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Hi, I’m having trouble updating the theme. My license code isn’t being accepted.
I think the problem is because I changed the website’s domain from .com to .it.
Can you unlock my license code?
Thx
Hi meatexsrl! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Second time that I have to buy your theme because hosting gets deleted and cannot register on a new site with new hosting. Sent a ticket via your support page.
Hi paulwag! If the website remains the same and you are simply changing the hosting provider, there is no issue. However, if you intend to use the license to create a new project on a different URL, this requires a new, dedicated license as per the Envato License Terms: ‘1 license = 1 Single end product’: https://themeforest.net/licenses/standard
In any case, if you have already opened a support ticket, we can review the specific details for you (please note that our Help Center responds during standard weekday business hours).
PS. We replied to your request. Please test it now, it should work!
Hi, where can be setted the favicon? in google search it is always visible only a generic one . without the theme I can see it jus fine. Thank you
Hi ionut_a_antochi! You can set it in the WordPress > Customise > Site Identity > Site Icon, this is just a native option of WordPress.
Hi,
I purchased Uncode twice and have both purchase codes. I have two questions:
Is there a way to check which live websites are currently using these licenses/themes? I can’t seem to remember which websites I originally activated them on.
Also, am I able to reuse one of these licenses for a new website? My understanding is that the license would simply be deactivated from the previous site, which is completely fine with me.
Thanks for your quick response.
Best regards, Prince
Hi Prince_Appiah! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
hello, what booking tool is best with your theme?
Hi kingsleymensah! Whether this is the right choice really depends on your specific needs, as every plugin offers different functionalities. However, WPHotelier has been used successfully by many of our users in the past, particularly if you are looking for a dedicated hotel booking system.
its for consulting/call appointment
As we mentioned, it really depends on your specific requirements. While no particular names come to mind at the moment, there are several options available that can be easily integrated using shortcodes.
Hi, I have purchased several Uncode licenses over the years for different projects.
In some cases, a website has been completely discontinued and replaced by a new one (different domain, same client / same project evolution). The original installation is no longer active and the purchase code has been deregistered.
In this scenario, would it be acceptable to reuse the license for the new website that effectively replaces the previous one, or is a new license always required?
Thanks in advance for your clarification.
Hi monardo! It is possible to request a License relocation in the following situations: if you are moving an existing staging website to a live domain or you are migrating an existing website to a new domain.
Anyway, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi guys ! I’ve a new “little” strange issue. Not a big deal : I use WPML to have a French and English version of my website http://www.illuminens.com/. no problem with it. In my Uncode Theme option / Navbar / Menu / Behavior “Menu Sticky Mobile” is OFF. Oddly enough, the menu is sticky on the english version, but not in the french version. However, the settings are exactly the same ! The phenomenon is present on almost all pages and portfolios. Do you have an idea ? Thanks.
Hello, please note that Theme Options are forced to be global and cannot be saved per secondary language, as this would lead to inconsistencies across the site: https://undsgn.d.pr/i/hoeSE0 For this reason, the behavior you are experiencing should not depend on different settings between languages. The most likely cause is related to caching. For example, WP Fastest Cache may have stored different cached versions of the pages for each language. I would recommend temporarily disabling the caching plugin and clearing all caches to check if the issue persists.
Please note that official support is offered through our Help Center, where we have a dedicated team available to assist you. If you need further help with your specific setup, please submit a ticket here: https://support.undsgn.com/hc 
“WP Fastest Cache may have stored different cached versions of the pages for each language”. Of course ! I’m so dumb ! By searching everywhere in the settings, I forgot the obvious one. sorry for the inconvenience. Thanks again.
Hi Lebenzet and thank you for the confirmation! 
Hello, thank you for this theme which is really brilliant!
BUT, i have unfortunately a problem.. I try to work on a shop page via the Frontend editor, but i get an error message upscreen which says:
“This page can not be edited with WPBakery since it is missing a WordPress default content area. Learn how to fix this issue.”...
I tried to find an info on your website or here in the comments section, but found nothing (maybe my eyes )... May I ask you for some help?
Thank you in advance
Hello, if you could provide the URL of the page you are working on, it would be easier to identify the issue. However, in general, this kind of problem can occur when a “reserved” name is assigned to a page. In this case, WordPress may redirect to an archive page, which cannot be edited directly with the Builder.
Another possibility is that you are trying to edit something that does not have actual content, for example due to specific Page Options or Theme Options settings. Without seeing the page directly, it is difficult to determine the exact cause.
