531 comments found.
How do I remove the price variation from the store. For example, I setup Shirts as a product with various sizes. Each size is a different price. So on my Product page it says $20-23. I want to remove that entirely.
Hi there,
This is the default WooCommerce business logic and not part of the theme. To change this you’ll need some custom code.
e.g.
http://campbloomer.com/disable-variable-product-price-range-woocommerce/Best,
Colm
Is there a way to reduce the size of the images used in the product carousels on the main page? It seems to be loading the full 500×750 versions.
Thanks,
Lee
Hi there Lee,
On the single product page the larger image will be loaded which is 500750px.
Re: product carousels – this will load WooCommerce generated thumbnails as long as your raw initial uploaded image is at least 500750px.
If it’s smaller then WooCommerce may not generate a thumbnail.
Give this a shot and remember to regenerate your thumbnails. If you still need assistance send me an email to support@commercegurus.com
Best,
Colm
I have purchased this theme last week, yesterday I found “Home Smaller Slider” and “Large Banners” new feature. Can I get new .zip files with these two updates? As it is the one I’m looking for. Thanks
Hi there!
Could you send a quick email mentioning this and your username to support@commercegurus.com and we’ll get them over to you.
Best
Simon
I would like to hide the still image, I’ll explain … hover in the hidden one appears and disappears behind in that … because if I upload a smaller image or a different aspect ratio, in hover I see the two images at the same time.
hello Simon I do not see this option
Thanks Francesco
Hi Francesco,
Did you post earlier under a different username?
infod2c?
I understand your issue a bit more now.
The issue is due to you having different image sizes. You need to ensure your images are all at least 500*750px to ensure they are uniformly resized the same size by WooCommerce/WordPress. Otherwise this issue can occur.
Best,
Colm
it is about the work email
ah ok – it’s just as theme authors when you post from this account we cannot see that you are a customer )
I would like to hide the still image, I’ll explain … hover in the hidden one appears and disappears behind in that … because if I upload a smaller image or a different aspect ratio, in hover I see the two images at the same time.
hello Simon I do not see this option
Thanks Francesco
Hi Francesco,
this looks like a duplicate comment 
Colm
Can be used as a catalogue without ecommerce?, i mean turn of sale? Thanks
Hi there Javierhc,
Thanks for getting in touch!
Yes, we provide a Catalog mode which means you can switch off eCommerce functionality via the Theme options
Best,
Colm
Ok, one more…Layer Slider is not included?, i must buy it separately?
Layer Slider is included – no need to buy separately
Thank you, im buying it
great!
Hi I wanted some information for the management of images in the shop. I have the ability to have an effect on the images of the shop in rollhover home.
My problem is that the client uploads images very different and create overlapping effects very ugly. during hover is possible to hide the base image so as to be visible only in hover the image visible?
thanks and good day
Hi there,
I understand your problem, but I’m not sure what you’re trying to do?
The base image is already hidden during the hover process
The only thing I could think you could do would be to hide the hover/flip image altogether using custom css:
.back-flip.back {
display: none
}
Colm
Hi there!
You have an option to turn off the product flip if you like – the setting is in Captiva Theme Options > WooCommerce General Settings – ‘Product Thumbnail Flip’
Best
Simon
Hi,
Could you please send me the procedure to create “Home Smaller Slider”? I sent you another email to support@commercegurus.com. Please help.
Regards Sree
Hi Sree
Sent you a mail
Best
Simon
Just purchased the Captiva wordpress theme. After the Installation. I noticed that the HomePage – eCommerce, About Us page and several others don’t want to load. The Shop pages and blog pages load.
any solution pls?
Just replied via email there too. My guess is that on some local WAMP servers the Visual Composer plugin is occasionally problematic. Everything works great on a live server though.
Best
Simon
Hi guys, great work, just a little question, why when i take a look a any pages on Chrome, the size options are not appearing and the ADD TO CART button either. Everything seems to work well on Firefox but not on Chrome.
My Chrome version is up to date Version 38.0.2125.104
Hi there Hedley
Chrome is our primary browser and everything looks good on our end. Perhaps try it on a different machine or in incognito mode – maybe a browser plugin is causing this.
Best
Simon
ok i will check sorry for that
Hello!
Thank you for creating such a well thought out and well coded e-commerce theme but I did have a question and comment.
I realize that sometimes is just not necessary to update packaged third party plugins since they have minor updates here and there that don’t really affect anything and that since it’s implementation is custom can be difficult to bring them into the theme, but some additional elements for Add Ons for VC have been released and they’re are UI and functional updates for LayerSlider. Do you plan on updating these and other packaged plugins in a future update?
Lastly, a link to your child theme for captiva blog post in the docs packed with the theme would be helpful. Thank you!
Hi there oldlucky13,
Thanks for the great feedback!
Re: updates to Ultimate Addons – we are planning on releasing V1.5 in the next couple of weeks and we will aim to have both Ultimate Addons and the latest stable Visual Composer included
Re: child theme – good idea We’ll be adding this to the 1.5 package.
Thanks again for the great feedback
Colm
Hi, i’ve tried many things but don’t find solution: For the search area ( nput type=”search” class=”search-field” ) i don’t find how to replace “Search…” with a french translation “Recherche…” Where i can change it ? Thx! Cyril.
