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Hi there. We have an issue with our theme. We have the version Queen v1.2.1. Our customers can’t add products if they register in the website, there is an error with NO VARIANT FOUND. That only happens if you create an account but if you pay as guest there is no problem adding products to the cart. The support of shopify said is an issue with the theme. Can you help us figure it out? our site is www.puff.mx thanks
I submitted a previous ticket 2543835 on september 18th before my support expire and I received a reply almost one month later when my support was expire that is not fair now you are asking to renew my support but the original ticket was made 1 month before my support expire please be more professional and help me with my issue
I am so sorry for this inconvenience. Because we have restructured some of our support resources, your request might be in the pending state. Could you please help me to submit another ticket to https://roartheme.ticksy.com under Other category we will help you to check the issue.
Thanks & Cheers,RoarTheme.
How do we remove the designed by roar themes in the footer? we have already removed the code from the .liquid file and it is still there?
Could you please submit a ticket to https://roartheme.ticksy.com under Minor Tweak Request we will help you to check
This won’t work because support expired. We are not going to pay another $40 for a $60 theme we already paid for and can’t remove this simple thing. This cash grab by envato and theme devs on here is becoming outrageous. This is most of the reason we buy directly from devs these days. Please just send me an email at email@example.com with instructions
We know this, and we advised you to submit under Minor Tweak Request category. You won’t be asked for support code, and we are willing to help you with this
Apologies, we missed the minor tweaks option, it is submitted, thanks you for responding in a timely fashion.
Hi there, I have purchased renewed support for this theme, and left a few questions, but haven’t heard from anyone in a few days. Can someone please get back to me. I’m looking to find where I add the google api and where to add something on the shopping cart page. Thank you.
We are now checking the request for you. Our tech guys will be back shortly with you via the ticket system. I am begging for your patience
Thanks & Cheers,RoarTheme
Hi there, I still haven’t received a response to my question. I’ve submitted a new ticket this week. Please help! It is something so basic, wanting to remove some lines in the checkout area. Thank you.
Hello? I just paid for renewed support. Can you please help?
We are now working on your ticket. Please be patient we will be with you very soon.
Can I update this theme to a sectioned theme or is there a newer theme that has more features and a similar look?
You can check our other items here https://themeforest.net/user/roartheme/portfolio
can you recommend any that has the same style and layout?
You can refer this https://themeforest.net/item/fastor-multipurpose-responsive-shopify-theme/18389593
It comes with various skins and there are some having the same style and layout.
Is it possible to give us a demo login for https://rt-queen.myshopify.com/ . We want to try the colour before purchase? (we won’t update in the real site, just want to get a feel and look of the site after changing the color)
We couldn’t give you the demo access but we could provide you video for demonstration of color settings
Please let me know your opinion
Please give us a demo of color settings. Also, please try with color: White background, black theme, with some element color: #EDC48E
Because we want to get a sense of look and feel of those color combination of the theme: https://rt-queen.myshopify.com/
We are going to make a video demo and will send you to check
Please be patient.
Thanks & Cheers.
Please check the demo of color settings here https://drive.google.com/open?id=1pPDT3FT8OYBU9SX2PFm-84TNHlhW0ZzC
For this theme, https://rt-queen.myshopify.com/, do you have a color theme that has white background and black font. Ideally, we want to have some golden color too. please let us know.
You can change to the color you like yourself in theme settings. In case you want us to do, we can help you (no additional cost)
Is https://rt-queen.myshopify.com/ your theme? We just want to make sure that we can change it to “WHITE” background. Is there a white color option in the theme settings?
We were using Google Merchant in our Shopify store.
This we replaced with Shopify’s Google Shopping app.
We uninstalled the app.
Google Merchant now not working correctly.
Shopify report the following:
It looks as though because of the theme you're using Google thinks there is a price mismatch, this could be due to some residual coding or because of the way it's coded. This is the reason for the original error Insufficient match of microdata price information 65% of crawls within the last 7 days had a price mismatch. We'll want to make sure that Google can grab the pricing from both ends and that they match up to get rid of this error.
We’re out of support but apparently this is a bug so I’m assuming Roar will look in to this, urgently? With thanks.
Please help me submit a ticket to https://roartheme.ticksy.com/submit/#100000173 under Queen category, our support team will check it for you
Hi, replied to you email – we’re out of support and can’t submit a ticket through your panel. Shopify say data feed error caused by the theme, should be covered under ‘Bugs’?
Yes, please submit your ticket into “Bugs” category
Thank you for your attention to Queen theme!
Regarding your questions,
This feature is not using any apps. Contents are loaded from pages. You can change it on admin theme settings easily.
For more pre-purchase questions, please submit ticket on https://roartheme.ticksy.com/ under Pre Purchase Questions category. Our supporter will check and reply ASAP for you.
