39360 comments found.
I just bought the theme. I downloaded it. I used something called 7z (I am not tech savvy, so have no idea what this is) to extract the zipped files. I saw something happen after I clicked on “unzip.” But I cannot find where to activate, open or use the product on my computer. Am I missing something? Can I get my money back?
Hey!
7z is an unzipping software. When you unzip it, you choose a location for it to be unzipped too, so please check where that went or unzip it again and find the location. Or you could search for “avada” folder on your computer.
Also, please check out our docs here: http://theme-fusion.com/support/documentation/avada-documentation/
Look under the “Installation: menu that has a video tutorial as well showing you how to install the theme in WordPress.
If you have further questions or need assistance with that, please signup at our support center and post a new topic in our forum. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread. Our support team will check it out and let you know.
Click Here To Create A Forum Account & Get Free Support – http://theme-fusion.com/avada-doc/getting-started/free-forum-support/
Thank you, we look forward to helping you!
How can I change the font size of the faqs? Thanks
Hey!
Those are controlled by the H4 font size. If you have further questions or need assistance with that, please signup at our support center and post a new topic in our forum. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread. Our support team will check it out and let you know.
Click Here To Create A Forum Account & Get Free Support – http://theme-fusion.com/avada-doc/getting-started/free-forum-support/
Thank you, we look forward to helping you!
Hello,
As always the theme keeps working perfect but I would like to ask for an update of the W3TC config that its shared by you because it is not working with the latest version of the revolution slider or at least in my case.
Thanks and have a nice Xmas
Hey Smoug!
Hmm our W3TC settings have not changed, but make sure you are using the latest theme version 3.7.1 and the Rev Slider version that it includes which is 4.6.5.
Merry Christmas and Happy New Year To You Too!
Hi there. This is urgent. I am a server admin and recenlty upgrade revslider into http://www.nutrifit.cl/. The version was 2.9. I upgraded to the last plugin version but now it stopped working. Please need help as soon as possible. Thanks a lot in advance
By the way. The theme version is 3.0.1
Hey!
We would highly recommend you update to the latest version of Avada which has the latest version of Rev Slider. We are currently on Avada 3.7.1 which has Rev slider 4.6.5. The older version you are using probably is not compatible with latest browsers and needs updated.
In addition, we can help you with any questions that arise but need you to signup with your purchase code on our forum. http://theme-fusion.com/avada-doc/getting-started/free-forum-support/
Thanks!
Hello Avada,
I updated to 3.7.1 by deleting the old Avada theme, uploading the new one inside WP and then activated. then I update the Fusion Builder but I kept getting a greyed out screen when trying to edit content. I then flushed the cache in WP and in my browser with no luck. Can you please help me out?
Thanks, Mike
Hi Mike!
As long as you are using Avada 3.7+ and Fusion Core 1.6+ it will be fine with WP 4.1. When this has happened to other users it was either an older version of the theme, or some kind of browser, plugin or server cache. Flushing the cache should of worked. Try to do it one more time and ensure you are on the latest versions of the theme. If the issue persists, please signup at our support center and post a new topic in our forum. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread. Our support team will check it out and let you know.
Click Here To Create A Forum Account & Get Free Support
Thank you, we look forward to helping you!
Hi – I was able to import all the demo content, but what I really wanted was the videos that go with the http://theme-fusion.com/avada/fusion-slider-full-width/
I found the instructions, but not having any luck finding the assets. thanks
Those videos will import with the content, they are the Fusion Slider. However they will be low resolution video comps because those videos are stock videos that require a license to use.
One is here: http://videohive.net/item/hand-with-wedding-ring-on-ceral-field/7687804 and another is here: http://videohive.net/item/sunrise-in-the-forest/3732274
Thanks!
okay. Thank you!
The content did NOT import. Where should I license them?
I provided the links above, you can buy a copy of each of them at a great price 
Thanks – got it!!
Awesome, happy to hear it
Hi,
I have a problem with the Avadas Shortcodes. The toggle and Tabs do not work anymore as you can see on this page:
http://localpinz.com/services/I also can not open the Fusion Builder anymore – It just stays in loading.
I updated the theme recenlty and also moved my website from a subdomain last week if that can help.
Thanks,
L.
BTW: Great theme!
Just fixed it – Plugin was creating a conflict.
Glad you resolved it, thanks!
I’m trying to activate/update the Revolution Slider. I’m on 3.7.1 for Avada and it was not active before. I put in the username, API key and purchase code and it says purchase code is invalid. Then it sends me to the theme author for updates and support. I copied the purchase code from my upload so not sure what may be wrong? Can you possibly give me some suggestions? Thanks!
Hey!
The purchase code you received for our theme Avada will not work for the rev slider plugin, it is only used for the theme (support or theme updates). When a theme packages a premium plugin like the rev or layer slider, a purchase code is not included. To get the plugins updated, you need to update the theme. Each time we issue a theme update, we also include the latest plugin updates.
If you update Avada, you will be prompted to also update the plugins we include. http://theme-fusion.com/avada-doc/install-update/plugin-installation/
If you want to auto update the slider plugins outside of the theme, it would require a separate purchase of those plugins.
