39216 comments found.
Hi, My Envato/Themeforest Account shows that I have 5 months left for Avada Theme Support but when I log into my ‘My Avada’ account it says “support period has expired” – please advise. Thank you.+ES
Hello, after uprading to wp 6.9, the messages from the form do not reach the destination I set. Is there any solution, apart from installing wp mail smtp plugin? Thanks.
Hello @albe67
The email notification area works fine with our latest version of Avada as well as WordPress on our end, so this could be specific to some other issue that our team will need to check, you can also try troubleshooting it using the instructions here => https://avada.com/documentation/how-to-set-up-smtp-for-email/
Click Here to Get Avada Support
Thanks
-Ammar
With the new update of 7.14.1, the following security risk still has not been patched and has been flagged by our auditors for quite awhile now.
https://www.cve.org/CVERecord?id=CVE-2025-64634Is your team working on fixing this or will this vulnerability never be fixed?
Thank you.
Hello @takumaSpin
We take security very seriously at Avada and vulnerability issues are immediately patched, it seems the report is from an older version, but I am forwarding this to our developers further for a more precise response and will update you here.
Thanks
-Ammar
Hi team, after the update, the Title Bars in Single pages are showing incorrectly. only the title and picture is showed, but subtitle text box is not showing. please help
This comment is currently being reviewed.
Hi
Your current comment is flagged due to an external link. Please do find a screenshot of your comment here. Your site has JS error in its console which might be coming from the form (due to incorrect field names).
It would be difficult to completely assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi Theme Fusion support, We didn’t have any forms in the title bar section, so it shouldn’t be the form’s JS error that triggered it.
in fact the header where we did use form is showing correct.
I don’t want to get Avada Support at this stage because I don’t think it’s an individual case. It was working fine, and now it wasn’t, and we didn’t touch anything, so I’m guessing there might be a bug?
so just want to raise attention to Avada team so they can fix this issue not just for me but for everyone else who might experiencing the same?
Thank you
Hello @ibf200n
We are not able to replicate this on our end, so this a site specific issue which needs to be checked, we suggest you to kindly get in touch with our support about this issue further.
Thanks
-Ammar
Hello. With the newest update from today, 7.14.1, when the pagebuilder plugin is updated to 3.14.1, it makes all subpage headings revert to “Your Content Goes Here.” I submitted a ticket but wanted to bring this to attention here too in case it was see faster.
Hello,
this sounds like you are referring to the Page Title Bar dynamic data heading endpoint. Your ticket has been replied to, and the site in question is working fine now.
Thanks
We just noticed this message saying: “The purchase code is already being used on another domain.” Our suspicion is that this may have happened because our host accidentally deleted our website and then reactivated it. Is Can you help us to reactivate our license on the website? Please, we would appreciate your help.
Hi
You can unregister any domain against your purchase code from your my.avada.com account area and then re-register in your wp-admin area for the site you are working on. We have a detailed documentation for you to see how this works, https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello @kirkhowes
The purchase code is registered multiple times so that’s why its registration is limited. Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works?
If the issue persists, kindly get in touch with our support team further about this and we will look into this.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you for your response. We are unable to submit a support ticket because our support period has expired. Could you please guide us on how to reset the purchase code in the wp-admin area? Are you referring to this blue link here: https://app.screencast.com/fgfXQBXm1smxX
Hi there
You do not need active support in order to manage your domain registrations. Log into your My Avada support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/
Click the unlink icon next to the domain type for the specific purchase code > https://d.pr/i/4UYWT6 – Once you have done this, log back into the site’s backend and register Avada.
Thank you, MB
Thank you so much for you help. Much appreciated
You are most welcome 
After testing many themes and most of them recently, I will say with confidence that Avada is the only theme that truly cares About Website Speed. With most themes, you’re forced to install multiple speed and optimization plugins just to undo the damage caused by the theme itself. The brilliance of Avada, it has performance built into the theme from the ground up. I am so impressed, I have spent the last 4 weeks struggling with other themes.
