763 comments found.
hi there,
is ok with wordpress 4.1? i can update?
Hi,
Yes, you can feel free to update to WordPress 4.1
Qode
Hi, is there any update plant for the current Wordpress version 4.1 and Visual Composer 4.4? The theme isn’t compatible with the current Visual Composer. Best regards
Hi,
Yes, we plan to update the theme and re-do custom work with latest version of Visual Composer. It will take some time, as VC made lot of changes to the code.
Qode
Hi! I’m using the mega menu but since there are many subcategories there is a HUGE space between the first row and the second. How do I remove that space? http://legaldocuments.coxwebdesign.co.nz/
Thanks in advance.
Also, when adding products to the menu now that there are so many when I save the new additions it gives me a 404 page.
Hi,
Can you please submit both issues to http://qode.ticksy.com/ and include WP admin access so our support team can take a look at your setup? 
Qode
It’s been 5 days and I still don’t have a solution for adding new products to the menu. It takes 24 hours each time for an answer and I have had to put this project down going on 6 days now. The client is not happy. Can you please give me a solution? There is a ticket launched. Thanks
Hi,
We have assigned your ticket to a senior member of our support team. They will take a look and get back to you as soon as possible.
Qode
Hi….I just wanted to say that I DO love your product (as I’ve purchased more than one) but we still haven’t found a solution for the Mega Menu. The project has been on hold now over two weeks. I would not have purchased this theme if I knew there were restrictions on how many items you can put in the mega menu. I think this needs to either be addressed or stated somewhere. If you could push this ticket to a priority I would totally appreciate it since it just took 3 days to respond to the last one only to find that it still doesn’t work.
Hi,
Just spoke to support team and they will try one more thing on your side and will update you via ticket.
Qode
Hi Qode,
Can the main home slider display video? And can the dimensions of the slider be increased to be taller on the page? Also, can the blog posts headings have images as backgrounds instead of just grey color? Thanks, Paul
Hi,
This slider is created with the LayerSlider plugin, which gives you the option to either add video embed code (e.g. youtube embed code) into it to display video, or to add self hosted videos by using the html5 video tag . You can also set the desired width and height for each slider you create, and you can set a title image for each blog post.
Hope this is helpful.
Qode
That’s great, thank you
You’re welcome. Glad we could help.
Qode
Hey, How do I use the portfolio category and subcategory in the url? Example:
http://site.com/portfolio/CATEGORY/SUBCATEGORY/And how do I adjust the portfolio breadcrumbs to look like Home > Portfolio > CATEGORY > SUBCATEGORY ?
Thanks
Hi,
Regarding your first question, unfortunately this is not possible, as this is a default WordPress function and the slug here needs to be a unique slug, so there is no option to change it to the current portfolio’s category. However if you would like to change the slug to some other unique slug, you could submit a ticket to http://qode.ticksy.com/ and our support team could help you out with this and point you in the right direction.
Regarding your question about breadcrumbs, you can also submit a ticket to our support forum with a link to your site and temp wp-admin access so our support team can take a closer look and see if there is anything they can do to help you out.
Qode
Hello i just recently purchased your theme kindly send me the layered psd file(s)
Regards, Moagi
Hi,
Unfortunately, we don’t have the PSD files for this theme available at this point, sorry about that.
Qode
Hello,
Managed to get the files through your support site.
Hi,
Sorry for the misunderstanding. We’re glad you have received the desired files.
Qode
Ticket #344062
Opened on Jan 2nd… I replied to most recent support comment on Jan 8th.
I’m still trying to get a fix done as the theme is causing WooCommerce to allow the placeholder text such as “First Name” “Last Name” etc to be used in the checkout fileds. This should not be happening.
I’ve replaced the necessary JS as requested, but it solved nothing. I’m not sure why this is happening but it makes the checkout / woocommerce a pain to use.
Hi,
Our support team will take a look and get back to you on your ticket as soon as possible.
Qode
Got the help I needed from you guys and fixed my issue!!! Thanks a bunch! always solid support even though it may take a couple days…... Thanks again guys!
You’re welcome. Glad we could help.
Qode
Can I choose not to have a slider?
Can I make it do the images that move up underneath the slider and clickable?
Hi,
Thanks for your interest in our theme.
You can choose not to have a slider. Regarding the images, you can make them clickable by inputting the link you would like the images to lead to into the “Link” field in the “Image with text and Icon” options.
Qode
Hi,
It seems that this theme has some problems to get theme options working in Wordpress Multisite (4.1). Qode options are updated in database for each site, but the front-end of these sites are not retrieving their own options and displays instead options of the main website (root website).
Can you fix this bug as soon as possible please ? Thank you.
Hi,
Could you please submit a ticket to http://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can inspect this issue and see what they can do to help.
Qode
Is the theme Buddypress compatible?
Hi,
Unfortunately, it’s not.
