315 comments found.
Hello XanderRock,
hope you are right.
I was trying to register at azoom theme support but I couldn’t, even that I have a valid purchase code.
Basically, at first I put the purchase code and you verify it but when I put the email address it appears purchase code not valid.
Please, could you suggest me how to do it?
Thank you, Athesys
Hi athesys,
Thanks for buying Azoom Theme 
Can you contact us by using “Email XanderRock” form here ;
We will require your email address and Purchase Code. Because when I check our Support Forum, I couldn’t find any information about your registration. If we can get the details via email, we could be more helpful on this
Enjoy!
XanderRock
Hello ! I would like to know how to control the speed of Achievements numbers. On my site the numbers speed is like lightspeed .. Thanks !
Hi renovaweb,
Thanks for your interest on Azoom Theme We are not able to see your “Purchased” badge. If you can contact us with the account you have bought the Azoom Theme, we could be more helpful
Enjoy!
XanderRock
OK, sorry i’m a webmaster helping someone about your theme. I’ll try to find this badge. Thanks, anyway
Hello Xander,
The twitter feed doesnt seem to be working anymore, is there any update to it? 
thanks in advance
Hi Wicca,
We will be including a solution for this on our next update
Enjoy!
XanderRock
Hi Wicca,
If you don’t want to wait for the next update, you can email us directly
Enjoy!
XanderRock
hello xander, yes that would be perfect =) thank you
Hi Wicca,
I’m setting this as resolved since you have said the fixed file worked on your end via email
Enjoy!
XanderRock
A client has asked if we can remove the search function from the header. Is this possible?
Hi westcreatives,
Yes, you can do that easily, go to “Appearance > Theme Options > Menu Settings” and disable “Add Search Box To Menu” by setting it to “NO”.
As a side note, I saw your support has expired. Envato’s latest support rule is bringing new support packs. You can of course buy new support packs to extend your support. Thanks for your understanding. For details about the Envato Support Policy ;
http://themeforest.net/page/item_support_policyEnjoy!
XanderRock
Hello, i’ve heard that chrome change some settings and the background videos stop reproducing. I’ve just updated everything and it still doesn’t work. Can you help me? This is the site: http://oficina.lacapsulamoda.com/ There’s a video on home page, you’ll see it in fifrefox, not in chrome.
Thks!
Hi luciamyv,
I’ve just checked your site. It might be related to Revolution Slider since you are using that for your background video. Can you email us for this? That way we can be more helpful about it
Enjoy!
XanderRock
I can’t find your email, would you give it back to me please? Thks
Hi luciamyv,
You can email us by using “Email XanderRock” form here ;
https://themeforest.net/user/xanderrockEnjoy!
XanderRock
Hello,
I was adding a few new pages and making some content updates, when I finished and pushed the changes live the theme seems to have reverted back to its original color and font settings but the custom settings I created are still showing on the back-end in the theme options. How can I resolve this?
Thanks!
Hi gotostrategic,
Thanks for buying Azoom Theme Did you update the theme to the latest version before making changes on your site? I assume you have already updated the WordPress to the latest. The thing is, latest version of WordPress contains some major changes on the colors. If your issue is related with the colors, what you want to do is to update the theme then update the WordPress. Then you should be able to save your colors normally
You can use our Support Forum for further questions
Enjoy!
XanderRock
Hello,
I’m trying to add the new map (leaflet) it still asks me for the google api key, do i need to add this? Without adding it the maps is all grey.
Thanks in Advance
Hi Wicca,
That is a very good question. No, Leaflet Map will not require Google Map API Key. Leaflet uses a different API Key for itself. You should be able to go to the link to get Leaflet API Key (from MapBox), by clicking the link in the description field of the API Key area.
Let me know if that helps you
Enjoy!
XanderRock
hey xander, thanks for the fast feedback
I was now able to the api key, before was sending me again to the google api area.
In the test site i was able to add the leaflet, the element stays Leaflet Map, but when adding in the main website the element stays in small caps like leafletmap and i cant open it. i’m guessing sometimes works and other do not :/
Hi Wicca,
No, it should work all the time There could be something wrong with the caching. Make sure you clear your browser cache. And also, check if you have any kind of caching on the WordPress side. If so, try to flush all of those caches as well
Enjoy!
XanderRock
i’m remembered that after sending the last message 
works fine with the cache cleared. Nice Map =9 thanks for the quick fix
hi just been test your demo online we have problem regarding the view shopping cart button on the menu, the link for the button is link to check out page not cart page, it happens when it has item in the cart.
