206 comments found.
Hi Guys, what’s the difference between Docly and Docy you have? Thanks
Hello. My name is Gustavo and we’re using Docly at our company for our knowledge base + forum website.
We’ve noticed that despite there being an option to sticky and super sticky our topics at our forum (which is implemented with bbpress), the sticky function doesn’t actually work.
Is this something your support team can look into?
Hi,
Thanks for noticing this issue. We have added conditional badges to identify the topic status. See the screenshot here .
You will get it in the next version of the theme.
Thanks
Hello, does code parts suppose to look like this? https://wordpress.creativegigs.net/docly/onepage-documentation/#code-dark-theme
No, this is our old demo. We had fixed that issue. See the updated demo here https://wordpress-theme.spider-themes.net/docly/onepage-documentation/#code-dark-theme
Thanks
Hello, my name is Gustavo and I work at a company that uses Docly for our Knowledge Base.
We’ve implemented a forum on our website with bbpress and our user profile page still has issues regarding the tracking of user activities (favorited topics, subscriptions, user engagements, etc). And instead of showing us the proper tracking of user activities, say, for example, only the user favorited topics, it shows us the entirety of the forum within the ‘Favorited topics’ subsection (the same goes for all the other subsections).
We’ve brought this issue to you before, and we were told that it would be fixed in a future update, but as of the latest update, the problem still persists.
Hi,
We have started working on the update. Hope, we can release the update within one week.
Thanks
Hello CreativeGigs team, I am having issues with editing the weDocs post type on my hosted sub-domain.. Other post types and pages are editable, but the weDocs one returns an error, please kindly look into this as the project at hand is long overdue. Let me know what you want me to do from my end.
Regards.
Hi,
We have got your message. We will send you reply there.
Thanks
Cannot access the support ticket area anymore. It says: This Ticksy account is Inactive. If you are the owner of the account and want to recover it, please contact Ticksy’s support department!
I installed the ultimate members plugin but it is not quite compatible with the theme. Also I want to allow users to have login/logout status shown correctly on the menu. How can i achieve that?
Hi,
We have moved the ticket system to our server. Now, you can open support ticket here https://docs.creativegigs.net/forum/docly-wordpress-theme/
Thanks
Hi,
We didn’t integrate the ultimate members plugin with Docly. You may contact the plugin author.
According to envato’s support policy, we don’t provide support regarding any issue with third-party plugins or frameworks.
Thanks
Hi there, just looking for some support. If I login at http://docs.creativegigs.net/forums, I am caught in a loop and cannot login.
It also looks like nobody else has either, as the support forum is completely empty?
Here’s a screencast of my login attempts: https://postimg.cc/Lh2s583B
Can you please help me fix this so I can lodge a support ticket?
We have fixed the login issue. Please try now.
Thanks
Okay thanks. Is there a way to open a ticket that is not public? I’d prefer not to publish details about our website under development.
It’s not public. No one can access it without the purchase code verification.
Thanks
Thank you for that. But other logged in users can see my posts? If so, that’s undesirable…
In this case, you can send us a message through our envato profile.
Note: Don’t forget to mention the product purchase code.
Thanks
hi there, is there an option to change the color of the hamburger menu icon ? thanks
.hamburger span {
background: #000000;
}
Replace the #000000 with your own color code.
Thanks
Contratei o serviço por causa do tema (este https://wordpress-theme.spider-themes.net/docly/home-help-desk/) apresentado nesta demo e não consigo ativá-lo de modo algum.
Mesmo após seguir a documentação para instalação da demo https://wordpress-theme.spider-themes.net/docly/home-help-desk/ ela não fica disponibilizada
Please write in English. We don’t understand other language.
I hired the service because of the theme (this https://wordpress-theme.spider-themes.net/docly/home-help-desk/) presented in this demo and I can’t activate it at all. Even after following the documentation for installing the demo it is not available to be activated as a theme. I can only use the theme options Docly Child anda Docly.
Please us your website credentials over mail spiderthemes@gmail.com. We will try to solve the issue on your website. Don’t forget to mention the product purchase code in the mail.
Thanks
Hello, I have installed all the plugins. However, I am getting an error during Demo Import. Can you help me?
Could you show us the error message, please?
Just a screen like this pops up.
Please us your website credentials over mail spiderthemes@gmail.com. We will try to solve the issue on your website. Don’t forget to mention the product purchase code in the mail.
Thanks
Hello, my name is Gustavo and we’ve recently purchased a Docly license for our website.
