8670 comments found.
Hi guys ! A lite question : I’m cleaning the mess in my media library (I clean up my directory /upload using FTP too… lot of old media not referenced were still there.). I’ve deactivate (temporarily) All performance options such as “Adaptative Images”, Dynamic Srcset, etc. But I notice that Uncode still creates adaptative images (uai), even if the option is deactivated ! Why that ? Of course I can clean up easily using the “Delete all images” button. But it never stops ! Once my cleanup was finished, I wanted to activate the Dynamic Srcset option, which ask to delete all adaptive images first. But what happens if they keep regenerating? thanks for your help.
Hi Lebenzet! These -uai images are created because you are using the Crop (Ratio) options. When you define a specific crop, the server must generate a new image file to match those dimensions, and these files are identified by that prefix.
You mean in the Wordpress Settings /Media options ?... I’ve unchecked it… stil going. new uai all the time. But something is not clear for me : each time I upload an image, it creates meany thumbnails (some are cropped). Why Uncode needs to create even more thumbnails (uai) (if Adaptative Image is not activated of course) ???
Sorry… uncheck the crop button works…. no more uai.
Thank you for the confirmation!
Thank you so much!!! It’s a beautiful theme.
Thank you for the support!
Hi, I purchased the theme. I installed the zip file (currently only the parent theme). On the welcome page, I entered the Item Purchase Code (copied from both the PDF and the txt file and pasted it). It won’t let me confirm the code. Why? What else should I do?
Sorry, solved. I changed browsers and it works.
Hi nun and thank you for the confirmation! Probably it was related to some possible browser extensions. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
Hi, Two fantastic themes: “Portfolio Pattern” and “Portfolio Gallery.”
Before purchasing one, I have a question. Clicking on a photo on the homepage opens a photo overlay. Is it possible to link the photo to a page (give it a link)? That is, clicking on a photo opens a page with a description?
Thank you and congratulations on your work.
Hi nun! Thank you for your interest! Yes, this is absolutely possible. What you are currently seeing is a Media Gallery, but you can achieve the exact same layout using Posts (such as a Portfolio). The main difference is that, unlike a standard gallery, these posts will each have their own dedicated destination page. I can confirm this will work perfectly for your needs!
Hi Undsgn, my client had to change their domain for legal reasons (from savage-saints.com to halfsavagehalfsaint.com. Now I can’t do any of the updates, etc. How can I transfer the license to the updated domain? It is the same exact website, just a new domain. I
Hi howahya and sorry for the delay (we didn’t received the notification)! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi Undsgn, I’m trying to migrate my license to a new domain but getting an “exceeded activations” error. I’ve sent a private message through your profile page with my Purchase Code. Could you please check it? Thanks!
I purchased Uncode a few Years ago, i installed it on a staged Website and back then it wasn´t for me, so i deleted it after a few days. Now I wanted to Try it again, but it says my Code is already active on a Website so i can not activate Uncode. Shouldn´t the code itself be free again after deleting the Website? I want to test it again to see if it fits for my other Websites too, but can not activate my licence. Can you reactive the licence or look why it says already activated? I find it quite unfair because i didnt used my Uncode licence back then.
Hi ruffy609! No, the license code cannot be released or reset, even if the original website where it was used no longer exists. According to Envato’s terms, a standard license is valid for a single project and a single end product, meaning it cannot be reused for a new installation. Anyway, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
I can understand that, but isnt that unfair? I didnt used the licence, it was just for test.
Hi ruffy609! This is the official Envato policy for all themes. Generally, these types of requests are accommodated if they are made within a reasonable timeframe, rather than several years after the initial registration date. Please go ahead and send the requested information, and we will look into the situation for you.
The client didn’t update the website for years, so now after updates getting fatal errors and warnings due to the update being too big I think.
