763 comments found.
Hi, I am planning to purchase http://demo.qodeinteractive.com/subway/, but wondering if it will be compatible as some of the themes I had tried did not work. In case its not compatible post purchase, whats the way to recovery?
Hi,
Could you please be more specific about what you mean by compatible? Compatible with what?
Regarding “recovery” if you mean refund, Envato market is responsible for selling, we are exclusive authors.
Qode
Hi, Thanks for your reply. Compatible I mean.. I was trying to install Fiction theme (I purchased earlier) did not work in WP.. if it happens same with subway theme, will the money refunded?
Hi,
If you mean is it compatible with WordPress, yes, of course. Regarding the refund, as we said we are exclusive authors and don’t have any control over sales or refunds, so for an answer to this question you will have to contact Envato.
Qode
How can I change the header image for PRODUCTS pages utilizing woocommerce, I don’t see the QODE settings / fields available on any products pages.
This is my store page which has the header image: http://gyazo.com/c3c5e6f5cf25bd5cb594f553f20efcb5 This is the product page: http://gyazo.com/11ba0d1975972ad26e2a169334ebd96eId like to have the HEADER image be the same on both pages, otherwise it looks broken and unfinished.
Please help,
Thanks!
Ticket – #289744
Hi,
I’ve assigned you’re ticket to our support team. They’ll take a look and get back to your as soon as possible.
Qode
289744 been 4 days, awaiting response.
Its been 4 days Ticket: 289744 I’m awaiting response.
Hi,
You’re ticket has been assigned to our support team. They’ll get back to you ASAP.
Qode
Thanks for the updates here and on Ticksy. I’ve replied to TICKET: 289744 only issues are responsiveness, centered image, and the text being overlayed.
Hope to hear from you soon! Thanks for the support!!
Hi,
You’re welcome.
Support will get back to you as soon as possible.
Qode
Hi
Parent Menu Item with Sub Menus take 2 Clicks to Open
Only IE browser have this problem other browser don’t have this problem
Parent Menu with No sub don’t have te problem
do you know to fix this
thx
Mark
Hi,
Please submit a ticket to our support forum at http://qode.ticksy.com/ with a link to your website,so our support team can review the issue and help you solve it.
Qode
Hello, I advised to one of my customers to buy this theme, but now I’m having my first troubles with it and would appreciate you help, because the help documentation I have here doesn’t help at all.
I’d like to make a Parallax page (very similar to what you have in your demo), but when I create a new page, there’s no Qode Parallax section below the editor. Could you please tell me where should I activate it? Thanks.
I found it already, thanks…. But man, you have done some really good work and it’s a pity to ruin it with a very outdated help section (a lot of info missed and the screenshots are simply outdated and wrong) and the admin system that doesn’t have some really important stuff. For example I didn’t find an option to remove the header and the logo, so I had to write some customer CSS to switch them off.
There’s no such section like Qode Parallax section under the page content editor anymore (it’s mentioned in your help and there’s even an screenshot with it), there’s just the Visual Editior. And you must know you have to turn it on to see the Parallax options etc… I nearly got my brain exploded until I find all this 
Good luck! Again the template itself is GREAT. If you update the help info and seriously work on the admin interface you’ll be in Top10 
1. Every time I save my page the visual composer shows me the message “Your page layout was created with previous Visual Composer version. Before converting your layout to the new version, make sure to read this page.” and every time I have to press “Convert to new version” button. That’s very annoying…
2. When I try to insert content into 2 columns inside a parallax category, everything crushes and I have to delete it and make it from the very beginning. Only one column works there…
Hi,
Thank you 
We will past this to our develop and support team and they will consider it.
1. This happens because you have inserted something with our default shortcode button (without VC editor) and then you switched to VC editor.
2. Two columns are working fine on our side: http://screencast.com/t/tv9IEprDR you can see it on ‘home parallax’ page. We have just inserted row which is “Section” type and set it to be two columns: http://screencast.com/t/34RhtK6wtCbS Could you send us a link of your site so we could take a closer look?Qode
1. Why don’t use say in your help section you can’t do so? 2. Nevermind.
When I post a text module in the visual editor I can’t use the single quote sign, like in “it’s”, “you’re”, It’s all get turned into “it/’s” and “you/’re”. And this is a HUGE problem I’d say. I was forced to use HTML code for the sign and now it’s displayed normally on the website, but still shows ”/” in the visual editor (after saving, of course).
Hi,
Could you can submit a ticket on http://qode.ticksy.com and give us a link to your site with temp admin access so we could take a closer look?
Qode
Waiting for a reply to my ticket: #282959 Urgent need of a fix for this, as my site needs to launch this week.
