39339 comments found.
With the latest version the live builder is not saving any changes when you edit inline. Any word on a patch or update on this?
Hi
We would request you to please reach out to support and outline the issue to the support team Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
This was fixed with their latest patch “Fixes issue of Command Palette and Inline Editor not always loading/displaying correctly.”
While creating an account on your platform:
- There was an error when attempting to register your account. All Avada purchases on that Envato account are already being used on another Avada account.
The older email I had used is no longer active (including the domain). Need to fix this.
Hello There
We suggest you kindly get in touch with our team following the contact form here, also kindly make sure you include the purchase code => https://avada.com/contact/#contact
Thanks
-Ammar
Hi, I’m currently facing a few issues with the theme and need your assistance:
1. In mobile view, the homepage is showing “Page Not Found” instead of loading properly. 2. The 3-line (hamburger) menu in mobile view is not syncing/displaying correctly. Screenshot: https://i.imgur.com/ewfBRnl.png 3. Since this is a temporary site, how can I transfer the license key to the live domain later?
Please advise on how to fix these issues.
Thank you.
Hello Mathan82
Our team will need to take a closer look into this for you, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
My support period is expired, I only have the few issues mentioned above and would greatly appreciate your assistance in resolving them.
Hello Mathan82
It is not possible to provide support via comments section I am afraid, you will need to log in a support ticket with our team.
Thanks
-Ammar
Just purchased support license, and My Avada says I don’t have any license for support…please advise
Hi
If you have recently purchased a support extension then please ensure to apply it to your account. Kindly refer the link here, https://avada.com/documentation/extending-and-renewing-avada-support/#toc_How_To_Apply_A_Support_Extension
At our end, we can see you have active support
Thank you, Shaminder
Yes, I purchased through Themeforest, and have receipt. In Themeforest downloads says: 6 months11 Nov 2026 of support remaining
...but myAvada says “Your support has expired”
Helllo Bubberz
You do have a valid support and should be able to support a ticket without any issues, kindly try re-applying the support extension following the documentation above and try again once.
Thanks
-Ammar
Hello,
I have purchased Avada and still have support, but as this isn’t a rare issue and it seems everyone else is affected by it too, I am posting this publicly.
My WordPress installation is brand new and contains only the latest version of WordPress, Avada, and the plugins required for Avada. I have completed the Avada theme update. I am using a pre-built theme (https://avada.website/business/).
All plugins are up to date, except for the ‘Advanced Custom Fields PRO’ plugin, which is currently on version 6.7.0.2. This plugin cannot be updated to version 6.8.0.1, as the message states that no licence key is available.
My questions:
1. Does the https://avada.website/business/ theme require this “Advanced Custom Fields PRO” plugin?
2. How can I update the ‘Advanced Custom Fields PRO’ plugin?
3. Or can I delete it, and what would stop working as a result?
Thanks and kind regards
Hi
In the business pre-built website, the ACF plugin adds a post type called Documentation. If you do not use this post type, or if it is of no benefit to you, then you can disable the ACF plugin.
As for ACF plugin updates, since this is a bundled plugin, the updates will be given from Avada ⇒ Plugins. If an update for the plugin has been released, it will be released in the bundled area shortly as well.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi there,
Kindly unlock my license. My license cannot be used and have submiteed request since some days now. I have 5 AVada license between 2 themeforest accounts. I just need license unlocked, not support.
Hi
Our support team has reached out to your registered support email ID. Please do respond
Thank you
Dear Team Avada:
Please update your Performance Wizard to stop recommending the combination of JS files (see below – from Avada’s Performance Wizard)
“Enable JS Compiler – Strongly recommend turning on to compile JS to a single file.”
Your recommendation is actually killing website performance.
Reasons:
1. Enabling the JS Compiler in Avada is generally not recommended if your hosting server uses HTTP/2, as combining scripts into a single large file can actually hurt performance.
2. Modern servers running HTTP/2 can load multiple, smaller files concurrently without penalty. Splitting files allows the browser to cache them separately and only load what’s strictly needed.Avoids Render-Blocking>
3. Compiling all JS into a massive, single file creates a render-blocking issue, which can negatively affect your scores on Google PageSpeed Insights
4. Plugin Conflicts: Merging scripts can occasionally disrupt the functionality of third-party plugins or contact forms.
Thank you!
Hi
While this works differently for http/2, many pagespeed sites do not account for that. We will however pass this as a recommendation
Thank you
Simply, remove the recommendation. Many novices or inexperienced users are being misled by your Performance Wizard’s recommendations.
Any updates available for the bundled Slider Revolution theme due to the recent security issue there?
https://patchstack.com/database/wordpress/plugin/revslider/vulnerability/wordpress-slider-revolution-plugin-7-0-0-7-0-10-7-0-10-authenticated-subscriber-arbitrary-file-upload-vulnerability ThanksHi
This appears to be a different version of the rev slider. The bundle version of Avada uses version 6x of Rev slider. Any updates for this bundle plugin will be released shortly.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Howdy!
It’s been over a year and, still, Avada does not have provisions for excluding JS or CSS files from combination (per file or per page basis). Click below link for history and details.
Can you guys please provide PHP code snippets that will allow your 1M+ customers to do that?
95% of perfomance plugins (and many themes) already offer this option.
History and Details: https://themeforest.net/comments/31214416
Thank you!
Hi
Currently there is no specific custom code for this. Our dev team are working on performance enhancements continuously and features would be added based on user requests.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hey Shaminder,
If I submit a support ticket, will Team Avada provide a code snippet that will allow me to exclude JS and/or CSS files from combination? If you don’t have the answer, please escalate.
