3273 comments found.
I can’t seem to update the bottom 3 images (under the slider) on HOME V1 layout now that I’m published/live – can you help guide me how to change these now that I’m live. When I go into the home page front end editor nothing comes up
Hello.
I am not able to translate the theme altogether. Some words like “Featured” and “Sale” who are in other standout tracks and as “Order Total” and “Shipping and Handling” are spelled out in .po and .mo files, but Wordpress does not recognize. I tried to translate in many ways and I can not.
How can I fix this?
I already use the Codestyling plugin and yet those words do not translate.
Hi leandrosilvaorg
These words are contained in woocommerce text domain inside our theme files. However in order to be translated they must be called also inside woocommerce files, so I have changed text domain for these words and set to oxygen, so I suggest you to download these files: http://d.pr/f/14nQe and merge the languages files. In order to make these words translatable via CodeStyling
Please make sure to merge languages strings in order to not lose the current translation. For your safety backup the old language files.
Arlind
Thanks for your response.
I downloaded the file and replaces the translation as before. For some words solved, but for many other words the error still continues.
Viewing the Codestylling see almost half of the lines that need translation using the “textdomain” Woocommerce.
The words do not translate as to date are:
Order Total Shipping and Handling Shipping and Handling Cart Subtotal Calculate Have a coupon? Have a coupon? coupon code Apply Quantity: Cart Subtotal PAYMENT METHOD ORDER DETAILS Product CUSTOMER DETAILS Telephone: Email: % s to% s item % s to% s items PASSWORD (LEAVE BLANK TO LEAVE UNCHANGED) CONFIRM NEW PASSWORD
Hi leandrosilvaorg
Can you please list all these words in a text file and send it to me so I will search them one by one.
Best regards
Arlind
Thank you so much for your help. Is very important.
Hi Leandro
I have took some time to search all the strings and regenerated the language files including all these strings:
http://d.pr/f/130eGDownload them and replace/merge with the existing files they must work this time.
Arlind
Hello, thank you!
You say to a junction of the files. But how can I do this?
It is to replace the file on the server for that file that is sent or to merge the information of the two? If to merge the information as I do that?
Thank you!
Hi
The reason why you need to merge is because you will not loose the current translations.
Here is an article that can help you on this:
http://www.marketpressthemes.com/blog/how-to-merge-two-po-files-using-poedit/Always create backup of current language files because you can revert changes.
Arlind
Hi there. We are loving the theme, however, when a customer hits the “place order” button the page freezes and there is no confirmation email sent or thank you page. I know that this is a compatibility issue between the theme and woo commerce because when I switched to a different theme, everything works fine.
Is there any fix for this or an update coming soon?
Thanks so much!
Hi there,
we’re glad you like our theme, we’re trying to make it better everyday by adding new features in it, we’re preparing for the new 3.0 update which will come this month.
Can you tell us more about your problem, I did a test in the demo site and placed an order, got the “Thank you” message.
I am using Chrome on Mac – Yosemite OS, in which browser and OS are you experiencing this?
Here is a screenshot from the successful ordered item:http://d.pr/i/Qw6r
Kind Regards,
Art
Hi DouglasWeiss , can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Cheers!
—Ylli
Hi I’ve just updated from Oxygen 1.9 to 2.9.5 and I have a couple of issues. 1) On the cart and checkout pages the shipping value is over to the left, not right like the other values. It looks from the code that it is not being wrapped in a
So answering my own question 4. Adding the following css to the custom css page fixes the issue: .laborator-woocommerce .product-single .entry-summary .quantity input[type=”button”] { display: inline; }
Hi erin_duffy,
Can you please send us your site URL first? We will check your problems and get back to you 
Cheers!
—Ylli
The payment method box turned gray. I was changing some buttons to gray and it must have affected that styling. I inspected the element but the css I tried did not work. How can I make the background color white so you can see the writing in the box?
http://i62.tinypic.com/35clpvs.pngHi jesmcan
It is hard for me to detect the css property overwrites so can you please give me the URL of your site and I will find the fix for this issue and will give it to you.
Arlind
Thank you Arlind – Just sent you a message with the url and login through your profile. Thanks!
Hi
I just replied to your email.
Enjoy the weekend
Arlind
Hi! Thanks but nothing came through?
Never mind, sorry it was in the spam! Reading it now
Ah, I thought it didn’t sent.