Fatal error: Uncaught TypeError: Unsupported operand types: string / int in /home/crievents/public_html/wp-content/themes/uncode/partials/elements.php:428 Stack trace: #0 /home/crievents/public_html/wp-content/themes/uncode/vc_templates/vc_row.php(685): uncode_get_back_html() #1 /home/crievents/public_html/wp-content/plugins/uncode-js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(534): require(’/home/crievents…’) #2 /home/crievents/public_html/wp-content/plugins/uncode-core/includes/vc_extend/modules/row/extend.php(19): WPBakeryShortCode->loadTemplate() #3 /home/crievents/public_html/wp-content/plugins/uncode-js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(644): uncode_row->content() #4 /home/crievents/public_html/wp-content/plugins/uncode-js_composer/include/helpers/helpers.php(1832): WPBakeryShortCode->output() #5 /home/crievents/public_html/wp-includes/shortcodes.php(434): vc_do_shortcode() #6 [internal function]: do_shortcode_tag() #7 /home/crievents/public_html/wp-includes/shortcodes.php(273): preg_replace_callback() #8 /home/crievents/public_html/wp-content/themes/uncode/core/inc/customizer.php(69): do_shortcode() #9 /home/crievents/public_html/wp-content/themes/uncode/page.php(634): uncode_remove_p_tag() #10 /home/crievents/public_html/wp-includes/template-loader.php(125): include(’/home/crievents…’) #11 /home/crievents/public_html/wp-blog-header.php(19): require_once(’/home/crievents…’) #12 /home/crievents/public_html/index.php(17): require(’/home/crievents…’) #13 {main} thrown in /home/crievents/public_html/wp-content/themes/uncode/partials/elements.php on line 428
Any way to easily get this upgraded without having to rebuild the home page again?
Hi ankushthor! We are not entirely sure about the exact cause without having direct access to your installation, especially since we have not received any similar reports like this in the past.You can try updating the uncode/partials/elements.php file with the version found at this link: https://ssnipp.com/raw/24
If this does not resolve the issue, however, the only option is to open a formal support ticket so our developers can investigate the problem more thoroughly.
Unfortunately this didn’t do anything, any way your team can take a look without the supper being renewed?
Hi ankushthor! We apologize, but as mentioned previously, it is quite difficult to fully assist you without having direct access to your installation. At this stage, debugging directly via FTP would be necessary. Unfortunately, we are unable to provide this level of hands-on support (such as logging in your FTP) through this channel. Doing so would undermine Envato’s support expiration policy, and in fairness, all users would rightfully expect the same exception.
No worries, will just rebuild the website on Elementor for easier maintenance going forward. Thanks
Hi ankushthor! Thank you for the confirmation, even if we cannot help here!
hi, I want to disable the mini cart for performance reasons (but keep the cart icon in the menu). how can I do this?
Hi supermex! We are sorry, but there is not a native options. Please try to insert this in the Child Theme functions.php (not tested):
function uncode_disable_mini_cart_fragments() {
wp_dequeue_script('wc-cart-fragments');
}
add_action('wp_enqueue_scripts', 'uncode_disable_mini_cart_fragments', 11);
You can also try to activate the SideCart (not MiniCart) and use this hook:
add_filter( 'woocommerce_widget_cart_is_hidden', '__return_true' );
thank you, I tried both but the mini cart still appears. I want the mini cart functionality to be completely disabled, and just display a cart icon the the menu bar 
Hi supermex! We tried a few quick solutions, you will need to proceed with custom modifications. As explained previously, this is simply not a native feature within the theme.
Hi supermex! Did this appear previously, or was it also missing before? This is the only setting available for this feature. If you already have it enabled, there is likely something that needs to be fixed within your custom code: https://undsgn.d.pr/i/2vGRkH
well I manually added the cart icon on desktop using this filter uncode_woo_cart_icon, but it does not work for mobile. Is there another filter I can use to add the icon next to the my-account icon on mobile?
We apologize, but evaluating custom modifications is not something we can do from our end. If you use the native option I showed you previously, it works perfectly without the need for any custom code. You may simply need to review the steps you have taken so far to ensure everything was set up correctly.
Hi,
I just noticed a problem after the latest update to 2.11.5. I linked a product page for the WooCommerce shop, but it doesn’t seem to be displaying the content as intended.
This holiday notice from January 26 is displayed in the frontend, but it is not visible in the backend. Screenshot: https://postimg.cc/6TCBpCdt
What is the reason for this? Thank you.
