315 comments found.
I’m unable to save changes in the theme options panel. When I click save, its stuck at Save changes.Saving.
Hi Visualspire,
Thanks for buying Azoom WordPress Theme 
Can you update Azoom Theme to the latest version (3.0.3 right now) and your WordPress to the latest (5.2 right now).
As a side note, I saw your support has expired. Envato’s latest support rule is bringing new support packs. You can of course buy new support packs to extend your support. Thanks for your understanding. For details about the Envato Support Policy ;
http://themeforest.net/page/item_support_policyEnjoy!
XanderRock
Ill purchase support. But why is the Theme update option missing from my options page?
Hi Visualspire,
Azoom Theme 3.0 is a major update. It must be updated via FTP. Your update may fail if you try it via WordPress Admin Dashboard.
It will also bring a new theme updating system. Which is easier and better
Enjoy!
XanderRock
I did the FTP update. Still I dont see an Update theme button, the save problem is still there. I signed up on your forum via the API permission on envato but I never got the password to log in to the support area. Do I have to pay first then will i get the password?
Hi Visualspire,
If you updated the theme via FTP, you should see a notification asking you to install required plugins. Install and activate theme. One of those plugins is Envato Market plugin. You can use that plugin to be aware of any theme update. And update your theme easily
I can see your registration on our Support Forum. It seems like the confirmation email has been sent to you. But your email server might seen it as spam and delete it automatically. If you can email us, we can help you about that
You can email us by using “Email XanderRock” form at here ;
https://themeforest.net/user/xanderrockEnjoy!
XanderRock
I sent you an email. Please expedite it so I can proceed to purchasing the support service.
Hi Visualspire,
I’ve replied your email.
Enjoy!
XanderRock
Hi, when activating 3.01 from 2.5 my site loses all of its config. Can you advise?
Hi bhoy_whunder,
Thanks for buying Azom Theme 3.0 is a major update. It should be updated via FTP. And then you should activate the plugins come with the update.
You can email us directly about your question regarding to 3.0 update changes. You can reach us at ;
https://themeforest.net/user/xanderrockEnjoy!
XanderRock
Hi, is there any way to remove the title area for the blogs category page?
Hi oxfordrisk,
You can disable that area entirely Go to “Appearance > Theme Options > Title & Breadcrumbs” and set “Disable Breadcrumbs Title Area” to YES.
Enjoy!
XanderRock
Hi, I’ve tried that, unfortunately the title area is still there on the category page
Seems to have worked now. Thanks for your help!
I’ve updated my customer’s Azoom theme to the latest and Rock Form Builder is Pre-Packed. In Appearance -> Installed plugins, Rock Form Builder informs that installed version is 2.5.1 and minimum required version is 2.7.
However when I click Update, there’s notification “The plugin is at the latest version.”
Is there easy way of getting the update through?
WP is version 5.1.1 and Azoom theme is version 2.5.
Hi iisti,
Can you contact us with the account you have bought Azoom Theme? That way we can be more helpful
Enjoy!
XanderRock
Hi,
I got the issue solved by:
1. Disable Rock Form Builder plugin 2. Delete it (there was no option to re-activate it and updating didn’t work in deactivated mode either) 3. Re-install the plugin.
I think no forms were really built with that plugin as there’s another form plugin in use. All configurations in the plugin seemed same after the operation, so I don’t think any “real” data was removed with this operation.
I didn’t find any information about this issue with Google, so maybe somebody can find these comments and fix their issue.
Cheers, thanks, bye.
Hi iisti,
We don’t have any problem like this. And you can not confirm your purchase details. You may want to double check where you download this file from. But our original item, works very well without any issue.
Enjoy!
XanderRock
Hi,
I updated the theme with Username and API-Key that the customer provided. The original WordPress installation was 4.2.21 and Azoom version was 1.6.
If you are accusing me of downloading the theme from somewhere else than the official source, I didn’t.
It’s great, that you don’t have any issues!
Cheers!
