Hi there,

Yes we’re aware of this issue – it’s a minor regression bug that was introduced in the past week due to a small change in WooCommerce. We have a new release coming in a few days which will fix this.

If you email me to support@commercegurus.com with your themeforest username I’ll notify you once it’s released.

Colm

Thanks I will email right away.

Hi there,

WooCommerce can easily work with a bookstore website – see more about WooCommerce attributes here

http://docs.woothemes.com/document/managing-product-taxonomies/

Colm

Hi there LJ,

We respond to all emails within 24 hours. You should also have gotten an immediate auto responder with a ticket number straight after emailing. If you didn’t then your email must have been blocked somewhere along the line.

Let me know if you got a ticket number and I’ll check what our response was. If not, send us a message via the form here

http://themeforest.net/item/captiva-responsive-wordpress-woocommerce-theme/8241498/support

Thanks,

Colm

Hi there,

The issue here is not the speed of the theme. The theme itself is incredibly fast and has been benchmarked to be as fast as all the leading WordPress themes. It’s your hosting – GoDaddy – or as I call them – Slowdaddy

For comparison our main demo site http://captivatheme1.commercegurus.com/ gets a desktop score of 75 without any caching plugins installed http://awesomescreenshot.com/0474uocydf

This is the impact good hosting makes.

I’ve incuded some further notes below which should be of use to you.

But I’ll summarize again – get a better host!

It is most likely a combination of the following: - Slow web host – this is a very common issue for people running WooCommerce on shared or low powered web hosting providers. - Too many plugins – some web hosts struggle when you have too many plugins installed. For example, if you use GoDaddy, try disabling the Envato WordPress toolkit. GoDaddy’s network setup means that plugin slows down sites on GoDaddy. The plugin itself is fine – it’s a GoDaddy issue. GoDaddy in particular are a very poor host for WordPress and WooCommerce sites in particular https://wordpress.org/support/topic/godaddy-unbearably-slow-hosting https://wordpress.org/support/topic/godaddy-hosting-super-slow-is-it-me-or-them - For most smaller WooCommerce sites we recommend a really fast and good value web host that is optimized for WordPress and WooCommerce called Siteground – http://www.commercegurus.com/siteground We have many theme customers who have moved to Siteground who are really happy with the speed increase they get. We’ve also written extensively about other things you can do to speed up your Website over on our blog. Here are some relevant posts: http://www.commercegurus.com/2014/10/13/turbocharge-woocommerce-store-load-times/ http://www.commercegurus.com/2014/09/16/best-woocommerce-hosting-plans-part-1/ http://www.commercegurus.com/2014/09/17/best-woocommerce-hosting-plans-part-2/ http://www.commercegurus.com/2015/01/19/best-woocommerce-hosting-plans-part-3-vps-providers/

thanks for awesome support, and one more thing how can i configure social profile links on top bar.

Hi,

We provide an example in the main theme demo and demo data of social profiles in the footer – where we’ve optimized the display of social profiles. If you want to add them to the header this is something you’ll need to look into yourself.

Colm

Hi,

If you’re a customer can you post via your themeforest account. If this is a pre sales enquiry WooCommerce has documentation about how to set shipping up here http://docs.woothemes.com/document/product-shipping-classes/

Colm

Hi there,

I just responded to your email

It’s most likely an out of memory error. But I can check this if you email me the following:

- your WP site url - Your WP admin user/pass - Your ftp details.

Colm

Hi,

no – i’m not sure – there could be some conditionals in the Visual Composer css.

Colm

oh, right, could be that. Thanks, i got it sorted the way you said.

great

Hi Thomas,

Please submit your request to support@commercegurus.com and confirm your themeforest purchase code and username. Please also include the WP site url and WP admin user/pass.

Colm

Hi there

The contact us is a text widget with this as its contents:

<p>48 Park Avenue,<br />
 East 21st Street, Apt. 304<br />
New York NY 10016</p>
<p>Email: youremail@yourdomain.com<br />
Phone: +88 (0) 100 0000 000<br />
Fax: +88 (0) 102 0000 000
[captiva_divider style="dotted"]
[captiva_social_icons icon="fa-twitter" url="#"]
[captiva_social_icons icon="fa-facebook" url="#"]
[captiva_social_icons icon="fa-linkedin" url="#"]
[captiva_social_icons icon="fa-youtube" url="#"]
</p>

The other uses the mailchimp widget – the style should be picked up automatically. Send us a link to support@commercegurus.com if you’ve done that and it’s not appearing the same.

