26721 comments found.
I have 1.gravatar.com searching for i dont know what and website still searching and refuse to show portfolio.
Where can i delete this link to gravatar ? i dont use that.
I found. Forget this post.
Thanks for the update 
Is it possible to use the Qode slider (almost) fullscreen, BUT with an x amount of pixels from the bottom reserved for the content? I want to always show a few buttons on the bottom under the slider, but not set the slider to an static amount of pixels, so it will scale automatically.
Hi,
you can set height of the slider in pixels and set responsive_height attribute to ‘yes’ and it will adapt to the screen. Note that it might not be the same x amount from the bottom of the page on all screen sizes.
Best Regards
Qode
So how are we supposed to show a YouTube video that has this as a url?
https://www.youtube.com/watch?v=idHdcYzokoI&list=UUhuHMeN5svTkHRQz9iHU5MQYou say to take the id only and not url, but nothing I enter in your admin interface works.
I’ll keep posting here because your support takes way too long.
Ok, I managed to fix the above issue but now different issues. Don’t answer with open a ticket.
I changed the link text in the Text Link Style Section. The links are changed everywhere except the home page.
For the Blog, I created a page called Blog. I’ve tried to chnage the display type in the Blog Section of your admin AND under Template settings for the page. If I select Blog Masonry on the Page I created it is a long list, not Masonry. It doesn’t matter what I choose in your Admin section. Is your Admin Blog section connected to The Settings-Reading in Worpress?
Purchasers of this theme need to go in and accurately rate it so pre-sales people have a better idea.
More fun. When I use SEO Workers to check SEO it says my page has no title. I actually do have a title. Is this your Qode SEO? This is with Wordpress SEO disabled. Somehwo your theme is not presenting title correctly.
Hi,
Let’s work together on resolving all issues you have. Our theme is highly customizable and as such it has lot of options. We are almost done with new admin, which will make theme much easier to use and configure.
Please give us ticket IDs so we can work together on your issues. We tried to search tickets, but didn’t find any related to your user name on ThemeForest.
Qode
You guys solve Google Font issues with me having to install a bunch of php code? That is what support gives me?
A bigger problem is that I have no Title for my webbite. Yoast has talked about this conflict with badly designed themes. https://yoast.com/wordpress-seo-plugin-theme-integration-guide/
I don’t want Qode SEO because for one this theme is full of bugs. I want to choose the SEO of MY choice and install it without having issues with the theme.
Hi,
could you send us your ticket IDs so we can review them? We receive a lot of tickets every day and we can’t find yours. We already asked for this in our previous comment.
Best Regards
Qode
This is the one regarding no title showing up in SEO which is top priority. My site is not being seen by search engines. Ticket: #248969
This is the one about your slider image sizes. It is impossible to get an image to show up in the middle of the slider. I simply need dimensions for background and dimensions for logo on that background so it fills visible area. Ticket: #244702
There are so many more problems though. On blog page the starting two paragraphs are just a long block of text with no spacing. I have configured padding in your design tool. It only shows padding on refresh.
I can’t create tickets for all these bugs.
....and more problems. Blog- Pagination marked Yes. Type of pagination is More button. Never changes from Numbers list.
Your site is good. You need to test SEO with this url: http://huckfinnjubilee.com/
Not with this one: http://www.huckfinnjubilee.com/
As your URL is without www.
Regarding #244702, slider is not setup properly, our support will help you setup it properly. There is no bug here, it’s just to choose best way to render your scenario.
Regarding blog list paragraph margins, you can setup them in Qode Options > General Font Settings > Text > Top/Bottom margin (px) field
Our setting clearly says that Choose Pagination on Masonry type is setting just for Masonry Type. Again this is not bug.
Hey,
I am CTO @ Qode and I am working with support staff to handle your issues, as I can see there is lot of frustration on your end. We are team of professionals and we are highly focused on motivated to do our job best as possible. Please work with our support team, they are all nice people here, helping our customers with various type of issues they have and many not even related to our theme. While we work on replacing admin panel with more friendly one, let’s be more positive, avoid negativity and spend our energy on providing solutions. We are here to help you and we would like you to understand that.
Qode
I don’t care if you are the CTO or the King of Earth, this theme is full of bugs and support’s answers are terrible.
On Blog I have chosen Pagination=Yes, Blog=Masonry, Choose Pagination on Masonry type=More. On Blog page I have numbers. So on the Page I choose Template=Masonry. I now have More button but just a long list of posts. Let’s say I switch Template to Blog Masonry Full Width. Now I sort of have Masonry but my sidebar that is set up in your admin is gone. Please explain why this isn’t a bug or at least crappy admin.
For margins answer above, what I am saying is that on page load the padding I have set up for intro to blog doesn’t show. I have to refresh the page to see the padding.
