39217 comments found.
I have received an email from Avada Support (support [at] avada [dot] com) saying that my purchase code is locked. I try my best to keep my purchase code secure. I presently have 2 licenses, against which I am running 2 live websites , i have sent the list back to the support ID. They are claiming I am running the code on 66 websites, which is not true. The list generated is not mine, and I have only 2 live websites. Yes, I do try the demos locally on staging websites with the appropriate staging domain names, to update my websites, so I hope this error is temporary and will be resolved at the earliest. My licenses are very old, going back to 2013 I believe and I absolutely love the evolution of avada over time.
Hello @r7un
We will suggest you to kindly open a support ticket with our team so we can sort this out for you further, also please include your purchase code that has been locked into the email as our team requires to see what is happening there before we can provide any more details.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi there, I know I should renew my support account but I think it’s a bug and not just a support question. I installed the Avada Bike website. And when I am on the cart page, in the Shipping Area, the list of the countries and the list of the states appear behind the Zip Code and City INPUT fields. Can you check and tell me what to do? Thanks
Hello @gregb28
We are not able to replicate this issue on our website and we will suggest you to kindly open a support ticket with us further so this can be checked.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Thanks for your reply but I install the template website and I have the same issue than on my website. Just add this product to your cart and you will see what I mean: https://r-pur.id/product/test-payment/ Even if you don’t help me on this support, I hope you will correct it on the template website
Hello @gregb28
I have checked this on our end, I am not able to replicate this issue, you can try the following prebuilt here => https://avada.website/ecommerce/cart/
We suggest you to check if this is happening due to some custom CSS or 3rd party plugin on the specific site please.
Thanks
-Ammar
Hello, I bought a license in 2017, and now I can’t register on the avada.com website with it because i receive this error: There was an error when attempting to register your account. The purchase code provided is not in the correct format.
I have an old website and I want to delete it, but before that I want to deregister the avada license so I can use it on the new website.
What are the solutions?
Thank you
Hello @Damila
The license is valid for lifetime for a single domain so you should be able to use it without any issues, however if that is not the case kindly try resetting it following the instructions here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
hello, i cannot open a ticket because i need to creat an account and if i put my licence key i receive a notofication that my key is not available … So what can i do?
This is the official message from your website when i tried to creat an account: There was an error when attempting to register your account. No valid Avada purchase code passed on.
Hello @Damila
Kindly make sure that you are using the right purchase code, following the instructions here => https://avada.com/documentation/how-to-locate-your-purchase-code-on-themeforest/
Thanks
-Ammar
AVADA v7.13.2
The “Woo Checkout Payment” item is not working as it should. The display and selection of payment methods are not working as they should.
Hello @alsacewebsite
Kindly make sure that your page is set as checkout page from WooCommerce settings, however if the issue persists, kindly open a support ticket and our team will follow up.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Ok, sorry. I will create a support ticket.
Thanks
You are most welcome 
Hello, I am using the Avada theme for my website and everything works great. Since I don’t know coding or technical stuff, I usually ask for help through support tickets, and I must say your support has been excellent. If my support period ends, will I need to purchase extended support?
Thanks.
Hi
Thank you for your kind words. Yes, once the support duration ends, you can renew your support. We do have documentation that outlines on how this can be done, https://avada.com/documentation/extending-and-renewing-avada-support
We look forward to helping you!
Thank you, Shaminder
Hello,
When I try to open Live Builder, I get ” Server Error 500 Internal Server Error”, It’s a fresh install.
Thanks.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
HELP
I was using a license on another domain, but it seems the domain is no longer active. Can the license be transferred to another domain?
Hello @sanca19
The purchase code is registered multiple times so that’s why its registration is limited.
Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works.
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
thanks Ammar,, i have successfully change domain in license manager page.
You are most welcome
hi, sory i want to ask something more…
why icons not showing? in backend https://prnt.sc/DHIN0AYbvrYC in frontend : https://prnt.sc/JXD80YdWoEwx https://prnt.sc/DFV6CIemE9jmthanks
Hello @sanca19
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi, i have a negative CLS score on all my Avada sites. Is there a way to adjust the logo dimensions?
Hello @interjoy
There definitely is using Avada’s custom header where you can use image element and set your own image size, more about this can be read here => https://avada.com/documentation/how-to-add-a-logo-into-your-header-layout/
If you need further assistance with this, kindly open a support ticket and our team will help you out.
Click Here to Get Avada Support
Thanks
-Ammar
After fresh install of WP, everything works, after install Avada theme everything works, after I activate with key, my page is down, I recive critical error: WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Avada Builder.
Hello @markus22mb
Installing the key doesn’t add anything additional to the website, however in order to check this in details we will need you to open a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, pre-purchase question: I want to make a forum site and I see that Avada has a pre-built template “Forum Website” but it says “bbPress, Education” underneath that….Does that mean I have to use bbPress plugin with the Avada Forum Website Template? Or can I use the Avada Template with any Forum plugin I wish? Thank you!
Hi
To make a forums website with Avada, we would suggest using the BB press plugin. We have not tested any other plugin to recommend them.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you very much for the clarifications!
You are most welcome
I am a user of Avada for several years. Recently I got an update that includes Cloudflare’s Turnstile feature. I appreciate any security improvement, but why force me to use a feature without a clear option to disable it? Documentation does not show any possible way to disable it.
