem. This will help our team to review the matter and assist you more efficiently.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
hello
App must target Android 15 (API level 35) or higher …
play store console removed my app . please fix this
mobile team not giving any reply for this last few months. Other customers also reported this. I put ticket also
hi there guys, there is a theme update soon … for woocommerce 10.3.3? thanks.
Hello,
We’re actively working on it, and an update will be released soon to resolve the issue.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
ok great!
Good day, “Header Style – Right Top Bar & Main” issue, Have you noticed that there’s not option to change or customize the Logo section background on this header option? It’s just white, which is not neat when the logo has a different background. Unless I am just missing it.
Hello,
Please create a support ticket on our support portal (https://potezasupport.ticksy.com/) and include detailed information about the issue you’re experiencing, along with screenshots and steps to reproduce the problem. This will help our team to review the matter and assist you more efficiently.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
hi there guys, i now my support is ended .. 
but i have some issue after them update from version 3.5.4 to 4.21.1 …. (was an old customer)
I took back an old client of mine whose site I had made and bought and installed CiyaShop theme version 3.5.4. Now the client has come back to me and I have created a staging site to renew the graphics and do the updates. but updated the theme I have problems with the single product page. also strange thing in the theme option menu regarding the search bar I don’t see the default???? option everything is strange! can you take a look. i attach screen. Now for example i deleted the child theme and it restored the product page as before. but the search menu no! i would like the search in line with the background. i can send u some screen …. ideas?
no one there?
Hello,
Please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about the issues you are facing, with screenshots, so that our concerned team can check and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
ok thanks.
ok thanks, but no work!!
works!
i sent a Message pls can u check it?
Hi, Does it make sense that a check box does not appear on the checkout page in the privacy field ?
Hello,
The privacy terms checkbox on the Checkout page appears when the “Terms and Conditions” page in WooCommerce Settings and the “Privacy Policy” content in the Customizer are configured. Please refer to the documents below for detailed information.
- https://woocommerce.com/document/configuring-woocommerce-settings/advanced/#page-setup
- https://woocommerce.com/document/woocommerce-customizer/checkout/#section-1
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about your query with screenshots and steps to replicate the issue, so that our concerned team can check and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hello .. Would you please tell me how i can change my domain, and also I can’t add ticket so I want to control that by myself not from your side! it is must be available for me to change them add or delete which activate domain I want.
Hello,
According to the Themeforest license, one license is valid for a single end-use only. Please create a support ticket on our support (https://potezasupport.ticksy.com/) and share the purchase code details so that our concerned team can check and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
but I dont have support
cant create ticket .. is there email that I can contact you on it
Hello,
Please create a pre-purchase ticket and share the requested details.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
I don’t find pre purchase option
Hi,
Here is the direct link:
https://potezasupport.ticksy.com/submit/#100007990
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Sorry for asking here but your system won’t allow me to ask a simple question as my code expired in 2023 – I don’t think i should have to pay for again for one this question : Which css file is the wordpress login background image in (image filename: login-body-bg.png) I want to change it but can’t locate anyting in the control panel or which css file it’s called from. Thanks
Hi,
Thank you for your patience, and sorry for the inconvenience caused. To change or remove the “Login Body Background” image, please follow the steps below:
1. Navigate to the following file: ”/themes/ciyashop/includes/login.php” Screenshot for reference: https://prnt.sc/O30TcqgWXny3
2. Locate line #33 in the file. You can update or remove the background image from this line. Screenshot: https://prnt.sc/uE910CB217iP
If you need further assistance, feel free to reach out.
Thanks, Mehul – https://www.potenzaglobalsolutions.com/
Amazing, thank you for this 
Ok, so I copied the login.php to the child theme and changed the image url in it and then stored the image in the same location in the child theme – but it is not changing anything, my cache is clear on browser and server? I also tried creating a direct link instead of using ‘get_template_directory_uri()’ and this didn’t work either.
also, there is no option to move the ‘Back to Top’ button to the left side of the screen? how do I do this as well without it in the admin? CSS?
Hello,
Please create a support ticket on our support site (https://potezasupport.ticksy.com/) and provide detailed information about your customisation and the issue you are facing with screenshots and reference links so that our concerned team can check and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hello,
Your template is Not fully RTL foe web and mobile :
Nitzan
Hello,
Please create a support ticket and share the details where you are facing the issue, so that we can check and guide you.
If you have any other queries, please create a support ticket on our support site (https://potezasupport.ticksy.com/) and provide detailed information about your query with screenshots and reference links so that our concerned team can check and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
I’m no longer in support, but if you want to take a look and fix it before I fix it, I’d be happy to.
