39343 comments found.
Why is the Avada Psychology still showing on my website eventhough i have update the site logo and the favicon also site name has been updated. But still showing Avada Psychology theme name on the search.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
does Avada allow me to choose between Flexbox and CSS Grid when building layouts?
Hi
You can chose a flexbox but there is no option to make columns use a CSS grid. Doing this will require some custom CSS
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Ok thanks. Is an option to use either CSS Grid or Flexbox a feature you are going to implement to keep pace with Divi, Bricks and Elementor?
Hello @stan68
We are always listening to our customer’s feedback and suggestions and you can also send yours via our contact form 
Thanks
-Ammar
I do have license code on my website, but the domain have been changed, how to transfer the code to new domain to make it work? (i didnt extended the old domain)
Hello @jasiowroc1
You can simply unregister the purchase code from your current domain and then register it on new domain and that should do the job for you
If you need further assistance, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Great theme. I purchased it on 02 April. And it is registered on my site. However when trying to create an Avada account it says this code is already in use, and I cant register? Please can you assist?
Hello @tanya352
Can you kindly send us an email with your purchase code here => https://avada.com/contact/#contact we will check this for you right away
Thanks
-Ammar
Do I need to buy a new license if I have installed a WordPress instance under the same domain in a different directory? Example /shop. If not, how can I register both projects with one license?
Hi
Sub domains need to be reviewed by our team before they can be approved. We would request you to please create a support ticket for this. On approval, if the subdomain is valid, the same purchase code can be used
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you
You are most welcome
Hello, Shaminder – I can no longer create a ticket through the support system.(Support period has expired) – My username at my.avada.com is Crusty450 and I need the activation for the main domain. The installation under /mxinside is already registered. Could you please keep an eye on this? Thank you Shaminder
Hello @Einfallsgeist
I can see that you do have a valid support, you should be able to open a support ticket with us without any issues, if not then kindly send us an email here => https://avada.com/contact/#contact
Thanks
-Ammar
Hello, I recently purchased your theme template. I’m currently using the Construction pre-built template (in case that helps) and I have a question regarding the mega menu alignment.
Is it possible to align the mega menu so that it appears directly under the menu item, instead of being centered across the page?
At the moment, the mega menu is always centered, which doesn’t look very good when hovering over a menu item. Interestingly, right after a page refresh, if I hover quickly, it briefly appears correctly under the item, but then it shifts back to the center of the page.
Thank you in advance for your help and any suggestions.
Hi
The mega menu in this case would have been asked to be full width. I would request you to reach out to support and they will guide you on how to have a smaller mega menu that opens below the menu item
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I have bought many Avada themes and whenever I place text in any heading tag like h4, h3, h2 etc. There is a huge space below it. How do I avoid it. I don’t want any space after the h4, h3 or h3. Here is a screenshot – https://www.dropbox.com/scl/fi/b0lw1nnru0795tp03dab0/2026-04-14_22-02-10.jpg?rlkey=b1p0co87m54qi4g4sipvx1c9t&dl=0
Well I was able to solve this with the following CSS – h4 { margin-bottom: 0 !important; } Any other inbuilt way?
Hello @ThemeSurf_TF
This is default bottom top margin of the title element which you can disable by going to Avada > Global Options > Typography > Heading Typography area.
If you need further assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you!
You are most welcome
Hi, I purchased your theme a while ago (in fact, I have two licenses), and suddenly, my WordPress dashboard is showing a red warning in the Avada section saying that the license is being used by another domain, which isn’t true. I’ve made sure I haven’t mixed up my two websites, but no, everything is correct. What should I do to fix this?
Hello @surarte
You have a valid support and should be able to open a support ticket with our team, I will recommend you doing that and we will sort this out for you right away.
Click Here to Get Avada Support
Thanks
-Ammar
Well, I have bought many Avada theme licenses and have forgotten which site they are being used on. How do I find this out?
Hi!
This can be managed from your my.avada.com account area. We have complete documentation on this. Please do follow the link here. https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/ You can see the domain listed against the purchase code in your license area.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Great… Thank you!
You are most welcome
Hi, is there an issue with Avada Forms and WP Rocket lately? I have both installed on several sites and regularly getting clients report that their forms are returning the ‘There was an error sending your message…’ notice. I have Fusion Forms excluded in the deferred Javascript but the problem persists.