Avada even has critical CSS, you can’t beat that. The developers of this theme actually understand performance. Thank you team…
Hello @evangel71
We really appreciate your feedback, and we continuosly look forward to add more value into the Avada Website Builder.
Thank you for being an amazing customer!
-Ammar
When adding a Google Calendar to my website and using Avada Iframe Lazy Loading, the calendar doesn’t render. However, if I use WordPress or disable lazy loading, it does render. Is this a bug?
Hi
In general we have not seen issues with iframes. If you have a specific issue then you will need to reach out to Avada support to get this checked further
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
The Avada template is great and I’ve been using it for almost a decade, but it always comes with conflicts that turns into frustration big time. This last version got stuck with the “Add Notification” button for the Forms with an issue that just can’t be solved. I tried to install it in different websites from different servers, same. To pay support for an issue that comes with the latest version template? So unfair. Feels like searching a new alternative template.
Hi
We have added a patch for this that can be applied by going to WordPress admin panel dashboard → Avada → Patcher. You can re-apply the patch and then clear all browser cache and it will address the issue. Clearing cache is very important or you will still see the issue
Thank you, Shaminder
Hi,
Just wondering is Slider Revolution is expected to still be supported into the future…. or maybe it’s time to look for another slideshow plugin?
Hello @andywozhere
We have no plans as such and Revolution Slider is surely a part of Avada
Thanks
-Ammar
How do i transfer domain ? cause i no longer using old domain but new domain dont allow me to register
Hi
You can manage your domains and unassign domains against a purchase code from your my.avada.com account. Please do refer the link, https://avada.com/blog/how-to-manage-your-avada-licenses/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
May I check if there’s any update on the bootstrap version. VA scan detected known javascript with vulnerability found using version 3.3.5
Hi
Avada uses a custom version of bootstrap. What you are seeing is a false positive based on the bootstrap version alone. Avada has already added security fixes for any known issues. Please do refer the link https://avada.com/tag/security/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Howdy,
Our website currently uses a custom layout footer. Details: https://prnt.sc/xcngXF_A6lMy
Can I safely delete the old footer widgets we were using? Details: https://prnt.sc/7nBL1oi7deol
Asking because not sure if the widget code retained by Avada is linked or used for the custom layout footer.
Thank you!
Hi
The footer widgets have no effect on the custom footer unless you have added the widget element in the footer layout and added a widget in the custom footer layout
You can backup the site and delete the footer widgets
Thank you
Howdy,
Thank you. That helped.
Yes, I was able to delete to widget area contents but now unable to delete the “widget area” blocks.
Details: https://prnt.sc/T2Uh70bMexQP
How can I do this?
Cheerio!
Hello There
Those are default widget areas and can not be deleted, but they simply won’t appear unless there is a widget inside them, or you can simlpy disable the legacy widget areas altogether from Avada Global Options.
Thanks
-Ammar
Thanks, Ammar.
It looks like our Custom Footer depends on the Legacy widgets, so cannot delete them.
Is there a link your can share that tells me how to convert Legacy (i.e., WordPress) widgets to Avada widgets?
Cheers!
Hello AeroConsultants
I am afraid I don’t understand, the widget and widget areas are different, can you kindly add a support ticket abotu this so we can provide you with further assistance.
Thanks
-Ammar
Will do, thanks!
You are most welcome
Hello,
I have noticed an issue with the Lightbox of the Photo Gallery. When I open an image in Lightbox, then switch to Full Screen and navigate through the images using the left-right arrow keys, sometimes (not always) when I exit Full Screen, one of the images remains larger than the others or might even disappear entirely! In other words, it no longer appears in the Gallery!
This issue is happening on a brand-new website I am building for a client, but I have also noticed it on two other websites where I’m using the AVADA Theme, each with different plugins and versions.
It seems like this problem has been around for some time in the Gallery and hasn’t been fixed yet!
