180 comments found.
I’ve bought the Queen theme for Shopify.
When I post or comment with a product link from my store on facebook, it shows the “size charts” instead of the product pictures.
Is there a reason why?
Hi soundbeat,
Please check your email
Thank you so much!
Cheers,
RoarTheme
Hi Roartheme,
How can I disable AJAX cart sliders or popups (e.g. Parallax, Lookbook) on this theme…I would like to use some of shopify apps but these don’t work well if AJAX cart sliders or popups are on….
Regards, Shafqat
Please give me a staff account via support@roartheme.com, we will disable AJAX cart for you. No worry, it’s FREE

http://docs.shopify.com/manual/settings/account/staff-members
Best Regards,
RoarTheme
Thank you RoarTheme,
staff account for the below email already exist, as I requested to correct an error before. Please let me know if this is no good.
Also Please let me know how to turn it back ON if we need it back in future…Please comment in code where AJAX CART + slider is being disabled. I would like to know the location in code where it is being done…
Regards, Shafqat
We made changes for you, please help me check again
If you want to turn on Ajax cart, please go to Customize theme > Cart Page > Directed to the cart page after click on the “Add to Cart” > un-check http://take.ms/0EnSv
Please let me know if you have more questions
Best Regards,
RoarTheme
Hi,
Loving the look of your theme! I’m new to Shopify, If I wanted to get your theme live onto my domain, would I also need a shopify account, setup onto my domain? e.g. $79 a month? The theme is then uploaded into this account?
Thanks for your help Simon
Hi Simon,
Thanks for your attention our theme 
To use Shopify, please:
1. Go to http://shopify.com/ and create your store
2. Go to ThemeForest and purchase this theme
3. Go to your store and upload this theme
If you have more questions, please let me know via support@roartheme.com
Best Regards, RoarTheme
Hi,
I am about to buy this theme but would like to know few things to be clarified, if possible:
1. I like the Queen theme#2 but slider on that is too small. I have a ladies clothing shop and would like to be big on instead. How is this possible and where to move these vertical menu on the home page.
2. Other Queen theme have bigger slider but then either missing advance filter and new arrival section. If I install any of the other themes, would I be able to configure the advance menu and new arrival sections like theme#2
3. Also Is music available on all these 5 themes…or you have to configure them instead
Regards, Shafqat
Hi Shafqat,
Thanks for your attention our theme 
1. Of course, you can move vertical menu on the homepage and make slider bigger on theme settings
2. No worry, we have integrated advance filter and new arrival section into all Queen themes. You can enable them on theme settings
3. Yes, all these 5 themes have supported music widget 
If you have more questions, please let me know via support@roartheme.com I would be glad to help you
Best Regards,
RoarTheme
OK,,,thank you very much for a quick reply
1. Is this easy to move this vertical menu down easily. Also where I can increase size of slider.
2. What is the default slider picture size? can it be easily adjust (i.e. small or big). How to do it?
3. There is one thing or another in all 5 themes packages that I like and I am really confused which one to take and then bring the remaining widgets I like on the other packages. any comments please?
Regards,
HI,
I am still waiting for reply to my previous query. Also do I need uninstall my Apps to install this them and reinstall them again..
Hi shzaman,
Regarding your questions:
1. Please send me a screenshot to support@roartheme.com, since it need to be changed in souce-code
2. We recommend 1380-pixels-width images, all images must be the same dimension
3. All packages are the same, the difference is from the theme settings, so you can choose any package you want
Also, you don’t need to uninstall then re-installing the apps
Thank you so much
Cheers,
RoarTheme
Thank you very much…
I have sent the staff invite to have a look into the code and make necessary corrections please:
I am currently struggling with following things:
1. I really could not figured it out; how to set the advance filter menu on “collection” page. earlier, I had installed the power tools app allowing to create filter menu, which worked on product tags. I am assuming the roar themes works similarly but don’t know how to set it up. Documentation is not very clear about the filter menus.
I need following groups:
1.1 Refine by price
1.2 Refine by size
1.3 Refine by colour
1.4 Refine by material
I just want to show 6 or 7 elements in each group and then activate the scroll bar, otherwise page will become too lengthy.
2. Please place the vertical menu at appropriate place on the home page but I should be able to switch it on or off.
Regards,
Hi,
Please help with my last message..also I have 2 bug reports:
1. If you try to add more items to cart than available in stock…behavior is undefined..system goes to infinite loop…it seems.
