Hi markusspiske! It is quite difficult to determine the exact cause of this issue from just a screenshot, especially since we currently do not have any other users reporting a similar problem. Could this notice be generated by a third-party plugin that automatically hooks into that specific area? To investigate this properly and look into the details, you will need to open a formal support ticket.

Hi j23j23! As for documentation, images are not part of the Demo Contents, most of the images used in this demo are from Unsplash: https://unsplash.com/

Hi mahershe! We are not exactly sure about your specific setup, but after testing this on our end using the Dynamic Gallery, we can see the native WooCommerce Gallery. This is the expected behavior because, on the Single Product page, the system uses the default WooCommerce gallery rather than Uncode’s standard Media system (which is used for other post types, such as Portfolios).

What do you recommend to solve this issue? any plugin recommended?

Hello mahershe,
if your goal is to include YouTube videos inside the product media area (gallery-style), you will need a dedicated third-party plugin that extends WooCommerce’s gallery functionality, yes.

We do not officially recommend a specific plugin, but you should look for something that explicitly supports WooCommerce product gallery videos, is compatible with the default WooCommerce gallery, does not replace the product template entirely.

After installing such a plugin, make sure you are using the default WooCommerce product gallery (Theme Options > WooCommerce > enable Default Product Gallery), since most video plugins hook into the native WooCommerce gallery structure.

All the best

Hi owen_1173, and sorry for the delay over the weekend! It is very likely that the issue with max_input_vars is completely blocking the saving of your Theme Options, or there may be a file permissions issue. Regarding the fact that you are unable to change the value from 1000: this usually suggests that your server has an upstream limit. This means that even if you modify the local setting, the Master Value controlled by the server configuration is locking it down.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc

Hello and thank you for reporting this. It was an oversight that has already been fixed. Please update to the latest version: Uncode 2.11.3 has been available for about 24 hours. Here is the changelog: https://support.undsgn.com/hc/en-us/articles/213454129-Change-Log and here more info about how to update: https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update

Thank you again, best

Hi Quiggz! We are sorry, but we have not received any similar reports from other users. Since this update has been available since August 14, 2025, it appears the issue is isolated to your specific environment. We recommend opening a support ticket so we can examine your specifications in detail.

Please insert a screenshot of what you have to modify exactly.

https://imgur.com/a/d73lwdI the I agree button text

Hi supermex! Ah ok! The correct way to change strings is by using Loco Translate (or similar) and translating them, ex: https://support.undsgn.com/hc/en-us/articles/214003885-Localisation-Translation
Alternatively, to change that exact string manually, use this (in uncode-privacy/includes/views/public/privacy-bar.php): https://ssnipp.com/raw/17

Hi owen_1173! This element is named Breadcrumb and you can deactivate it from here: https://undsgn.d.pr/i/AdldL7
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc

Hi owen_1173! You can activate them from here: https://undsgn.d.pr/i/l3C1w5
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc

Thank you for the confirmation!

This issue has been professionally solved by Undsgn! Thank you!

You welcome!

Hi markrozario! Possible refund requests are processed every 2-3 days.

Hi moemafi85! Could you please open a ticket in our Help Center? This will allow us to check all the specific details. We apologize, but without a formal ticket with the possibility to check your scenario, it is difficult for us to figure out exactly what is happening. https://support.undsgn.com/hc/en-us

Hi irenerita! This issue occurs because you have a very large number of posts (5000+). When AJAX filters are enabled, the system must perform extensive calculations and queries to display the correct available filters and products. We have an experimental functionality that stores the results of these calculations in a transient (cache) to improve performance. To try it, please add this code to your Child Theme:

add_filter( 'uncode_enable_ajax_filters_transients', '__return_true' );

This feature introduces a new setting in Theme Options > Performance: https://lopezb.d.pr/i/uZoAwQ
Please set it to ‘On’. Note: The first time you load the page, it will process as usual (which may be slow in your case as it builds the cache). However, on subsequent refreshes, the results are retrieved directly from the transient. We have had other users achieve great results with this feature. Please keep in mind that this is still experimental.

It works perfectly! Thank you so much!

Thank you for the confirmation!

Hi beatrizferreira7! Yes, sure, this is pretty easy, ex:
https://undsgn.com/uncode/homepages/creative-agency/
https://undsgn.com/uncode/homepages/shop-wines/
https://undsgn.com/uncode/homepages/classic-business/
etc…

Hi Watchcentra! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi Walizen! Please keep in mind that the content file is only 8MB, which is what will be stored in your database, along with a few additional MBs for the imported images. You really do not need to worry about this; no one has ever reported issues with it, as the resource usage is truly negligible.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc

excellent

Thank you for the confirmation!

Hi yegary! Product is a Custom Post Type, so the correct option is Taxonomy (which is the technical term for categories associated with Custom Post Types in WordPress). This is also specified in the option description: https://undsgn.d.pr/i/JLq1In
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc

Hi supermex! WordPress does not natively provide an option for this, as standard navigation practices typically do not involve opening internal links in a new tab. You might try looking for a plugin, such as ‘WP External Links’, to achieve this. Alternatively, you can try using the following JavaScript code, though please be aware that it has not been extensively tested:

document.addEventListener("DOMContentLoaded", function () {
  document.querySelectorAll(".tmb a").forEach(function(link) {
    link.setAttribute("target", "_blank");
    link.setAttribute("rel", "noopener noreferrer");
  });
});

.

Hi supermex! There is no built-in option for this. On mobile devices, columns automatically take up 100% of the available width to maximize the limited screen space. If you need to restrict their width, I recommend adding a custom class in the Extra tab and then applying a small CSS snippet to target them specifically.

Hi MateuszWiszniewski! We are not sure we fully understand your request. Do you need to create a new website with the same license and it’s not working? Anyway, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn