39369 comments found.
Hi, can you point me to some of Avada’s pre-made templates for contractors?
Hi
We do not have a prebuilt specific to this topic but you can import any prebuilt and alter it as per your needs. You can check the list of all prebuilts here, https://avada.com/documentation/avada-registration-and-licensing-faq/#collapse-1-864011
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Avada Layouts and Postcards SEEM like a move toward flexibility, But they’ve made absolutely ZERO effort on some of the basics. There will ALWAYS be a complexity or performance issue on every layout, except for the most simple and inflexible ones – DEFEATS THE OBJECTIVE.
Headers can be a nightmare!!
And simple custom post types aor blog layouts, NIGHTMARE! For example, in a postcard you cannot set the media size of a background slider, so you will serve full size images in your custom blog and custom post types if you dare to vcreate a modern layout. Also they don’t allow responsive setting on every element, so it is impossible to achieve some simple layouts. And when you place a content block inside a container in Layouts, you get a doubling up of formatting which adds weird spacing to the content. And nested columns are so dumb, you cant even set any padding, or other setting on teh nested columns container, it inserst unformattable html elements between want you set want and what it will look like.
You cannot really even replicate its built in blog (card) with post cards. It is soooooo limiting, and has been for soooo long, its like we;’re constantly stuck in the inbetween step of a good idea and horrendous exexcution.
Why on earth would we only have some parts of elements with responsive control. I mean one of the most obvious is that we need to set different flex setting for different screens.
Hello @Darcsolutions
Layouts and Postcards are indeed Avada’s move towards more creative freedom and we have nothing but amazing feedback from our customers on it, I am not entirely sure what you mean by complexity or performance issue here so we will definitely need to have more details on that before we can provide a more precise response to that.
Headers simply work the same way as pages with same live editing freedom, the experience is exactly the same and delivers right on what they are supposed to deliver, same is the case with nested columns, however indeed the responsive option set is not available to all elements and that is simply to give more responsive freedom over already responsive theme, in any case you can always use visibility system to have more control over the content.
Avada has grown in past decade by miles and you will see more features being added in our future releases, we appreciate all the feedback and have always tried to deliver on it for our customers, if you have any feature suggestion you can always send them to us here => https://my.avada.com/make-a-request/
if you have any further queries, kindly open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
I agree Avada has grown and it is no doubt a great theme, but if one looks at the control one has on Elementor on every single element you have 100% granular control on all responsive settings. Why are there so many areas still where you cannot have a different style for an element for (one of many) examples, why cant we set a span on button for mobile, and no span on desktop (that should be a given) but there are many of these scenarios, There is always something that just stops one from being able to do basic responsive layouts. I can use custom css, sure, but why? Visibility is not a solution to these omissions, it just adds an extra complexity for us, where a simple ui is missing on yoru side. Done get me wrong, I like Avada, I’ve just lived so long with these what I thought were intermediate ommissions while you deved. But now you are just so far behind what should be standard out the box. Been a while , every single css setting on every single element should be able to be individually set everywhere by now.
Post Card Image element does not have a way to choose the small version of a featured (product) image in archive’s when using dynamic featured image, or in the Post Cards element, so every archive thumbnail will be a full size image. That’s ridiculous!
I have question .can i get support from support team to increase file upload size in avada form for videos because it is just 100mb?
Hello @Chakib1
You should be able to open a support ticket already with our team as you do have a valid support.
Click Here to Get Avada Support
Thanks
-Ammar
We’re getting a “request timeout” error in the images section when uploading demo content. This error occurs even though all server resources are configured as requested. Is this a general problem?
Hello @grafimarkt
The prebuilt website import is working fine on my end, I will suggest you try with minimum 3rd party plugin(s) active and see if the demo is imported fine, in other case you can use our alternate import method as mentioned in the document post here => https://avada.com/documentation/alternate-import-method/
If you need further assistance with this, kindly open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
The alternative method returns the following result:
Restoring 5554 files… 0% completed
How can we identify the problem?
