Discussion on Docly - Documentation And Knowledge Base WordPress Theme with bbPress Helpdesk Forum

Discussion on Docly - Documentation And Knowledge Base WordPress Theme with bbPress Helpdesk Forum

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206 comments found.

Why my website got error like this after update elementor ?? i try update theme too still got error from plugin docly-core

Deprecated: _register_controls mulai ditinggalkan sejak versi 3.1.0! Gunakan Elementor\Controls_Stack::register_controls(). in */help.finansialku.com/wp-includes/functions.php on line 5316

Fatal error: Uncaught Error: Class ‘Elementor\Scheme_Typography’ not found in */mywebsite/wp-content/plugins/docly-core/widgets/Hero.php:423 Stack trace: #0 *help.finansialku.com/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): DoclyCore\Widgets\Hero->_register_controls() #1 *help.finansialku.com/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls() #2 *help.finansialku.com/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack() #3 *help.finansialku.com/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack() #4 *help.finansialku.com/wp-content/plugins/elementor/includes/base/controls-stack.php(2369): Elementor\Controls_Stack->get_controls() #5 *help.finansialku.com/wp-content/plugins/elementor/includes/base/controls-stack.php(1105): Elementor\Controls_Stac in **help.finansialku.com/wp-content/plugins/docly-core/widgets/Hero.php on line 423

Hi,

We have updated the theme with fixing these issues. Please update the theme to the latest version to get the issues fixed.
Note: you must have to update the Docly Core plugin along with the theme also.

Thanks

Your theme is not compatible with the latest version of Elementor and my website broke. Please release a new update ASAP. In addition your support website is down.

Let us check the theme with the latest version of elementor.

Thanks

Thanks for noticing the issue. We will update the theme soon with fixing the issues.

Hi,

We have updated the theme with fixing these issues. Please update the theme to the latest version to get the issues fixed.
Note: you must have to update the Docly Core plugin along with the theme also.

Thanks

I love your theme, but I have two small concerns.

I’m writing here because I can’t register on your site (I don’t receive the confirmation email, and it’s not in spam).

1. How can we customize the banner of Wedocs articles? I searched but I can’t find how to make it match the one on my homepage… (attached is an example image).

https://i.imgur.com/r7SG4iQ.jpg

2. I created a “Table of content” widget with Elementor that I placed in the right bar. In the PHP file of the right bar I commented the part “On This Page” to not display it anymore. The problem is that when you scroll and it goes to “Sticky” it is resized. I tried many things but I can’t stop resizing. Looks like it comes from the theme itself. Is it possible to modify this?

https://i.imgur.com/PkZDN1B.jpg

Thank you !

We can’t access the images from imgur, it says access is denied for those images. Hope we can solve your issue on our forum.

Thanks.

It seems that adding the tag broke the links.

Copy/paste works:

Picture 1. https://i.imgur.com/r7SG4iQ.jpg Picture 2. https://i.imgur.com/PkZDN1B.jpg

Thank you

You can go to Theme Settings > Search Banner and change the color, shapes and everything. Thanks.

Is it possible to remove the table of contents in the article page? because it is already available on the tree from the left side.

Yes, possible. Apply the following custom CSS to hide the TOC on the right sidebar.
.doc_rightsidebar .on-this-page {
    display: none;
}
Thanks

How can I transfer my license to another domain ?

Uninstall the previous installation, then activate the license in the new domain.

Thanks

Hi there, cannot change theme settings, after saving, all settings revert to default. please help

Hi! Congratulations for your theme which is really extraordinary! But I have a small problem.

I created a new document in WeDoc named “Odin” and added 5 sections.

Like this: https://i.imgur.com/aM3xZnA.png

Unfortunately I can’t find how to add custom icons in front of each of the texts (like the example document “Docly document” https://i.imgur.com/s3zSFke.png)

Is it possible ? And how should it be done?

Thank you !

Unfortunately, we cannot implement a specific project for a customer with only two levels. Is there a specific date when we can expect the level to be expanded? (the last post on this request is already 10 months old)

Did you purchase the theme? If you purchase the theme, we will update the theme with supporting three levels docs.