2. It is very very slow on the mobile phone…
Could you please help me with these 2 bugs.. Regards,
Hi,
I know you are busy with your new theme launch but could you please help and resolve my previous 2 posts.
i have also sent you separate email + staff account.
regards,
Hi shzaman,
We are now working on your requests. Please don’t worry anything
Cheers,
RoarTheme
Hi Roartheme,
Following issue is back again….also I made some requests on the homepage that are till not done…I will be grateful if keep maintaining your great support..
1. When I add more than what is available in stock,,,”empty cart message is shown and it goes infinite loop, as before….
2. Vertical menu on home page is still there and squeezing my slider when I turns on the widget…In my last email, I showed you where I want that vertical menu to be..
I will be really grateful, if you can help me with these issues.
Regards, Shafqat
Hi Roartheme,
Could you please reply to my and correct these bugs for me kindly. I have another to report.
Paypal is not working as expected the checkout/cart page…One of the customer placed the order and also I received the payments but order is not in shopify…
Could you please explain this issue.
Regards,
Hi Shafqat,
Please check your email
Cheers,
RoarTheme
Can you tell me how I can change the size of the product images on the collection pages and on product pages? Also, when on all collections pages, there is a strange gray rectangle when I hover over an image….how can I remove that? I don’t need you to do it necessarily, just if you can let me know where and how to edit it (as I’ll need to play with it to get it right) Thank you! And thank you for your previous help too.
Hi jadelilly,
Could you please email us via support@roartheme.com? It would be more convenient for us to write instruction in email
Thank you so much!
Cheers,
RoarTheme
Hello,
I have a question before i purchase the theme. In the first page (cover page/ front page) of the theme there is a video (store #5) i’m assuming i can change that into a picture but my question is can i customize it to switch picture on the front page? so it will be maybe 3 pictures that switches? instead only one video/picture? Thank you Hope to hear from you soon Oren
Hi Oren,
Thank you so much for your attention!
You can use either slider (up to 5 images) or video/image with this theme, and it can be set easily in Theme Settings
Cheers,
RoarTheme
Thank you so much! will i be able to do a video that slides to pictures?
Hi Oren,
This theme does not support putting video as a slide on slider. You can only set either video or images at the same time
Thank you so much!
Cheers,
RoarTheme
Thank you! If choosing the images slider (up to 5) is there an option for effects between the sliding pictures?
Hi Oren,
This theme is supported slide and fade effects 
Best Regards,
RoarTheme
Help! I just purchased Queen, LOVE the look in the store but once I purchased it and tried to upload to my shopify store, it keeps saying Error. Please help I would hate to return it.
Hi joealexander,
No worry, it is not bugs 
This happens when you are trying to upload the incorrect .zip to Shopify. 99% of the time this happens when the folder that was downloaded from Themeforest was NOT unzipped beforehand.
Within the folder there are 4 items – Readme.txt, Changelog.txt, Documentation folder and Packages folder. The file you have to upload to Shopify is a .zip file in Packages folder (rt-queen.zip).
If you have more questions, please let me know via support@roartheme.com. I would be glad to help you 
Best Regards, RoarTheme
Hi, I have reviews from yotpo app on my website. I am trying to install this theme; will my reviews be able to show up in the review section of each product still? Thank you!
Hi jadelilly,
Of course, you can install yotpo app into this theme, but we need make changes the code.
Please give me a staff account via support@roartheme.com, we will check this for you
Best Regards, RoarTheme
Thank you for the quick response! I have sent th staff account. The theme is not published yet (I don’t want to publish until I have everything the way I want) Thank you!
If it’s not too much to ask, can you please also add in the custom tabs like the person above has asked for? I would love those too (or to be able to include product specific info like ingredients or instructions in the spots where currently there is shipping and refunds)Thank you!!!
Hi jadelilly,
I received the invitation. Thank you so much!
Could you please send me an email so that we can send feedback to it? Many thanks
Cheers,
RoarTheme
Hi, I have not heard back by email…did you get my email? Thank you!
Hi jadelilly,
Please check your email
Cheers,
RoarTheme
Hello how can i add the ” CUSTOM TAB 1 ” and ’ CUSTOM TAB 2 ’ like this page http://rt-queen4.myshopify.com/collections/bras/products/sint-occaecati-cupiditate-1
Hi kuoge110,
Please check below document to make it: http://docs.roartheme.com/shopify/queen/#!/description
Hope it helps!
