13772 comments found.
Hello, when does the new version of enfold come? thanks
Hey! Can’t offer an ETA yet, sorry 
I HAVE MORE AND MORE PROBLEMS BUT YOUR TEAM MAKE RESPONSE ONLY FOR OTHER SUBJECTS !!!
MINES ARE ALWAYS EMPTY !
MY SITE IS DOWN SINCE 3 DAYS NOW
Hey! As far as I can see the team is working on each of your problems so please be patient
Double posting here and in the forum is just a waste of your time as well as ours ;D
As you can see it, subjects posted two days later than mine receive answers: 1, 2, 3 answers of your team.
Mine wait for 3 days and I have even not the beginning of an answer. 
When I posted nobody took care of my problem but that you already know it.
For the moment it is me who wastes time, and I have no even the beginning of a concrete answer. 
Hi,
It seems there are some major problems with the theme that recently came up:
1. Elements in a page (from the drag and drop interface) disappear without a reason.
2. Versions are not working at all. We try to recover to older versions, but nothing happens.
3. If a table is created, formatting within the table is lost as soon as a small change is made and we need to make all the changes over and over again.
Hey! Mind opening up a thread in our support forum? IMy support team will take care of you 
Please add a link to your site, describe the problems a little more in detail so we can try to reproduce them and also tell us if you have made any recent changes (modified code, activated new plugins etc)
Thanks!
Hi how can i remove the small featured image from the single post style.
I don’t want any featured image to show on that page.
Thanks
.single-small .blog-meta{display:none;}
it give me a 500 Internal Server Error
why? the installation was clean, I imported the dummy data for creative and I have php 5.3 on my hosting
Hey! Mind opening up a thread in our support forum? My support team will take care of you
Please add a link to your site and also tell us if you have made any changes (modified any code, any plugins running etc)
Submitted: http://plusquare.ticksy.com/ticket/127548 no code changes, no plugins, clean installation, no modifications and contents
Hey! This is not the support forum for the Enfold theme or any website I control for that matter. Are we talking about Enfold?
If so this is the place to go: http://www.kriesi.at/support/
Hello! Sorry for my english, i’m italian. I buy this theme with an other account business. I have a BIG problem: i can’t upload a single (or more) image to be used for the portfolio.
Gives me an error (look: http://oi43.tinypic.com/zoayqf.jpg at the right in red …). This error occurs with ANY image (jpeg, different pixels ecc …).
Why? I can not upload any work in my portfolio!!! 
Please, help me! I’m desperate
Hey! Please open up a thread in our support forum: My support team will take care of you
Please add a link to your site and also tell us if you have made any recent changes (modified code, activated new plugins etc)
Hi,
I’ve just bought an ubergrid pluggin to present differently my portfolio and this one is not compatible with your enfold theme which I love by the way !
Is it possible to receive an updated version that allows disabling PrettyPhoto in some cases.
Thanks in advance for your reply,
My best regards,
Alexandra
Hey! Mind opening up a thread in our support forum? My team will guide you through the process of disabling prettyphoto.
http://www.kriesi.at/support/Would recommend to add a link to your site so we can take a look at it
Most of the times I can get WP work again. But I have this error class-envato-protected-api.php, of a totally blank page on the wp-admin dashboard. So The first thing I did was renaming the plugins folder. This works 9 of 10 cases. Of course I enabled the debug function and than always get this error: httpdocs/wp-content/themes/enfold/framework/php/auto-updates/class-envato-protected-api.php on line 344 So read about it a lot, made some changes that waere suggested in the support of the Kriesi website but I’m out of idea’s now. we need to fix it fast so .. thanks in advance
Hey! Did you already open a thread in our support forum?
http://www.kriesi.at/support/Please add a link to your site and also tell us if you have made any recent changes and also which plugins you are running, maybe there is a conflict with an existing one…
How can I add my own link to the socket?
In enfold->footer add your personal copyright notice with an a-tag. to remove the kriesi.at backlink at the [nolink] shortcode:
http://www.kriesi.at/support/topic/copyright-in-footer-section/So disapointed by Kriesi & Enfold!!
Since i waited for days to get some proper support its now time to find some clear words.
For days and days we tried to get simple things done which seem to be almost impossible or at least horrible time-consuming with Enfold.