Hi inmylife,
Thanks for your interest on Azoom Theme We had fixed that issue earlier. Our latest version should link to cart and checkout normally. Can you clear your browser cache and try again?
Enjoy!
XanderRock
thank you we just bought the theme we have some problem with the page My-account on mobile please help https://www.manchesterseafood.co.uk/my-account/
Hi inmylife,
We are unable to see your Purchased badge. Can you use the account you have purchased the Azoom Theme? That way we could be more helpful.
You can use our Support Forum for further questions
Enjoy!
XanderRock
Help me quick please. When I save the theme option, all the style disappear !!!! before no problem. WordPress 4.9.6 with the last theme
Hi psyckott,
Thanks for buying Azoom Theme I think that is related to using the old version of the theme but the latest version of the WordPress. You should also update the theme to the latest version. That will let you save colors as normally
Enjoy!
XanderRock
Hello Xander,
It looks like my question has been treated before but I couldn’t find the thread. I’m almost done with the Job Application Form. What I want to do is to insert a shortcode for a third-party plugin that’d enable users to upload their resumes (strictly pdf or MSword format).
I’d appreciate your prompt revert as always.
Cheers!
Terawit
Hi terawit,
Your question has been replied in our Support Forum a few days ago You can find it at here ;
Enjoy!
XanderRock
Hello Xander,
Trust this meets you well. I’ve been working with the Rock Page Builder. Trying to customize the demo to personal requirements. On the Home demo page (backend) when I create a new grid (plus text element) and I place this on top of the existing stack… it remains numbered as last grid and of course displays on the lower section of the page when viewed in the front end.
How do I resolve this?
Hi terawit,
I think you are using Special Grid. Our Special Grids got a very unique order feature. This is a very advanced feature. It allows you to change the order also allows you to position elements by referring the sidebar area as the main focus (aka main content area).
If you don’t want to use it, edit that Special Grid. Then in “Avoid Sidebar” feature simply select “Insert Content Before Sidebars”. And make sure all of your Special Grids are doing this too.
Also, once you are using this feature, any element outsite Special Grid will be added below. So, it’s always best to wrap your elements with Special Grids.
Let me know if that helps you
Enjoy!
XanderRock
Hello Xander,
thanks for the info above. I’m still working on that and will revert to let you know how it goes. I’m trying my hands on the forms which is really nice. Can I sugget that the names of the fields be viewable in the backend, this will make it easy to select without first viewing the location of each field on the front end as it can be very enervating. A “Copy” functionality in the back end on the tip of each field will also be very useful.
Thanks a lot!
Hi terawit,
Thanks for your suggestion We already have copy feature RPB (Rock Page Builder). But I’m guessing you are reffering to Rock Form Builder. We are trying to add features which has most demand. I’ll add this to our notes.
Enjoy!
XanderRock
Hello Xander,
Still on the forms, I’m creating a Job Application Form. I’m trying to add a database of schools to select from. I also want users to also be able to enter schools that not on the “existing” database.
Please, how do I proceed with this?
Thanks in advance!
Terawit
Hi terawit,
The easiest way for this, would be to add an extra text field in the form by naming it “Other”. For example, users can select your choices from your form, but if they want to add something else, they will not select anything in the form but enter the details in the text field.
Enjoy! XanderRock
Thanks Xander! You are the best!
Hello Xander,
I purchased Azoom in December. Nice theme I must say.
I have followed the installation videos meticulously but I didn’t get the intended results.
The Home Page looks funny. I can’t seem to place my fingers on what the problem is. Please see the link below:
http://gdurl.com/m_9VAll the Plugins have been installed and activated.
I’m using the following technologies:
1. Windows 10 Pro (64 bits) 2. Wordpress Version 4.9.5 3. WampServer Version 3.1.2 64bit 4. Google Chrome (Updated)
Please I need your response asap.
Thanks in advance.
Hi terawit,
Thanks for buying Azoom Theme We provide support Mon-Friday. I’ve just reviewed your site. It seems like mutliple installation issue. The thing is, when you made multiple installation, your older menu remains and new menu added to it. So the site will have a huge menu. What you should do is, delete the menu before installing any demo. And that shall fix it
You can use our Support Forum for further questions
Enjoy!
XanderRock
Thanks for your response and for responding on outside your hours of convenience. I’m grateful. I tried using Support Forum but I didn’t get any response. Forgive me but I’d have to use this channel again.
How do I delete the older Menu? Do I have to do a fresh installation to correct the problem?
My email is brexuz@gmail.com Thanks.