As we were setting up a forum on our website using bbpress, we’ve encountered the following problems:
The tracking of topic user subscriptions, topics started, replies, user engagements and favorited topics is not working as it should. It’s instead showing us a list of the entirety of our forum’s topics within each of our users’ profile pages.
I’ve looked for help within Wordpress’ community forums and the consensus seems to be that the Docly template may have something to do with this. Can you support us?
Screenshot: https://imgur.com/a/00oVdfB
Hi,
Thanks for noticing the issues. We will fix these issues in the next updates of the theme.
Thanks
Hello Team, I am planning to purchase the theme to use it on my Personal Website and my Documentation Library as well and i would like to know from you if this will be possible since both of them are separate setup Thanks
Yes, it’s possible. You can install the them on your personal Website and my Documentation Library as well.
In this case, you need to purchase two licenses to use the theme for two websites.
Thanks
From now, you can ask questions here https://docs.creativegigs.net/forum/docly-wordpress-theme/
Thanks
Hi there, thanks for that, but I cannot seem login at that link with correct password. Also, registration confirmation and password reset emails don’t seem to be working. Why the change in support tickets to a forum?
You need to sign up on the forum. Then you can ask question there.
Thanks
Hi there, yes, thank you, but I’m telling you I’m having trouble with that. I cannot sign in after registering. It says my password is incorrect (when it can’t be because I just set it up) and even clicking “forgot password” the email does not arrive to reset.
What was your username?
Also you can send us email to spiderthemes @ gmail.com (remove space) with sharing the product purchase key.
Thanks
Great, thank you! I’ll email you 
Hi ，I want to change the Articles text in the onepage documentation page, how do I change it?
Onepage documentation articles get from weDocs. You can edit those articles there.
Thanks
You don’t understand what I mean, what I want to replace is the “articles” text in the onepage documentation page. Found that it cannot be changed. Please see the screenshot: https://ibb.co/ZGbH54j
Sorry for misunderstanding. This is a translatable string. If your website is in other language (not English), you can translate this string. Also, we have noted this text to make it changeable in the next version of the theme.
Thanks
We have released a update with developing a option for changing this text. You will get that settings on Theme Settings > Doc Settings.
Thanks
Hello I’m surprised there’s no user vote/rate ? like useful : Yes – No
There are user vote at the bottom of the documentation single page. See the user vote in the screenshot. https://prnt.sc/1vbt9hq
Thanks
Oh thanks I’m sorry to miss it. that’s nice !
can i add thumbnail in list docs page?
What page did you mean by list docs page? Could you send me the page link, please?
Note that, you can add thumbnail image along with every single docs.
Thanks
can i display thumbnail for list docs in Article section?
Yes, it’s possible.
If you purchase the theme, we will make an option for using thumbnail image there.
Thanks
can you can send me a image demo? I need it to show for my client. Please
And your themes has support multi languages?
Yes, it has multi language support.
onepage-documentation cannot open child pages, like onepage-documentation/#how-to-update-premium-plugins and Also cannot find this article, Any solution?
Did your purchase the theme?
No, checked in your demo site
There is a solution. If you purchase the theme, we will give you the solution.
Thanks
Hi will WP Review work with this theme? Thanks
Docly has not tested with that plugin yet. If the WP Review plugin works with other (any) themes, it will also work with Docly.
Thanks
i’am going to purchase it , this theme seems amazing, for the next versions maybe add rich snippets (faq , etc) and to be able to host and read pdf files, doc files, etc because many suppport desk can host and share files. thank you
and i agree forum full view https://wordpress-theme.spider-themes.net/docly/forums/topic/main-forum-rules-policies/ need to improve design
interested too by the Kezeo’s topic above, if i renewall my support which expire soon can you add such layout for forum ??? please and how to have such layout http://preview.themeforest.net/item/disputo-wordpress-bbpress-forum-theme/full_screen_preview/21584099?_ga=2.161343541.96496744.1631598000-1385932415.1581258074 . You can see each forum with above his picture, below the description text and a slider display the list of forum . very very amazing. Disputo theme is no longer supported, all author’s themes too beause he had covid. because a good inspiration for forum feature for Docly. thanks so much
Hi,
Which layout? Can you show me the layout screenshot? Your given URL only return the homepage of Disputo theme.
Thanks
here you are what i mean thank you again https://drive.google.com/file/d/1wYAmwD8PqMawwzzzKzwnYsKs2FLo5Zww/view?usp=sharing
