16522 comments found.
I REALLY need the offset option for FAQs so I can display 5 or 6, then show a photo, another 5 or 6 and so on… Is there any way I can enable it even if that means hacking the theme until you can make it a feature?
Sure I will add this feature in coming update scheduled to next week (wednesday++). Thanks
Hey Artbees,
Can you tell me where the style file for the buttons at the buttom of the page for the (scroll to top – button) & (quick contact form). My only problem is at the very end of the page i get my footer links covered up.
Maybe a custom css code will work?
Many Thanks.
Hi, I am aware of this issue and will fix it in coming version. we will release our next huge update coming week. ETA : 30/8/2013
Thanks
I’m annoyed at reading about impatient people coming here saying their ticket has not yet been responded to etc etc
Please…JUST BE PATIENT!!
It’s clear this theme has been a success and has now had over 1,200 sales, if you all of a sudden had loads of support tickets to reply to and minimal staff to work with across the globe plus changes and bug fixed and enhancements i’m sure you too would be a bit behind, plus i’m sure Artbees has a family too. People here need to CHILL OUT and be patient OR learn proper web design / coding and do things yourself instead of coming here before using your BRAIN !
Thank you for a great theme and great support and fixes always 
Hey mate. Thanks for your support, it meant alot for us 
In fact our new support staff started working from today and the load from us has been taken. now we have 2 staff and I will check support tickets that need my attention. so I dont think we will have such delays. We will add some video tutorials for people who need more instructions. and a new cheat sheet for developers who needs to do some customisations is on the way. I hope this will also be useful. Thanks again.
Hi Bob. Are you planning for another update this week? If so, any ideas on what might be included. I need to make a decision on using this theme, but still concerned about some of my requests, like the menu location to the right, etc.. Thanks.
Hi, thanks for your interest. I will have a new update next week wednesday, I will not be able to deliver it earlier than this since I have 2 updates for our other themes. you request also is included in v1.3.5 Thanks
Thanks Bob. Do you have an email address or contact form, so I can send you my requests for your consideration? It may be easier than posting each one on this site. Thx
Hey, Since I can not check all email, I think adding your feature requests in comment sections will be more better as I see comments more often. Thanks
Where is the revolution slider option? I can’t seem to find it on the left side bar of wordpress.
Hi, Please check docs => Revolution Slider we have explained how to install revolution slider. Its not directly included inside the theme due the new rules. Thanks
Got it. Thank you.
Hi there, I have a problem with blog newspaper style, the post in each block always display in full length despite I have set up Read more in the post. Can you please tell me how can I adjust the setting?
Cheers, Alice
I could not understand what exactly you mean, can you share your website with more detailed explanation? Thanks
Hi, here is the link to my blog: http://foodntrips.com/blog/
You can see the posts all display in full, which makes the boxes very very long…. Cheers, Alice
Oh Alice, I am sorry to back you late as comments goes to older pages I miss replied comments. therefore use our help desk to make sure we see your questions. I just checked your website and it looks in 3 columns! in any case please get support in our help desk. Thanks
HI there, I had another problem, I am writing my blog in Chinese, when I installed jupiter, alll chinese character in the dashboard become symbols, when I switch to previous theme, all good, so I guess it has something to do with the new Jupiter theme, can someone please help me?
Cheers, Alice
Hey Alice, Thanks for contacting us, Please post this ticket in our help desk so one of our staffs will get back to you with a solution. please post your WP access in a private ticket in case if they need to check that personally. Click here to access our help desk. Thanks
Dear artbees,
How do I apply the dummy contents of Jupiter?
I couldn’t find the direction.
Let me know it.
BR,
Andy Kim
Hey Andy, Please check documentation => Importing dummy content. you can also find all page templates in “Page Templates” tab (same docs). Please let us know if you need further assistance. Thanks
But I saw the below error message. How to solve the problem?
Failed to import pa_capacity 125ml Failed to import pa_capacity 200ml Failed to import pa_capacity 350ml Failed to import pa_color Black Failed to import pa_color Blue Failed to import shop_order_status cancelled
Oh, this is all because of the woocommece posts import. just ignore then a you will no need to use those them. We provide the xml for you to solely have the complex page layouts and modify them without spending time to create them from scratch. Thanks
Despite promise to expedite support for ticket 81554, I have not heard anything. Sadly, today was the day I had to work on this site. I am on the road the rest of the week. I have accomplished nothing because of major, unexpected hurdles I described before. You seem like a very responsive guy on here…that’s part of why I bought this template…but I am thoroughly disappointed with the support so far.