Hi
If the CF turnstile key is not added then it will not load in the frontend. There is no compulsion in using it
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, thank you for replying.
I do not use CF turnstile, therefore those fields are empty. Yet I got this message when trying to use a simple form for email subscription: “The Turnstile challenge could not be completed. The token verification failed.” Maybe is a error of the new version of Avada.
Hello @eliteD
Can you kindly open a support ticket with our team regarding this issue so this can be checked out.
Click Here to Get Avada Support
Thanks
-Ammar
Dear Support,
Hope you well.
recently I found non recognized login to my website and someone has stealed my license key and activated on another domain.
How can I logged out from other domain and reused my license safely?
Hello @naveedhussain21
The license key is never stealable by your website as it doesn’t exist there in its complete form, it is only available inside your ENVATO account, however in any case you can contact our support and get the purchase code reset.
Click Here to Get Avada Support
Thanks
-Ammar
Can you please reset purchase code?
Hello Naveed
you should be able to do that yourself from your support account, the purchase code is registered multiple times so that’s why its registration is limited.
Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works?
Thanks
-Ammar
Yes Thanks I have done this and changed domain
Glad to hear you have worked this out
Your last update broke my website on mobile. I deactivated CloudFlare and WP Rocket and still having issues because of this i think:
- IMPROVEMENT: Adjusted the inline dynamic data parser to automatically ignore content in inline <script> and <style> tags injected by plugins
Topbar is pushed down covering text and leaving white space on top of it, menu not opening anymore, WhatsApp and ToTop buttons stuck on footer instead of floating.
Is it possible to rollback? Right now i’m quite pissed off and i don’t want to deal with this problem that will cost not only time but money to fix.
Hello @lucaspinelli94
All our updates are checked inhouse with extensive beta testing, we have no specific issues that you have mentioned, however our team will surely take a look into the website if you open a support ticket with us following the link below.
Click Here to Get Avada Support
Thanks
-Ammar
Im trying to relocate the navigation bar/ menu on the architecture website template so it sits on the top of the slider/page all the time , instead of below the header, how can this be acheived?
I resolved this, had to move the slider position and not the header or nav bar
Hello @daschenbrener
Glad to hear you have worked this out, if you need any further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
We purchased this theme a couple of years ago, but the consultant who created our online shop didn’t import any theme, layout, or template. Most of our static (10) and product pages (700) are made using basic CSS. Our website design doesn’t look good or modern. We prefer not to change to another theme. Can we import a full theme at this stage? What will happen to our pages (700+)? Should we clone/backup the pages before running the import? Your advice and guidance are highly appreciated
Hello @antoniekaramhouselinen
You can surely do that anytime, however importing any prebuilt comes with its own content and global options and we surely don’t recommend you to do that on an already created website, this will indeed change the layout for you.
I will recommend using a staging site instead to implement a new design if you want tho, this way you will be able to setup your new design without disturbing the live site.
If you need any further assistance with this, kindly open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
We have only 1 license key for this site. Can I use the same key on the staging site?
Hello there
Yes you can, more about this can be read here => https://avada.com/documentation/how-to-set-up-an-avada-staging-site/
Thanks
-Ammar
So, if I create a staging website using a subdomain like test.mysite.com, then Avada will detect and automatically register it as a staging site. Am I correct?
Hello @antoniekaramhouselinen
You will need to register it yourself as live site in this case, more about the registration process of staging site can be done here => https://avada.com/documentation/how-to-set-up-an-avada-staging-site/
Thanks
-Ammar
I cannot find an option to have my blogs featured images all display as equal heights when using the grid layout, unless I am missing something?
Hi
If you are using the blog element then the size will depend on the source image. You can use a postcard element where the postcard can have an image element with a specific aspect ratio defined to make the images appear equal height
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, i was using the license while developing my website through LOCAL but now when i moved all files on hosting and unregistered the license on local and try to register it on my host it says that it is already used on another domain? can you help me with this?
Hello @GokeMKD
The purchase code is registered multiple times so that’s why its registration is limited.
Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page. Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works?
If you need further assistance, kindly open a support ticket and our team will follow up with you.
Click Here to Get Avada Support
Thanks
-Ammar
Our monitoring is showing Slider Revolution as being vulnerable. I understand it is a 3rd party plugin, but when will the patched version be available in the Avada Plugins page?
Hello @orcaonline
We have updated this already on our servers and you should be able to update the plugin from your plugin(s) section in Avada dashboard.
Thanks
-Ammar
Are Self Hosted Video slides supposed to enable video slides to display on mobile as well? I seem to only be able to get the preview image to show on mobile & not videos… on card nor Avada slider.
Hi
Self hosted videos do not work in mobile mode in the Avada slider. We do have a noted added for that in the slide area. This will fallback to the preview image
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi
The homepage is broken right after updating from the previous to the last version.
Do you know what to do, when the mobile homepage lost all its graphiccs, due to updating the theme ?
My support is expired, as I used the template much later, so i post here for any tips about what to do.
The Avada is using the e-commerce website template, i didn’t made any changes
Thanks Max
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
You can reach out to our team from the contact page here
We look forward to helping you!
Thank you, Shaminder