Thanks

Simon

Hi there,

I’m not 100% sure what you mean by navigation arrows? Can you be a bit more specific – shoot me an email to support@commercegurus.com with more details. Re: skins – these are managed via Captiva Theme Options -> Colors

Best,

Colm

Hi there

We’d only recommend changing that variable if you’re comfortable with editing alright. It’s in:

wp-content/plugins/captivatoolkit/includes/shortcodes/testimonials.php

it’s the ‘autoPlay’ variable – change from 5000 (5 seconds) to 7000 for example to increase the time onscreen for each slide.

Best

Simon

H there infod2c,

Thanks for getting in touch.

It looks like you have a plugin conflict.

e.g. if you go here http://www.fantamagus.net/?s=&post_type=product

You’ll see you have no console errors.

One of your plugins is changing something in the js scope on that page to break jquery.

Try deactivating all plugins except WooCommerce and Redux and then reactivate one by one to see which one causes the issue.

If you need to ask us any follow up questions on this issue shoot me an email to support@commercegurus.com

Best,

Colm

Hi there, if you’re getting fatal memory errors you need to deal with those first

http://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/

Second, if you’re stil seeing these go full width they’re definitely not set correctly.

Please address your memory issues first and then try editing in the proper Backend editor rather than classic mode.

After that, if you still have an issue please send me your site details yo support@commercegurus.com

Best,

Colm

I managed to fix the fatal error issue and my visual composer is working perfectly now but still the layout issue persists. I have emailed you my site login details so that you can have a look and see where I am going wrong.

ok – i’ll take a look now

Hi, the previous issue is fixed…... what difference you are talking about ? Cart page and checkout page is made look alike theme page with minor differences in color.

I have compared both demo and our site on cart page, same issue for both, iphone 4 is where issue is coming…. Also what about checkout page ? We are asking for help.

Can you please try to refresh your cache and see both cart page and checkout page is similar to theme.

Hi David,

Re: differences – this is what I’m talking about

your sites cart – I’ve highlighted the specific difference I can see – your left margin is different http://i.imgur.com/YCUEcJB.png Captivas cart http://i.imgur.com/ebYoFH8.png

Please email me to support@commercegurus.com with your latest WP admin user/pass so we can troubleshoot this in more detail. Let’s deal with the cart first before the checkout.

Before you email me can you double check your code again as you never told me what the resolution to your previous issues was – and understanding that will help me to help you – so please let me know in the email

Colm

Hi,

There of course could be other options – but these are not something we will be looking into at present (we have a very busy product roadmap for all our themes).

When we add a mobile search option (as we have mentioned in an earlier comment that we will be doing soon) we will do it to the correct standard.

So the best advice is to await the option we create or else you’re welcome to explore your own unsupported implementation.

Best,

Colm

Okay thanks, appreciate the help so far!

No problem

Hmm I wouldn’t use that code for a new tab – I’d use the plugin referenced above. The Skyverge plugin is explicitly tested to allow you to pass in arguments such as a contact form into it.

This kind of customization is also a bit out of scope for theme support.

Regards

Simon

Update: I have discovered this code works fine BUT only for my own products I add and only throw that error when viewing sample products that came with the theme’s sample data. So far its working perfect on all new products I am adding and they are having the PRODUCT ENQUIRY FORM by default. I will take your advice and only use this code on my development server for test and experimental purposes.

Ok, great

Hi there

You could add an extra tab to the details page called ‘Enquiry Form’ and add a Contact Form 7 into it.

You could use a plugin such as this one: https://www.skyverge.com/product/woocommerce-custom-product-tabs-lite/

Best

Simon

Thanks Simon. It works like a charm. BUT it would be even super cool if I did not have to activate the tab manually on each product and it was on every product by default. I have noticed that the other theme (SISTINA) on my other site actually has this functionality built in. Maybe in the near future you can also include it in your theme? Something to make your theme even more outstanding. Just a suggestion.

Hi Kisstopher

Thanks for the kind words!

The premium version allows for global tabs: http://www.woothemes.com/products/woocommerce-tab-manager/

There may be other (possibly cheaper) alternatives too but Skyverge plugins tend to be excellently coded.

Thanks for the suggestion also.

Best

Simon

I used a plugin to solve this…but now Im seeing an issue.

If you look HERE You will notice the + and – for quantity are not showing? I tried clearing my child theme CSS, but its still the same.

Hi there

WooCommerce 2.3 moved the + and – into a separate plugin, you can add it to restore those quantity buttons:

https://wordpress.org/plugins/woocommerce-quantity-increment/

Best

Simon

thanks Simon

Hi there!

Can you send a link to the page and a screenshot to support@commercegurus.com so we’ll know which exact element you mean.

Thanks!

Simon

I got it!

Great