Hi iisti,
No, we are not accusing you with anything But users have to confirm their Purchase according to Envato Rules. After we asked you to confirm your purchase, you or your customer didn’t provide any license details to us (via email or our support system).
We have to make this license warning, because items downloaded from different sites contain viruses and malwares. Which mostly cause damage to the hosting.
If you already got API key and username, then you have the original version.
You already saw our latest version got no issues like that
Enjoy!
XanderRock
Hi, we are interested in purchasing and upgrading with this theme. How easy is it to use your own custom font? We’ve purchased a webfont we would like to use.
Hi LoomStudioCo,
Thanks for your interest on Azoom Theme Yes, you can use your Custom Font. It will not work in Curvy Slider. But it will work on the theme itself.
It’s very easy actually. You should just import your font via CSS. You can use our Support Forum about it as well
Enjoy!
XanderRock
Hi, love the theme, but the Text Area Element seems to have stopped working. The content shows on the front end, but when the element is clicked when editing the page, the WYSIWYG buttons are missing, and so is the text. It seems the element isn’t loading properly. Any advice?
Hi westcreatives1,
Thanks for buying Azoom Theme I just saw your message is entirely same with the message from “westcreatives1”. Are you the same user?
If so, according to your Purchase Details, you’ve just bought the Azoom Theme a few minutes ago. And we do not know how you were using the Azoom Theme before.
We checked this Text Area and it seems to work fine. But we do not know how you were using Azoom Theme before buying this license. A clean installation would be very useful on this matter.
Let me know if that helps you
Enjoy!
XanderRock
Hi, yes, it’s the same person. I originally bought the theme about 4 years ago and couldn’t remember the account details for then. I really like the theme, which is why I bought it again, so I could receive your support.
I’ve tried the following:
- Tested on Safari and Chrome on Mac and Firefox on Ubuntu (PC) - Cleared browser cache - Tried creating a test page and adding the Text Area element - Reinstalled the theme - Downgrade wordpress to 3.8 - Upgraded wordpress to 5.0.3
The same problem persists. The box appears, but the WYSIWYG editor and the copy are missing. Clicking between ‘Visual’ and ‘Text’ doesn’t change anything.
Any help would be greatly appreciated!
I’ve also tried deactivating all of the plugins in sequence incase there was a conflict.
Hi oxfordrisk,
May I learn what is the exact version of the theme you are using? Our latest version is 2.5 right now. And it supports WordPress 5.1. Also, if there are 3rd party plugins, can you disable them?
Let me know if that helps you
Enjoy!
XanderRock
I’m now using Zoom version 2.5 on Wordpress 5.1.1, still have the same problem I’m afraid
Hi,
Can you give me a login to your site? You can send us your login details via email by filling “Email XanderRock” form at here;
https://themeforest.net/user/xanderrockEnjoy!
XanderRock
Thanks, message has been sent.
The issue has been fixed. Thank you for your quick response and excellent customer service!
Hi oxfordrisk,
Thank you very much for your comment and review I’m very glad that we could have solved your issue together
Enjoy!
XanderRock
Hi, love the theme, but the Text Area Element seems to have stopped working. The content shows on the front end, but when the element is clicked when editing the page, the WYSIWYG buttons are missing, and so is the text. It seems the element isn’t loading properly. Any advice?
Hi westcreatives1,
Thanks for your interest in Azoom Theme We can be more helpful if you could use the account you have bought the Azoom Theme
Enjoy!
XanderRock
Hi there, I have a little question: Is it possible to give a container an equal height?
I’m using your pre-made demo pages to make for example an about us page with a team member section. The problem I have is, that the columns doesnt have the same height if the name or the company/position needs more than one line.
Is there a way to fix that? Would be nice if I can use the fix for other content elements.
Hi imda_03,
Thanks for buying Azoom Theme Some easy CSS can handle that
.team-member-i { min-height: 49px; position: relative; display: block; }
You can add this into “Appearance > Theme Options > General Settings > Your Extra CSS Code” field.
Let me know if that helps you
Enjoy!
XanderRock
Nice, this works fine, thank you! Works also on smaller screens.