Arlind
Hi, I´m using QTranslateX to translate content and there are some bugs that doesn´t work correctly with Visual Composer v4.4.2 The team at WPBakery release a new version 4.4.3 that works fine with QTranslateX. The problem: I don´t have a license of Visual Composer, just using what is included in your theme! Can you update please?
Thanks in advance!
Hernan
Hi Hernan
I am sorry that you have been stuck here. Please give me your email and I will forward the latest version of Visual Composer as we are working in the new update of Oxygen and its not ready yet.
Arlind
Sended! Thanks! Great support!
Hi Hernan
Just sent you the latest version of VC.
Regards
Arlind
Hi,
All of a sudden products are not sorting in the right order with the arrows at the top of each product. They use to scroll through each product within the category but now they are scrolling through randomly? I am sure it is just a setting but can you let me know where I can find that?
Hi jesmcan, this is very strange. Can you please send us your site URL, we will check your site and get back to you.
Cheers!
—Ylli
Thank you! Just sent you a message through your profile
Hi jesmcan
Just replied to your email
Arlind
Hi! Thanks but I did not get anything?
Hello!
When I want to remove item from wishlist, I press “X” button but nothing happens! Also I can’t add product from whislist to cart because “ADD TO CART” button redirect to Error 404 page as you can see at image.
Everywhere where you can choose quanity how much products you want to buy, they can move to negative value! We don’t need negative value!
Shop sidebar widget “WooCommerce Cart: Cart” is updating information about your cart only when refreshing page! It’s not very comfortable if this widget is updating information only when customer refresh page.
Coupon code in “My Cart” page isn’t working. I typed into that box coupon code and pressed “Apply” button but nothing happens.
In the stock is only one beanie but when I update cart by adding 3 more beanies there’s showing this error text, but they added to cart products! If there is an error than why website added that 3 beanies?
Thank you!
Hi Martin
The issue with Wishlist is because they have updated the plugin and Oxygen still has the older files. So to fix it (before we release the update) please download these files and extract them:
http://d.pr/f/1ePXgReplace in /wp-content/themes/oxygen/woocommerce/ folder and the wishlist will start working.
To fix coupon form please download this file: http://d.pr/f/1bJGuAnd replace in: /wp/wp-content/themes/oxygen/woocommerce/cart/
It should work as expected.
Arlind
Hi!
Thank you for awesome support! With your help I fixed these two things, but can you please answer how to fix:
Everywhere where you can choose quanity how much products you want to buy, they can move to negative value! We don’t need negative value!
Shop sidebar widget “WooCommerce Cart: Cart” is updating information about your cart only when refreshing page! It’s not very comfortable if this widget is updating information only when customer refresh page.
Thanks!
Hi there,
this is a problem of the theme and not only a problem with your site, I have added this to the fix list for the next update, we will release the new version 3.0 soon.
We will notify you when the new update is available.
Kind Regards,
Art
Hello again, i’m having this big, annoying problem with my Oxygen themed WooCommerce shop.
The CheckOut page is freezing (transparent blank) after hitting the “Place Order” button. Order is registered in the shop’s backoffice (dashboard), but: - the client and myself aren’t getting any emails - cart is not clearing itself, nor the stocks are adjusting
It’s not an memory issue, that was the first thing checked. It’s a theme related problem. And i’ve paid for this beautiful theme and would be a shame to start searching another… With Wordpress default themes (fifteen, fourteen..) orders are running smoothly, emails, cart clearing and all.
Do you have a fix for this? I appreciate any relevant help!
Hi elenanetea, we didn’t encounter this problem by any costumer, but can you please write us your site URL, we will check what’s the problem and get back to you
Cheers!
—Ylli
Of course. Address is http://naen-soap.com/magazin/ (romanian)
Hi elenanetea, i just checked your site, but i don’t see any problem on the Checkout page.
Can you please give us more information about this issue, and tell us what Browser and OS are you using too.
Cheers!
—Ylli
Windows 8.1 and Chrome / IE / Firefox (laterst updates). Also tried and failed to place order on different systems. It’s a real problem!
Hello again, the ckeckout problem has solved soon as i deleted three plugins (Akismet, WooCommerce Print Invoice & Delivery Note and another one). I’ll have to manage without these. Have a nice day!
Hi elenanetea, we are glad that you managed to fix this problem, thank you for the report
Cheers!
—Ylli
Problems with YITH WooCommerce Wishlist
I can’t remove products. This is the error_log: remove_item_from_wishlist is not defined Also add to cart does not work: /wp-content/plugins/yith-woocommerce-wishlist/add-to-cart.php?wishlist_item_id=477 end in a 404! If it’s helpful I can send you admin access in PM.Hi aleleardi
Please download these files:
http://d.pr/f/1kq3cAnd move them to oxygen/woocommerce/ folder (replace the existing ones) and it will make wishlist working again.