Hi Cyril,
This isn’t a theme translation string – this is either a WordPress or WooCommerce string – depending on which search widget you’re using.
You will need to track down the relevant translation strings for whichever widget you’re using.
Best,
Colm
Hi Colm, i found solution: in fact it was in the searchform.php of the theme. Line 8, i replace ‘Search …’ with ‘MYTEXT …’ & now it’s ok! regards, Cyril.
ah – great!
I am struggling to properly import my demo content. Could someone log into my WP and install the demo content for me? Thanks in advance
Hi Sean,
I was just about to start your install when I seen this message pop in.
It looks like you did indeed get the demo content imported?
Colm
Hi Colm, I managed to get it but it came up with some errors that I think are persisting. Would you be able to try installing it to see if the errors are still going up?
Hi Sean,
ah ok – it’s better for me to just do an install from scratch.
If you can create another fresh WP install and let me take it from there that would be great. Otherwise send me your cpanel login and I can setup WP aswell.
Best,
Colm
Cheers Colm – Sending you the details now
I emailed commercegurus with a problem I have with this theme and..no reply. maybe someone can help. after installation of a fresh wp 4.0 this is what it looks like: http://www.webcreationsa.co.za/getitsa.co.za/. Anyone please
Hi
This looks like a permissions issue to me. You need to either through cPanel or FTP change the theme folder permissions to 755.
If you send your cPanel info to support@commercegurus.com I can do it for you if you like.
Regards
Simon
Hi Simon. Thank you. The issue seems to be resolved by changing the permissions.
Great
Hello, is it possible to change the picture size from 500×750 to 979×734 ?
Hi there,
Yes it is possible. You can read more about how to change image sizes here
http://docs.woothemes.com/document/using-the-appropriate-product-image-dimensions/Once you’ve changed the image dimensions be sure to run the Regenerate thumbnails plugin.
Best,
Colm
Hi Simon,
I have created the product catagories and have created all products but when i click on the sidebar on the Products Page, the page show no product and when i click on the next page, it did not respond. Please refer to the link below to see the Product Page. http://theoldco.com/evida/?post_type=productPlease advise, thank you.
Hi there,
This is most unusual – can you send us your WP admin login and hosting control panel details (e.g. cpanel) to support@commercegurus.com and we’ll take a look for you.
Best,
Colm
Hi Colm, I have emailed to support@commercegurus.com already. Please help to resolve asap as I’m rushing to complete this website. Thank you.
Problem solved It was a plugin conflict on your install – I sent you an email.
Colm
Hi,
Bought the theme last week and wanted to set up the homepage to have the “Home Smaller Slider”
How do I make this happen?
Also, is there a video to help with basic set up and to get it look like the demo.
Best Shah
Hi there Shah,
No problem – just send us an email to support@commercegurus.com with Home Smaller Slider in the subject line and we’ll get it to you asap.
Re: video – yes there is – there is detailed documentation with the main zip package and links to our demo install video in there too.
Best,
Colm
Hi,
Just restored my hosting from scratch and wanted to see if you guys could do the free install. I think the issue was that it wasn’t a clean site last time. I sent the info to you guys, the FTP, wordpress login, and wanted to get the Home Smaller Slider installed.
Best Shah
We got the mail, thanks Shah.
Simon
Hi guys, really love the theme. Unfortunately my site has suddenly started crashing on the captivo theme (works fine when I change back to other ones). Would it be possible for someone to get to the route of the problem and sort the issue for me?
Hi Sean
Could you send your site link and a WP login to support@commercegurus.com and we’ll take a look at this.
Best
Simon
Just emailed you now Simon, thanks for the fast reply
Hi Sean,
Just sent you a response there – we’ll need some further details from you – this is most likely a plugin conflict issue.
Best,
Colm
Thanks Colm,
Sent you a reply now, fingers crossed it will be an easy fix
Cheers,
Sean
Hi, I facing a problem which the template has insufficient memory to load. I had increase the wp memory to 128MB in wpconfig. It solved my problem for the error of memory. But while I setting up and save the work I done, it took quite couple of second to save completely and it waste a lot of my time to setup by using this template. I wondering why this template has consume a lot memory, is it the plugin too heavy load?
Appreciate to your advise in advance.
Keith
Hello Keith
That shouldn’t be happening – I’d contact your host if I were you. Captiva is benchmarked against twentyfourteen – the default WordPress theme. Any issues like this are always down to either plugins or the host. In 9 times out of 10, a poor shared hosting provider is the issue.
We’ve blogged about this recently actually – maybe you’d be interested in checking it out: http://www.commercegurus.com/2014/10/13/turbocharge-woocommerce-store-load-times/
Spoiler, we really recommend SiteGround – http://www.commercegurus.com/siteground
Best
Simon
Hi Simon,
Thanks a lot for your kind advice and some useful info. Actually Captiva template has many good features which i looking, just the speed i concerned on it while setting up.
May i know what is the minimum memory for this template?
Keith
I can’t work out how to reply to my last post. I just wanted to say thanks for the fast response via email with the ‘small slider’ code. Plugged it in easy.
This theme is so easy to work with I’ve already customized it a fair bit. And it expands and handles larger images which I love. I would highly recommend this theme to others. The work they have put into this is quite amazing.:)
Hey Ventus0 – thanks so much for the kind words