Hey, I am sorry for the speed in Support past week. I am very serious in support. We were facing trouble to reach all tickets and I was the only guy who was responsible from updates and complex support issues. However yesterday we have hired a new developer who will handle all complex support enquires. What I can make you sure is that your ticket will be answered with no delay afterward. I will check your ticket personally within 2-3 hours. Thanks for your patience.
how do i put a content box on the sidebar ?
Hey thanks for choosing our item. You will only need to generate your shortcode using page composer, switch to classic editor, copy the whole content and paste it in a text widget and all shortcodes will be executed. Thanks
Hello,
Really nice theme looking to get it soon, I have one question, when I choose the box layout in your demo site, the logo overlaps the menu.
https://docs.google.com/file/d/0B5GwRwvtxmK-WmhLc29LZkJweXM/edit?usp=sharingis it from my side or its a bug
Hey thanks for considering our item. no this is not a bug, it depends to the length of your menu in your installation. We have set of options to control the main gird widths,.. to control the widths in the flow with no limitation. in demo our menu length is pretty long in modern style thats why this happens. Thanks
Hi there, I just bought and installed Jupiter theme to my blog. It looks beautiful. But I have got some warnings which I haven’t see before, can you please help me to find out what should I do to fix it? (My website: foodntrips.com) Warning are list below:
1. Notice: Use of undefined constant title – assumed ‘title’ in /home/twogourm/public_html/foodntrips.com/wp-content/plugins/wp-easy-embed/inc/class-easyembedconfig.php on line 24
2. Warning: Cannot modify header information – headers already sent by (output started at /home/twogourm/public_html/foodntrips.com/wp-content/plugins/wp-easy-embed/inc/class-easyembedconfig.php:24) in /home/twogourm/public_html/foodntrips.com/wp-includes/option.php on line 571
3. Warning: Cannot modify header information – headers already sent by (output started at /home/twogourm/public_html/foodntrips.com/wp-content/plugins/wp-easy-embed/inc/class-easyembedconfig.php:24) in /home/twogourm/public_html/foodntrips.com/wp-includes/option.php on line 572
Cheers, Alice
Hey Alice, its due to the plugin you have installed. It might be not compatible with WP3.6 and you will get warning and notices. if you want to prevent seeing these please open your wp-config.php file in your wordpress installation root and set WP_debug mode to false. It will prevent you to see such warnings. Thanks
Noticed in our installation and your demo that the slider text is not responsive. It just shrinks to miniature size…
Hi, Thanks for reporting this issue. which slider do you mean? Thanks
On the demo homepage, the main slideshow. When it shrinks down to responsive, all the text shrinks with it and it is unreadable…
Hi, its not not a theme issue, we have used Layerslider and we can not change its codings. however if I was the the author of this plugin I would have no other choice to shrink texts to make it “completely” resposnive. This slider has been used by over 20,000 people and maybe people like this way as the author never changed the behaviour. Thanks
Hi Bob,
It’s been over 6 days and my support ticket hasn’t been answered. I’m one of your biggest fans, but I need to see results asap as I’m starting to loose faith.
Hi, I am so sorry for such delay. I have been pretty busy with our new update. in fact past week we were under huge pressure due to staff lack. We have hired our second support staff(yesterday) and he will help us to resolve all complex questions faster than me. Mel same before will be there for all simple support requests. I will clear out all tickets assigned to me by tomorrow once I wake up. Thanks for your patience.
ok thanks Bob.
Hi Bob. I updated ticket #84392 with some screenshots. Looks like this issue came after v1.3.2 because in version 1.3 the site was fine.
Thanks in advance!
I am really sorry, but after our new staff there will never be delays in support. and I will be free to give more careful and complete updates. Thanks
yes i received your reply in ticket. Thanks again.
Hallo again, After updates don’t work well menu and toolbar on the top.