Arlind
Brilliant!! Thank you!
Hi, I’m having issues getting my site to load on my iPhone using safari and have been getting reports from some of my customers that they are unable to load the site using Firefox. I believe that these issues may be related to the site not loading google font stylesheets (for primary and heading fonts) over https.
https://oncebitten.comCan you fix this for me? Can you provide any insight into why some users might have trouble accessing my site?
Hi joannaftw,
I visited your site from Chrome and Firefox, and from the iPhone, the site opened well, but a bit slow, that could be from the hosting provider.
I noticed that you have 2 warning on your site relating to google fonts as you mentioned, to fix them.
Please open this file
/wp-content/themes/oxygen/inc/laborator_functions.php
in line 582 remove http:
$api_url = 'http://fonts.googleapis.com/css?family=';
so the code should look like this:
$api_url = '//fonts.googleapis.com/css?family=';
Cheers!
—Ylli
Thanks Ylli,
I went ahead and duplicated my site to a test host to check on site speed/page load. The fixes you gave me do seem to help with SSL, however, the site is STILL not loading on my iPhone 6.
Is there a known issue with the theme and the iPhone 6 browser? I can load other websites just fine, but it doesn’t work on my production site or my new test site.
I can arrange a login for you for my test site if you are able to fix this problem. It’s really frustrating to not be able to access my site on my phone.
Hi joannaftw
It is strange how this happens, I do have also iPhone 6 and tested your site, but the site is taking so long to load, there might be an issue related to the browser but that would not be the solution, we need to test if your site works even without iPhone 6 problem.
For your information our demo site works just fine with iPhone 6 and I am not sure what may cause it, maybe SSL certificate.
Arlind
1. Do you have a way to put the rotating testimonial into a widget for placement on sidebars?
Hi there,
the testimonials are made only for the page purpose, it doesn’t support widgets.
Kind Regards,
Art
I am having an issue with the product gallery’s, when i select a specific category to show products it will shows the items from the last category i uploaded, i have tried to set it to many other categories but nothing works, i had disabled all 3rd party plugins and nothing works, any idea why this would be happening?
-Anthony
the product carousel will only show products from “HO Scale Figures” category which is the category i am working on now, every new product carousel wont show items from any other category…
the product carousel will work with these options only 1.> show only featured items 2> show only sale items
but will now work with ” show all items”
what would be causing this ?
thanks
Hi Anthony
Please follow these directions here:
http://d.pr/i/1kwdPIn order to show two or more different categories.
It worked for me.
Arlind
Arlind ,
thank-you that did the trick, works great now….
-Anthony
Glad to hear that
Hi there – this theme is excellent and I’m enjoying using it. Slight issue I’m experiencing is – when I want a variation to have a separate image and change when the user select it on the front-end, the product image doesn’t change. It seems to be an issue with the theme because using the default theme causes no issues. Any reccomendations on how to fix this? I’m running the latest versions of both your theme and woo commerce.
Thank you.
Got it! You have to add it to the product gallery as well it seems
Glad to hear that
Cheers!
—Ylli
Hi, my WP Admin Panel is is indicating the Oxygen contains outdated WooCommerce Templates and now parts of my Site are not displaying, only in weird codes. The system’s message “Your theme has bundled outdated copies of WooCommerce template files. If you notice an issue on your site, this could be the reason…etc.”
Them update coming soon? I’m not seeing a newer version under my Envato Toolkit” plugin either. Let me know please. Thanks.
Hi khoavo,
As for that message, we are aware of that, but you don’t need to worry, that does not bring any error on Oxygen, is only a warning that will be fixed with our new update.
Im glad to inform you that Oxygen update will be available by the end of this month
Cheers!
— Ylli
No, the error message appears on the live site itself. Take a look at this link, on the homepage and you’l see the weird codes under the Homepage Slider. This appeared all of a sudden. Odd. Here’s the link to view: http://kashiacollection.com/draft
Hi
Can you please send us an email and I will forward you the latest Oxygen WooCommerce files to remove the Outdated files warning.
Arlind
I just sent the email to your Themeforest Profile. Thanks.
Hi khoavo
Just replied to your email. Sorry for the delay of the answer
Arlind
Thanks. I replied back. On the homepage, it’s displaying the actual shortcodes, etc. instead of the photos, featured products, etc. Let me know. Thanks.
