39339 comments found.
hello please i need your help, i have had my avada theme for a while and havent used it. i tried to use my purchase code now and its saying The purchase code is already being used on another domain. and i dont have another domain using it. even on my avada support account i cant register the purchase code. can you help with this issue please. thanks
Hello @Glamon
The purchase code maybe registered multiple times so that’s why its registration is limited. Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works?
If you need further assistance with this, kindly open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hello @aeceul
The prebuilt websites are not built to show the speed or performance that one can achieve with Avada, the purpose is to show the variability of the product and kind of designs or layouts you can achieve with them, performance is something that Avada gives immense attention on and you can surely get amazing pagespeed scores with Avada following our guidelines in document post here => https://avada.com/documentation/avada-speed-performance/
We will be happy for you to be a part of this Amazing community 
Thanks
-Ammar
Hi, I’d like to buy another license for a contractor’s site. Do all Avada prebuilt templates include a portfolio/photo gallery?
Hello @yklades
All the elements of Avada are available for each and every prebuilt website, so yes the portfolio / photo gallery can be achieved on any of our prebuilt.
If you need further assistance with this, please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
hi, I updated my Avada and suddenly the theme only display the footer. why is that so? thehappyseed.sg … help please?
Hello @Kasxier
We will need to take a closer look into your website as this is not a known issue and specific to your site in this case, we suggest you open a support ticket with our team regarding this further.
Click Here to Get Avada Support
Thanks
-Ammar
Hello there, I have a licence that I can access on themeforest, but when I try to import it to my.avada it says there has been an error adding this licence. I’ve tried with importing from Envato, and pasting purchase code from my invoice – nothing works. I also cannot submit support ticket on my.avada.
Hello @rahatlook
Kindly contact our team here => https://avada.com/contact/#contact and also include your purchase code as well as the issue you are facing.
Thanks
-Ammar
Hello Team,
We want to create a Post Category Collection Slider and display it on the homepage of our website.
However, we are unable to find any relevant element in Avada Builder / Avada Elements that allows us to create a slider specifically for post categories or category-based post collections.
Could you please guide us on:
1. Which Avada element should be used to create a category-based post slider? 2. Where can we find this option in Avada Builder or Avada Elements? 3. How can we filter posts by specific categories and display them in a slider/carousel format on the homepage?
If this requires using Post Cards, Blog Element, or any specific Avada feature, please share the recommended method or documentation.
Thank you.
Hi
There is no option in Avada to create a collection of sliders based on category and then filter it. Doing this will need custom code
You can create a slider for a specific category using the postcard element but this will not have multiple sliders that can be filtered based on taxonomy terms
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
duplicate
hi guys, i do have a license from my original purchase, but i’m working on migrating my site now. can i activate this license temporarily on a new staging site without causing the old site to break? thank you
Hello @Fromm
Surely you can, however once the site is migrated and ready to go live, you will need to remove the license from older site as one license can only be used on a single website.
If you need further assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
-Ammar
Good morning, I’m interested in purchasing Avada and using the All Courses – Avada Online School template. However, I have a requirement and wanted to know if it’s possible before purchasing: In the avada.website/online-school/all-courses/ section, I need to indicate that the courses are free. I don’t need it to appear as if they are free; I simply need my users to be able to view the classes and access them as if they were attending a free course. In other words, I need to remove the purchase option from the courses. Is this possible? Thank you. I hope you can respond as soon as possible.
Hello @MarcSCJ
Good Morning to you too, we are happy that you are interested in our theme, regarding your query, the courses are simply woocommerce products here and we are using custom layout builder to change how they look.
When it comes to priciing, you can use the same method as any woocommerce product or use any woocommerce extension to set its pricing.
We will be happy for you to be a part of this Amazing Community.
Thanks
-Ammar
Your answer is unhelpful and too generic. I’ve been building websites for 20 years, so I know how WooCommerce works. I’m sure you mean well, but the question is whether it’s possible to create a course with this template that users see and that counts as completed, without it appearing as a purchase, whether free or paid.
Hi
Avada does not have a native feature where users can record course progress You could in some sense use a multistep form that shows progress as the users move to the next step but it has not membership features where user progress is recorded and course completion details are shared (unless custom coded)
Thank you
OK thanks for the reply.
You are most welcome
I need support, I have purchased an extension for support but my account still says support expired… Please advise. Thank you
Hello @ricrucial
You will need to apply the extension in this case, more about this can be read in our documentation here => https://avada.com/documentation/extending-and-renewing-avada-support/#toc_How_To_Apply_A_Support_Extension
This should help you out.