Hi. I can’t regsiter on your support forum. After i confirm it on envato i get 404 error on your page. I have question. Where can i increase excerpt length for portfolio with description? Now it is limited to 10 words. I would like to increase it. In witch file should i look? http://azoom.curvyslider.com/portfolio/portfolio-description/
Hi kragor,
Thanks for buying Azoom Theme You can increase the words length in Portfolio element itself Just edit that page and you will find a feature named as “Excerpt Length”. You can select a different number there to increase your description length
We are working to fix our new Support Forum system. We are migrating our forum to new Envato API. In the meantime, you can email us directly for your questions at here ;
https://themeforest.net/user/xanderrockEnjoy!
XanderRock
I can’t find that option. CAn you send some screen shot
Hi kragor,
Sure, here you can see it in Portfolio element ;
https://prnt.sc/n4ljt5Enjoy!
XanderRock
Hello, I have Wordpress 5.1.1 and AZOOM template 2.5. When I want to edit a page, doesn’t show me the Rock Page Builder. https://vyklizeni.net/wp-content/uploads/2019/03/Snímek-obrazovky-2019-03-16-v-20.16.45.png
I have next web on Wordpress 4.8.9 with AZOOM template and here is the Rock Page Builder ok. http://uklid-vyklizeni.cz/wp-content/uploads/2019/03/Snímek-obrazovky-2019-03-16-v-20.32.15.png
Can you help me? Thank you.
Hi fiala75,
Thanks for buying Azoom Theme It seems like browser caching issue. You should flush your browser cache. If you don’t know how to do that, you can email us for that
Use “Email XanderRock” form to email us
As a side note, I saw your support has expired. Envato’s latest support rule is bringing new support packs. You can of course buy new support packs to extend your support. Thanks for your understanding. For details about the Envato Support Policy ;
http://themeforest.net/page/item_support_policy
Enjoy!
XanderRock
Hi, I deleted browser cache but I have the same problem with Rock Page Builder in Wordpress 5.1.1. In Wordpress 4.8.9 is Rock Page Builder ok.
Thank you.
Hi fiala75,
Did you flush your browser cache in editing area? As I said before, if you can email us about this, we can be more helpful about browser cache flush
Enjoy!
XanderRock
Doing I something wrong?
Thank you.
Hi,
I can not see those images. Can you email us?
https://themeforest.net/user/xanderrockEnjoy!
XanderRock
ok i will send you email
the latest theme version has some style/js conflicts with the Classic Editor (Insert/Edit link) and also the Accelerated Mobile Pages plugin. It only work fine if I disable the Rock Page builder from them settings
Hi Mo3tazElHawary,
I’ve just tried to use the link feature in TinyMCE (Classic Editor) on our dev environment and it seems to work fine. Can you make sure you are using the latest version of Azoom Theme?
AMP is a system focuses content based layouts and not style/design based layouts. That’s why it comes with “Post” enabled only on first installation. You can use AMP with your posts in Azoom Theme. But if you want to build a design with RPB (Rock Page Builder), AMP will ruin it’s design. Because, it’s focus is content not the design. So just as AMP’s official default settings we only advise using it with Posts with standard layout. You should see it’s working with posts with default settings as well
Also, it seems like your Support Period has expired. You may want to re-new your support. It’s the best way to be able to get support
Enjoy!
XanderRock
.
Hi, I u[graded to PHP 7+ and I am now seeing an error above the slider on my site: “Warning: count(): Parameter must be an array or an object that implements Countable in /home/content/a2pewpnaspod04_data02/98/41297198/html/wp-content/themes/azoomtheme/shortcodes.php on line 2869”
Any assistance you cna provide would be greatly appreciated.
Hi ecaribbean,
Thanks for buying Azoom Theme We support PHP version up to 7.0. Let’s check a few things first ;
- Can you make sure your theme version is the latest? Because when I check the code line you’ve given, I couldn’t find the related code.
- Can you disable all 3rd party plugins and try again?
Let me know how it works for you
Enjoy!