If you prefer, you can contact us via our help center, where a dedicated team is available to assist you. To get support for your specific setup, please submit a ticket here: https://support.undsgn.com/hc
Best
Hello, i get a blank or broken image when i upload .svg. I have tried using svg plugins but same result. Any suggestion?
Hi kingsleymensah! Without being able to perform a direct check, we cannot provide a definitive answer. In Uncode, SVG files are generally uploaded without any issues. If you are unable to upload them even when using dedicated plugins, it strongly suggests that there may be a restriction or block at the server level.
I am not sure if this is tiny bug, but the fixed elements are displaying on the left of the screen whether I choose left or right in the display position.
Also, if I can ask…what is the font you have used for the title in the header on the VERALTO demo? It really is cool.
It is ok, have resolved the issues .
Hi Imagesofdorset, and thank you for the confirmation!
PHP Fatal error: Uncaught TypeError: json_decode(): Argument #1 ($json) must be of type string, stdClass given in /wp-content/themes/uncode/core/inc/colors.php:101
changing the following line 101 “fixed” it:
//$value_gradient = json_decode($value[‘_uncode_custom_color_gradient’]);
$value_gradient = is_string($value[‘_uncode_custom_color_gradient’]) ? json_decode($value[‘_uncode_custom_color_gradient’]) : $value[‘_uncode_custom_color_gradient’];
Running WP 6.9.4, PHP 8.4
Hi cliffsidedreamer! It appears that an unsupported value has been entered in Theme Options > Palette, most likely within a gradient setting.
Are parentheses unsupported values in a gradient color title? Gradient (Blue Ribbon)
Hi cliffsidedreamer! Did you verified and are the parentheses that create the problem? If that’s the case, we can add it to the fix list for upcoming updates.
I am unsure and possibly this is not to do with the parentheses and more to do with some kind of theme options corruption, Had to revert to an older DB to correct the situation but feel like there could be some kind of instability that is unknown.
Hi cliffsidedreamer! At the moment, we have not received similar reports from other users. Without the opportunity to perform a detailed check of your specific setup, we cannot provide more information beyond our initial suggestion: the issue is likely related to a conflict with a gradient setting.
Hi Guys.
Do you still support Custom Post Type UI plugin within Unicode? You used to, but it doesn’t seem to be creating the options within Theme Options like it used to.
Kind regards. Daniel
Hi Imagesofdorset! Just tested and it works as it should: https://undsgn.d.pr/i/iqFJuz
Thank you, it’s working for me now!
Thank you for the confirmation!
I have a website where the registration code is no longer working for theme updating. can you reset the registration code for https://peninsulapathologists.com. let me know if you need the license number, happy to send it, I just don’t want to make it public.
Hi versatyle! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi, this theme seems to be missing post / info popups. For example for the teams there is a need to see more bio info on a team member. There is no popup option expecially for mobile to view thier bio and image in a popup post form. Please advise if we are missing something or can you please implement this for teams so people can view bio info? Thanks
However, if you would like to implement a popup to display team member bios or other custom content, you can achieve this by following our documentation on the PopUp Maker integration: https://support.undsgn.com/hc/en-us/articles/18578145445917-PopUp-Maker
Please note that official support is offered through our Help Center, where we have a dedicated team available to assist you. If you need further help with your specific setup, please submit a ticket here: https://support.undsgn.com/hc
Hello, under post module settings, I’m unable to select the categories, https://prnt.sc/PkdcF1GxzdSC
When I try to type the name of the category, it doesn’t show up. When I type the name in full, it also doesn’t show up for me to select.
Yes, i have created these categories in the portfolio categories
Hi kingsleymensah! Please follow: https://undsgn.d.pr/i/n8VfuC
We kindly remind you once again that if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
It seems there is a security and privacy issue regarding the theme’s functionality.
The theme is hardcoding calls to an external service (https://via.placeholder.com/500x500.png) in the following files:
\uncode\core\inc\helpers.php (Line 947)
\uncode\vc_templates\vc_single_image.php (Lines 672 and 702)This is a very unusual design choice that I didn’t see documented anywhere. Beyond the security risk, this is a GDPR compliance concern, as it forces a connection to a third-party server and exposes the user’s IP address without consent, even when no media is missing on the frontend.
I discovered this because LiteSpeed Cache (LScache) flagged errors while attempting to cache this external asset during a routine log check.
To ensure privacy compliance and better performance, it would be best to replace these third-party calls with a local placeholder file (or a base64 encoded SVG) bundled within the theme itself.