Here just some examples:
Blog-Views
For the Blog i want for archives a different view than for a single. The difference is so simple and small(single top image and for archive a images which floats left and has a different size) This usually is a very simple task but in Enfold you need to be a Nerd or a mad-professor. And not to forget: What we want to achieve can not be done by the Theme-setting (or if it can be done its so tricky that you have to be lunatic to understand that)
Two buttons in an Icon box in one line4 hours of trying and either you got margin-errors or the ALB did complety strange stuff
Knowing the structure behindWe often asked in their forum to produce a bit more transparency about their logic (which files are respnsable for what view/ output. You really have to beg for it – as if that is a top-secret case.
and even more…
Any attempt to get some support ends (too often) up in either / or… -Mod did not read the post thouroughly -the answer:”You can make that by settings” (and thats not true) or any other non-relevant answers
I am right now at the point where i think that a refund would be a good idea.
There are only two things which keeps me from that: 1: hope dies at last
2: i already spended around 60 hours of work in that Theme and i do not want to waste that time.
Not to mention all these other issues Enfold comes along with.
I really hope that Kriesi is smart enough to know that a positive convinced customer is hundred times better then a disappointed one and of course i wish to get my website ready as planned and that i do not have to restart with another theme
Regards kaMai
Hey! Thanks for the feedback. To be perfectly honest I am not quite sure how to respond here. I didn’t read the threads that you created yet, but from what it sounds like, all of your problems are based on the fact that you want to customize the theme in some way or another that wasn’t intended.
And although we try to help with small customizations we cant really cover extensive customizations, simply because even with 5 more team members we wouldn’t have the necessary manpower. Unfortunately some changes are either not possible with a quick css fix or would simply be impractical when implemented directly into the theme, since it would only benefit a small amount of users and create feature bloat for the 15000 others. So we are very careful when adding theme options.
In such cases I can only recommend to try to use our customization partner Werkpress who are doing customizations only and might be able to change the theme to the way you want it to be:
http://www.kriesi.at/contact/customizationAlso if you post me a link to the issue that was answered in a way that was not satisfying for you, I will check it and see if we can do better, but after answering many thousands support requests the team got pretty good at evaluating what is easily possible and what is out of our support scope
I am pretty sure that themeforest wouldn’t issue a refund in this case since the theme works fine and in fact most customers are quite happy, so lets try to convert you to one of those happy people as well
Just a quick reply because we are too busy with fixing Enfold
Even “out of the box” Enfold has enough issues and more ore less severe bugs to make a refund justified.
Want some examples??
Here just a small collection:
“Assign Images Bug” – button says “assign images” but what it does is “remove images”
Layout issue : Try to bring 8 Icon boxes in columns by 2 on one page and you will see (see our screenshot in your forum) What can be done by manual typed HTML / CSS in 20 minutes needs hours of testing with your famous ALB and even ist still buggy. Dooes your forum supports here??? NO!!
SQL- Bug: Have you ever seen a breadcrumb like this??:
Home->Auto Save Draft -> PageTitle.
I have never seen something like this. Until i used Enfold – and we run more then 200 websites with a huge variety of themes.
Where does this error come from?? I dont want to spoil your fun to find it out yourself.
I had “fun” with that bug about half a day.
Want me to post the whole list of issues here????
No, what I wanted is to post me the link to the threads since descriptions like
button says “assign images” but what it does is “remove images”
are too much out of context to help. I need a full error description and I guess you already posted those in the forum?
Same with the other issues, like your layout problem or the sql bug. In the first case I don’t know what you are trying to do, in the second case I can only tell you that I have neither seen something like this before and we have the code for the breadcrumb navigation running on 50.000 themes.
So you either discovered a bug within the code that none of our other customers encountered yet, and in that case we will fix it, or there is something wrong with a plugin, a modification, a server setting, etc. etc.
I am talking about a fresh installation.
And i am really fed up with this kind of argumenation (“might be plugins / might be “heavy” customization of yours” / etc etc etc)
Further more: Since the support in your forum is so poor and your mods behave in a quite questionable way (“Your are not happy with Enfold? You can ask for a refund”) we decided to ask for support HERE.
Why? Very simple answer! Since potential buyers read here as well it might lead to a better support then to post our questions in a ghetto of people who have already bought the theme.
@stane Thats exactly what we faced too… Responds in the support forum are more or less useless and not substantial and often enough just wrong.
And sometimes they answer and havent even read your question.
Well, its a fact that neither me or my support team has encountered the problems you have encountered. 15000 people are using the theme and none of them has the same issues.
If the theme is working for 15000 people but not for you, the only logical conclusion is that something is different with your setup. I don’t ask for links to the site, to the forum threads, for customizations made, for plugins active and for server settings because I want to annoy you but because If neither me or my team can reproduce an issue, and also have never encountered it before, we rely on that information.
Since you are obviously not willing to give me that information please try to get a refund from themeforest. I dont know if they will grant that request but I am done here. Tried it the nice way but I can see when there is no point in arguing. I am sorry that we couldn’t help you.
