763 comments found.
This theme have lots of bugs! First and foremost, Gravity Forms does not work with this theme and it causes a conflict and the page will not be able to load properly which forces you to change the plugin. Secondly, the testimonial custom plugin that was provided is junk! It limits you and does not allow you to expand above that. The portfolio custom plugin is junk too. Whenever I put “Filter” and then tries to load more, only items in that category should come out wrong? Well, no it didn’t because everything from all categories came out.
Lastly, i wouldn’t mind the above if someone promptly replies to me in the support forum and tries to fix it but NOBODY REPLIES except for someone who puts a ”?” to my support ticket. Thanks jokers!
The content of the footer area don’t display correctly.
See the screen shot: http://www.screencast.com/t/7aryEGZGcF48
What is the fix for this?
I missed to add that this is the case when viewing on mobile devices.
hello! could I have an answer please?
Hi,
we need to inspect the code you added to footer. Can you please submit ticket to http://qode.ticksy.com, include WP admin access and give us ticket id?
Best Regards
Qode
Hey guys, how do I change number of products per page in your theme?
ok, I found it it’s in woocommerce/woocommerce_configuration.php
but
is there anyway I can control that from the child theme folder instead of modifying oryginal file?
to add – putting the code to change number of products in functions.php of the child theme doesn’t do anything
Hi,
Did you try this?
http://docs.woothemes.com/document/change-number-of-products-displayed-per-page/Best Regards
Qode
Yes, not working.
Can you please submit ticket to http://qode.ticksy.com/ and include WP admin access so other developer can take a look? 
Wonderful theme! I am interested in buying your theme and I want to know what is the size of the installable theme file, excluding the PSD files? (I am not asking about the whole zip folder that I will buy & download from Themeforest.)
I’ve been warned that installing a WP theme with a big size will slow down my website. Is that true?
Hi,
thanks for your kind words
size of theme zip file is 10.5 MB, but LayerSliderWP is taking 6.5 MB so our theme is only a couple of MB. You shouldn’t worry about that as it won’t slow down your site. 
Best Regards
Qode
Hello,
I’m having an issue where there is no space between paragraphs on any of my pages, unless I put and extra “enter” or line break in the wp admin. So in wp-admin it looks normal – then when I view the page from the front-end there are no spaces between paragraphs (unless I add extra line breaks manually). This is true for all pages on my site.
Thanks for your help, Julianna
Hi Julianna,
can you please submit ticket to http://qode.ticksy.com/ and include link to the page and WP admin access so we can review your issue?
Best Regards
Qode
Hello
first of all thanks for this GREAT theme, really love it!
I would like to translate it. Can you please send me the po files? Or how can I do this?
Thanks a lot!
Hi,
Thanks for your kind words. Please submit your ticket to http://qode.ticksy.com/ and our support stuff will send you po files. 
You’re welcome 
Best Regards
Qode
Hello, still don’t have the po files, can you please help me with this? I want to translate my website as soon as possible!
Hi,
You can download po & mo files here:
http://demo.qodeinteractive.com/subway-languages.zipBest Regards
Qode
Thanks a lot!
You are welcome 
Followed instructions and end up with nothing but a messed up site.
Please make better installation instructions….
Having to contact support after installation is just stupid. I really cannot even give this 1 star. Really unstatisfying!
Hi,
please submit your ticket to http://qode.ticksy.com/ with link to your site and our support stuff will help with any issues that you have with our theme.
Best Regards
Qode
Hello there… Can i update my wordpress version to 3.8? Will the theme works fine?
Thanks a lot
Hi,
we’ve tested our theme with latest WordPress version and it works fine.
You can update your theme to the latest WP version. You’re welcome
Best Regards
Qode
If I’m adding this theme to an existing site with existing content, will I be able to retain that content? I’d like the option to turn the page builder off and just use the wp post/page editor if possible. Please advise.
Hi,
yes, the content will remain intact.
Sure, you can combine between classic view and Visual Composer view.
Best Regards
Qode
I guys, i have a little but important question 
I need to add an retina icon… can i do it?
Hi,
can you please be more specific where do you want to add an icon? 
Best Regards
Qode
OK, need to modifed the steps section like this…
http://cl.ly/image/1K1b2a0O301n/Schermata%202013-12-12%20alle%2011.22.57.pngi need to add the icon and add a text in the 1-2-3-4 sections… can i do it? if i need to change the source code, can you explain me where i found the correct file page?
thanks…
scuse for my english…
Hi,
you can change icon from the back-end but you can’t add text. List of available icons can be seen here: http://fontawesome.io/3.2.1/icons/
Part with the numbers is image that you can edit in some image process software the way you want it.Image is located in subway/css/img and the filename is steps_background.png. You’re welcome 
Best Regards
Qode
ok, thanks…
Another question, in the steps image, can i delete the green circle?
like this…
http://cl.ly/image/1k3r3k1G0G2aHi,
paste this css to your Qode -> Custom css field:
.steps_holder .icon-stack {
display: none;
}
You’re welcome 
Best Regards
Qode
Hi,
header top bar consists of header left widget area and header right widget area. What you see in our demo site are text widgets that are placed in that widget areas.