Hello There
We will need you to send us a support ticket regarding this further so this can be checked out in details.
Click Here to Get Avada Support
Thanks
-Ammar
I’ll probably need to get a new license for this. 
Does it work on WordPress multisite? Or do I need to purchase a separate license?
hello krzysztofkm
Here is a very detailed guide on how to setup a multisite environment with Avada and how the licensing works for it => https://avada.com/blog/how-to-setup-a-wordpress-multisite-environment/
If you need further assistance with this, kindly open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
How to activate a license key on each subdomain?
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
so if I have a WordPress multisite and e.g. subdomain1.domain.com, subdomain2.domain.com I can’t have one license for the multisite? Tłumacz rozmowy
Hello There
We suggest you to get in touch with our support regarding this further so that we can provide a more precise response to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I made the purchase but I can’t register because I don’t know where to get the license.
https://theme-fusion.com/documentation/avada/support/how-to-register-for-support-with-themefusion/It redirects to the homepage.
1) Where should I go to get the license and install it in WordPress? 2) Where do I install the sample pages?
Hello @suporte538
You can get your license (purchase code) following the instructions here => https://avada.com/documentation/how-to-locate-your-purchase-code-on-themeforest/
Thanks
-Ammar
Hi! For some time now, I’ve been unable to import images from Avada’s default themes onto my site. Furthermore, the Avada RSS feed isn’t displayed on my dashboard on any of the sites where I’ve installed Avada.
I checked with my provider, and they say some of your IP addresses are blacklisted on https://www.abuseipdb.com/ and that their firewall isn’t allowing access.
Could you confirm if this is indeed a valid hypothesis? Or do you have any other suggestions I could try to import the images? Thanks so much!
Can I have a list of domains/IPs/ASNs used for:
- Demo import (especially media) - RSS/news in dashboard
So I can check with my provider, thanks!
Hello @Flaincau
I will suggest you trying our alternate prebuilt import method where you should be able to import the content manually, you can read more about it here => https://avada.com/documentation/alternate-import-method/
If however you are still seeing this issue, we suggest you open a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
something maybe easy, but i can not find, like this https://avada.website/ecommerce/product-category/accessories/ how can i modify to display the images 400×400 px for each category ?
i mean, on single product show normal the image 400×400 but on https://avada.website/ecommerce/product-category/accessories/ adjust the image like 228px
Hello @mayela
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello Avada Team,
I’m experiencing a strange issue with Avada Layout Builder for WooCommerce.
When I try to open Live Builder for a Single Product Layout, Avada does not load the correct layout preview.
Instead, it redirects me into the Live Builder of the homepage (front page).
Exact behavior
Path: Avada → Layouts → Single Product Layout → Live Builder
Expected: Live Builder opens the Single Product template preview
Actual: ❌ Builder loads the front page layout instead
So I cannot visually edit the WooCommerce product layout at all.
Additional info
This happens consistently
Not product-specific
No JS errors in console
Happens even after disabling non-Avada plugins
Environment
WordPress: latest
WooCommerce: latest
Avada: latest
PHP: 8.2
Hosting: Hostinger (soon migrating to Hetzner)
Question
Is this:
A known issue with WooCommerce Layout previews?
Related to Layout Conditions priority?
A front-page routing conflict?
And how can I force Avada to open the correct Live Builder context for Single Product layouts?
Thanks in advance!
Hi
Please try and save permalinks by going to WordPress admin panel dashboard → Avada → Settings ⇒ Permalinks. Once done, recheck the issue
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I have updated the theme on the website, but after the update, when I try to enter the purchase code, it says:
“The purchase code is already being used on another domain.”
I have not used the code on any other website. Kindly provide support.
Hello @zaqzoqa
The purchase code is registered multiple times so that’s why its registration is limited. Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works.
In case the issue exists, kindly open a support ticket and our team should follow up with you further.