Hi terawit,
I saw your question was sent to general in our Support Forum and got a reply 2 days ago Now let’s get to this new question
To delete the old menu, go to “Appearance > Menus”. Then select the menu (mostly named as “Main Navigation”). After that, you can either delete each menu item one by one or you can delete the entire menu. If you delete entire menu, you should re-install the demo.
Let me know if that helps you
Enjoy!
XanderRock
Thanks Xander!!
Hello
Just buy this theme but my logo not apear in my site. I have upload the logo but not appear. https://fdx.gr/blog
Any suggestion?
Hi effectiveopportunity,
Thanks for buying Azoom Theme May I learn did you set your logo in Appearance > Theme Options? To be able to see your logo on retina devices, you should also upload your logo’s retina version (double sized) into Theme Options.
Let me know if that helps you
Enjoy!
XanderRock
I find the problem with the logo. The problem is that the save chance button don’t work
Any sugestion?
Hi effectiveopportunity,
Are you using any 3rd party plugins? If so, try to disable them and try again.
Another thing could be server issue. You should contact to your hosting and ask them to enable the usage of “admin-ajax.php” file.
You can use our Support Forum for further questions
Enjoy!
XanderRock
in the portfolio area with items is possibile hide the voice “latest”
Hi albamerola,
Thanks for your interest on Azoom Theme Our filtered portfolio always use “latest” tag.
Enjoy!
XanderRock
My website has been up and running for some time. Then the sliders just stop working and we have changed nothing 
The sliders play in the control panel but not on the website
http://smartweb.smarttechapps.com/Hi CHAMBERSDA ,
Thanks for buying Azoom Theme It seems like you are using some 3rd party plugins. One of the plugins you are using throwing JS error. Can you disable all 3rd party plugins and try again?
You can use our Support Forum for further questions
Enjoy!
XanderRock
Hello.I want buy yout theme. My wordpress memory is 40M. You recommend 128MB. is critical problem my memory do I need 128mb in order work your theme?
Hi effectiveopportunity,
Thanks for your interest on Azoom Theme WordPress uses 40Mb by default. However, most hostings give 128Mb PHP Memory limit. And you can increase your WordPress Memory limit upto your PHP Memory limit. You may want to contact to your hosting to ask more details about your PHP Memory Limit. WordPress plugins such as WooCommerce will require higher Memory Limit. Because memory will be used in different plugins.
Enjoy!
XanderRock
Thanks for your answer. If I buyThe Regular License can I build a eshop for my client or I need the Extented License? Sorry my English is nto good and I can’t understand the diference between
Hi effectiveopportunity,
No you don’t need Extended License for single web site. You can use shop with Regular License
Enjoy!
XanderRock
- i do not have any plugins, just the comes with the theme **
Hi mayela,
I’ve just replied your question in our Support Forum
Enjoy!
XanderRock
Hello!
I was wondering if you could tell me how I remove featured images from appearing on blog posts.
Unfortunately I need to have the featured image used as it’s part of other sections of the site, but need it disabled on the actual post itself.
Thanks.
Hi Emroy15,
Thanks for buying Azoom Theme That’s a different usage system. But I think some CSS might work for this. If you can use our Support Forum I can be more helpful about this.
As a side note, I saw your support has expired. Envato’s latest support rule is bringing new support packs. You can of course buy new support packs to extend your support. Thanks for your understanding. For details about the Envato Support Policy ;
http://themeforest.net/page/item_support_policyEnjoy!
XanderRock
I’m having a problem with item support
yesterday i purchased Azoom, with 12 months support , but the support for Azoom not functioning well, i could not register because i am not receiving any mails from you to set password, there is no other mode to communicate also.
I am not a developer, i need support in making my website, and there are no good tutorials available on Azoom.
Could you please help me to get access of support centre
Hi djayaseelan,
Thanks for contacting us! I can see you’ve purchased 12 months support for the Azoom theme. That’s very great!
To complete the registration of the Support Forum, we are sending a comfirmation email. I think you haven’t received this email. Sometimes email server do not receive emails. But if you can email us about this, we can complete your registration. You can contact to use by using “Email XanderRock” form at here ;
https://themeforest.net/user/xanderrockAlso, we have narrated Youtube videos for getting started with Azoom Theme
You can find our videos in the help file or on our Youtube ;
https://www.youtube.com/user/rockthemes
Enjoy!
XanderRock
this theme is very good. thank you really
Hi gh4196,
Thanks for your beautiful comment It’s good to know you like Azoom Theme
Enjoy!
XanderRock
