39369 comments found.
I see you have a short code called fusion builder but the plugin is not with the theme bundle. Can you share the link to the plugin here for me?
Hi
If you want the Avada builder plugin, you can download it from your my.avada.com account area. However, this is not needed as when you install the Avada theme (and register it), you will get a prompt to install the Avada builder plugin and Avada core plugin
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I have changed the site logo. However, the change is not reflected. as far as I know this is an issue with the theme. I dont have a valid support(its expired) to create a ticket but this not seems to be fair since this a bug in the system, could you help me please?
disregard please
Hi
Thank you for your update.
Regards, Shaminder
I’m having some trouble getting a column to fill properly with an image. I’ve got all paddings and margins set to zero. The image is set as the background of a 1/3 column. The section has a minimum height of 346px. The image in question is the one on the left side of the orange section. I’d like the background image to fill the column and the column to be the full height of the section.
https://southerndataworks.comI’ve got it working how I want, kind of, but the image is blurry.
Hi
The given link is behind a coming soon page If your images are showing up blurry, then please check you have the correct variant of the image added. Do refer to the FAQ, which addresses a similar query. https://avada.com/faq-items/why-are-my-wordpress-website-images-blurry/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thanks so much for the timely reply Shaminder, I’ve got the issue resolved!
Glad to hear this was resolved 
Avada currently provides version 6.7.41, but the latest version is 6.7.55 in the 6 branch and they have a 7 branch that is compatible with Wordpress 7. Is there an estimated time when Avada will update the Slider Revolution plugin?
Hello @alsacewebsite
We have already released 6.7.55 in this case, kindly make sure that you update your plugin from Avada > Plugins area, regarding the Revolution Slider 7, that is a compltely different product and is not bundled with Avada.
Thanks
-Ammar
Hi, should the Fusion Builder Plugin version 7.15.3 be available already? I have 7.15.2 in use and when I go to Avada / Plugins, there are no updates available.
EDIT: I had not updated the latest version of the theme, after that the plugin updates became available
Hi
The Avada theme is on version 7.15.3. The Avada builder is on v5.15.3 You will need to first update the theme by going to WordPress admin panel dashboard → Appearance ⇒ Themes. Once done, you will see. a prompt to update the Avada builder plugin
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
After the WordPress 7.0 update, I have very thick black lines on the site.
The edges of the containers have been given a thick rim.
Hi
Can you please ensure that you are on the latest version of Avada 17.15.3. We have created a patch for the issue which can be applied by going to WordPress admin panel dashboard → Avada → Patcher(you will see it shortly)
If you still see the outlines, please disable ‘Load front end block styles’ by going to WordPress admin panel dashboard → Avada → Options → Advanced ⇒ Features, Screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thanks, problem solved.
You are most welcome
Hi there! Please include the update for Slider Revolution. The current version you supply with the theme has a security vulnerability, according to Jetpack.
Thank you!
Hi
Our team will release the latest version of Rev Slider 6x shortly. Please do ensure to update it by going to Avada > plugin
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Why can the modal title not be changed? It is forced as an H3.
Hi
You can make you of an offcanvas for a popup. This has more flexibility and you can create content as you need. Please do refer to the link below. https://avada.com/documentation/how-to-use-the-off-canvas-builder/If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
How disappointing. Not interested in using OffCanvas. We wish the Modal element was properly made. We have gone ahead and recoded the element ourselves, but it’s unfortunate that such a critical component of SEO is not properly implemented.
Hi
The offcanvas element provides the exact same feature with more flexibility. However, I would request you to please consider to pass this as a feature suggest. You can do this by going to https://my.avada.com/make-a-request/ You can also +1 a existing feature request that you would like to develop at https://my.avada.com/feature-voting
Thank you
Hi there, I love how you guys offer most things in-house but it can be difficult to work out. On the Avada Forms (I purchased ninja forms which does not work at all with Avada), The consent field should show the circle they can tick, same as the radio fields….. I can not get those circles to show? The content for maintenance mode that I originally put in? Have no idea where that is?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
You’re gonna love this one!
Avada’s new Performance feature, “Optimize Offscreen Rendering”, breaks all anchors throughout the site. For example, if navigating from one page to another page’s anchor, the anchor is no longer recognized or the page does not open on the exact anchor location.
You guys may want to thoroughly test the effect of your new performance feature to ensure it has no impact on anchors. In principle, I can see why your new feature is causing the issue. It basically “lazy loads” containers below the fold and they cannot respond fast enough to anchor commands.
Fix appreciated. Support ticket will not be submitted. Meanwhile, I disabled your new feature.
Best wishes!
Hi
We have made a check for the issue and we can not emulate this at our end. Please do refer the temp Video here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
With the latest version the live builder is not saving any changes when you edit inline. Any word on a patch or update on this?
Hi
We would request you to please reach out to support and outline the issue to the support team Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
This was fixed with their latest patch “Fixes issue of Command Palette and Inline Editor not always loading/displaying correctly.”
Hi
Thank you for your update
Regards
While creating an account on your platform:
- There was an error when attempting to register your account. All Avada purchases on that Envato account are already being used on another Avada account.
The older email I had used is no longer active (including the domain). Need to fix this.
Hello There
We suggest you kindly get in touch with our team following the contact form here, also kindly make sure you include the purchase code => https://avada.com/contact/#contact
Thanks
-Ammar
Hi, I’m currently facing a few issues with the theme and need your assistance:
1. In mobile view, the homepage is showing “Page Not Found” instead of loading properly. 2. The 3-line (hamburger) menu in mobile view is not syncing/displaying correctly. Screenshot: https://i.imgur.com/ewfBRnl.png 3. Since this is a temporary site, how can I transfer the license key to the live domain later?