Hi markusspiske! It is quite difficult to determine the exact cause of this issue from just a screenshot, especially since we currently do not have any other users reporting a similar problem. Could this notice be generated by a third-party plugin that automatically hooks into that specific area? To investigate this properly and look into the details, you will need to open a formal support ticket.
Good day, where can I get the videos and images in this demo: https://undsgn.com/uncode/homepages/classic-innovators/
Hi j23j23! As for documentation, images are not part of the Demo Contents, most of the images used in this demo are from Unsplash: https://unsplash.com/
Hello Is there a problem with YouTube videos embedded on the Uncode theme? All the YouTube videos embedded seem broken. https://prnt.sc/0d92g107PVcQ
Hi mahershe! at the moment, we don’t have any similar reports, and our demo is working as expected. Here, there are several YouTube videos: https://undsgn.com/uncode/features/video-gallery/
Hello Yes, it was a problem with my website, and I solved it. I have another problem: I am adding YouTube videos to the media in the products, but they are invisible in the frontend. It worked with the portfolio but didnot work with the products. I am using a content block.
Hi mahershe! We apologize for the inconvenience, but it is not natively possible to add videos to the WooCommerce product gallery, as this is not a built-in feature of WooCommerce itself (only available via extra plugins). To add video functionality, you can try to use a third-party plugin. If you already have a plugin for this and want to test it, please make sure to follow these steps: Use the default layout. Activate the default Product Gallery option in Theme Options > WooCommerce settings.
Hi mahershe! We are not exactly sure about your specific setup, but after testing this on our end using the Dynamic Gallery, we can see the native WooCommerce Gallery. This is the expected behavior because, on the Single Product page, the system uses the default WooCommerce gallery rather than Uncode’s standard Media system (which is used for other post types, such as Portfolios).
What do you recommend to solve this issue? any plugin recommended?
Hello mahershe,
if your goal is to include YouTube videos inside the product media area (gallery-style), you will need a dedicated third-party plugin that extends WooCommerce’s gallery functionality, yes.
We do not officially recommend a specific plugin, but you should look for something that explicitly supports WooCommerce product gallery videos, is compatible with the default WooCommerce gallery, does not replace the product template entirely.
After installing such a plugin, make sure you are using the default WooCommerce product gallery (Theme Options > WooCommerce > enable Default Product Gallery), since most video plugins hook into the native WooCommerce gallery structure.
All the best
Hello, I don’t know why my website’s color is going to be like this, for example, https://ibb.co/GQzTggXk Also, my PHP Max Input Vars is only 1000, and I tried to fix and it doesn’t work.
Hi owen_1173, and sorry for the delay over the weekend! It is very likely that the issue with max_input_vars is completely blocking the saving of your Theme Options, or there may be a file permissions issue. Regarding the fact that you are unable to change the value from 1000: this usually suggests that your server has an upstream limit. This means that even if you modify the local setting, the Master Value controlled by the server configuration is locking it down.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
I know this is not the official support channel, but I wanted to report a regression I found in one of the latest updates that is breaking layouts across the site.
It seems this rule was added to the core CSS: @media (max-width: 959px) { .main-container .row-container .row-parent .row-parent { padding: 0 !important; } }
By forcing padding: 0 !important, the theme is now overriding all nested row utility classes (like penta-h-padding, single-bottom-padding, etc.) on mobile. For example, my footer is now completely crammed against the edges of the screen, losing its intended design.
Using !important at this level makes it very difficult to maintain a consistent design without hacky CSS overrides. Could you please check if this was intentional or if it can be refined in the next patch?
Hello and thank you for reporting this. It was an oversight that has already been fixed. Please update to the latest version: Uncode 2.11.3 has been available for about 24 hours. Here is the changelog: https://support.undsgn.com/hc/en-us/articles/213454129-Change-Log and here more info about how to update: https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update
Thank you again, best
Since the 2.9.4.4 update I have been unable to update Uncode Core, every other plugin will update, my hosts have been through file and folder permissions exhuastively but every time I try to update Uncode Core to the most recent version (or any version) I am given the “sorry you are not allowed to access this page” error.