Visual Composer disappears / breaks every time I try to move my website from STAGING to LIVE. There is no way to actually fix this manually, I’ve tried uninstalling VC, Reinstalling VC, etc… nothing seems to work.
I have VC installed on both my live and staging sites as I use your theme on both, however when I try to move my staging site to my live site (with plugins activated, or deactivated) the VC option in the settings gets removed, and the site breaks due to VC code being shown.
Please help!!
Thanks.
Hi,
I just assigned your ticket to support team.
Qode
I replied to the ticked immediately. I’m looking to get this issue sorted ASAP as I need to launch this week / weekend at the latest! Ticket: 282959 Thanks!
Hi,
Our support team will take a look as soon as possible.
Qode
Is this theme ready to work with Wordpress 4.0? My sites saying i should update but i’m not sure if this will break the site.
Hi,
Yes it is ready.
Qode
Wow! From having a read through some previous comments, it seems there are a lot of issues with this theme! I was going to purchase the theme but after reading the comments I am a little put off.
Hi,
We are updating theme today, so it’s working fine with latest version of WooCommerce. Usually, updates of plugin doesn’t break compatibility, but for WooCommerce they make changes which require us to make changes to the way it’s integrated with the theme.
Qode
We all paid good money for this great looking theme. I think (to be frank and honest) we deserve better support. 3 months ago you told me it would be updated either tomorrow or the day after (3 months ago!) 2 months ago you told someone else it would be in the next two weeks (2 months ago!) Now with further updates of all the elements your theme works with (actually requires to work) it simply will not work any more. I am imploring you to listen to the people who have made your continuing existence possible i.e. your customers and update. WP itself breaks your theme. WPBakery is so out of date the coders of that won’t even help. Layer Slider breaks your theme. Woo Commerce breaks your theme. In other words I cannot update my site, whether for aesthetics or even for security because I cannot use this theme with the updates any more. I have made this comment before and I will make it one more time, update NOW or refund my purchase, or transfer me to your Bridge theme – at least that still works.
With much diminishing respect…
Hi,
We are updating today theme and update includes latest version of LayerSlider and WooCommerce 2.2 compatibility update. We need more time to provide update of Visual Composer, as Subway is based on custom version of it, which requires re-doing custom work on latest version of plugin. We are sorry for frustration, we will do our best to handle updates quicker in the future 
Qode
Thank you for this – I look forward to the Visual Composer update.
Thank you for understanding.
Any news on the Visual Composer update yet?
Hi,
We don’t have the update ready yet.
Qode
Hi there, Looking at the home page in the demo there is a full width video background…is it possible to have multiple video backgrounds on one page? Thanks, Paul
Hi,
Yes it is. You can set multiple sections with video backgrounds.
Qode
hello, great theme on the basis.. but when I installed it with WP 384 works fine, but on WP 3.9.2 I have many problems…
regarding discussion from other buyers I supose we are awaiting upgrade?
Hi,
That’s right. We have to upgrade the theme to work with new version of WP.
Qode
Just purchased theme, Having trouble activating it. Parse error: ........ /subway/includes/google-fonts.php on line 1
Hi,
This link will help you: http://themeforest.net/item/subway-responsive-multipurpose-wordpress-theme/5898023/faqs/18192Qode
Hi, I’m trying to log an issue, but I can’t find my product code. I looked at the “show me” page but it didn’t make it any clearer how to find. I assumed it would be on one of the emails confirming the purchase, but I can’t see it there either. Many thanks
Hi,
you can find that in your downloads page. Next to our item you can see download button. Clicking on it will show dropdown where second item is License certificate and purchase code. Clicking on it will download text document containing your purchase code. 
Best Regards
Qode
I’m afraid this isn’t right.. On my downloads page there is no “download” button.
Hi,
we though on your downloads page here on Theme Forest 
Hover over your username in top right corner of the screen and you will see a dropdown. In this dropdown you will find downloads link.
Best Regards
Qode
Hi,
I have an opened ticket on the support forum. Can you help me? #264126
Thanks!
Hi,
Support team will take a look asap.
Qode
This shortcode not working properly.
[vc_parallax]
[vc_parallax_section title=’Section name’ background_image=’32’ height=’400’ position=’center’]
Enter content here
[/vc_parallax_section]
[/vc_parallax]
Hi,
With what do you have problem? You don’t see parallax section?
Qode
hello qode,
How can i make the side area stay open by default?
Hi,
There is no option for that. To achieve this, you will have to change js files. You can submit a ticket on http://qode.ticksy.com/ and our support team can point you to right direction.
Qode
Hello, can a slider be used as parallax background?