Click Here to Get Avada Support
Thanks
-Ammar
All my sites have been showing errors since the last patch: Fixes Contributor+ level Cross Site Scripting (XSS) vulnerability in Content Boxes element. Note: Some security plugins might miss this because of unchanged version number.
Hello @alsacewebsite
We will need more details on what exact errors you may be seeing, this will require you create a support ticket with our team with complete details of the website so this can be checked.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
My support period has expired. So, just to ask you a question after applying your patch that crashed my websites, I have to buy a new license?
That’s ridiculous.
Hello There
That is not something that we can replicate, the patch applies just fine and there are no errors produced on our end, so this is specific to your site and hence require our team to take a closer look into the website.
Thanks
-Ammar
You just released a new patch that fixed the problem.
Sorry as well.
Hello There
Glad to hear this has been worked out 
recently i keep getting this error in my error.log the site front is still intact but it affects the theme options. it will not load since this error came to light. /wp-content/plugins/fusion-builder/shortcodes/fusion-slider.php on line 355 /wp-content/plugins/fusion-builder/shortcodes/fusion-slider.php on line 356 /wp-content/plugins/fusion-builder/shortcodes/fusion-slider.php on line 357
Undefined array key "image_data" ---- /wp-content/plugins/fusion-builder/shortcodes/fusion-slider.php on line 354Any ideas?
I’ve searched the error on google, and found several avada running themes displaying this error on their front page. I currently don’t have it showing on my front page but it prevents avata theme options to load.
Hello PRPrestige
It is not something that we can replicate on our own end, the global options and page options both loads fine for me, can you kindly open a support ticket with our team including your website details so this can be checked?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
what is the right way to translate with loco plugin ? Custom: languages/loco/plugins/fusion-core-{locale}.po System: languages/plugins/fusion-core-{locale}.po Author: plugins/fusion-core/languages/fusion-core-{locale}.po
Hi
The correct way to do this is in the system. Files stored in languages/plugins/ do not get overridden in updates
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello my form is not working and I can’t log in to support. I am granfathered in for support event though it says I do not – Can you help me with form notifications here or will the support portal be back up today?
Hi
We have received a ticket from your id and our team will be responding to you shortly. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Sir, if I don’t like it, can I return it within a few days?
Hello @makdag1
Regarding the Refund, We do not set the terms and conditions for refunds, they are set out by Envato exclusively => https://themeforest.net/page/customer_refund_policy
Thanks
-Ammar
Is anyone able to login to avada.com?
It seems impossible to login or get support.
Hello @aiodev
The support ticket creation works fine with Avada, kindly make sure that you have an active support which is a requirement for creating a support ticket.
Click Here to Get Avada Support
Thanks
-Ammar
When I try to login and enter my user/password, the button does nothing.
I don’t even get an ‘Invalid password’ message or any information back.
I was considering purchasing another/new license, but I will not be doing so if there is no way to login to support.
Hello There
Kindly send us an email here along with the issue you are facing and your purchase code => https://avada.com/contact/#contact
Thanks
-Ammar
Hello, I just bought a license (support) but in My Avada, is it not showing. Once I enter the purchase code, I get a message saying that “There was a error attempting to add that purchase code”
I need this to be fixed please
Hello @Hosteleria
We will more details on this from your end, we suggest you to kindly send us an email on the address here so our team can reach out to you => https://avada.com/contact/#contact
Thanks
-Ammar
wp-admin/themes.php?page=avada_options this page is don’t working,
The ThemeFusion patch server is unavailable. Please contact your host to unblock the domain “https://updates.theme-fusion.com”.
I checked and there doesn’t seem to be a problem on my server side.
theme version is 7.14.2
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Deleted. message been sent to support ticket
Hello There
Thank you, our team will respond back to you as soon as possible.
Thanks
-Ammar
Hello, I would like to ask if the Tourfic Plugin is fully compatible with your WordPress Theme
Hello @asortiris
We have not officially tested this particular plugin with Avada so can not provide you with a compatibility analysis, we suggest you get in touch with the plugin author about more details on this.
Thanks
-Ammar