Please advise on how to fix these issues.
Thank you.
Hello Mathan82
Our team will need to take a closer look into this for you, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
My support period is expired, I only have the few issues mentioned above and would greatly appreciate your assistance in resolving them.
Hello Mathan82
It is not possible to provide support via comments section I am afraid, you will need to log in a support ticket with our team.
Thanks
-Ammar
Just purchased support license, and My Avada says I don’t have any license for support…please advise
Hi
If you have recently purchased a support extension then please ensure to apply it to your account. Kindly refer the link here, https://avada.com/documentation/extending-and-renewing-avada-support/#toc_How_To_Apply_A_Support_Extension
At our end, we can see you have active support
Thank you, Shaminder
Yes, I purchased through Themeforest, and have receipt. In Themeforest downloads says: 6 months11 Nov 2026 of support remaining
...but myAvada says “Your support has expired”
Helllo Bubberz
You do have a valid support and should be able to support a ticket without any issues, kindly try re-applying the support extension following the documentation above and try again once.
Thanks
-Ammar
still says in myAvada: Your support period has expired. To submit new support tickets, please renew support.
Hello Bubberz
Your support is still valid, kindly try adding the support extension by following details here => https://avada.com/documentation/extending-and-renewing-avada-support/#toc_How_To_Apply_A_Support_Extension
Thanks
-Ammar
Hello,
I have purchased Avada and still have support, but as this isn’t a rare issue and it seems everyone else is affected by it too, I am posting this publicly.
My WordPress installation is brand new and contains only the latest version of WordPress, Avada, and the plugins required for Avada. I have completed the Avada theme update. I am using a pre-built theme (https://avada.website/business/).
All plugins are up to date, except for the ‘Advanced Custom Fields PRO’ plugin, which is currently on version 6.7.0.2. This plugin cannot be updated to version 6.8.0.1, as the message states that no licence key is available.
My questions:
1. Does the https://avada.website/business/ theme require this “Advanced Custom Fields PRO” plugin?
2. How can I update the ‘Advanced Custom Fields PRO’ plugin?
3. Or can I delete it, and what would stop working as a result?
Thanks and kind regards
Hi
In the business pre-built website, the ACF plugin adds a post type called Documentation. If you do not use this post type, or if it is of no benefit to you, then you can disable the ACF plugin.
As for ACF plugin updates, since this is a bundled plugin, the updates will be given from Avada ⇒ Plugins. If an update for the plugin has been released, it will be released in the bundled area shortly as well.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi there,
Kindly unlock my license. My license cannot be used and have submiteed request since some days now. I have 5 AVada license between 2 themeforest accounts. I just need license unlocked, not support.
Hi
Our support team has reached out to your registered support email ID. Please do respond
Thank you
Dear Team Avada:
Please update your Performance Wizard to stop recommending the combination of JS files (see below – from Avada’s Performance Wizard)
“Enable JS Compiler – Strongly recommend turning on to compile JS to a single file.”
Your recommendation is actually killing website performance.
Reasons:
1. Enabling the JS Compiler in Avada is generally not recommended if your hosting server uses HTTP/2, as combining scripts into a single large file can actually hurt performance.
2. Modern servers running HTTP/2 can load multiple, smaller files concurrently without penalty. Splitting files allows the browser to cache them separately and only load what’s strictly needed.Avoids Render-Blocking>
3. Compiling all JS into a massive, single file creates a render-blocking issue, which can negatively affect your scores on Google PageSpeed Insights
4. Plugin Conflicts: Merging scripts can occasionally disrupt the functionality of third-party plugins or contact forms.
Thank you!
Hi
While this works differently for http/2, many pagespeed sites do not account for that. We will however pass this as a recommendation
Thank you
Simply, remove the recommendation. Many novices or inexperienced users are being misled by your Performance Wizard’s recommendations.
Any updates available for the bundled Slider Revolution theme due to the recent security issue there?
https://patchstack.com/database/wordpress/plugin/revslider/vulnerability/wordpress-slider-revolution-plugin-7-0-0-7-0-10-7-0-10-authenticated-subscriber-arbitrary-file-upload-vulnerability ThanksHi
This appears to be a different version of the rev slider. The bundle version of Avada uses version 6x of Rev slider. Any updates for this bundle plugin will be released shortly.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Howdy!
It’s been over a year and, still, Avada does not have provisions for excluding JS or CSS files from combination (per file or per page basis). Click below link for history and details.
Can you guys please provide PHP code snippets that will allow your 1M+ customers to do that?
95% of perfomance plugins (and many themes) already offer this option.
History and Details: https://themeforest.net/comments/31214416
Thank you!
Hi
Currently there is no specific custom code for this. Our dev team are working on performance enhancements continuously and features would be added based on user requests.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hey Shaminder,
If I submit a support ticket, will Team Avada provide a code snippet that will allow me to exclude JS and/or CSS files from combination? If you don’t have the answer, please escalate.
Thank you.
Hi
Currently there is no specific code that will target that. You can use a cache plugin and disable Avada compiler. You can then exclude scripts as needed
Thanks
Unfortunately, you answer tells me and our team that paying for Avada Support is not worthwhile.
Terrible performance issues in Avada, with omission of the most basic of options on elements.
The Post Card Image element does not have a way to choose the small version of a featured (product) image in archive’s when using dynamic featured image, or in the Post Cards element, so every archive (supposed to be thumbnail) will be a full size image.
Hello Darcosolutoins
I believe there is some misunderstanding here you surely can select a different featured image to appear in post card, other than that you can always create your own custom field and grab that using Avada dynamic options, if you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