I submitted this item in support but really need this soon. I upgraded the theme to a newer version and since then easy slider does not work. It shows first image but does not show the other images. help please
Hey! Guess you already opened a forum thread? If its not resolved yet feel free to post me the url here
I submitted this item in support but really need this soon. I upgraded the theme to a newer version and since then easy slider does not work. It shows first image but does not show the other images. help please
See answer on the duplicate
Hi, is there any option to redirect user to a custom page when they submit the contact form built in the theme please?
Thanks Milan
Hey! No sorry, this is currently not possible but a nice idea. YOu might want to add it to the feature request list, maybe we will add it with a future release: http://www.kriesi.at/support/topic/enfold-feature-requests/
Conflict with Next-Gen Gallery When setting “NG-featured image”
Notice: Undefined variable: ajax_nonce in /usr/www/users/axella/wordpress/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/ngglegacy/admin/media-upload.php on line 268
I know what you gonna say…you are not responsible for cra… plugins, right? But hey….NGG is of the most common and widely spreaded /used gallery-plugin and should be supported by a professional theme.
I think we are not the only one who appreciate it !very much! if you fix that.
thanks, since I guess you have opened a thread for the last issue I suppose you already opened one for this one too?
BUG – Custom widget area causes disfunction of accordeon
If you use a custom widget it crashes the accordeon functionality.
It looks like a general error in your mark-up (missing closing div or something).
More Information in your supportforum (including the credentials to our developmentarea)
Please check and let us know the fix.thanx
KaMai
Hi, I posted this on support, but its somewhat urgent since its being used largely at my University So Sorry!
I updated to the newest version of enfold, and before the blog layout was perfect. I had each blogger submit a post, with their gravatar on the left side and the feature image on top. I used the settings “multi-author (shows grav..) and now with the new theme there is a new option for single posts (big or small) and on the old, there was none, and I think that is not allowing the gravatars to show up. Anyway I can fix this? Thanks!
Hey! Seems you are right. Might be an oversight, I will need to ask peter why he didn’t include it in the last version, if there is no reason for that we will add it back with the next update
Thank you! Let me know if you find a solution so I can add it in asap, we have many bloggers and over 50,000 students using this awesome theme for the university
mind posting me a link to your forum thread?
Sure
Great, I see its already fixed
Hello, how can i change the portfolio category link style so that it is not overwritten when i update the theme. Please see the screenshot http://screencast.com/t/ih5rn1x0
Hey! If you want to make modifications to the css and want to make sure that they are save when updating I would either recommend to use and install our child theme: https://bitly.com/enfold-child
or use the quick css panel in enfold->styling.
Both options will allow you to add css that wont be overwritten
#top .sort_by_cat a{ /*your stuff here*/ }
Thanks. also what should i enter as style sheet for the ACTIVE state of category links?
#top .sort_by_cat a.active_sort{ /*your stuff here*/ }
Thank you so much. I am so impressed with the support.
One question: I want to add some space between the portfolio items and rows. how can i do that through quick style sheet screen? http://screencast.com/t/rjLSGP8ViProbably the easiest way would be to add a padding to those items:
#top .grid-entry {
padding: 6px;
}
Thank you.
Hi Kriesi,
The Modern Tribe team found a slight issue with your theme on our forum this week: http://tri.be/support/forums/topic/new-updating-error/
-Chris
Hey Chris! Mind opening up a thread in our support forum? My support team will take care of you and your problem
Please add a link to your site and also tell us if you have made any recent changes (modified code, activated new plugins etc)
I’m not a customer of yours, I’m a developer at Modern Tribe, so I don’t have access to your forums. To my knowledge, there’s no modifications on this user’s site, its simply the child theme assuming that The Events Calendar is active when its not.
ok, thanks for the clarification
what is your price suggestion for that?
Hey! I will let you know at the beginning of the next week via mail. this is not the proper place to discuss this
your right. i am waiting for your email.
Hello.Love your work mate.Amazing theme. I have a pre-sale question. I’m happy to do most of the theme customizing myself but would like to know if I can pay you to do more advanced stuff like adding membership part of the site, log in and protected galleries, etc. I tried with several other independent wordpress designers here in Australia but they are just hopeless. Can i Pm you or email you so you can send me some pricing options if it is a possibilty?
Thanks
purchased it already but still need your answer about customization.
Thanx
Hey! Actually I can’t do customizations myself, since it would take too much time out of my day. Therefore I partnered with WerkPress, a very good theme customization service:
You can request a quote here: http://www.kriesi.at/contact/customization
