8663 comments found.
Hello Author, I have 2 official license out of which I have disabled one as it was on our server and want to use it on the production website. I am not able to do it as I am getting error (ccording to the Envato License Terms, you have exceeded the number of activations permitted for a single Purchase Code. Therefore, please purchase an additional license. If you think there is an error or you are migrating the website to a new domain, please follow the dedicated procedure).
Help please, I cannot opne support ticket as well because my support is expired.
Hi project54625! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi! Pre-purchase question: Is there any chance that you will release this theme compatible with Elementor? Thank you!
Hi Raabye and thank you for your interest! At the moment, compatibility with Elementor is not on our roadmap. We are currently focusing our development efforts and working on other core infrastructure updates.
Hi, I have a problem hopefully you can help me out.
how can I disable/remove the “Read More” button when mouse hovers over to the product of the “Posts” module Products list.
thanks.
Hi yegary! Please try this option: https://undsgn.d.pr/i/or0Nuo
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
Hi, thanks for the prompt reply. that works. By the way, I have another question. Is there a way I can display one or more attribute values (I know I can display attribute image) OR custom field texts below the product title on the product list. thanks again.
Hi yegary! Thank you for the confirmation! We are sorry, but without being able to see the live scenario, we are having a hard time understanding exactly what you would like to achieve. Could you please open a ticket with us? That way, you can share the URL of your project along with some examples or screenshots of what you are trying to do: https://support.undsgn.com/hc
Hello, is there a way to add the native Woocommerce Product Brand to the search results?
I can get it to work when I’m not using the Posts Module but when I use it the search will not get the full results
I have purchased the license for uncode. but when try to register it, it says its been used. I haven’t used the license. Can you help me with this
Hi chauhanheena! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hello, thanks for the nice theme, can you please check ticket #105927 having some issues with imported demo contetns
Hello and thank you. We have just replied to ticket #105927 a few moments ago. Please check the latest response there. Best 
thanks for your support i would appreciate if you look at ticket #105932 urgently. Visual Composer refuse to work i cannot edit any page
Hello and thank you. We have just replied to ticket #105932 a few moments ago. Please check the latest response there. Best
all issued fixed, outstanding support, 5-stars
Hi prodevglobal and thank you for the confirmation! 
Hi, I’m having trouble updating the theme. My license code isn’t being accepted.
I think the problem is because I changed the website’s domain from .com to .it.
Can you unlock my license code?
Thx
Hi meatexsrl! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
I sent a message to your Envato account.
Hi meatexsrl! We are looking into this right now, but it appears that the license key you provided does not match. Regardless, we have already sent a reply to your support ticket!
Second time that I have to buy your theme because hosting gets deleted and cannot register on a new site with new hosting. Sent a ticket via your support page.
Hi paulwag! If the website remains the same and you are simply changing the hosting provider, there is no issue. However, if you intend to use the license to create a new project on a different URL, this requires a new, dedicated license as per the Envato License Terms: ‘1 license = 1 Single end product’: https://themeforest.net/licenses/standard
In any case, if you have already opened a support ticket, we can review the specific details for you (please note that our Help Center responds during standard weekday business hours).
PS. We replied to your request. Please test it now, it should work!
Hi, where can be setted the favicon? in google search it is always visible only a generic one . without the theme I can see it jus fine. Thank you
Hi ionut_a_antochi! You can set it in the WordPress > Customise > Site Identity > Site Icon, this is just a native option of WordPress.
Hi,
I purchased Uncode twice and have both purchase codes. I have two questions:
Is there a way to check which live websites are currently using these licenses/themes? I can’t seem to remember which websites I originally activated them on.
Also, am I able to reuse one of these licenses for a new website? My understanding is that the license would simply be deactivated from the previous site, which is completely fine with me.
Thanks for your quick response.
Best regards, Prince
Hi Prince_Appiah! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
hello, what booking tool is best with your theme?
Hi kingsleymensah! Whether this is the right choice really depends on your specific needs, as every plugin offers different functionalities. However, WPHotelier has been used successfully by many of our users in the past, particularly if you are looking for a dedicated hotel booking system.
its for consulting/call appointment
As we mentioned, it really depends on your specific requirements. While no particular names come to mind at the moment, there are several options available that can be easily integrated using shortcodes.
Hi, I have purchased several Uncode licenses over the years for different projects.
In some cases, a website has been completely discontinued and replaced by a new one (different domain, same client / same project evolution). The original installation is no longer active and the purchase code has been deregistered.
In this scenario, would it be acceptable to reuse the license for the new website that effectively replaces the previous one, or is a new license always required?
Thanks in advance for your clarification.
Hi monardo! It is possible to request a License relocation in the following situations: if you are moving an existing staging website to a live domain or you are migrating an existing website to a new domain.
Anyway, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi guys ! I’ve a new “little” strange issue. Not a big deal : I use WPML to have a French and English version of my website http://www.illuminens.com/. no problem with it. In my Uncode Theme option / Navbar / Menu / Behavior “Menu Sticky Mobile” is OFF. Oddly enough, the menu is sticky on the english version, but not in the french version. However, the settings are exactly the same ! The phenomenon is present on almost all pages and portfolios. Do you have an idea ? Thanks.