Hello @tablot648
We have not officially tested this on our end, however since you have a valid support with our team, I will recommend you opening up a support ticket with our team so this can be checked.
Click Here to Get Avada Support
Thanks
-Ammar
Hi! I need to include some percentages bars with information in each blog post, similar to the attached image https://ibb.co/kVnp4PRn . Is that possible with AVADA? The extra design elements included something like this? Thanks
Hello @Serllinho88
This is surely possible following, for example see the screenshot here => https://cln.sh/6lnjjnT3
We will be happy for you to be a part of this Amazing Community.
Thanks
-Ammar
Just wanted to let you know of a bug. Slider revolution transitions do not work when you add the slider in the page options slider section. Adding it in the page with slider revolution element works though. Hopefully this can get fixed and help anyone else that may be struggling with this issue.
Hello @btucker29
You have a valid support with Avada and we will appreciate if you can kindly open a support ticket with us further on this so our team can take a closer look.
Click Here to Get Avada Support
Thanks
-Ammar
We highly recommend Avada – we have over 30 Avada licenses. Could you please give me just a quick tip on how to get the fusion-megamenu-icon to display on the mobile menu? I’ve gone through all the help pages. There seems to be a code-based solution. Thank you
Hello @Einfallsgeist
We will gladly assist you with this query, however as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi there,
We are interested in possibly purchasing Avada as a WordPress theme for our website, but we have a few questions:
- Do we have the ability to customize things such as color within each different theme, or do we have to go with the colors a theme automatically comes with? - We run sales for our products exclusively via phone—is there a way to remove a shopping cart icon to avoid misleading customers who might think they can place orders online? - Do any of your themes feature a home page with multiple, differently sized ads that rotate to show different products (instead of one large hero image)?
We might have more questions to follow, but these are the top three we have at the moment. Thanks!
Hello @PressSeal
The answer to all your questions above is yes, Avada is a fully customizable multipurpose theme builder and you will have complete freedom to setup your website the way you like.
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Thank you for your reply. Which of your themes would be good examples of the third point we mentioned above?
Hello @PressSeal
Avada comes with Avada Slider, Revolution Slider as well as Post Card Slider and carousel settings that can be utilized to create something similar, we currently do not have any prebuilt setup using that way, but a simple carousel can do that
Thanks
-Ammar
TITLE: PAGE EDITOR NOT WORKING BECAUSE OF AVADA BUILDER.
I manually migrated my website from edaa.org to l4s.883.mytemp.website. The website frontend is working perfectly fine on the temporary domain (l4s.883.mytemp.website)
However, when I try to open the page editor, I get a “Page Not Found” (404 error).
I have already checked everything:
- Updated all links in the database - Reviewed the .htaccess file - Cleared cache - Verified other possible settings
But the issue still persists.
Interestingly, when I deactivate the Avada Builder plugin, the page editor opens normally and wordpress default editor opens. However, the website design obviously breaks in that case.
My main concern is: Why is the page editor not opening on the temporary domain (l4s.883.mytemp.website) when the Avada Builder is active, while everything works fine on the live domain (edaa.org)?
I have also:
Unregistered the Avada license from edaa.org Registered it again on the temporary domain
Despite checking almost everything, the issue remains. Whenever I activate the Avada Builder plugin, the page editor does not open for any page.
If anyone knows how to resolve this issue, please let me know.
Thanks!
Hello @jjpragency
This is surely not an issue that can be replicated on our end, from what you have mentioned in the email, this seems like an issue due to some other website’s own settings or resources.
Our team will need to take a closer look into this and will require you to open a support ticket.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
If i open a support ticket then will your team resolve my website issue by logging into the wordpress dashboard?
Hello There
That maybe a requirement depending on what the issue is, our team can log into your dashboard and troubleshoot this further
Thanks
-Ammar
Howdy!
Not sure when this issue started (i.e., Avada version number), but the ToTop button (function) does not work on tablets (e.g., iPads). It does work on desktops.
When I click the ToTop button, the screen does not scroll. I disabled ALL plugins, except Avada and cleared cache. Still doesn’t work. Can you please look into this and confirm?
Fix (patch) appreciated.
Thank you!
Update:
So, I performed additional testing and can confirm the above is definitely a bug. The bug affects all Avada users.