If you have more questions, please let me know via support@roartheme.com
Best Regards, RoarTheme
it will under the DESCRIPTION not the demo effect
Hi, please give me a staff account via support@roartheme.com. We will check thos for you 
Best regards, RoarTheme
I am contemplating to buy either QuickShop or Queen for my new Shopify mobile eCommerce site ? Are you able to share what are the differences between the two ? Thanks
Hi angel19c,
Thank you so much for your attention
The main difference between the two is the style, you can check our demos and choose the one suited your demand. I recommend you the Queen template since it is build under new technology & is included more useful features
Cheers,
RoarTheme
Hi There! Just bought this theme last night! Liking it so far. Question: How do I increase the size of the main product image on the individual product page?
Hi overdressedme,
First of all, thanks for your choosing our theme 
https://docs.shopify.com/manual/settings/account/staff-members
Best Regards, RoarTheme
Thanks for the quick response! I’ve add you as a staff member. I’d ideally like the main image to be close to 500px wide. Also, is there anyway to get rid of the far right “Customize Your Order” column and move the Add to Cart button under the Product title?
Hi overdressedme,
We made changes, please help me check again 
If you have more questions, please let me know via support@roartheme.com
Best Regards, RoarTheme
YOU ARE AMAZING! Thank you
I will email if I have any other questions.
Sent you an email! Thanks again!
Please check your email 
Best Regards, RoarTheme
Hi,
Love the Shopify theme Queen, have few questions before buying:
1. How many Tag groups (for example: Item style, metal, price, Occasion, Recipient), can i display on the navigation?
2. Can the navigation menu be customised to appear on the top instead of the side of the category pages – like this: http://www.jamesavery.com/thumbnail/Jewelry/Bracelets/pc/2176/2180.uts?&INTCMP=JWLRY_MM_Brac
- Can it “work” (open and close when clicking on the tag tab, narrow the options, etc) in the same way as the example page?
- And also, can it be done for specific category pages and for other to have the navigation menu on the left side?
Thanks for your help, Shiran
Hi galishiran,
Thank you so much for your attention
Regarding your questions:
1. There is no limitation about tag groups quantity
2.
i. It can be open and close when clicking on the tab, but cannot display quantity for each sub-item as the demo
ii. Yes it can be done for specific categories as you want
Thank you so much
Cheers,
RoarTheme
Thank you very much for your reply.
Can you customise this navigation menu to appear above the products instead of the side of the category pages?
Again, like in the example site: http://www.jamesavery.com/thumbnail/Jewelry/Bracelets/pc/2176/2180.uts?&INTCMP=JWLRY_MM_Brac
- The navigation with the tag groups (The one with the” Price, Customizable, Jewelry style, Recipient, etc).
Thanks again, Shiran
Hi Shiran,
Yes it can be customized to appear above like the example
Thank you so much!
Cheers,
RoarTheme
Thanks again for replying so quickly. I have just purchased the theme.
Will I be able to customize this navigation to appear above like the example myself or can you help me with this?
Regards, Shiran
Hi Shiran,
Please contact us via support@roartheme.com. Our supporters will catch you there
Thank you so much!
Cheers,
RoarTheme
My store has products with different product ratios. Will this theme neatly organize them, or will all the images need to be of the same ratio?
Hi creativedstudios,
The theme will handle to make them the unique width, and the height will be scaled individually for each image. For the best display, you should use the same dimension for all images
Thank you so much!
Cheers,
RoarTheme
Does that mean that if my images are not the same ratio that the products will NOT line up well in a line? I have no choice but to use images of different ratios, and I don’t have time to crop or resize all of my images. Some themes can handle different ratios in a smart way and make sure products in a category display properly horizontally and vertically. I need to make sure the theme will be able to take different ratios into account and display them in a very organized way. There are themes that cannot handle different ratios, so what happens is that the products end up not display in a perfect line, with some product higher and others lower on the same line. It looks messy.
Hi creativedstudios,
If you want, it can be customized to achieve this. In this case, all images in the same line will be aligned center vertically.
If you have more questions, please contact us via support@roartheme.com
Cheers,
RoarTheme
Would this be custom work, or does the theme come with it?
Hi creativedstudios,
This is a custom work, since we have to make changes in the theme
Cheers,
RoarTheme
Hello, I would like to buy your shopify theme : Queen
I like the product page layout but I would like to know something before I buy.
