206 comments found.
Updating breaks my site. in …/files/wp-content/themes/docly/template-parts/header-elements/search_banner.php on line 132
Fatal error: Uncaught Error: Call to undefined function eazydocs_get_option()
I’m not using eazydocs, I’m using wedocs.
If you want to use weDocs, you have to use the theme version below 2.0.0
Thanks
Hello, can you please reply to our email for support? We have a problem with our archive page. Thanks. Your support really does need to be much better. Please get a ticketing system back to keep track.
We got your email. Let us check the issue. We’ll reply you soon.
Thanks
Hello can you please reply to our emails for support?
Interested in the theme but can the votes be edited or not?
Can remove the demo content easily after testing?
You can edit the vote lebel texts. But you can’t increase the vote count yourself. One user can only give a vote once for an article.
Yes, you can delete the demo content easily.
Thanks
Did you purchase the theme? If you purchased the theme, please leave comments from the purchased by Envato account. Then we will provide support regarding any issue with the theme.
Thanks
After update the theme and Elementor, I am getting this error. How to fix it?
PHP Fatal error: Uncaught Error: Class ‘Elementor\Scheme_Typography’ not found in public_html/wp-content/plugins/docly-core/widgets/Hero.php:423
Please send us an email in the above email address and please attach a screenshot. We didn’t find Scheme_Typography from our side, it might be, you are not using the latest version of the plugin.
Hello,
Yes, I think that’s the issue. The Docly core plugin version shows 1.5.3 in my website but your current version is 1.5.4. I don’t see any notification to update it. How can I get the newer version? Do I need to purchase additional support?
No need to purchase additional support to get the updated plugin. You can update the Docly Core plugin from Appearance > Install Plugins.
Note: You have to installed the latest version of the theme to get the updated plugins.
Thanks
Child style.css is loaded after wp-custom.css which wipes out our changes https://docs.creativegigs.net/topic/child-style-css-is-loaded-after-wp-custom-css-which-wipes-out-our-changes/
We thought we had fixed that issue. Now, I discovered that the issue was not resolved. We are extremely sorry for this. We will update the theme to fix the issue soon.
Thanks
There has been a regression with the page name of the Docs index page. On our site for example, it shows the page slug of “kb” and not the page title “Knowledge Base” as we have set it:https://docs.creativegigs.net/topic/regression-with-docs-page-title
We have replied to you on our support forum. Please check.
Ok thank you for that
One of the plugins will not be updated at all A .. C .. F .. PRO Error message: Update failed: Received failed. Not Found
Updating ACF pro isn’t required for running the theme. You can skip it.
The problem is with the original CSS template files. Because it has this problem before import the demo and also after import the demo
Please specify the issue with some screenshoots.
Thank you for finally answering.
The problem with the background color of the header has been fixed, but other issues persist.
Thanks for noticing this issue. We are working on the doc details page. You will integrate our own plugin for the docs.
Thanks
Please update the template as soon as possible. And fix its CSS problems
thanks
I am still waiting for your response!!
I am not completely satisfied with the way you support and respond! It has been four days since I sent my ticket and you have not answered !!!
We are extremely sorry for being slow to respond you. Now, we are looking at your comments and tickets.
Thanks for your patience.
1. I registered on your site to receive support, but the email was not sent to me ?!
2. The template menu is incomplete! I import the mold in both automatic and manual ways, and in both methods the mold works incompletely! - After import the template, the footer and header and the night mode and light mode icon are broken
ـــــــــــــــــــــــــــــــــــــــــــــــ Please do the necessary checks and answer in this section.
Thanks
Which icons are missing? Could you show us with some screenshots, please?
Thanks
Thanks for noticing the issue. We have fixed it.
You can also fix this issue for you by resetting the Colors fields from Theme Settings > Color Schemes https://prnt.sc/h7A2CEgENhNX
Regards
Hello – I tried to post a ticket to your site but never received an email when I registered as a new user.
I am working on a test environment on my local machine and have added a few new documents as a test, however, when searching for them in the Hero search bar it shows ‘No Results Found’ – yet when I press enter I can find the documents on the search page. It seems something is wrong with the ajax functionality. Any suggestions? Thanks.
Please send some screenshot / recorded video with it.
Thanks.
Hi, because the ACF addon is almost never update from Docly theme, Fatal error occure in wordpress.
If the theme update, it will resolve:
Fix – Cloned fields in custom named options pages now behave correctly Fix – Default values and the acf/load_value filter are now applied if a field value load fails security validation Fix – The ACF field is no longer present in REST responses if the ACF REST API setting is disabled Fix – Duplicating a flexible content layout or repeater row now also replaces the field ID in for attributes
(I did not renew paid support for that theme. - ACF were almost never updated by Docly last year. Always have a upsetting wordpress notification to update my addon.
- Support from Ticksy system was stopped and developper Never tells subscribers. I lost almost 2 months of paid support because of that.)
We have fixed the update with ACF, we will update the theme soon. This update will solve the issues you have with the theme.
ACF update error. I have deleted and installed again. This shows a upgrade available. When you click upgrade, it results in error. https://ibb.co/Hh2SZnF
Posting message here, since my reply in your helpdesk may be in pending state.
We have already replied your request on the forum. Thanks.
Hi, I purchase the docly theme today but when try to activate and insert my license code the wordpress is stating that the purchase code is invalid.
Please try again and let us know.
Thanks, now it works
Hey, cn you confirm that below is also working in this item:
Hi, wanted to know abt the envato license verification feature: lets user logged in & create the forum, later after few weeks or days, his license get void due to refund.. then how the system works? will his login be blocked?
and which item is better to buy, they both looks same ? Pls advice.
We already replied to you on the same topic. Same answer for both themes.
Thanks
I buy this theme, but when i go to install theme i get error There has been a critical error on this website. Please check your site admin email inbox for instructions.
Learn more about troubleshooting WordPress.
We have updated the theme and solved your issue. Please download the latest theme and use it. It will solve your problems.
Ok, thanks
Hello, I always get an error on the page. I would like to return the purchase.
Warning: Trying to access array offset on value of type bool in /homepages/Docly_helper.php on line 415
I can see you have already bought support. If this is a genuine error, you can specify it and send a screenshot on our support mail here -
tf.creativegigs@gmail.comWe will sort out if there is any issue and update ASAP.
Thanks.