Unfortunately, my support period has expired, and I cannot send a ticket. That’s why I’m reaching out here, in case you’ve encountered this issue with another client and can assist me. I have already purchased 6 licenses for AVADA, and the latest one expired on 21/10/2025. If you can’t help me here, I will be forced to buy another license.
Thank you!
Hi
We are unable to replicate such an issue at our local websites or in our prebuilts. If you are facing an issue then you can reach out to us via the link here
We look forward to helping you!
Thank you, Shaminder
It’s a great system. We’ve mentioned before the idea of them creating a specific template for construction, but without much success. We don’t see why not. I think it would make the system they’ve already created even better. Best regards.
Hello @Secret-os
We already have a construction prebuilt website here => https://avada.website/construction/ however we are always listening to our customers and adding more prebuilts time to time.
Thanks
-Ammar
I’ve seen this topic before. But considering the time you invest in others, it would be great if you updated this one to be more modern, or at least more aligned with the realities of construction companies in 2025. Thank you very much for your reply and for considering us.
Hello @Secret-OS
You can always send us a feature request here => https://avada.com/contact/#contact
Thanks
-Ammar
Hi, I really don’t want to sound difficult, but as a loyal Avada user for six years, I have to say that it’s very frustrating to have to pay for support every time something suddenly stops working. For example, custom field images that worked perfectly for years suddenly stopped working without any changes or adjustments on my end. I’m finding this increasingly annoying. Maybe you should just ask a subscription money just for support, because this situation isn’t pleasant and we end up having to pay every once in a while anyway.
Hi,
When we do release any version of Avada, our team ensures that it has backward compatibility and no previously added features are affected. Our prebuilt sites make use of custom fields(some of them) to pull in images and we do not see this affected in any manner. There are also thousands of active installs that make use of ACF fields to pull in images and we have not got any reported issues
A member of our team has reached out to you on your registered email ID. The terms/duration of support is set by Themeforest/Envato
We look forward to helping you!
Thank you, Shaminder
Unfortunately, nobody has contacted me.
Hi
We have added a reply but there seems an issue with your registered email ID, Screenshot here → https://share.cleanshot.com/k3Pgnh8L6BYxYpxMlqrV (last characters blurred)
Thank you
Hi, I am wondering how to remove sub menu from HOME page. There are two sub menu “Home Default” and “Home Alternate” being displayed and I want to remove them please. Thank you
Resolved. Thank you
Hello @catmandus
Glad to hear you have worked this out, if you need any further assistance, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, Please check my support ticket id 582090. Thank you!
Hello @astrocream
We have got your ticket and it will be responded in due time by our support team
Thank you for your patience.
-Ammar
Hi, any updates on my issues? The support team have’nt responded to my latest post.
Hi
We have received your support request and a member of our team will respond shortly
Thank you
Ok. The support is slow to respond.
Hello Astrocream
Our response time is under 24 hours over the weekdays, you should expect a response in that time
Will you ever improve the Interaction to Next Paint (INP)?
Hello @lucaspinelli94
The INP score depends on many factors let alone theme being used actually, such as DOM size, resources being loaded on the specific page and many other things, we have a very detailed guide on web vitals here which you can check out => https://avada.com/documentation/what-are-google-core-web-vitals-and-why-they-matter/
We will need to take a closer look into your website to provide a more detailed response on this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hey there, it seems there is a bug in your demo: https://avada.website/resume/
When we are on a portfolio page, it’s impossible to go back to the section of the OnePage: https://avada.website/resume/portfolio-items/creative-pitcher/
Can you confirm? If yes, I guess we juste have to insert the complete URL in the menu, not only the anchor right?
Hello @GreggBazin
It is not a bug, it appears that the wrong menu is added there somehow and it can be simply fixed by following the instructions here and yes you are right about the second part of your query.
Kindly follow the instructions in this document post => https://avada.com/documentation/one-page-menu-with-multi-page-links/
Thanks
-Ammar