Details:
Our Avada ToTop Script is set to “Desktop” only. Using this setting, the ToTop button displays on both Desktop and Tabllets, but the ToTop button does not work on tablets. When I set the ToTop Script to “Desktop & Mobile” is does work. So, two things:
1. Please provde a fix for the above condition.
2. How can we enable the ToTop button (functionality) only on Tablets and Desktops? Perhaps you guys need to add a third option to the ToTop Script, labeled “Tablet”.
Thank you!
Hello @AeroConsultants
I am going to check this on my end as well, if the issue is replicable, we will surely look into this further
Thanks
-Ammar
Hey Ammar! Any updates? When will this bug be fixed? Thank you!
Hello @AeroConsultants
I checked this myself and got the team to check it as well, however the issue can not be replicated on our end, I would like to check your setup here so can you kindly open a support ticket with us.
Click Here to Get Avada Support
Thanks
-Ammar
Hey Ammar,
May I ask: What devices did you use to test the issue I reported? I can confirm with 100% certainty (with all plugins disabled except Avada’s) this issue is present.
Can you kindly ask three other Avada team members to check this?
Thank you!
Hello There
I checked this on browserstack myself, which specific iPad model did you check this on?
Thanks
Thanks for the reply. I encourage you to use a REAL device or devices. iPhones and iPads have native functions that cannot be replicated by BrowserStack. At our end, we use iPad Pro. Again, in Avada, set the ToTop settting to Desktop mode only; you will then see the ToTop icon on iPads and Desktops, but the screen will not scroll on iPads when you click the ToTop icon.
Is there an issue with Events Calendar plugin and Avada Builder plugin? When I deactivate the builder, the calendar displays as expected.
Hello @Charlimmtc
There is no issue between both plugin(s) however from what you have explained it could be that you have assigned a layout to events archive pages which might be resulting in this issue.
I will recommend you checking your layouts and making sure that the events archives are not set to any of your layouts.
If you still need assistance with this, kindly open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
I am using the latest version of Avada and following all recommended setup steps, I’ve been unable to resolve a critical issue for days.
The Avada Builder consistently breaks core WordPress functionality — I couldn’t create posts or add products while it was active. As soon as I disabled it, everything started working normally, which clearly points to a serious conflict or bug within the builder itself.
I’ve tried everything:
Resetting permalinks Clearing caches Increasing memory limits Changing PHP versions Disabling all plugins
Nothing fixed the issue while Avada Builder was enabled.
For a premium theme of this level, this kind of instability is very disappointing. Losing days trying to fix something that should just work is not acceptable.
I really hope the developers address this soon, because right now it’s not reliable enough for production use.
Hello @ademin
That is surely not an issue with Avada and you should be able to create your posts or products without any issues, this will require our team to take a closer look into your website to see what might be causing this.
Our team will gladly assist you with this, kindly open a support ticket with your website details and this should be resolved.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I’ve been using mailchimp integration with avada forms for 2 years never an issue. Recently on one of my sites – it’s stopped working and nothing changed on my site end. Any issues recently related to oAuth with Mailchimp integration?
Hello @DrTangTang
Nothing in terms of the Mailchimp integration, however since you have a valid support, i suggest you open a support ticket with our team further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Dynamic content: Avada button element cannot handle an ACF email address as dynamic content in the button url field. It will create a http:// link – 404 page
Hello @Darcsolutions
We will need to take a closer look into your website to see how the setup is being done, as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Been promoting Avada for years, just getting tired of it now. I’m providing useful sales feedback as sales advice for future purchasers – people like me who are tired of waiting forever for the basics to be included. So we aren’t wasting time with glaringly obvious missing element controls constantly preventing us from achieving what should be simple designs and functionalities. Your dynamic Button url CANNOT BE UNABLE TO HANDLE A DYNAMIC MAILTO LINK!!! Just Fix it so I dont constantly have to write code snippets, just to have basic functionality!
Hello There
We appreciate the feedback, not all ACF fields are supported by Avada at the moment, the ones that you can use are listed here => https://avada.com/documentation/how-to-use-acf-pro-with-avada/#toc_supported_ACF_field_types
however, you should be able to get this done using the text field and then using the before and after field in the ACF text field to create your mailto link => https://cln.sh/1X3SN4Q7
Thanks
-Ammar