Hi,
It is not possible since it is a Layer Slider. We integrated our Qode Slider (which has this option) on our newer themes, start from Elision.
Qode
wow!!! i really need this function but i have bought subway theme already! 
So i want to create a floating sidebar menu like this site www.gtbank.com, do you think it is possible with Elision?
Hi,
You can’t build that kind of menu, but there is side bar menu already integrated there and it is fixed. http://screencast.com/t/A1oA4HP16Qode
Hi,
I have a question regarding your WP Theme. When trying to make a “With Sidebar” Page, it is not possible to make a sidebar on the right side (Sidebar 1/3 or 1/4 right), instead when choosing that no sidebar is shown on the page, while when choosing a Sidebar 1/3 or 1/4 left it is shown on the page without any problems. I have tried making a Sample Page Right Sidebar and trying to put Blog as a parent page, never the less the same happens.
For example: I want a Right Side Bar Page for http://www.afpeurope.com/test/blog/ ....
Can you please advice me how can that problem be solved.
Hi,
Could you submit a ticket on http://qode.ticksy.com/ and past us a link to your site with temp admin access so we could take a closer look?
Qode
Hi, I need to update my site with a new page as a gallery with many photos and I would like to do something similar to your page “Construction studio” as a single project but I am not able to do it. Some suggestion, please? Many thanks!
Hi,
Can you please submit ticket to http://qode.ticksy.com/ and include WP admin access so our support can take a look and help you?
Qode
Hi, the Subway theme design is gorgeous! However, I can see there are a lot of issues with it, by reading the comments here and working with it the last 2 days.
Visual Composer is outdated too. When will the next theme update be available?
Thanks!
Hi,
You can report any issue you find to http://qode.ticksy.com/ so we can work on it.
We will update theme probably next week.
Regarding VC, this theme is based on custom version of it, so we will update it when it’s necessary for theme and web site to function properly, as we did it 3 months ago when WP 3.9 was released.
Qode
thanks!
Please explain. We all know how difficult support is. However, everybody here has paid a premium price for a premium product. Support via the Ticksy system is unchangingly slow, even though there have been uncountable promises of improvement. When Subway was released in October last year it was updated twice in November. Even though there were a large number of request/bug questions there wasn’t another update until February this year, then once more in May (mainly for compatibility with bundled plugins). If you check the comments here there was a comment 24 days ago stating ‘Hi, Yes. We will update all themes in next 2 weeks.’. In fact the only theme that has been updated in the last 3 weeks is Bridge. Looking at this by comparison: It was released in April this year then updated 7 times in April alone. May saw another 7 updates, June saw 8 updates and in July there have been 6 so far. No wonder nothing else gets updated or even looked at because obviously all your efforts are put into Bridge. I paid the same money for Subway as everyone else has for Bridge. Why have we not received the same support? Why can’t you simply swap us all out of the poorly supported Subway and give us a copy of Bridge? – I’m pretty sure you’d have more happy clients than sad. I am a very dissappointed and saddened client who cannot rate you low enough in the poor support and failed promises on this theme.
Hi,
We are sorry to hear that. Unfortunately, we are not responsible for licenses here, but Envato is, otherwise, we would approve that. Subway theme is scheduled to be updated tomorrow or on Wednesday.
Qode
With the greatest respect, it is your product, not Envato’s you are simply licenced to sell through them. If you are not permitted to promote your product for PR or any other purpose then that is ludicrous and I simply do not believe it. That however is not the issue, my opening statement was please explain – therefore will you please explain. How is it possible for one of your products to receive such an innordinate amount of support whilst others languish in the background. I and more than 1100 others paid the same amount for Subway (not to mention your other themes) so why has it been left so far behind?
HI,
We are shorter with resources last 2 weeks, because of vacations, so response is slower than usual, but we will handle all tickets, as we always do.
Qode
Hi,
If you have open tickets, please give me ticket IDs so I can assign them to support team.
Qode
It is not a question of open tickets (this time). I have made the request very clear, please explain why one of your Premium Products receives all the support over all your other themes? Bridge has had at least 28 updates and an unquestionable level of support through Ticksy in just 3 months. Subway by comparision has received only 4 updates (2 of which basically only updated bundled plugins) in almost 9 months. With what appears to be page after page of unsolved issues on Ticksy. I am saying this is unfair, please therefore explain.
Hi,
Yes, it looks unfair, but it’s not our goal, it’s the market that makes one theme sell better than other, so we can continue to upgrade it, as we also have to pay our team, developers, designers, support, bills. We still upgrade all our themes and keep them functional with coming upgrades of WordPress and plugins. We also support all of them.
Qode