Hi, does this theme support Oberlo?
Our themes are built under Shopify standards, so you can count on using any apps you like
Thank you so much!
Hi, I just paid for a FAQ customization for the Queen – Responsive Shopify Sections Theme. You asked me to check it and there’s 2 minor edits needed. But when I click on the support ticket link to communicate with you, it is no longer there? (http://support.roartheme.com/helpdesk/tickets/1070)
Please help. Thanks..
p.s: Just to give credit where it is due, RoarTheme’s support is usually pretty good. Good job RoarTheme.
Our old Ticket System was closed. Please help me submit a ticket to the new one via https://roartheme.ticksy.com under Custom Request
Please don’t worry, you will continue with your last supporter. He’s still with you
Thank you so much!
Would you please tell me how to have slides in product page ?
so the visotor swipe left and right to switch between photos.
Please help me submit a ticket to https://roartheme.ticksy.com our technical supporters will help you on this
Thank you so much!
Hi Guys, I have posted a few tickets, and havne’t received feedback on the issue. Please help. thanks.
Please let me know your ticket ID, I will help you to check it
Thank you so much!
Hi Guys its #INC-977. I think that is the ticket id. We also having an issue with customer reviews, could you possibly take a look at it. Thanks.
As I can see, our Thomas replied you about 16 hours ago in the ticket #977. Could you please help me check it?
Anyway, our technical supporters will be with you in just a couple hours for re-checking. Please don’t worry about this.
Thank you so much!
Thanks guys, you’re legends.
Hi have been using this theme for awhile, and now all of a sudden my “Customize Your Order” section has moved to under my share on social media section, whereas before it was the the right of my product description, please help me to change it back to how it was.
Thank you for keeping in touch with us, much appreciated!
Regarding your questions,
Please help us submit ticket on http://support.roartheme.com under Queen – Responsive Shopify Theme category. We will help you check it
Hi, I already opened a Ticket for Pre-Sale questions https://roartheme.ticksy.com/ticket/1238617/ Would love some infos. Also wish most answers from Vbim12 questions from a month ago would have been answered here, as that would have saved me from repeating a lot of them and I’m sure many others would like to know answers prior to purchase. Thanks and looking forward.
We are now checking your questions Please be patient just for a while
Thanks, I’ve read through and just responded as best as I can. Thanks for your time and looking forward.
I am not getting support from RoarThemes. waiting for 4 days… no response from scott C.
I am so sorry for this awkward situation! Please let me know the ticket ID, we will check it right now.
Thank you so much!
Hi, I’m looking to purchase some shopify theme in themeforest, and finally narrowed down my list to three. It is important nowadays that the theme will look perfect on mobile as more and more people using mobile. Your theme looks super esthetic, clean, professional and most important it’s fast. I have a little bit more than couple questions, some of them maybe have been asked and some will interest others.
1. The theme not in high resolution, I noticed that high resolution themes takes considerably longer to load, I have android and it looks great, what’s the difference then? On Apple it looks different because it’s retina deaplay?
2. Does your theme work with Oberlo app?
3. Any way to make a menu sticky? Super important to prevent cart abondonment
4. Any way to make a number of items in shopping cart in another color (so it would stand out)
5. Any option to add a discount code/coupon on description page? (Not only for Twitter mission)
6. Is it possible to change picture size in carusel?
7. Sign up pop up option? If yes, is it possible to link to a chimpmail?
8. Multilanguage support? RTL? Language option in menu?
9. Any way to choose a product variation without entering the description page? ( Like below the picture itself).
10. Wishlist without sign up? Fast checkout without sign up?
11. Remove the shipping method ? ( All will be sent epacket)
12. Text justification (alignment evenly between margin, instead of to the right) in description page?
13. Logo center alignment in desktop view?
14. Any way to put black margin to the product square like in join the queen box?
Thank you very much!!!!
Please help me submit a ticket to https://roartheme.ticksy.com under Pre-sale Question category our technical supporter will help you figure out all the things
ok found it . however i upload to shopify and nothing is there… i am absolutely confused as to what to do please help
it allows me to preview but not edit
Please help me submit a ticket to https://roartheme.ticksy.com with the screenshot of the issue, we will help you check it
hi am i able to add additional options to my products with the queen template i would like to add length and pricing options to the product as their are several lengths with different prices for each item. ex: i carry 10-30 inches of any 1 item and each length is different.
Please help me submit a ticket to https://roartheme.ticksy.com our technical supporter will help you
i do not see rt queen
hello i have downloaded and am now trying to upload the theme however after extraction i go to packages and get a number of queen files
I want to change the font size of the prices in the homepage and collection page. Where do I go?
Please help me submit a ticket to https://roartheme.ticksy.com we will help you with this change
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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