Please submit your ticket to http://qode.ticksy.com/ and our support stuff will send you the content of that widgets. 
You’re welcome 
Best Regards
Qode
ok, i add a ticket, thanks…
Thanks. What’s your ticket id?
hi, where i can deactivate page title area for category list in blog? greets
Hi,
category page is theme template page and the only way to disable it is to override category.php template and remove first div in that template with class “title”. 
Best Regards
Qode
omg, choosing an icon for a shortcode is a pain, would be nice to have a preview besides the list on hundred of options
(looks like I’m smiling but I’m crying really)
not even alphabetically… just impossible to play around, ok unusable, skipping it.
Hi,
we are using font awesome icons which you can explore here.
We are planning to enhance this functionality in some of our future updates.
Best Regards
Qode
Thanks.
there are quite few elements left unstyled, are you planning to release an update sometime soon that will include styling for everything or I better start making css adjustments straight away?
by elements unstyled I mean mostly dropdows, like, for products options, products filters in sidebar, checkout select fields for specific countries, etc – all of these are left unstyled, hurts eyes with everything else in woocommerce styled so nicely by you…
Hi,
please submit your ticket to http://qode.ticksy.com/ with link to the specific pages that you have issues on and our support stuff will send you all necessary css if needed. Thanks
Best Regards
Qode
Thanks, will do.
Hello,
When I add an Portfolio Item I want it to show on the Frontpage, how can I make that happen?
Thanks.
//Johannes
Hi,
you can add portfolio list shortcode to your home page and sort items by date and new portfolio items will appear on your home page.
Best Regards
Qode
I just bought this theme and attempted to install it and got this message when I activate it: Parse error: syntax error, unexpected T_VARIABLE in /home/loydsou/public_html/wp-content/themes/subway/includes/google-fonts.php on line 1
Hi,
if you uploaded your theme with FileZilla please refer to this article, set FileZilla properly and upload theme files again to your server.
If you didn’t used FileZilla for your theme upload please submit ticket to http://qode.ticksy.com/ with link to your site and temp WP access data and our support team will help you.
Best Regards
Qode
Hi,
I have a problem with Visual Composer: Not all tabs that I created on a page are visible anymore (VC shows only 5 of 6 tabs) AND in the 5th of the 6 tabs not all content is visible anymore … 
On the website everything is visible, though. And it doesn’t seem to be a browser cache issue.
How can I fix this?
Thx, t
(edited comment above)
Hi,
please submit your ticket to http://qode.ticksy.com/ with link to your site, temp WP access data and our support team will help you resolve this issue. Thanks.
Best Regards
Qode
Ticket already resolved … WOW 
Hi,
we try to be reply as soon as possible to our tickets.
You’re welcome.
Best Regards
Qode
Is it possible to create a specific sidebar to associate with an individual page (as opposed to a ‘global’ sidebar)? I noticed in the screenshot that you attached in your previous post that it appears that you can select an option from the ‘Choose sidebar to display’ dropdown. However, I don’t seem to have an option to select anything from this menu – see screenshot:
http://www.screencast.com/t/iA2UWIP8
Also, I have tried to select ‘Sidebar 1/4 right’ from the ‘Choose sidebar’ menu, then added the ‘search’ widget to the ‘sidebar page’ (http://www.screencast.com/t/S55GAfWi1sIq, but the sidebar is displaying on the left hand side of the page:
Hi,
you need to create custom sidebar in widgets page. Only custom made sidebars are shown in Display sidebar select box.
Sidebar is displayed on left side of the page because you don’t have any content on that page.
Best Regards
Qode
Could you advise how I would create a sidebar for a page that uses the ‘Default’ Template? Looking to achieve something similar to this:
http://demo.qodeinteractive.com/subway/sample-page-right-sidebar/
Thanks
Hi,
you need to choose sidebar position for the page that you want. Here is the screenshot of settings for the page that you referenced: http://screencast.com/t/0R6RbXzV
Best Regards
Qode
Hi
How can I translate the first 3 letters of the month that shows on Index page with 4 blog posts? (the green box)
Thanks
Hi,
please submit your ticket to http://qode.ticksy.com/ with link to your site and our support stuff will help you with this issue.
Best Regards
Qode
Just created a ticket. Can I get the reply today?
Thanks
Hi,
our support stuff replied to your ticket 3 hours ago
You’re welcome
Best Regards
Qode
Hello…great theme!
I have what looks like a separator showing up at the very top edge of my Latest Posts section on my home page. Can you tell me how to get rid of this?
savicki.lightbulbcreative.com
Thanks!
Also…I do not see an area to edit the footer text. Thx!
Hi,
go to the page that is set to be your home page in your back-end. Locate the section that appears before latest blog posts section and open it’s settings. Once opened locate border color field and add transparent to it. That will make border blend with the page.
http://screencast.com/t/zk9NHXpDolFooter text is managed by footer text widget area.
You’re welcome.
Best Regards
Qode