XanderRock
the latest theme version has some style/js conflicts with the Classic Editor (Insert/Edit link) and also the Accelerated Mobile Pages plugin. It only work fine if I disable the Rock Page builder from them settings
Hi thesane,
Thanks for your interest on Azoom Theme We are not able to see your “Purchased” badge. If you could use the account you have bought Azoom Theme, we could be more helpful.
Enjoy!
XanderRock
sorry, I am trying to reach the person who bought the theme, I will let you know, thanks for the prompt response
Hi thesane,
No problem You can also use our Support Forum as well
Enjoy!
XanderRock
Hello Xander,
I like theme, but I have WP Version 5.0.3 Will you have theme compatability update soon?
Hi rimgaudasl,
Thanks for your interest on Azoom Theme Our 2.4 version is compatible with WordPress 5.0.3
Enjoy!
XanderRock
Not able to install demo datas, the installation is stucked at “installing frontend datas” ? Can you please help?
Hi ttriangle,
Thanks for buying Azoom Theme This seems like an issue related to hosting. May I learn your hosting details? Also, can you contact to your hosting and ask them to check your error logs to see if there are any missing extensions on host?
Also, we can be more helpful if you use our Support Forum
Enjoy!
XanderRock
I am trying this on Localhost, I installed all suggested plugins too.. not sure where I am missing something, if you have any installation guide which I can refer?
Hi ttriangle,
Localhosts may have issues on PHP’s Max Execution Time. Can you increase it?
And again, comments area is not really suitable for discussing technical details. I could be more helpful if you could use our Support Forum
Enjoy!
XanderRock
Will this theme work with WordPress 5.0?
Hi alitraeps,
Awesome question! We will release a new version for WordPress 5.0 support soon
Enjoy!
XanderRock
Hi. Parallax effects don’t working on iPhone X and when Macbook Screen is more space.
What is problem? What do u think?
Hi Aybers,
Parallax effects are disabled on iPhone for performance. I’ve just tested our demo via iPhone X and it is disabled automatically as it should be.
I’m not sure what do you mean by saying “MacBook Screen is More Space”. Can you give more details about it? A screenshot would be useful as well
Enjoy!
XanderRock
Thanks for answer. Screenshot is here: https://ibb.co/xjTgBwP This screen for display settings and scale more space.
When display more space, parallax not working.
Hi Aybers,
It’s actually does that for the same exact reason; performance. Also avoids any unwanted background image limitation. It works on normal settings on MacBook Pro.
Enjoy!
XanderRock
Hi Team,
I have purchased this theme twice, and have used it for several years.
I have just attempted to amend one of my website pages, only to be prompted with a message stating,
“The link you followed has expired.
Please try again.”
I have updated the theme; nothing seems to work.
Thanks.
Hi rhysthomas,
Thanks for buying Azoom Theme twice Are you using any 3rd party plugins? That could be a reason for this. Also, how did you get this message? Were you able to go to WordPress admin dashboard?
Enjoy!
XanderRock
Hi Team,
Thanks for the quick reply, much appreciated!
I tried deactivating all third party plugins – didn’t seem to work.
I encounter the message whenever I try and make a change to a webpage using the Rock Page Builder, and then click the update button.
I can access all webpagess using the Rock Page Builder, I just can’t update the page with the changes.
Would you like my site login details?
Thanks in advance!
Hi rhysthomas,
That seems weird. Can you email us by using “Email XanderRock” field at here ;
https://themeforest.net/user/xanderrockThat way we could be more helpful
Enjoy!
XanderRock
Many thanks!
Hello there i ve got a small issue…can we hide temporary somme block with your page builder without to delete the raw…? thx for help
Hi elixirlab,
You can use our Templates. Save your content as a template. Then make the changes you are wanting. If you don’t like the changes you’ve made, you can restore your main data by loading the template Alternatively, you can use your browser’s tabs. Keep the tab you want have as backup somewhere. Then make your modifications on a different tab. If you don’t like the modifications, simply go back to your backup tab and save the data there.
Enjoy!
XanderRock