Thanks

Yes, we purchased the theme. However, we need level 4 or even 5 in navigation. Are there any plans to increase the level depth of the navigation?

If you purchase the theme, please leave the comment from the purchased TF profile.

Why is the autofill on search field super slow on your demo site? It takes 5-20 secs to show similar results.

We’ve checked. It’s searching fast. Taking about 1-2 seconds to load the results.

Thanks

As you mentioned I created a support ticket in your forum about 4 days ago but I have not got any replies up until now. 4 days delay is really unacceptable.

We are extremely sorry for not replying you. We have seen your ticket. Going to reply now.

Thanks

The documentation link in the download file is a dead end. Where can the documentation be found? How can I implement the OS switcher (Apple/Windows) on the sidebar of an article?

Get the documentation here https://docs.creativegigs.net/?p=89

Thanks

Hi the item is advertised for $29 and was about to buy it until the price changed to $29 all of a sudden, it is now saying $59.

i got the same problem what can i do now? can you change it to $29?

Sorry, the offer has been expired. Now the price is $59.

Thanks

Hi the item is advertised for $29 and was about to buy it until the price changed to $29 all of a sudden, it is now saying $59.

Can you please set it to $29 so I can buy it now please.

Thank you, I will do that now. Many thanks

do you provide free installation with this theme and is this contains same template demo pages?

No, we do not provide free installation with the theme. If you want this service, you can hire us. And you will get all the demo pages by One Click Demo importer.

Thanks

Hello, our company is implementing the Docly theme on your forum-integrated Wordpress website.

We noticed that you’ve added the option of using custom fonts in one of your latest updates. But when we upload a custom font of our own, we don’t get the option of using it in the list of family fonts.

Is there any way your support team can help us with this?

Noted: we will add the custom font to the Theme Option’s font. And you should find the custom font in Elementor typography.

Thanks

hi there, i can’t install docly core, it says invalid url : https://wordpress-theme.spider-themes.net/resources/docly/docly-core.zip

Please try again to install the plugin. If it’s showing invalid URL, download the plugin from here and install it manually.

Thanks

well, i can’t install it , and the link you sent to me is also invalid …

thanks, it’s working now.

Hello, our company has been using Docly for a forum-integrated website (using bbpress) and despite some of our issues having been addressed in the latest update, some seem to persist while we’ve encountered others:

- Despite a ‘sticky’ badge having been implemented, it doesn’t prioritize the display of the stickied topics themselves within the forum. There also doesn’t seem to be a ‘super sticky’ option. Just ‘sticky’.

- Empty topics also seem to have display bugs. Here is a screenshot of the issue: https://forum.miningmath.com/forums/forum/approach-html-template/

We have noted these issues to fix in the next version of the theme.

Thanks

Hi, I’m thinking of buying this theme for my wordpress website but before I do that, I would like to know if this theme is AMP compatible, if the theme has any option to hide the author of the post/article and if the comments from the articles can be disabled? Thank you for your support! Best regards, Adrian

Hi,

Thanks for your queries. Yes, it’s AMP compatible. But we don’t provide amp support with the theme. You can use any third-party plugins. And yes, you can hide/disable the author and comments.

Thanks

Hi,

Thank you for the fast response.

Have a nice day!

Hello, our company has been using Docly for a forum-integrated website (using bbpress) and despite some of our issues having been addressed in the latest update, some seem to persist while we’ve encountered others:

- Despite a ‘sticky’ badge having been implemented, it doesn’t prioritize the display of the stickied topics themselves within the forum. There also doesn’t seem to be a ‘super sticky’ option. Just ‘sticky’.

- Empty topics also seem to have display bugs. Here is a screenshot of the issue: https://forum.miningmath.com/forums/forum/approach-html-template/

Please open a ticket here https://docs.creativegigs.net/forum/docly-wordpress-theme/ Or comment from the purchased envato account for support regarding any issue with the theme.

Thanks

Documentation page is 404

Which page? Could you give here the URL?

Thanks

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