Thanks!
Thanks for the information. Those prompts are not available on the updates dashboard and it says all themes and plugins are up to date. Should I reinstall 3.7.1? Revolution slider says current version is 4.2.4 but I know there is a 4.6.5 version. Again, thanks for the help!
Hmmm that should be showing. Yes please try to reinstall the theme. In addition, you could delete the rev slider plugin and then you will be prompted to install the new one. But first, go export all of your sliders for a good backup. You can do that from the rev slider main page.
Thanks!
Sorry, I’m back again. I did delete the rev slider plugin and reinstalled the avada.zip theme as instructed. However, it still did not prompt me to install the Revolution Slider plug in. Now I have the new Avada and no Revolution Slider plug in at all. Any other suggestions or do I now need to go purchase the plug in? Thank you.
Never mind – user error – I forgot I had to activate it to get the prompt. Very sorry that I took so much of your time previously!
No problem. We’re happy to help and troubleshoot with you.
If you have further questions or need assistance with that, please signup at our support center and post a new topic in our forum. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread. Our support team will check it out and let you know.
Click Here To Create A Forum Account & Get Free Support – http://theme-fusion.com/avada-doc/getting-started/free-forum-support/
Thank you, we look forward to helping you!
hello,
i need to have 2 portfolio with some different categories. I use 2 big mother category and sub. I use grid portfolio style. So i try to reorder portfolio with the plugin but dont change the order …. when i see the page and “all” is marked show me only the last portfolio pics updated ...
is not simple to explain…there is a hide place where i can post the url?
Can i have a replay please?
Hey!
Yes please post a new thread on our support forum with all the details so we can check it out. Signup with your purchase code then post a thread and our team will reply.
Click Here To Create A Forum Account & Get Free Support – http://theme-fusion.com/avada-doc/getting-started/free-forum-support/
Thank you, we look forward to helping you!
The video for HOW TO IMPORT DEMO CONTENT isn’t working. https://theme-fusion.com/videos/import-demo-content/
Any suggestions?
Hey!
Hmm it is working for us, both on our site and on Youtube. https://www.youtube.com/watch?v=_1MnVo30vyY
We also have a doc section on this: http://theme-fusion.com/avada-doc/demo-content-info/import-xml-file/
Is there a way to import select demo content? I don’t want all of it, just a few assets. Thanks
Yes please look under the DEMO section of our docs, you can import different pages of both agency and classic: https://theme-fusion.com/support/documentation/avada-documentation/
Outside of that, you have to import it all from theme options. It is easy to do, select the one you want (agency or classic) and then import. It will import al pages, posts, widgets, options, etc
Thank you. Happy New Year!!
Happy New Year to you too! Many blessings in 2015!
Hi. How do I change/update in Slide Options (add new slide) maximum mb for Self Hosted Video from 8 (standard) to 32 mb? Thank you
That would need to be done on your server side so you could contact your host. However, I would recommend that you upload it via FTP then just insert the correct link.
If you have further questions or need assistance with that, please signup at our support center and post a new topic in our forum. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread. Our support team will check it out and let you know.
Click Here To Create A Forum Account & Get Free Support
Thank you, we look forward to helping you!
Thx! I asked the host. The max. mb upload was easy to change in php.ini.
You’re welcome. Thank you for choosing Avada!
December 29th
Reply Times On The Forum are Less Than A Few Hours, Please Post There For Theme Support
……………………………………………………………………….……………………
Click Here To Get Free Support
Thank you, we look forward to helping you!
ThemeFusion Team
Avada v3.7.1 Is Live!
Click Here To See What’s New!
We are thrilled to bring you this update with many new features and functionality. Please see the link below to see whats new. We hope you enjoy it!
……………………………………………………………………….……………………
Click Here To Get Free Support
……………………………………………………………………….……………………
Thank you, we look forward to serving you!
ThemeFusion Team
I’ve worked with Divi before and now with Avada, and I was amazed by how good Avada is, really, and I like it very much. My client bought the theme that’s why is not showing up as purchased for my account. I mentioned Divi, because both themes are quite similar, however I find Avada to be better, no doubt and that’s the answer for over 100k sales.
Client asked me to change portfolio rollover links to custom ones. I will use custom fields to generate custom links for each post, however I’m looking at the code and is a bit complex for me, can you point to the file location where the the existing rollover functions are specified !? Thank you very much.
Happy holidays.
Hey!
Thanks for the comments!
You need to look for avada_image_rollover function in framework/custom_functions.php
Thanks
Presales Question:
I’m not so happy with the menu in mobile size. What are the configuration options for it? Especially when a menu item has a submenu, it is only reachable by the small arror rather than the full button. Is there a way to change this behaviour?
Cheers, Guenter
Hey,
Well this is correct behavior. A submenu item has to be activated to be open. And the whole parent level cannot be a trigger because the parent level may also be a link. So you have to click on the right side by the arrow to expand it out.