Hi Quiggz! We are sorry, but we have not received any similar reports from other users. Since this update has been available since August 14, 2025, it appears the issue is isolated to your specific environment. We recommend opening a support ticket so we can examine your specifications in detail.
Privacy Preference Center
Privacy Preferences
and how to set the button texts for Privacy Preferences I Agree?
My site is not in english
Hi supermex! There is not a built-in method to override the popup template, so the only solution is to modify the source file directly. The file is quite simple and is located at:
uncode-privacy/includes/views/public/privacy-preferences-modal.phpYou will also find the specific strings you are looking for within that file.
Please don’t paste a whole PHP file on the Envato comments. Check also the file:
uncode-privacy/includes/views/public/privacy-bar.php
sorry. But there is no text setting for I agree. Just php echo esc_html( $accept_button_text );
Please insert a screenshot of what you have to modify exactly.
Hi supermex! Ah ok! The correct way to change strings is by using Loco Translate (or similar) and translating them, ex: https://support.undsgn.com/hc/en-us/articles/214003885-Localisation-Translation
Alternatively, to change that exact string manually, use this (in uncode-privacy/includes/views/public/privacy-bar.php): https://ssnipp.com/raw/17
Hello, May I ask how could I remove the bar (under the top bar) in the product page, please find the image on https://ibb.co/v6qjLLnH
Hi owen_1173! This element is named Breadcrumb and you can deactivate it from here: https://undsgn.d.pr/i/AdldL7
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
Hello, may I know how could I add the shop menu to the website? I mean only with icon for cart, checkout. I downloaded all menu, and cannot find it.
Hi owen_1173! You can activate them from here: https://undsgn.d.pr/i/l3C1w5
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
Dear UNDSGN Devs,
This question is related to reactivating my Uncode theme, that I bought officially through Themeforest/Envato.
Reaching out to your support page doesn’t work either, as I get this default page that says, that I have to renew support or buy a new license. But I don’t want to do that as I already bought the theme. And as there is no other way to reach you guys, I had to use Envato’s comment section unfortunately. So accept my apologies for that.
I did something rather stupid and decided to register a new domain name and you guessed it, I did not unregister the old name first. So when I decided to install the Uncode theme I was unpleasantly surprised by the message that I already used up my one license. I thought well, what the heck, I’ll just reinstall the old domain name and activate Uncode first and then deactivate it again. In that way, I could use Uncode on the new domain name I thought, right? I was wrong.
Uncode does not let me install the theme so I can deactivate it first before using it on my current domain name?
Don’t get me wrong, I really like the Envato Marketplace and I like the theme you made, but because I need to switch between themes sometimes, it doesn’t feel right to force me to renew support (as I don’t have a support question really) or buy a new license.
So I ask you very kindly if you would be so nice to reset the domain name for me, that I registered the first time. And a suggestion is to maybe add an option for users to unregister/register your theme, so they don’t have to bother you with silly questions 
If you need any more information I’d be happy to oblige
Hi Caeleth! Sincerely next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code, and all this doesn’t require active support: https://themeforest.net/user/undsgn
Thank you for your quick reply
Yes, I read the documentation page, but what I got was a redirection to a ‘license renewal’ page. That’s why I tried the comments section instead. (I know it’s not meant for that, but I was somewhat at a loss ;))
Thank you for the confirmation!
This issue has been professionally solved by Undsgn! Thank you!
You welcome!
Hi undsgn team,
I recently submitted a refund request through ThemeForest regarding this theme, as it didn’t fit my workflow as expected.
I just wanted to kindly ask if someone could please check and respond when possible. I’d really appreciate a quick update so this can be resolved smoothly.
Thank you for your time and support.
Hi markrozario! Possible refund requests are processed every 2-3 days.
Hi, in recent update there is a padding problem with the footer on mobile, and the problem is padding:0!important for the following class
@media (max-width: 959px) { .main-container .row-container .row-parent .row-parent { /* padding: 0 !important; */ } }
please have a look
Hi moemafi85! Could you please open a ticket in our Help Center? This will allow us to check all the specific details. We apologize, but without a formal ticket with the possibility to check your scenario, it is difficult for us to figure out exactly what is happening. https://support.undsgn.com/hc/en-us