Qode
Nevermind….. found the templates button on this visual composer version.
Glad you solved the issue.
Qode
Having an issue with placeholder text in the woocommerce checkout. Seems like its an issue that has happened on multiple qode themes from searching your public tickets. I tried all fixes, none worked. Here is my ticket id: Ticket: #344062
HI,
Thanks. I just assigned your ticket to our support team. Please note that we have very limited resources before Monday because of NY holidays.
Qode
Waiting for a reply to my ticket. #344062 Need further clarification over what needs to be done.
Hi,
Our support team will take a look and get back to you as soon as possible.
Qode
I want to buy the developer license for this theme, but I really need the support to be a bit more responsive. Also I found several errors in the the theme that you have correct over a 2 week period. So that would mean every site I built with it would need the same CSS over all of the websites I use which is not practical. When are you planning on pushing an update?
Hi,
We are currently working on updating Visual Composer custom version used in Subway theme. It will take couple of days to implement all custom changes to latest version of VC and test them with Subway theme. We hope to have update ready on Friday.
Regarding support response time, if there is high priority with your ticket, you can always ask us here to handle your ticket by providing ticket ID
Qode
Hi Qode!
Any update for this theme?
Thanks, Jo
Hi,
At the moment we can’t say for sure when the next update for the theme will be released.
Qode
Is the old version compatible with the WP 4.1? Just want to make sure so the site won’t break. thx.
Hi,
It has recently come to our attention that there are certain issues with the current version of Visual Composer included our theme and WP 4.1, so we will release an update for the theme in the near future which will include a fix for this. Please wait for this update to be released before you update WP to version 4.1.
Qode
Thank you Qode. Looking forward to the update. When will this be?
Hi,
We need more time for the update, as Visual Composer completely changed the code and we need to add our custom work in different way now.
Qode
Having an issue with the header overlapping my title images. Might be a quick fix.
I’ve opened a ticket on your website. #337781
Please have a look thank you!
Hi,
Our support team will take a look and get back to you as soon as possible.
Qode
Waiting for a reply to my ticket. #344062 Need further clarification over what needs to be done.
Hi,
Our support team will take a look and get back to you as soon as possible.
Qode
hello,
I bought before the 11 months Subway Theme. But, after the update of Layer Slider WP and WPBakery Visual Composer. I can`t use both plugins. please help me! I can certainly send you my deposit code or purchase code.
Thanks
Hi,
Could you please submit a ticket to http://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can inspect this issue and help you solve it.
Qode
Hi, i have problem menu !!! Pleases update themes for WordPress 4.0.1
thank you.
Royman
Hi Royman,
What kind of issue do you have? Did you submit ticket?
Qode
Hi,
We have notified our support team of your ticket. They will take a look and get back to you as soon as possible.
Qode
Now my website is good menu ! i work by css
Thank you
You’re welcome. Glad we could help.
Qode
Hello,
Have some design issue I created ticket 3 days ago, havent had any response
Ticket: #329733 Status: OPEN
Thanks Just assigned your ticket to support team
I have been adding comments about the styles they sent over to my ticket, but no one has responded in 4 days
Ticket: #329733 Status: OPEN Average Speed: 4.3 Days
Thanks. Just assigned your ticket to support team. Also, please see notice at the top of ticksy asking not to add comments to tickets as it will push ticket down on the list.
Hello, A client recently sent me a link to your Subway theme asking us to create and identical Homepage. We are not familiar with the use of parallax and the setup of the side bar tab.
Do you have any documentation that leads to the exact outcome of the Subway theme demo homepage as well as homepage configuration ?
We want to assist our client but need to make sure about the theme setup before we take the contract and ask our client to go ahead and purchase this theme.
Look forward to receiving your help shortly
Thank You
Hi,
You can import demo content from our demo site and start building your web site from it
Qode
I am having trouble with a test site I am working on and the parallax images not being responsive. Everything seems to move correctly and into position, but the parallax images do not respond. It is due to certain image sizes, or is there any help you can assist with it. http://3hearts.liquidblueweb.com is the site. You can really see it on an iphone, or android screen. Thanks for the help.
Hey,
Sure We will need WP admin access via ticket here http://qode.ticksy.com/ so we can review your setup and help you
Qode
Hi, I have an urgent issue (#324236) which I have sent to you through the support forum on http://qode.ticksy.com/ 3 days ago.
All necessary credentials are included.
Could you please have one of your guys/girls have a look at it?
Thanks!
Thanks. Just assigned your ticket to our support team
Thank you, I have gone through the steps but run in to additional issues.
Hi,
We have notified our support team. They will take a look at your ticket again and get back to you as soon as possible.
Qode
The provided solution was not solving the issues, could you ask the support team to take a look at it again?
Hi,
We have notified our support team, they will take a look and get back to you as soon as possible.
Qode