So for example, you have main menu item of HOME then a submenu with HOME 1. HOME is already a link, so when you tap that area it loads HOME page. This is why you need to tap the right arrow to expand the submenu to se HOME 1.
We are going to look into a different option for this, but that is setup correctly for those reasons.
Thanks!
Hi, i’m having the same problems as uregen. Can u solve this as soon as possible? Thanks.
Hey
It is already solved! You need to use Avada 3.7 or higher, http://d.pr/i/1kHhg
Hello ,we need your help immediately . I recently purchased your theme but Wordpress 4.0 / 4.0.1 / 4.1 version theme does not work in a stable manner . Fusion Builder also does not work correctly in those three version so we can not edit our site .please can you help us in this regard The error is as the follows: Under the fusion builder and from the builder elements when I pressing on edit button of any object the editing menu stays at the back and if I clicked anywhere after that the editing menu closing automatically We are waiting for your help
Hey!
Please make sure you are using Avada 3.7 or higher with those version of WP.
https://theme-fusion.com/knowledgebase/avada-3-7-fusion-builder-editing-screen-grayed/I was asked by a client which licence of the Avada WordPress theme he would need for his project. After reading the FAQ it is still not quite clear to us so I kindly ask for your help. The client wants to offer free and paid streamed videos on his website. The free videos are open to all. The paid videos require a monthly subscription that gives access to the videos streams. The hosting and the payment of the videos will be done by a third party company on their servers, but the interface to the end user is planned to be in a WordPress site potentially using the Avada theme. In this WordPress site it is planned to integrate a video player that then streams the paid videos from the streaming provider to the end users’ browser. So our question is which licence of the Avada theme the client would need. Thank you.
Hey!
I know what you mean The licensing rules can be confusing, and for this type of situation we need to refer you to Envato for 100% clarification. They make the rules so are best suited to answer the questions. Fill out a ticket at this link below and they will be in touch. https://help.market.envato.com/hc/en-us/requests/new
Thanks!
I actually did that and after escalating my question to support level 2 within a day and waiting for 4 more days (OK, it was Christmas), I received the answer below. So who is it going to be that answers my question?
Thanks!
Response von Envato:
Thank you for contacting Envato Market Help and we apologise for the delay in response,
In regards to your specific questions, you’ll want to contact the author of the item and request more information about this as they will have far greater knowledge of their own item. The Envato Market provides a platform for millions of individual creative minds from around the world to create, upload and sell their items – much like Ebay.com, but for digital goods. Envato Help can only assist with general Marketplace issues through the general support system. We’re unable to provide technical support for individual files.
Authors will list their preferred support method on the item’s support tab so make sure that you check that link first. The author can also be contacted through the item comments, or directly through the contact form found on the author’s profile page. You’ll need to be logged into your marketplace account in order to view the contact form.
This screenshot shows you where to look: http://awesomescreenshot.com/084383md0a
If the author support forum requires an item purchase code, you can find this by going to your downloads page – clicking download – clicking licence and purchase code. Inside you’ll see the item purchase code. As shown here: http://cl.ly/image/0l3r3C3x1716
If your key is not working then you will have to contact the author directly (as we cannot provide additional keys to access their support). Just click the authors name on the product page and scroll down to the comment box.
I hope that helps!
Hey!
The license rules and regulations are not up to us, the author. The marketplace (Envato) is the one that creates them.
After reading their reply, I think they misunderstood your question. They seem to be telling you about item support and that they do not offer it. You had a license question about which licnese you need to buy. I think the person who answered misudnerstood your query.
I would recommend replying back to them and explaining in more detail what you are asking. Make sure you mention that this is not a support question or question about after sale support, but that it is a license question about which license you need to buy for what you will be doing with the end product.
Thanks!
Hi, I am interested in purchasing Avada but my photo galleries need to be oriented so the photos are in portrait orientation – like for actor 8×10 headshots. I saw some people requesting this option over the past few years.
Does the latest update provide for any portrait gallery options? Is there a way for me to change the orientation of a 4 column portfolio layout so the photos are taller than they are wide (portrait orientation) and still have room for the text below for the name? Or is there an area to change the standard width/height of the photos in the portfolios?
I have many actor headshots to upload on an ongoing basis and would not want to have extra coding on each. Thanks!
Hey!
Vertical portfolio images have always been possible You can choose to use vertical or horizontal.
If you want to keep the original image ratio, like 8×10, then make sure the featured image size is set to “auto” for the page you are putting them on and it will show the correct vertical size.
Thanks!
hi,
1) is it possible to have a parallax image on top of the product index page? (similar to the opening demo page)
is it possible to have a page with multiple full-page parallax images and each scroll of the mouse moves completely up (or down) to the next image?
I hope I’ve described that okay for you. thanks
Hey!
1. Sure, you can use a slider on any page.
2. You can insert multiple full width parallax images on a page, one after another. however, they will not be full screen sections, they will only be as tall as you make them based on the padding or content inside of them. So you can use multiple parallax sections per page, but they will not be full screen (width + height), only full width and then the height is based on your own content.
The good news is I already have this on our list to add in a future update. However I cannot give an exact date for when that will be done.
Thanks!