I sent a screenshot to the support forum. Ticket No: Ticket # 86507 Please help me with this. Thanks in advance.
i solve the problems. Thanks
Hey, Great, let us know if you need further assistance. Thanks
Hi. We have a problem with Visual Composer. Get php error at the top of each page marketingforum.rs Error :
Strict Standards: Declaration of WPBakeryVisualComposer::addShortCode() should be compatible with WPBakeryVisualComposerAbstract::addShortCode($tag, $func) in /www/webvol14/hk/0lqmcjx4555×7qj/marketingforum.rs/public_html/wp-content/themes/jupiter/framework/page-composer/composer/lib/composer.php on line 233
Can you help us? Thanks in advance.
Hallo again. I set wp_debug to false and now the error does not appear. Is that the solution?
Hey thanks for letting us know about this. This notice is a minor WP3.6 best practice notice. since new standards some OOP coding structure has been changed, we will have a huge update for page composer in coming versions. but in any case for a working website set the WP_debug to false to avoid any notices to be seen in your frontend. Thanks
Love the latest update thank you for listening to feedback.
More Requests/changes
- Fix – date in header toolbar needs the same gap between phone number, email and slogan
- Make email address in header NOT link to email adress due to spam, we should choose if that email can link to a page, mailto: links are bad for spam
- The footer nav is getting blocked by to the top and quick contact floating boxes
- Toolbar when on iPhone has loads of line breaks and looks untidy maybe we should have ability to specify what to show up there when on mobile device
- On single portfolio make category meta link to that category archive
- On single portfolio close gap between header and start of content
- Make the menu icons visible when choosing custom menu / jp sub navigation widget for use in side bar
- When using the LCD slideshow – allow the image to be clicked to show full width preview in a Lightbox
- Add in a class to main style sheet called hide-iphone or something so we can add an extra class to any element to control if we do or do not want certain elements to show on mobile / ipad etc
Hey thanks for your suggestions. regarding your requests :
1. Sure I will check that.
2. Since we have added antispambot function the email will be converted to html entities encoding so there will be no longer spamming worries.
3. I will check that too.
4. I will consider that with more care.
5. Sure will add that too.
6. I could not get this point.
7. I have this feature in my task like and will consider for coming versions.
8. Since images are behind the LCD with its glow, this is not technically possible.
9. Since this needs huge work I will need more time to make that possible. Hopefully in new updates will consider that.
Thanks for your suggestions and feedback.
6 – View here amy single portfolio (londonwebs.co.uk/wp/portfolio-posts/su-prestige/) – I am having to manually add my page title to each page but the template puts in the title and arrow / navigation – there is a big gap between the header and the start of the content.
9 – I have done this myself creating a new class in the custom css box in masterkey call .no-iphone , now when i add the class name no-iphone to the extra class box in visual page composer and test on iphone that element is display none and works fine as i have done it
NEW -
Blog Single Page Title should surely by default be the blog page title !!?? same with single portfolio entries
6. I will add a feature to control this gap. in coming update check the update log and I will mention how to control that.
9. Oh I was sleepy last night and misunderstood your question. Sure I will add these classes and mention in update log on how to use these classes. I will add a list of classes based screen sizes.
10. Since There is no Blog Page in jupiter and you can have unlimited blog pages we should add an option for you to define a blog page so the blog page title will be used instead, I added this feature for coming update List.
Thanks
Hi!
Is there someplace I can find the Layerslider demo you have used for the shop page? Is there an export of all the settings somewhere?
Hey thanks for choosing our item. all of our demo layersliders are added into the theme. please to layerslider admin section => header section => click on “Import Sample Sliders” and all sliders with their images will be imported. Thanks
Hi,
Is the demo on themeforest also up to date version 1.3.4? Wanted to see, Fixed. Small issues in header sticky was working now for IE10. But no succes. Greetings
Hi, Thanks for your immense interest to Jupiter, due to the load of the new update I have left some tasks to new version.
Hi,
I would like to be able to include one of my Font Family but do not know the way I should do it.Would you mind giving me some steps for me to do it?I would like to be able to include my Font Family in the dropdownlist within the Master Key menus.Hey thanks for choosing our item. If you need to use your fontface font please check out this faq : http://artbees.ticksy.com/faq/804 Thanks