Hi codingcrazy! Thank you for bringing this to our attention. This specific functionality has been part of Uncode since its earliest versions. It is worth noting that Uncode is regularly audited by popular services such as Wordfence, Patchstack, and others. Regardless, we agree that this feature can now be removed. We confirm that we will include this modification in our next major update.
Am I understanding correctly that purchasing 12 months of additional support for Uncode ($82.26) costs more than just purchasing the theme again along with12 months support ($76.63). Did the price recently increase? I must be missing something, and if not, this seems to be fairly unreasonable.
The amount of support a 3+ year customer needs is not likely as much as a new customer needing to learn the system from scratch. Why treat your longstanding customers this way?
Hi bandrus21! Prices are not determined by the authors; they are established directly by Envato, so this is not something we can assist you with. We currently see that the support renewal is available only for a 6-month period, rather than a full year, at a cost of $41.13. As mentioned, these rates and terms are not decided by us. We encourage you to contact Envato Support directly if you have any questions or concerns regarding these charges.
Ok, I had no idea Envato sets the price. That’s helpful info and I’ll definitely hit them up to ask for the logic there and thanks for the reply.
A quick follow-up then to understand how I want to proceed with my current options, if that’s cool. Here’s my question: If I just buy the theme again with the 12-month support, can I apply that support to the site I first purchased it for? Or does that support only link to a second site somehow?
I really like Uncode. The current problem I’m having with it is not a deal-breaker, but it is a blocker for me in terms of how I want my site to appear, so I think I’ll be needing to continue support for it still to get past this.
Ok, so I did just read that Envato charges 87.5% of the product cost for renewing expired support, but something is just not adding up, bc that would be ~$33, right?
Seriously, I might just be missing something. But could be good to bring up with them either way, since it impacts how people see the value of your product and product support. I’ve contacted them and will give an update here if I get a response.
Here’s their documentation: https://help.author.envato.com/hc/en-us/articles/360000471703-Item-Support-Best-Practices
Hi bandrus21! Yes, your support is not tied to one specific site, so you are welcome to request assistance for both websites. Please keep in mind that these rules are set by Envato for their entire Marketplace. The management team at Envato establishes the pricing policy for support renewals, and as you can see, this information is public and available for everyone to consult. In many cases, we agree that purchasing a new license can actually be the better and more cost-effective option.
When I open this page https://undsgn.com/uncode/homepages/classic-studio/ text “We are a studio of Architects, Designers & Engineers” appears instantly. I imported this page to my website and it worked. I changed only image in the header and now text appears after few seconds (instead of instantly). I havent changed ny animation time or anything else … How to fix it so the text appers instantly like on the orginal demo page?
https://www.50hzphotography.ie/classic-studio/Please note that if you need further assistance, support is offered through our Help Center. We have a dedicated support team there; please submit a ticket so they can check your installation and provide a solution: https://support.undsgn.com/hc
How can I setup one page navigation on the left side like here? https://undsgn.com/uncode/homepages/classic-studio/#thoughts Also, it would be awesome if I could have it on just one page of my website … Thank you!
Hi 30Flux! Please follow: https://support.undsgn.com/hc/en-us/articles/214006065-One-Page-Scroll
Amazing, nice. And how do I put that main manu to the sidebar on the left like on demo page? Knowing that this menu os the side I want to have only on this page and keep top menu on other pages …
Hi 30Flux! We are sorry, but we are having trouble understanding exactly what you are asking for. Are you looking to have your site’s Main Menu function like that? That specific feature is designed exclusively for One Page layouts. If that isn’t what you need, there are several free plugins available that allow you to create a similar effect for other menu types. We suggest trying a search for ‘sticky side menu’ in the WordPress plugin repository. You should be able to find several free options that offer the functionality you are looking for.
I have a website where one of subpages is a “photography studio rent”. This page, I would like to heve different menu than the main manu seen on the whole website. Whole website has a top menu but at this particular page I want to have a menu on the left side.
Im reading documentation and I found an article that is saying I should setup a child theme and setup a hook
https://support.undsgn.com/hc/en-us/articles/360001066858-Different-Menu-options-for-different-pagesIs it the only way? And if so, where should I paste this code?
I made it work using this page … Solved. Thanks!
Hi 30Flux! This code is intended for applying different Menu Layouts to different pages. If you simply want to display a different Menu on a specific page while keeping the same layout, you can just select it directly in the Page Options: https://undsgn.d.pr/i/XzeO8T
){kind=link}