Some issues in RTL for mobile and web as you can see
https://shor-online.com/Hello,
If you can provide the exact details about the issue with the URL and screenshots, we can check and provide a fix in the next release. You can create a pre-purchase to share the above requested details.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
HI, Will do it but i can guess it will be easy for you to QA on my new site
Hello,
Your last query is a little bit unclear. Please provide more details with reference links and screenshots.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
How to I link the Wishlist icon and the Compare Icon? I have them on the menu, but they are not linked?
Hello,
For Wishlist icon : Create a new page and add the shortcode [ciyashop_wishlist], then save the page. Screenshot: https://prnt.sc/fAftjPnLL6vy
Go to Theme Options > WooCommerce > Wishlist, and in the Wishlist Page dropdown, select the page you just created. Screenshot: https://prnt.sc/grIzmSpBHksC
For more details, please refer to the official documentation: https://docs.potenzaglobalsolutions.com/docs/ciyashop-wp/?section=wishlistFor the Compare Icon Go to Theme Options > WooCommerce > Compare Set Show Compare to “Yes” : Screenshot: https://prnt.sc/zSUqsa3bddn9
For more details, please refer to the official documentation: https://docs.potenzaglobalsolutions.com/docs/ciyashop-wp/?section=compare If you have any other queries, please create a support ticket on our support site: https://potezasupport.ticksy.com/Kindly provide detailed information about your issue along with screenshots and reference links so our support team can assist you more efficiently.
Thanks, – https://www.potenzaglobalsolutions.com/
Thank you so much.
hi there guys I have installed the theme update 4.20.1 … but i have a notice about some obsolete files??? i have WP 6.8.1 and woocommerce 9.9.5 … ideas? thanks
Hello,
Are you referring to the WooCommerce templates?
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about your query with screenshots and steps to replicate the issue, so that our concerned team can check and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
yes, WooCommerce templates …
Hello,
We are working on the outdated WC templates. The fix will be available i the next release.
Please refer to the document below for more information.
https://docs.potenzaglobalsolutions.com/faq/how-to-fix-outdated-woocommerce-templates/If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about your query with screenshots and steps to replicate the issue, so that our concerned team can check and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
hi there guys thanks a lot. i’m waiting the next update. 
Hello when using the Setup Wizard it’s not importing the pages. It states “Also, choose the appropriate pages to be imported from the list.” I’m able to select the template but I’m unable to locate this page list on the Default Content page or the following page. Please advise.
Nevermind, it worked after a few times and imported the pages, however there was never a list to select.
Hello,
Thanks for letting us know that your query is resolved. If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about your query with screenshots and steps to replicate the issue, so that our concerned team can check and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hello,
Can’t update Required plugin (PGS Core) with message “File not found”?
Thanks in advance
And PGS Stock Filter doesn’t work for products on sale! When clicked, all products are displayed instead products that are on sale only! “In stock” and “On backorder” filters works but “On sale” is broken!
Parent theme version 4.20.1, using child version 1.0.0 PGS core – Installed version 5.7.0 and cannot install new one 5.9.1, as mentioned above!
Hello,
1. Can’t update Required plugin (PGS Core) with message “File not found”?
=> Please try again after reactivating the purchase code.
2. And PGS Stock Filter doesn’t work for products on sale! When clicked, all products are displayed instead products that are on sale only! “In stock” and “On backorder” filters works but “On sale” is broken!
=> Please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about the issue with screenshots, reference links and steps to replicate the issue, so that our concerned team can check and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Thanks for reply.
First problem is solved with reactivating.
Second problem isn’t solved and I cannot send support ticket without renewal.
Hello,
If your support has expired, you will have to extend your support to post queries in the support forum.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hi, I’m experiencing an issue with the Text Block element in the top header of your theme.
When I try to save a simple announcement message like: “All Orders Ship Within 24 Hours – No Extra Fees”
…after clicking Save and then Save Changes, the message appears broken on the frontend like: “pAllOrdersShipWithin24HoursNoExtraFeesp”
It seems like spaces are being removed and the string is being distorted. I’ve tried disabling cache plugins, retyping the text, and saving multiple times, but the issue persists.
Could you please take a look at this? It seems to be a bug in how the content is handled or rendered after saving.
Thanks in advance for your help!
Hello,
Please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about the issue with screenshots and steps to replicate the issue, so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
understood , i am customer from you gyus since long time ago, and now for for report this bug, requiered to paid support? no make sence, becuase this issues is happening to all customer 100%
Hello,
This issue has been fixed this issue, and an update will be released very soon.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