I have many styles and colours of each item in my store. 8n Colours using a swatch, and 3 options at the moment (Color, Size, Style) At the moment my products show variant images only when people change their selection.
I want to now if its possible to choose how many small images are shown below the main image. I would not like all of my images showing below the main image, as there are about 20 different images on each product.
Would this be easily customized?
Thankyou,
Richard
baught it anyway and yes it was very easily customized
Hi richardmiller78,
It’s totally fine
If you have questions, please let me know.
Thank you so much for choosing our theme!
Cheers,
RoarTheme
How do I remove this section of the home page :
” @QUEEN ON INSTAGRAM Kick your resolutions into high gear with our performance wear & tag us @QUEEN on Instagram”
Forget that, I found it
but…...
I’m having problem getting my swatches to show. I have a color Blue Atol , and I have tried uploading assets called “blue atol” “blue_atol” “Blue Atol” “Blue_Atol” but none seem to show through on the product page. Any idea why?
Hi richardmiller78,
Please give me a staff account via support@roartheme.com, we will check it for you 
Best Regards, RoarTheme
done 
Hi richardmiller78,
If your color is Blue Atol, you have to upload an PNG image and the name must be blue-atol.png (all characters must be lowercase)
Hope this helps
Cheers,
RoarTheme
ahh so its – not _ thankyou
Yes, it’s my pleasure 
Please let me know if you have questions.
Best regards, RoarTheme
Hi, before making decigion on purchasing the theme, I need some information: 1. Is I’ve red it is possible the navigation to place in collection and blog pages . In this menu sub-categoties are opened in a separate bar. Is it possible to do the sub-menus to be opened in the same bar below its menu? 2. Is it possible to move the search string and add phone number and another contacts to the header; 3. Is it possible to add more links and some information to the footer.
Hi Pavel_D,
First of all, thank you so much for your attention
1. Our theme supports 2 types of navigation (horizon & vertical) Which type of navigation are you mentioning? May I have a mockup? Please send me the detail to support@roartheme.com, we will help you explain clearly
2 + 3: They are all possible to do with this theme.
Thank you so much!
Cheers,
RoarTheme
These guys really do great supports. Theme itself is adequately built with many features.
Developers will also help you out immediately for minor customization.
Highly recommended for shopify users.
Look at those overly priced themes in shopify apps atore, they have no match with this.
Thank you so much, udsglobal 
Cheers,
RoarTheme
Hi guys, sent an email for a tricky custom option. (Tricky for me anyway)
Would appreciate your assistance. Loving the theme
Cheers!
Hi OverbergAds,
First of all, thank you so much for choosing our theme
Could you please tell me under which name did you send the email? I don’t know which email is yours.
Thank you so much
Cheers,
RoarTheme
Hi RoarTheme, Email was sent from @frontierguns.co.za
Thanks!

Hi OverbergAds,
I caught you
Please check your email.
Cheers,
RoarTheme
Hi,
This is senthil fron India.we are about to purchase the queen shopify theme..http://rt-queen.myshopify.com/ We have some queries: 1. Can we add filtering by price like 0-500,500-1000,1000-3000 like this in the filter menu.. 2. Can we increase the grid size of the related products shown on the product page and also show more related products like 12 using scroll or extra rows. 3. In the “get discount now” page- can we use facebook like or share instead of tweeting to get the discount code..
Thanks & Regards, Senthil
Hi Senthilm
Thanks for your attention our theme.
1. Can we add filtering by price like 0-500,500-1000,1000-3000 like this in the filter menu.> Yes, it's possible
2. Can we increase the grid size of the related products shown on the product page and also show more related products like 12 using scroll or extra rows.
> It’s possible. If you want, we’ll make it for you as our customization services.
3. In the “get discount now” page- can we use facebook like or share instead of tweeting to get the discount code.
==> Yes, you can use facebook share instead of tweeting. But it need customize
If you have more questions, please let me know via support@roartheme.com
Thank you so much!
Best Regards, RoarTheme
Are coupons/discount codes available for checkout on this theme?
Hi Peat76,
Yes you can use discount codes on this theme
Cheers,
RoarTheme
Hi,
I like this theme.
A question; you need to install the Woo.plugin correct?
If so, which version?
Thanks
Hi,
Unfortunately, it’s a Shopify theme, not WordPress 
Best Regards, RoarTheme