Thank you.
Hi
Currently there is no specific code that will target that. You can use a cache plugin and disable Avada compiler. You can then exclude scripts as needed
Thanks
Unfortunately, you answer tells me and our team that paying for Avada Support is not worthwhile.
Terrible performance issues in Avada, with omission of the most basic of options on elements.
The Post Card Image element does not have a way to choose the small version of a featured (product) image in archive’s when using dynamic featured image, or in the Post Cards element, so every archive (supposed to be thumbnail) will be a full size image.
Hello Darcosolutoins
I believe there is some misunderstanding here you surely can select a different featured image to appear in post card, other than that you can always create your own custom field and grab that using Avada dynamic options, if you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi. We’were using the license on our domain. However, our hosting deleted the website files so we will need to built the website again. We will use the same domain that we’ve used before when we buy the theme. But when we import avada, and place the purchase code, it says that the purchase code has already been used on another website. But we didnt. I guess since we couldnt revoke it when the hosting deleted our files, it stayed in the previous one. However we will use the license for the same domain but couldnt verify it, can you help us to use our license?
I dont know my avada account, when I try to create an account with the purchase code, it gives error again. So I cannot reset it somehow. I want to reset the purchase code and use it somehow.
I resolved thank you
Hi
We are glad this now works well for you
Thank you
I have purchased avada on 2020 and used it for some time but now it is not used any more from 2023. I want to use that license but it says it is being used in another domain when in reality it is not. can you help?
please reset from my old domain intimodal.com. that domain is using another theme. i want to use it in my new web
Hi
You can reset the purchase code from your my.avada.com account. We have detailed documents that explain how you can manage this from your account area. Please refer to the link here. https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I cannot access my avada account
I opened it. Deleted it from my account . put it in my other site because in the previous it was deleted as a theme from the studio. this new site I am managing it myself. It doesn’t let me to register it in the new sit
resolved
Glad to hear that 
I am using LoginPress plugin on AVADA theme. And it seems to have some conflicts. The ‘Remember Me’ checkbox cannot be selected. I played with all settings, disabled all the plugins but it seems the issue with the AVADA Theme. When I switched to the default WordPress theme Twenty Twenty-Five, it worked, and not issue with LoginPress plugin. Is there anyway to resolve this issue so that I can use LoginPress with AVADA?
Hello @osee
We have not officially tested this this plugin with Avada, so can not provide you with any solid recommendation here, we suggest you get in touch with plugin author about this further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
My website has gone very wrong, typically 6 days after support expired. It looks like the stylesheet is no longer being loaded. Is this a common problem?
https://worldentire.com/Hello @jimjiber
Your support is still active and you should be able to open a support ticket without any issues, kindly try submitting a support ticket and it should go thru.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I have version 6.1.4. Do I need to buy new license or extend support to get new version. I tried to update the theme with the file I got from Download section, however, after I uploaded the theme files, I still require me to update Fusion Core (currently v4.1.2) and Fusion Builder (currently v2.1.2). And it said my theme is unregistered.
Please help. Thanks!
Hello @syikin
Not at all, you can simply update your Avada towards the latest version without any extra license or support, the updates are free for as far as Avada is developed here.
Make sure that you have registered your Avada properly in this case and you should be able to update without any issues.
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
where can i get the license key? is it in the download zip file? I could not find it.
Hi
The purchase code is located in your ThemeForest account. Please do refer the link https://avada.com/documentation/how-to-locate-your-purchase-code-on-themeforest/
Thank you, Shaminder
Hello something strange is happening.. I am using the following template – https://avada.website/business/business-home-alternate-2/ and somehow my latest post is not showing… which is strange.. whenever I add a new post the latest one does not show.. not sure why?
Hello @ThemeSurf_TF
This could happen simply because of an offset value, I will recommend checking if you have an offset value set, make sure it’s set to 0.
If the issue persists, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you! This worked!
You are most welcome
One quick question… I have created a page and want to assign the default Page Title Bar.. when I scroll down to the page and click on Page Title bar the option of choosing the default Page Title Bar layout does not come.. would be great if you can let me know
Hello @ThemeSurf_TF
You can not select the layout from page options, the layout has to be assigned from the layout tab aswell.
Thanks
-Ammar
Got it!
Thanks!
Why is the Avada Psychology still showing on my website eventhough i have update the site logo and the favicon also site name has been updated. But still showing Avada Psychology theme name on the search.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
does Avada allow me to choose between Flexbox and CSS Grid when building layouts?
Hi
You can chose a flexbox but there is no option to make columns use a CSS grid. Doing this will require some custom CSS
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Ok thanks. Is an option to use either CSS Grid or Flexbox a feature you are going to implement to keep pace with Divi, Bricks and Elementor?
Hello @stan68
We are always listening to our customer’s feedback and suggestions and you can also send yours via our contact form
Thanks
-Ammar
I do have license code on my website, but the domain have been changed, how to transfer the code to new domain to make it work? (i didnt extended the old domain)
Hello @jasiowroc1
You can simply unregister the purchase code from your current domain and then register it on new domain and that should do the job for you
If you need further assistance, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Great theme. I purchased it on 02 April. And it is registered on my site. However when trying to create an Avada account it says this code is already in use, and I cant register? Please can you assist?
Hello @tanya352
Can you kindly send us an email with your purchase code here => https://avada.com/contact/#contact we will check this for you right away
Thanks
-Ammar