Thanks
-Ammar
Thank you for the prompt response!
You are most welcome
I have a general question that I couldn’t find a direct answer to within Avada Help Support.
I’m currently developing a site, with a valid Avada license of course, on another server/domain because the current site, authored in Wix, is on the Wix server with no WordPress hosting. My question: What should I do when the new site is migrated over to current site’s domain? The staging site is not a subdomain, and obviously not on the same server, so I’m assuming that Avada registration will then show an error message that another domain is using the registration.
Once the WordPress install is deleted off the staging server, will this solve the registration situation? I’ve never been in this particular situation before; usually I use a /dev folder or a subdomain on the same server to stage an already extant website. Is this something that I would need to file a ticket for?
Hi
Once you move to a live site/server, you can unregister the domain against your purchase code from my.avada.com. (using the unlink icon in the licenses area). Once done, the purchase code can be used again. For staging sites, we request you to follow the whitelisted domain format, https://avada.com/documentation/avada-registration-and-licensing-faq/#collapse-1-864011
It doesnt need to be.a subdomain always
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thanks, will do.
You are most welcome
Hi, can you point me to some of Avada’s pre-made templates for contractors?
Hi
We do not have a prebuilt specific to this topic but you can import any prebuilt and alter it as per your needs. You can check the list of all prebuilts here, https://avada.com/documentation/avada-registration-and-licensing-faq/#collapse-1-864011
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Avada Layouts and Postcards SEEM like a move toward flexibility, But they’ve made absolutely ZERO effort on some of the basics. There will ALWAYS be a complexity or performance issue on every layout, except for the most simple and inflexible ones – DEFEATS THE OBJECTIVE.
Headers can be a nightmare!!
And simple custom post types aor blog layouts, NIGHTMARE! For example, in a postcard you cannot set the media size of a background slider, so you will serve full size images in your custom blog and custom post types if you dare to vcreate a modern layout. Also they don’t allow responsive setting on every element, so it is impossible to achieve some simple layouts. And when you place a content block inside a container in Layouts, you get a doubling up of formatting which adds weird spacing to the content. And nested columns are so dumb, you cant even set any padding, or other setting on teh nested columns container, it inserst unformattable html elements between want you set want and what it will look like.
You cannot really even replicate its built in blog (card) with post cards. It is soooooo limiting, and has been for soooo long, its like we;’re constantly stuck in the inbetween step of a good idea and horrendous exexcution.
Why on earth would we only have some parts of elements with responsive control. I mean one of the most obvious is that we need to set different flex setting for different screens.
Hello @Darcsolutions
Layouts and Postcards are indeed Avada’s move towards more creative freedom and we have nothing but amazing feedback from our customers on it, I am not entirely sure what you mean by complexity or performance issue here so we will definitely need to have more details on that before we can provide a more precise response to that.
Headers simply work the same way as pages with same live editing freedom, the experience is exactly the same and delivers right on what they are supposed to deliver, same is the case with nested columns, however indeed the responsive option set is not available to all elements and that is simply to give more responsive freedom over already responsive theme, in any case you can always use visibility system to have more control over the content.
Avada has grown in past decade by miles and you will see more features being added in our future releases, we appreciate all the feedback and have always tried to deliver on it for our customers, if you have any feature suggestion you can always send them to us here => https://my.avada.com/make-a-request/
if you have any further queries, kindly open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
I agree Avada has grown and it is no doubt a great theme, but if one looks at the control one has on Elementor on every single element you have 100% granular control on all responsive settings. Why are there so many areas still where you cannot have a different style for an element for (one of many) examples, why cant we set a span on button for mobile, and no span on desktop (that should be a given) but there are many of these scenarios, There is always something that just stops one from being able to do basic responsive layouts. I can use custom css, sure, but why? Visibility is not a solution to these omissions, it just adds an extra complexity for us, where a simple ui is missing on yoru side. Done get me wrong, I like Avada, I’ve just lived so long with these what I thought were intermediate ommissions while you deved. But now you are just so far behind what should be standard out the box. Been a while , every single css setting on every single element should be able to be individually set everywhere by now.
Post Card Image element does not have a way to choose the small version of a featured (product) image in archive’s when using dynamic featured image, or in the Post Cards element, so every archive thumbnail will be a full size image. That’s ridiculous!
I have question .can i get support from support team to increase file upload size in avada form for videos because it is just 100mb?
Hello @Chakib1
You should be able to open a support ticket already with our team as you do have a valid support.