Hi there,
are you sure you have installed the Visual Composer because the shortcodes should work fine if the plugin is installed, I don’t see any sign of this plugin in your site.
Kind Regards,
Art
Ahhh…I see it now, just activated it. Thanks for your help.
Hi. Having the same issue as teskedesign. Payment gateway options are showing up twice on checkout page. Also, billing details (name, address, etc. are missing from the checkout page. Thanks for your help.
Hi 0thejohnsob0
The same answer applies for this issue also for you. This happens when you use the old version of Oxygen, so I suggest you to try using 2.9.5 and see if it works for you because in demo site of Oxygen you will see that the checkout page is working fine with PayPal and its shown just once.
Arlind
Hi. Thanks for the answer. I guess I didn’t see the answer on the other post. The update worked and resolved the issue. Thank you.
Great to hear that buddy!
It would help us a lot if you increase your rating of our item
Thanks
Arlind
Coupon code not working from shopping cart page. Only works from billing page.
Hi cginn,
We are aware of this bug, and we have fixed this
We will update Oxygen later this month with many new features and updates
If you want to fix this bug now, here is the cart.php file for you to replace:
http://cl.ly/aSJh Please replace it in woocommerce/cart/Cheers!
—Ylli
Hello,
I’ve two different issues with catalog page. 1- It duplicated visualization of the same products 2- I receive 404 page when I click on page 2
Althought I followed your suggestions that referring to update the theme to the latest version (http://bit.ly/1JgZbbs – Sabalie) and to set permalinks as numeric (http://bit.ly/1c1v1he – zatt) I wasn’t able to fix
Could you please help us to fix?
Thanks
Hi florenceonline
1. Is it possible for you to give me a screenshot how this issue looks like?
2. To fix this issue you must refer to this issue page: https://github.com/woothemes/woocommerce/issues/6407 it was an issue of WooCommerce and if you are using latest version of WC it will not happen in 99% of cases. If this is true and you still have the issue then send me the URL of your site so I will try to see what I can do here.
Arlind
Hello,
this is the site url:
http://goo.gl/14XsbJif you click on the second page you should receive a 404 page does not exist
Thanks
Hello Arlind,
are there any news?
my WooCommerce verision is 2.3.7 so it should be fixed
thanks
moreover we have a notice inside the admin WP panel that says:
“Your theme has bundled outdated copies of WooCommerce template files. If you notice an issue on your site, this could be the reason. Please contact your theme developer for further assistance.”
Could it be the reason of our issues?
Hi florenceonline
Can you please send me the WP Credentials (username and password) + FTP so I will examine your issue and try to find where is the problem and the fix for it.
You can send your info via email using the contact form in our profile page here.
Please do not forget to include details of issue you are encountering, because we receive a lot of emails and I cannot remember each of them.
Arlind
Just reply with our credential by mail
Thanks
Hi Marco
I’ve just replied to you by email.
Arlind
Thank you! I try your suggestion and I update you asap
Hi Arlind,
I follow your suggestion about WPML Translator Management plugin but I haven’t yet configured. Unfortunately it doesn’t still work.
I’ve just one last error on “WP Bakery Visual composer” plugin
It says during update process: “An error occurred while updating WPBakery Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.”
I don’t find anything that permitt us to add a license key in Wp Bakery Visual Composer setting tab.
It could be related with our issues in catalog visualizations?
Thanks in advance and enjoy a great weekend
Best Regards,
Marco
Hello,
Are there any news?
We need your help to fix this issue rapidly, because is too much time that it doesn’t works.
Thanks
Marco
Replied your e-mail, sorry for the delay.
Kind Regards,
Art
I have your theme installed on one of my websites. When you click on an image it brings up a lightbox but when you close it you have to close a second one. So it’s opening up two lightbox’s when enlarging an image!
Hi savacom100,
Please download this file http://cl.ly/aZX8 and then go to inc folder and replace laborator_woocommerce.php.
Cheers!
—Ylli
Sweet thanks for the fix! It’s working.
Laborator,
We reached out a few days ago and are still having an issue with our checkout page. We have an issue in our Oxygen theme with the PayPal and PayPal Flow checkout options showing up twice on the checkout page:
As you can see, below the themes “Place Order” button the PayPal options appear again. Please let us know how this can be resolved ASAP.
Thank you.
Hi teskedesign
I’ve just replied to the previous thread posted before, please have a look to it.
Arlind