Hello, please note that Theme Options are forced to be global and cannot be saved per secondary language, as this would lead to inconsistencies across the site: https://undsgn.d.pr/i/hoeSE0 For this reason, the behavior you are experiencing should not depend on different settings between languages. The most likely cause is related to caching. For example, WP Fastest Cache may have stored different cached versions of the pages for each language. I would recommend temporarily disabling the caching plugin and clearing all caches to check if the issue persists.
Please note that official support is offered through our Help Center, where we have a dedicated team available to assist you. If you need further help with your specific setup, please submit a ticket here: https://support.undsgn.com/hc
“WP Fastest Cache may have stored different cached versions of the pages for each language”. Of course ! I’m so dumb ! By searching everywhere in the settings, I forgot the obvious one. sorry for the inconvenience. Thanks again.
Hi Lebenzet and thank you for the confirmation!
Hello, thank you for this theme which is really brilliant!
BUT, i have unfortunately a problem.. I try to work on a shop page via the Frontend editor, but i get an error message upscreen which says:
“This page can not be edited with WPBakery since it is missing a WordPress default content area. Learn how to fix this issue.”...
I tried to find an info on your website or here in the comments section, but found nothing (maybe my eyes )... May I ask you for some help?
Thank you in advance
Hello, if you could provide the URL of the page you are working on, it would be easier to identify the issue. However, in general, this kind of problem can occur when a “reserved” name is assigned to a page. In this case, WordPress may redirect to an archive page, which cannot be edited directly with the Builder.
Another possibility is that you are trying to edit something that does not have actual content, for example due to specific Page Options or Theme Options settings. Without seeing the page directly, it is difficult to determine the exact cause.
If you prefer, you can contact us via our help center, where a dedicated team is available to assist you. To get support for your specific setup, please submit a ticket here: https://support.undsgn.com/hc
Best
Hello, i get a blank or broken image when i upload .svg. I have tried using svg plugins but same result. Any suggestion?
Hi kingsleymensah! Without being able to perform a direct check, we cannot provide a definitive answer. In Uncode, SVG files are generally uploaded without any issues. If you are unable to upload them even when using dedicated plugins, it strongly suggests that there may be a restriction or block at the server level.
I am not sure if this is tiny bug, but the fixed elements are displaying on the left of the screen whether I choose left or right in the display position.
Also, if I can ask…what is the font you have used for the title in the header on the VERALTO demo? It really is cool.
It is ok, have resolved the issues .
Hi Imagesofdorset, and thank you for the confirmation!
PHP Fatal error: Uncaught TypeError: json_decode(): Argument #1 ($json) must be of type string, stdClass given in /wp-content/themes/uncode/core/inc/colors.php:101
changing the following line 101 “fixed” it:
//$value_gradient = json_decode($value[‘_uncode_custom_color_gradient’]);
$value_gradient = is_string($value[‘_uncode_custom_color_gradient’]) ? json_decode($value[‘_uncode_custom_color_gradient’]) : $value[‘_uncode_custom_color_gradient’];
Running WP 6.9.4, PHP 8.4
Hi cliffsidedreamer! It appears that an unsupported value has been entered in Theme Options > Palette, most likely within a gradient setting.
Are parentheses unsupported values in a gradient color title? Gradient (Blue Ribbon)
Hi cliffsidedreamer! Did you verified and are the parentheses that create the problem? If that’s the case, we can add it to the fix list for upcoming updates.
I am unsure and possibly this is not to do with the parentheses and more to do with some kind of theme options corruption, Had to revert to an older DB to correct the situation but feel like there could be some kind of instability that is unknown.
Hi cliffsidedreamer! At the moment, we have not received similar reports from other users. Without the opportunity to perform a detailed check of your specific setup, we cannot provide more information beyond our initial suggestion: the issue is likely related to a conflict with a gradient setting.
Hi Guys.
Do you still support Custom Post Type UI plugin within Unicode? You used to, but it doesn’t seem to be creating the options within Theme Options like it used to.
Kind regards. Daniel
Hi Imagesofdorset! Just tested and it works as it should: https://undsgn.d.pr/i/iqFJuz
Thank you, it’s working for me now!
Thank you for the confirmation!
I have a website where the registration code is no longer working for theme updating. can you reset the registration code for https://peninsulapathologists.com. let me know if you need the license number, happy to send it, I just don’t want to make it public.
Hi versatyle! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi, this theme seems to be missing post / info popups. For example for the teams there is a need to see more bio info on a team member. There is no popup option expecially for mobile to view thier bio and image in a popup post form. Please advise if we are missing something or can you please implement this for teams so people can view bio info? Thanks
However, if you would like to implement a popup to display team member bios or other custom content, you can achieve this by following our documentation on the PopUp Maker integration: https://support.undsgn.com/hc/en-us/articles/18578145445917-PopUp-Maker
Please note that official support is offered through our Help Center, where we have a dedicated team available to assist you. If you need further help with your specific setup, please submit a ticket here: https://support.undsgn.com/hc