Finally, please show me anywhere in your support documentation where it says the size of the opening slide image or how to position an image correctly.
Instead of releasing a new theme every week or whatever, just make the one you have work and answer support tickets in a timely manner. Believe me, if I wasn’t already too far into this I would write Envato demanding a refund.
Even more fun. So your support people said make the slider image 1920×1080 and it will be fine. So now I have and it is a pixilated mess that doesn’t show up in the slider. Now I sit and wait for your incredibly slow support to get back to me while my slider looks like crap.
This second slider. Not video.
So now I have a Side Area Menu showing up. How should I remove that? Zero instructions in documentation.
You have something called Full Screen Navigation. NOWHERE in your documentation is it mentioned. NOWHERE!
I found Side Area in your Admin. Nothing mentioned about that in documentation.
If you have any issue with our theme, submit ticket to http://qode.ticksy.com/ and our support will help you. We tried to communicate nicely with you, but you don’t care about being nice, so let’s make everything strictly business. We have support forum and you will get support there.
What I care about is being able to use the theme that I bought and built my entire site on. What would be nice is accurate documentation and support that answers in a timely manner. I’ll just keep posting new comments pointing out the issues I am encountering.
Wow, lovely theme! Small question: if I add background music to a homepage, would the music still be playing if I navigate to another page?
Hi,
thanks for your nice words, we are happy that you like it
If you have page transitions enabled it should be working, but we can’t say with sure as we haven’t tested that functionality with our theme.
Best Regards
Qode
I’m having trouble getting the theme to show the variable product I’ve put in. With 2 separate product images in place, the viewer should be able to use the dropdown selector to toggle and see the 2 options. Needing a fix asap…
See reference: http://thh.candacejoseph.com/shop/rsvp-cards/wistful-watercolor-rsvp-card/
Hi,
page that you have referred to doesn’t exists anymore. Please submit your ticket to http://qode.ticksy.com/ with link to the page where you have issues with and we will take a closer look
Best Regards
Qode
Hello, how can i set the header menu in the white color version? I didn’t find it! I’ve tried all the parameter in Header and Footer options..
Hi,
there are few places were you can set this up. First is in Qode Options -> Header and with header style option. Setting that there will make your header like that through out your whole site. Second way is in Qode Custom Fields in your post with which you’ll have header like that only on that page. Last way is setting that up for each slide in slide’s settings.
If you have any issues setting this up please submit your ticket to http://qode.ticksy.com/ with link to your site and temporary WP admin access and we will take a closer look
Best Regards
Qode
Thanks you. I changed the text color (now is black) but the box color of the header does’t change in white… I submitted a ticket.. Thanks
You’re welcome.
Qode
Receiving this error – Fatal error: Call to undefined function vc_shortcode_custom_css_class() in /home/play/public_html/wp-content/themes/play/vc_templates/vc_single_image.php on line 69
Using version 3.4. Any advice?
Hi,
you need to update your Visual Composer to newer version that came with our theme. Go to Plugins page, completely remove Visual Composer and you will notice message on the top of the page that says that Visual Composer isn’t installed. Just go through the install procedure and activate it once it’s installed and this issue will be solved
Best Regards
Qode
Hallo,
thanks for this nice theme.
I have one problem. I need to display a sidebar into the single-portfolio-page for all global single-portfolios.
When i change the setting on every single portfolio page it works fine. If i change it in Qode-options the sidebar won’t display.
The global selector: Sidebar to display doesn’t work 
Can you help me or fix it?
Thanks Florian
Hi,
thanks for your nice words, we are happy that you like it
Please submit your ticket to http://qode.ticksy.com/ with link to your site and temporary WP admin access and our support staff will take a closer look
Best Regards
Qode
Love the theme and great support! Couple questions…
On mobile (Iphone 4s) my logo isn’t centered and is adjusted to the left side of the screen. Screen shot – http://imgur.com/iUnBB6I
This also inhibits me from choosing my menu and I just end up clicking the main logo that brings me back to the homepage. Anyway to fix this glitch?
Also when I try to view my portfolio pieces on the home page from mobile, the light box doesn’t show up. It just takes me to the project page. Even though I removed the “View” button too. Any suggestions?
Thanks.
Hi,
thanks for your nice words, glad that you like our theme and support
Regarding your first issue please submit your ticket to http://qode.ticksy.com/ with link to your site and our support will take a look.
Regarding your second issue that is how we have implemented portfolio list on touch devices, it turns into link that leads to portfolio single page. We will consider improving this in one of our future theme updates. It might be disabled with custom javascript only for touch devices. Contact our support staff on this matter also.
Best Regards
Qode
Hi Guys,
Any way to connect your theme store to pay pal? if so, could you briefly describe the procedure to connect.