Click Here to Get Avada Support
Thanks
-Ammar
We’re getting a “request timeout” error in the images section when uploading demo content. This error occurs even though all server resources are configured as requested. Is this a general problem?
Hello @grafimarkt
The prebuilt website import is working fine on my end, I will suggest you try with minimum 3rd party plugin(s) active and see if the demo is imported fine, in other case you can use our alternate import method as mentioned in the document post here => https://avada.com/documentation/alternate-import-method/
If you need further assistance with this, kindly open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
The alternative method returns the following result:
Restoring 5554 files… 0% completed
How can we identify the problem?
Hello There
We will need you to send us a support ticket regarding this further so this can be checked out in details.
Click Here to Get Avada Support
Thanks
-Ammar
I’ll probably need to get a new license for this. 
Does it work on WordPress multisite? Or do I need to purchase a separate license?
hello krzysztofkm
Here is a very detailed guide on how to setup a multisite environment with Avada and how the licensing works for it => https://avada.com/blog/how-to-setup-a-wordpress-multisite-environment/
If you need further assistance with this, kindly open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
How to activate a license key on each subdomain?
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
so if I have a WordPress multisite and e.g. subdomain1.domain.com, subdomain2.domain.com I can’t have one license for the multisite? Tłumacz rozmowy
Hello There
We suggest you to get in touch with our support regarding this further so that we can provide a more precise response to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I made the purchase but I can’t register because I don’t know where to get the license.
https://theme-fusion.com/documentation/avada/support/how-to-register-for-support-with-themefusion/It redirects to the homepage.
1) Where should I go to get the license and install it in WordPress? 2) Where do I install the sample pages?
Hello @suporte538
You can get your license (purchase code) following the instructions here => https://avada.com/documentation/how-to-locate-your-purchase-code-on-themeforest/
Thanks
-Ammar
Hi! For some time now, I’ve been unable to import images from Avada’s default themes onto my site. Furthermore, the Avada RSS feed isn’t displayed on my dashboard on any of the sites where I’ve installed Avada.
I checked with my provider, and they say some of your IP addresses are blacklisted on https://www.abuseipdb.com/ and that their firewall isn’t allowing access.
Could you confirm if this is indeed a valid hypothesis? Or do you have any other suggestions I could try to import the images? Thanks so much!
Can I have a list of domains/IPs/ASNs used for:
- Demo import (especially media) - RSS/news in dashboard
So I can check with my provider, thanks!
Hello @Flaincau
I will suggest you trying our alternate prebuilt import method where you should be able to import the content manually, you can read more about it here => https://avada.com/documentation/alternate-import-method/
If however you are still seeing this issue, we suggest you open a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
something maybe easy, but i can not find, like this https://avada.website/ecommerce/product-category/accessories/ how can i modify to display the images 400×400 px for each category ?
i mean, on single product show normal the image 400×400 but on https://avada.website/ecommerce/product-category/accessories/ adjust the image like 228px
Hello @mayela
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello Avada Team,
I’m experiencing a strange issue with Avada Layout Builder for WooCommerce.
When I try to open Live Builder for a Single Product Layout, Avada does not load the correct layout preview.
Instead, it redirects me into the Live Builder of the homepage (front page).
Exact behavior
Path: Avada → Layouts → Single Product Layout → Live Builder
Expected: Live Builder opens the Single Product template preview
Actual: ❌ Builder loads the front page layout instead
So I cannot visually edit the WooCommerce product layout at all.
Additional info
This happens consistently
Not product-specific
No JS errors in console
Happens even after disabling non-Avada plugins
Environment
WordPress: latest
WooCommerce: latest
Avada: latest
PHP: 8.2
Hosting: Hostinger (soon migrating to Hetzner)
Question
Is this:
A known issue with WooCommerce Layout previews?
Related to Layout Conditions priority?
A front-page routing conflict?
And how can I force Avada to open the correct Live Builder context for Single Product layouts?
Thanks in advance!
Hi
Please try and save permalinks by going to WordPress admin panel dashboard → Avada → Settings ⇒ Permalinks. Once done, recheck the issue
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I have updated the theme on the website, but after the update, when I try to enter the purchase code, it says:
“The purchase code is already being used on another domain.”
I have not used the code on any other website. Kindly provide support.
Hello @zaqzoqa
The purchase code is registered multiple times so that’s why its registration is limited. Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works.
In case the issue exists, kindly open a support ticket and our team should follow up with you further.
Click Here to Get Avada Support
Thanks
-Ammar