Hi,
WooCommerce plugin that we used to build our shop has PayPal integration by default. You can set that up in WooCommerce -> Settings -> Checkout page.
Best Regards
Qode
footer section scrolling behind the qode slider on firefox, urgent help needed, please
support very slow!!! i have several issues with the theme so far,
1. Whole Footer area scrolls behind qode slider image on Firefox!
2. Side area (if enabled) doesn’t slide back on mobile devices (Android- Samsug S4)!
3. Dropdown menus doesnt twirl up after page has been loaded on mobile devices (Android- Samsug S4)!
4. Contact form doesn’t shoot emails!
Hi,
send us you ticket id and we will assign it to our support staff. Hope that your issues will be resolved soon.
Best Regards
Qode
just bought the theme, can’t even upload the zip. I get the error, try again on this url http://retourtjeverleden.nl/wp-admin/update.php?action=upload-theme
Hi,
make sure that you are uploading bridge.zip folder that is located in the zip that you have downloaded from ThemeForest. If you still have issues with this submit your ticket http://qode.ticksy.com/ and our support staff will take a closer look.
Best Regards
Qode
is it possible to load in one of the other styles you’ve developed without losing content by doing a reset
Hi,
yes, it’s possible to import only options from different theme example. When you are on the Qode Import page, select which demo you want to import and from second dropdown field choose options.
Best Regards
Qode
Hi, 
I am using a white header with no transparency. How do I get a slider to start underneath the menu, without the top being covered by the menu. I wana see the whole slide.
Hi,
please submit your ticket to http://qode.ticksy.com/ with link to the page where you have this added and we will send you necessary code
Best Regards
Qode
The theme is great, but support is slow. As far as I’m concerned anything over 24 hours is unacceptable for a developer. I’ve had to wait more than 2 days for some answers. I have two pending right now that I’m awaiting a reply for.
Hey,
We got lot of tickets last couple of days and we put more people to handle them. Please give me your ticket IDs so we can address them immediately.
Qode
Seriously what is the deal with this theme? Google Fonts don’t change to the right font when you change. I changed my font to Goudy Bookletter 1911 and I have no idea what font was showing. If you go to my site www.huckfinnjubilee.com the short code for an image with text is visible in the blog item Lonesome Day Records.
Also when I switch to Goudy Bookletter 1911, or whatever font actually ends up displaying, the padding for my text goes away?
Hi,
we have checked your site and font that you have set is Playfair Display. Setting font shouldn’t have any connection with padding of your text. If you have issues setting your typography please submit your ticket to http://qode.ticksy.com/ with link to your site and temporary WP admin access and we will take a closer look. Thanks
Best Regards
Qode
The reason it is set to Playfair is because Goudy doesn’t work.
Hi,
could you set it the font that you want? Let us know when you do that and we will take a look if proper font is rendering.
Best Regards
Qode
All done, I’d really appreciate a quick response on this as it’s really holding me back
Thanks
We have responded to your other comment
Qode
Could we soon have the update function onside wordpress? With all these updates its annoying to have to check this page daily. Most themes have this already built in.
Thank you
Hi,
we are in a testing phase of Envato Toolkit plugin that allows you to update your theme from WordPress admin area. We hope that it will be out soon
Best Regards
Qode
Hi
I am trying to upload the original demo content but it’s incredibly slow, I have added this line to my .htaccess file but nothings happening, it’s stuck on 50%
<IfModule mod_php5.c> php_value max_execution_time 120 </IfModule>
Hi,
submit your ticket to http://qode.ticksy.com/ with link to your site and temporary WP admin access and our support will take care of it
Best Regards
Qode
Come on guys I’ve been waiting for 4 hours now, a whole afternoon has been wasted and I haven’t done a thing on this project. Simple things such as loading Demo content really shouldn’t require support or editing .htaccess files
Hi,
send us your ticket id and we will address it first thing in the morning to our support staff.
Best Regards
Qode
247639 – I am not very impressed with this I have to say, I cannot move forward until I get the demo content up, this service doesn’t make for a good first impression. If I don’t get a response first thing in the morning I’ll be looking for my money back
Hi,
we are giving our best to reply to all tickets as soon as possible. We usually reply within one day. We will assign your ticket to our support stuff first thing in the morning.
Best Regards
Qode
I appreciate that I am being a little impatient it’s just don’t have a lot of time for this project and I have come across a problem at the very first step
We understand that you have a deadline, we will work together tommorow AM on your issue
Guys, this support is piss poor. You responded to my ticket asking me to do and supply the things I have already given you, I am waiting on responses that are taking hours to come, please can you look into this asap.
Hi,
our support staff has responded to your ticket. Please understand that we have many customers to support and that we are giving our best to respond to your ticket as fast as we can, alongside responding to other clients that have issues as well. Thanks for your understanding.
Best Regards
Qode
